This document discusses automating IT cost transparency using the Apptio software as a service offering. It provides an overview of the benefits of IT cost transparency, such as identifying cost savings opportunities and improving scenario planning and decision making. The Apptio solution allows users to model IT costs and relationships visually, import data from multiple sources, and gain insights through interactive reporting, analytics, and scenario analysis. This helps IT organizations optimize costs and communicate value to the business.
Troux 2014 - Apptio Keynote "Turning IT Investments Into Business Outcomes"Apptio
Managing The New IT Requires CIOs to:
1.) Shift to Innovation/Value While Optimize “Run”
2.) Be a Trusted& Agile Business Partner
3.) Deliver Technology as a (“Product”) Service; and
4.) Have Build vs Buy Expertise
Technology Business Management: Managing the Cost, Quality and Value of IT Se...Apptio
The document discusses how Technology Business Management (TBM) can help IT organizations manage costs, quality, and value. TBM provides software and methodology to track the full cost of delivering IT services. This gives IT leaders transparency into costs so they can optimize operations and have credible discussions with business stakeholders. TBM solutions also help IT finance teams provide accurate reporting on costs to different parts of the business and simplify budgeting processes.
Technology Business Management (TBM) - Achieving Digital StrategyAlex Manders
During the 2017 TBM Council Conference hosted in San Diego, CA with over 1,200 IT and Finance professionals - ISG presented on the topic of aligning IT financial management to Enterprise digital transformation initiatives. The case for IT strategy was demonstrated through augmented reality with a Client in the Public Utilities sector.
Bringing the Benefits of TBM to Your OrganizationApptio
This document provides an overview of Technology Business Management (TBM) and how it can help organizations unlock business value from IT investments. TBM is a framework that provides transparency into IT costs and services, enabling data-driven decisions. It aims to shift conversations between IT, finance, and business partners from focusing solely on costs to demonstrating value. The document outlines the core TBM principles and how more than 40% of Fortune 100 companies use TBM to better plan IT investments and measure performance.
Digital Fuel offers IT cost management solutions to provide visibility into IT costs and help manage spending. Their solutions model IT costs, allocate expenses, track cost drivers, and provide notifications of budget overruns. While other vendors also offer these capabilities, Digital Fuel got an early start and offers modular solutions that can be implemented incrementally. Taking a phased approach starting with basic cost modeling for a few key services can provide value even before implementing an automated solution. Nationwide Insurance uses Digital Fuel's solutions to analyze unit costs, facilitate cost reductions, and provide departments cost information based on consumption.
Cost Catalog Giving Control To Your Business V1 0nileshkpatel
The document discusses using a cost catalog to provide business stakeholders transparency into IT costs and services. It outlines an approach to develop a cost catalog that categorizes IT spending, establishes cost models for hardware, software, and personnel, and links the catalog to other IT service management processes. This would help transition from a limited, "black box" view of costs to a transparent, "glass box" view that gives business units more control over IT spending and services.
The document discusses how globalization and new technologies have flattened the world and increased competition. It argues that IT needs automation to deal with infrastructure growth, skills shortages, and business demands. Specifically, it proposes that IT adopt a supply chain automation model and centralized configuration management database to automate processes, reduce costs and errors, and improve compliance, risk management and ROI. However, challenges to IT automation include limited visibility, product integration issues, and lack of flexibility. Overall, the document argues that automation is key for IT to efficiently deliver business value and emulate the cost advantages of supply chain models.
Cloud Computing, outsourcing your IT infrastructure?Rien Dijkstra
Although IT infrastructure delivers no direct business value, for many organizations information systems are tightly interwoven within the fabric of their primary processes that creates business value. The puzzle is how to source your IT and if Cloud Computing is the solution of this puzzle.
Presentation following the publication of the book 'Rightsourcing: Enabling Collaboration' ISBN 978-1481792806
Troux 2014 - Apptio Keynote "Turning IT Investments Into Business Outcomes"Apptio
Managing The New IT Requires CIOs to:
1.) Shift to Innovation/Value While Optimize “Run”
2.) Be a Trusted& Agile Business Partner
3.) Deliver Technology as a (“Product”) Service; and
4.) Have Build vs Buy Expertise
Technology Business Management: Managing the Cost, Quality and Value of IT Se...Apptio
The document discusses how Technology Business Management (TBM) can help IT organizations manage costs, quality, and value. TBM provides software and methodology to track the full cost of delivering IT services. This gives IT leaders transparency into costs so they can optimize operations and have credible discussions with business stakeholders. TBM solutions also help IT finance teams provide accurate reporting on costs to different parts of the business and simplify budgeting processes.
Technology Business Management (TBM) - Achieving Digital StrategyAlex Manders
During the 2017 TBM Council Conference hosted in San Diego, CA with over 1,200 IT and Finance professionals - ISG presented on the topic of aligning IT financial management to Enterprise digital transformation initiatives. The case for IT strategy was demonstrated through augmented reality with a Client in the Public Utilities sector.
Bringing the Benefits of TBM to Your OrganizationApptio
This document provides an overview of Technology Business Management (TBM) and how it can help organizations unlock business value from IT investments. TBM is a framework that provides transparency into IT costs and services, enabling data-driven decisions. It aims to shift conversations between IT, finance, and business partners from focusing solely on costs to demonstrating value. The document outlines the core TBM principles and how more than 40% of Fortune 100 companies use TBM to better plan IT investments and measure performance.
Digital Fuel offers IT cost management solutions to provide visibility into IT costs and help manage spending. Their solutions model IT costs, allocate expenses, track cost drivers, and provide notifications of budget overruns. While other vendors also offer these capabilities, Digital Fuel got an early start and offers modular solutions that can be implemented incrementally. Taking a phased approach starting with basic cost modeling for a few key services can provide value even before implementing an automated solution. Nationwide Insurance uses Digital Fuel's solutions to analyze unit costs, facilitate cost reductions, and provide departments cost information based on consumption.
Cost Catalog Giving Control To Your Business V1 0nileshkpatel
The document discusses using a cost catalog to provide business stakeholders transparency into IT costs and services. It outlines an approach to develop a cost catalog that categorizes IT spending, establishes cost models for hardware, software, and personnel, and links the catalog to other IT service management processes. This would help transition from a limited, "black box" view of costs to a transparent, "glass box" view that gives business units more control over IT spending and services.
The document discusses how globalization and new technologies have flattened the world and increased competition. It argues that IT needs automation to deal with infrastructure growth, skills shortages, and business demands. Specifically, it proposes that IT adopt a supply chain automation model and centralized configuration management database to automate processes, reduce costs and errors, and improve compliance, risk management and ROI. However, challenges to IT automation include limited visibility, product integration issues, and lack of flexibility. Overall, the document argues that automation is key for IT to efficiently deliver business value and emulate the cost advantages of supply chain models.
Cloud Computing, outsourcing your IT infrastructure?Rien Dijkstra
Although IT infrastructure delivers no direct business value, for many organizations information systems are tightly interwoven within the fabric of their primary processes that creates business value. The puzzle is how to source your IT and if Cloud Computing is the solution of this puzzle.
Presentation following the publication of the book 'Rightsourcing: Enabling Collaboration' ISBN 978-1481792806
Shared Services: How Digital Can Accelerate the Leap to Value-Added Different...Cognizant
Shared services centers must embrace social, mobile, analytics, cloud and intelligent process automation techniques to navigate three critical shifts that can turbocharge innovation and reinforce market differentiation.
Traditionally, Enterprise IT has 'not' been operating as a customer-facing department, and its costs were allocated to business drivers out of bundled costs using an arbitrary driver. But the business aligned ITSM framework enables a company to run its IT operations as a business that aligns to the strategic needs of business to enable its growth.
Digital Game-Changers for the Communication Service Provider IndustryCognizant
By monetizing data, refining their processes, boosting their technological maturity and proactively responding to subscribers' ever-changing needs and preferences, CSPs can improve their competitive standing vs. non-traditional competitors.
The document discusses strategies for reducing operational expenditures (OPEX) in the telecom industry in Pakistan. It outlines several approaches such as carefully managing product portfolios, improving marketing efficiency, focusing on productivity, effective asset management, pre-paying site leases, multi-dimensional planning, controlling labor and non-headcount costs, tower sharing, compact base station technology, and using solar power. Adopting these OPEX reduction strategies could help address financial challenges currently facing the Pakistan telecom sector and enable further investment and growth.
This document discusses ReadyForTheNet's SME Clustering concept to enable small and medium enterprises to leverage information technologies. The concept involves grouping SMEs together geographically and providing shared IT infrastructure and applications as a service to achieve economies of scale. This reduces costs for SMEs while also generating revenue from tenants for building owners. ReadyForTheNet plans to be the dominant IT provider for these SME clusters by removing barriers SMEs face in adopting IT.
Ariston Global was founded in 2006 to provide software tools, services, and solutions to the communications industry through acquisitions and organic growth. It operates as two divisions: Revenue and Profitability Management (Ventraq), which provides analytics and transaction processing; and Service Activation and Customer Self-Care (The Strata Group), which offers service provisioning and management solutions. Emerging technologies and competitive pressures are creating new challenges for communication providers and enterprises. Ariston Global aims to help customers address these challenges through its focus on customer experience, innovation, and domain expertise.
The document discusses how facilities management is transforming due to increasing expectations from building users and new technologies. Three major trends are driving change: industry consolidation for larger service offerings; increased use of IoT, cloud, and analytics; and new competition from tech giants. Startups are addressing pain points around energy efficiency and asset management using new business models like outcomes-as-a-service. Facilities managers will need to develop capabilities in IoT, data analytics, and customer service to capture future value and act as trusted partners.
Not knowing your costs is an expense you can’t afford.
Your Challenge
While IT departments provide valuable services to their organizations, it is frequently unclear how much these services cost. CIOs often find themselves in a position where they cannot articulate exactly how much it costs to deliver a given service in order to justify the service’s value.
Our Advice
Critical Insight
IT capital and operational costs are captured in accounting ledgers using financial constructs that lend themselves well to financial reporting, but obscure the true cost to deliver each IT service.
Translating accounting ledgers to IT service costs is a difficult process that may sometimes appear arbitrary.
The data required for detailed service-based costing is often unavailable.
Service-based costing is not for everyone. It requires clearly defined goals and commitment to be successful.
You don’t have to be perfect to gain value from service-based costing. Imperfect analysis can still point you in the right direction for improvement.
Nobody trusts a “black box.” Be transparent with results.
Impact and Result
Use a method of determining the full cost of services that provides a reasonable level of accuracy without overburdening staff with excessive analysis and investigation.
Optimize the balance between analytical effort and accuracy of service costing by understanding your service cost accuracy needs and matching them to an appropriate level of service-based costing capability.
Develop the right level of service-based costing capability by applying the methods in this blueprint.
This document discusses IT business management and the need for IT organizations to adopt an IT business management approach. It provides an overview of key concepts in ITBM including: developing an IT cost model; allocating costs to services and business units; chargeback and showback; and using metrics for continuous improvement and benchmarking. The document also discusses how ITBM helps organizations gain transparency over IT costs, align IT with business needs, control and optimize budgets, and enable the CIO transformation.
Uses of Business Analytics in the Telecom IndustryAhannaHerbert
The document discusses the use of business analytics in the telecom industry. It describes how analytics help telecom companies improve customer experience, reduce unnecessary service calls, analyze new product offerings, and reduce customer churn. Specific applications of analytics mentioned include social media analysis, network optimization, predictive modeling, and fraud detection. Major analytics tools used by telecom companies are also listed, including Adobe Systems, SAP, HCL, IBM, and Oracle.
The communications software market is undergoing a dramatic shift from legacy hardware- and network-centric systems to more efficient cloud-based tools that enable businesses to have more meaningful and informed contextual conversations with their customers.
Catalyst has seen this first-hand through its investment in Weave (recently named to the 2019 Forbes Cloud 100). For example, a common phone call between a dentist office using Weave and their patient has been transformed from “while I have you on the phone, is there anyone else in your family that needs an appointment?” to “while I have you on the phone, I see your children haven’t had appointments in over a year – should we get them scheduled next month as well?”
Weave’s solutions are just one example of how contextual communications are having an impact on how businesses communicate internally and with their customers – Catalyst believes we’re in the early days of a generational transformation and is excited to partner with more vertically and functionally focused businesses enabling contextual communications.
At Catalyst, we employ a proactive, research-based approach to investing, targeting sectors experiencing outstanding growth. If you are an owner, operator, or investor in a growth stage company innovating the way businesses communicate either with their customers or internally, we would like to hear from you. Please send inquiries and business plans to kyle@catalyst.com.
1) Microsoft sees itself as the productivity and platform company for the mobile-first and cloud-first world, aiming to reinvent productivity and empower people and organizations globally.
2) The document discusses technology trends in the utilities industry like collaboration, business analytics, mobility, and cloud computing. It provides examples of how utilities companies are using Microsoft technologies to improve operations, customer service, and business insights.
3) Smart grid initiatives require integrating data across systems using reference architectures like SERA and standards like CIM to improve operations processes and grid management. Utilities are leveraging cloud platforms for benefits like scalability, cost savings, and accelerated innovation.
This document discusses opportunities to leverage artificial intelligence (AI) technologies to transform existing business services. It identifies several business services sectors that are well-suited for AI enablement, including accounting services, third-party logistics, contact centers, property management, travel agencies, and insurance agencies/brokers. These sectors are analyzed based on their market size, growth rates, level of existing technology adoption, and potential high-impact AI use cases. The document argues that early adopters of AI in business services will gain competitive advantages over peers through improved services, automated tasks, and increased productivity.
Property & Casualty Commercial Lines Underwriting: The New PlaybookCognizant
P&C commercial lines carriers are experiencing a global transformation that will compel them to reexamine their operating models, implement direct-to-consumer strategies, reengineer their processes and technologies, and achieve and sustain profitable growth in the age of digital.
Erp and business intelligence - why your business needs bothDavidAltmen
Have any ideas to expand your business? Thought of a smart growth strategy? But having trouble managing day-to-day business operations? Failing to effectively manage the workforce? Not being able to benefit from intracompany collaboration?
Well, you’re not alone. Every company that still relies on traditional modes of business management is in the same boat as you. Yes, you heard right. The traditional methods of business management that benefitted your company decades ago are not at all reliable today. Why?
Look around you; everything you see is dependent on technology. Embracing the tech revolution is what will give you a competitive edge in the corporate sector. A way to get ahead of your game by managing your internal business operations and implementing expansion strategies is the integration of the powerpack, ERP and BI.
Enterprise Resource Planning (ERP) combined with Business Intelligence (BI) has proved to work wonders for any business. From streamlining business operations to providing companies actionable insights to make smart decisions, this tech power combo can really serve as a game-changer for you.
Here is how you can benefit by incorporating ERP and BI into your business management model;
● Streamlined business operations
● Adequate utilization of resources
● Saves times and efforts
● Single database to access the entire company’s data
● Access to actionable insights to make better business decisions
State of the SMB Market | For IP Communications and Cloud ServicesMetaswitch
New York-based consultancy GrowthMark has recently completed a comprehensive research study
of the Small and Medium Business (SMB) market for IP Communications and Cloud Services. The
study included a survey of more than 850 SMB owners and decision makers across North America,
telephone interviews with more than 100 of the survey participants, and mystery shopping of
products from nearly 20 leading service providers.
Leverage cutting edge cognitive automation ml and rpa to elevate business valueEclature
Automation is revolutionizing the way business functions are conducted. Together with artificial intelligence (AI) and robotics, automating events, processes and tasks offer cross-enterprise IT visibility that results in improved productivity and superior user experiences.
Future of Work Enabler: Flexible Commercial ModelsCognizant
As companies adopt more flexible approaches to business process service delivery, they are also moving to new outcome-based payment models that support how businesses need to operate today. (An installment in our multipart series on the shifts necessary for future-proofing your company.)
White Paper: Automating IT Cost TransparencyApptio
IT organizations spend over $3 trillion per year on IT, but many do not have visibility into where that money goes. Automating cost transparency through a solution like Apptio can help IT minimize costs and maximize business value by understanding cost drivers, improving planning, and communicating IT's value to business stakeholders. Apptio's software-as-a-service offering allows customers to model IT costs, gain insights through reporting and analysis, and improve strategic decision making through "what if" scenario planning.
1) The document discusses making IT costs transparent to business managers by creating an inventory of all IT assets, determining the total cost of supporting each asset, and providing managers with reports on how much their business unit spends on different IT resources and products.
2) Once managers understand exactly what they are paying for IT, they can make better decisions about managing demand and focusing spending on higher-value investments. They may reduce consumption of certain costly resources.
3) Implementing an IT cost transparency program requires effort but can result in annual IT cost savings of 5-10% through both reduced consumption from the business side and improved cost controls on the IT side.
Shared Services: How Digital Can Accelerate the Leap to Value-Added Different...Cognizant
Shared services centers must embrace social, mobile, analytics, cloud and intelligent process automation techniques to navigate three critical shifts that can turbocharge innovation and reinforce market differentiation.
Traditionally, Enterprise IT has 'not' been operating as a customer-facing department, and its costs were allocated to business drivers out of bundled costs using an arbitrary driver. But the business aligned ITSM framework enables a company to run its IT operations as a business that aligns to the strategic needs of business to enable its growth.
Digital Game-Changers for the Communication Service Provider IndustryCognizant
By monetizing data, refining their processes, boosting their technological maturity and proactively responding to subscribers' ever-changing needs and preferences, CSPs can improve their competitive standing vs. non-traditional competitors.
The document discusses strategies for reducing operational expenditures (OPEX) in the telecom industry in Pakistan. It outlines several approaches such as carefully managing product portfolios, improving marketing efficiency, focusing on productivity, effective asset management, pre-paying site leases, multi-dimensional planning, controlling labor and non-headcount costs, tower sharing, compact base station technology, and using solar power. Adopting these OPEX reduction strategies could help address financial challenges currently facing the Pakistan telecom sector and enable further investment and growth.
This document discusses ReadyForTheNet's SME Clustering concept to enable small and medium enterprises to leverage information technologies. The concept involves grouping SMEs together geographically and providing shared IT infrastructure and applications as a service to achieve economies of scale. This reduces costs for SMEs while also generating revenue from tenants for building owners. ReadyForTheNet plans to be the dominant IT provider for these SME clusters by removing barriers SMEs face in adopting IT.
Ariston Global was founded in 2006 to provide software tools, services, and solutions to the communications industry through acquisitions and organic growth. It operates as two divisions: Revenue and Profitability Management (Ventraq), which provides analytics and transaction processing; and Service Activation and Customer Self-Care (The Strata Group), which offers service provisioning and management solutions. Emerging technologies and competitive pressures are creating new challenges for communication providers and enterprises. Ariston Global aims to help customers address these challenges through its focus on customer experience, innovation, and domain expertise.
The document discusses how facilities management is transforming due to increasing expectations from building users and new technologies. Three major trends are driving change: industry consolidation for larger service offerings; increased use of IoT, cloud, and analytics; and new competition from tech giants. Startups are addressing pain points around energy efficiency and asset management using new business models like outcomes-as-a-service. Facilities managers will need to develop capabilities in IoT, data analytics, and customer service to capture future value and act as trusted partners.
Not knowing your costs is an expense you can’t afford.
Your Challenge
While IT departments provide valuable services to their organizations, it is frequently unclear how much these services cost. CIOs often find themselves in a position where they cannot articulate exactly how much it costs to deliver a given service in order to justify the service’s value.
Our Advice
Critical Insight
IT capital and operational costs are captured in accounting ledgers using financial constructs that lend themselves well to financial reporting, but obscure the true cost to deliver each IT service.
Translating accounting ledgers to IT service costs is a difficult process that may sometimes appear arbitrary.
The data required for detailed service-based costing is often unavailable.
Service-based costing is not for everyone. It requires clearly defined goals and commitment to be successful.
You don’t have to be perfect to gain value from service-based costing. Imperfect analysis can still point you in the right direction for improvement.
Nobody trusts a “black box.” Be transparent with results.
Impact and Result
Use a method of determining the full cost of services that provides a reasonable level of accuracy without overburdening staff with excessive analysis and investigation.
Optimize the balance between analytical effort and accuracy of service costing by understanding your service cost accuracy needs and matching them to an appropriate level of service-based costing capability.
Develop the right level of service-based costing capability by applying the methods in this blueprint.
This document discusses IT business management and the need for IT organizations to adopt an IT business management approach. It provides an overview of key concepts in ITBM including: developing an IT cost model; allocating costs to services and business units; chargeback and showback; and using metrics for continuous improvement and benchmarking. The document also discusses how ITBM helps organizations gain transparency over IT costs, align IT with business needs, control and optimize budgets, and enable the CIO transformation.
Uses of Business Analytics in the Telecom IndustryAhannaHerbert
The document discusses the use of business analytics in the telecom industry. It describes how analytics help telecom companies improve customer experience, reduce unnecessary service calls, analyze new product offerings, and reduce customer churn. Specific applications of analytics mentioned include social media analysis, network optimization, predictive modeling, and fraud detection. Major analytics tools used by telecom companies are also listed, including Adobe Systems, SAP, HCL, IBM, and Oracle.
The communications software market is undergoing a dramatic shift from legacy hardware- and network-centric systems to more efficient cloud-based tools that enable businesses to have more meaningful and informed contextual conversations with their customers.
Catalyst has seen this first-hand through its investment in Weave (recently named to the 2019 Forbes Cloud 100). For example, a common phone call between a dentist office using Weave and their patient has been transformed from “while I have you on the phone, is there anyone else in your family that needs an appointment?” to “while I have you on the phone, I see your children haven’t had appointments in over a year – should we get them scheduled next month as well?”
Weave’s solutions are just one example of how contextual communications are having an impact on how businesses communicate internally and with their customers – Catalyst believes we’re in the early days of a generational transformation and is excited to partner with more vertically and functionally focused businesses enabling contextual communications.
At Catalyst, we employ a proactive, research-based approach to investing, targeting sectors experiencing outstanding growth. If you are an owner, operator, or investor in a growth stage company innovating the way businesses communicate either with their customers or internally, we would like to hear from you. Please send inquiries and business plans to kyle@catalyst.com.
1) Microsoft sees itself as the productivity and platform company for the mobile-first and cloud-first world, aiming to reinvent productivity and empower people and organizations globally.
2) The document discusses technology trends in the utilities industry like collaboration, business analytics, mobility, and cloud computing. It provides examples of how utilities companies are using Microsoft technologies to improve operations, customer service, and business insights.
3) Smart grid initiatives require integrating data across systems using reference architectures like SERA and standards like CIM to improve operations processes and grid management. Utilities are leveraging cloud platforms for benefits like scalability, cost savings, and accelerated innovation.
This document discusses opportunities to leverage artificial intelligence (AI) technologies to transform existing business services. It identifies several business services sectors that are well-suited for AI enablement, including accounting services, third-party logistics, contact centers, property management, travel agencies, and insurance agencies/brokers. These sectors are analyzed based on their market size, growth rates, level of existing technology adoption, and potential high-impact AI use cases. The document argues that early adopters of AI in business services will gain competitive advantages over peers through improved services, automated tasks, and increased productivity.
Property & Casualty Commercial Lines Underwriting: The New PlaybookCognizant
P&C commercial lines carriers are experiencing a global transformation that will compel them to reexamine their operating models, implement direct-to-consumer strategies, reengineer their processes and technologies, and achieve and sustain profitable growth in the age of digital.
Erp and business intelligence - why your business needs bothDavidAltmen
Have any ideas to expand your business? Thought of a smart growth strategy? But having trouble managing day-to-day business operations? Failing to effectively manage the workforce? Not being able to benefit from intracompany collaboration?
Well, you’re not alone. Every company that still relies on traditional modes of business management is in the same boat as you. Yes, you heard right. The traditional methods of business management that benefitted your company decades ago are not at all reliable today. Why?
Look around you; everything you see is dependent on technology. Embracing the tech revolution is what will give you a competitive edge in the corporate sector. A way to get ahead of your game by managing your internal business operations and implementing expansion strategies is the integration of the powerpack, ERP and BI.
Enterprise Resource Planning (ERP) combined with Business Intelligence (BI) has proved to work wonders for any business. From streamlining business operations to providing companies actionable insights to make smart decisions, this tech power combo can really serve as a game-changer for you.
Here is how you can benefit by incorporating ERP and BI into your business management model;
● Streamlined business operations
● Adequate utilization of resources
● Saves times and efforts
● Single database to access the entire company’s data
● Access to actionable insights to make better business decisions
State of the SMB Market | For IP Communications and Cloud ServicesMetaswitch
New York-based consultancy GrowthMark has recently completed a comprehensive research study
of the Small and Medium Business (SMB) market for IP Communications and Cloud Services. The
study included a survey of more than 850 SMB owners and decision makers across North America,
telephone interviews with more than 100 of the survey participants, and mystery shopping of
products from nearly 20 leading service providers.
Leverage cutting edge cognitive automation ml and rpa to elevate business valueEclature
Automation is revolutionizing the way business functions are conducted. Together with artificial intelligence (AI) and robotics, automating events, processes and tasks offer cross-enterprise IT visibility that results in improved productivity and superior user experiences.
Future of Work Enabler: Flexible Commercial ModelsCognizant
As companies adopt more flexible approaches to business process service delivery, they are also moving to new outcome-based payment models that support how businesses need to operate today. (An installment in our multipart series on the shifts necessary for future-proofing your company.)
White Paper: Automating IT Cost TransparencyApptio
IT organizations spend over $3 trillion per year on IT, but many do not have visibility into where that money goes. Automating cost transparency through a solution like Apptio can help IT minimize costs and maximize business value by understanding cost drivers, improving planning, and communicating IT's value to business stakeholders. Apptio's software-as-a-service offering allows customers to model IT costs, gain insights through reporting and analysis, and improve strategic decision making through "what if" scenario planning.
1) The document discusses making IT costs transparent to business managers by creating an inventory of all IT assets, determining the total cost of supporting each asset, and providing managers with reports on how much their business unit spends on different IT resources and products.
2) Once managers understand exactly what they are paying for IT, they can make better decisions about managing demand and focusing spending on higher-value investments. They may reduce consumption of certain costly resources.
3) Implementing an IT cost transparency program requires effort but can result in annual IT cost savings of 5-10% through both reduced consumption from the business side and improved cost controls on the IT side.
The document discusses the importance of financial transparency for organizations considering moving IT services to the cloud. It argues that to determine which services can be moved cost-effectively, organizations need to understand the current costs of delivering specific services. A 5-step process is outlined to achieve financial transparency: 1) Inventory services and costs, 2) Build cost models, 3) Identify service utilization, 4) Provide user bills, 5) Analyze cost-benefit of cloud options. Financial transparency is presented as key to making informed decisions about cloud computing cost-effectiveness.
Forrester report Digital Fuel IT financial management case-studyyisbat
This document summarizes an article about how Nationwide Mutual Insurance implemented IT operations financial management to increase transparency and collaboration between IT and business units. It discusses how Nationwide collects financial data on IT costs, allocates costs to business units based on services consumed, and provides reporting to help business units optimize their IT spending. This transparency has helped Nationwide transition IT from a cost center to a collaborative business partner and driven better joint decisions to control costs while meeting business needs.
Apptio Cost Transparency automates the process of translating raw data into monthly analysis of IT costs and drivers. It accelerates financial review processes, aligns teams around shared data analysis, and guides investment decisions. Unlike consulting or tools with fixed models, Apptio delivers interactive reporting in weeks that adapts over time. It transforms raw source data into dimensional reporting and analysis using an adaptive data model and pre-built cost allocation methods.
IT organizations need financial transparency to show business stakeholders the costs of specific IT services. This document outlines five steps to achieve financial transparency: 1) create an inventory of business and technical services, 2) calculate cost models for each service, 3) identify metrics to measure service consumption, 4) collect and analyze cost and usage data, and 5) benchmark costs against industry peers. Financial transparency allows IT to reduce costs, improve services, and demonstrate the value provided to the business.
This ISG white paper discusses the benefits of linking IT costs to business activity, and of analyzing the potential impact of IT investment on performance improvement
This document discusses how IT organizations can improve operating leverage through cost transparency and IT business management practices. It describes how IT business management helps bridge the gap between business and technology by providing visibility into IT costs and demand. This allows IT to better plan services and transform from a cost center to a true service provider that can scale back costs during economic downturns. The document contains several articles that discuss approaches like software as a service, service-oriented architecture, and selective sourcing to optimize operating leverage through more variable costs.
Technology Cost Management 4D Framework: A Smarter Way to Manage IT CostsCognizant
A framework for financial services IT cost management optimization based on a 4D approach: defining business vision, documenting current state, delineating business architecture and deciding build vs. buy.
The document discusses implementing financial transparency and chargeback/showback policies when transitioning to an IT-as-a-Service model. It outlines an eight step process for understanding costs, defining services, allocating costs, determining unit prices, measuring consumption, and invoicing business units. Financial transparency is presented as key for IT to run more like a business, compete with external providers, and ensure efficient service delivery through cost analysis and business collaboration.
Free Gartner Report: Aligning Supply and Demand for IT Services
Cloud computing is transforming how IT manages costs and standards, but its impact extends into how IT itself is managed as a business. Public cloud computing puts pressure on the entire IT cost structure to become wiser and more efficient about balancing the supply and demand for IT services.
While cloud commoditization is driving down prices, IT is forced to manage resulting increases in consumption. The report recommends steps CIOs should take to improve the maturity of their approach to IT service management, installing:
• Benchmarking and chargeback to manage demand for cloud services
• Expand their strategic vendor management and IT procurement practices
• Become a broker of services, including external cloud computing.
Consider using IT cost transparency improvement as a cultural change agent to transform the IT organization from a focus on “speed and quality” to one of “IT cost and business value”.
For more cloud management insights visit http://vmware-erdos.com
A consolidated data center has been an attractive alternative for CIOs to protect the IT investment as many of them have realized that centralized infrastructure and processes help optimize the shared resources and in turn bring greater ROI from their IT investments. This whitepaper explains the various benefits of data center consolidation and how CIOs can work collaboratively with service providers to build an outcome based IT framework that can deliver cost efficiencies, savings and innovation in an organization.
IT Financial Management -Network world insight into cost of ityisbat
Enterprise IT managers need to closely examine how efficiently they deliver IT services within tight budgets. IT asset management tools and cost tracking capabilities help provide visibility into true IT costs. A report by Enterprise Management Associates found that Digital Fuel offers solutions that not only track IT services, but also help understand delivery costs through features like budget alerts and chargeback reporting. Vendors are realizing the importance of addressing financial transparency and automating cost tracking for IT services.
This document discusses how analytics can help IT organizations make more informed decisions about cost management and reduction strategies. It explains that analytics provides a multi-dimensional analysis of cost, risk, and impact to ensure initiatives realize savings without compromising service quality. The document describes how analytics establishes a baseline of the current environment and uses scenario modeling to identify where changes will provide the most benefits from cost, risk, and impact perspectives. It provides examples of how analytics has helped organizations optimize their datacenter and network infrastructure.
BMC Service Cost Management provides transparency into the full costs of delivering IT services through comprehensive service cost modeling and analytics. It collects cost and usage data from various sources, builds multi-dimensional models of service costs, and generates reports to provide visibility into drivers of costs and consumption across the organization. This enables more accurate chargebacks to business units as well as optimization of spending through informed decision-making about high and low value services.
How Agile Application Portfolio Rationalization Delivers Digital SuccessCognizant
Application portfolios benefit from frequent tweaks based on honest user feedback; this enables IT to provide the right mix of applications with the least delay and cost to advance business objectives.
White paper achieving the most economically advantageous applications solutio...Newton Day Uploads
This is a White Paper that I produced in 2010 on the subject of how organizations have the potential to always achieve the most economically advantageous application solution for their business by insourcing IT thanks to the evolution of near-real-time applications authoring.
IJRET : International Journal of Research in Engineering and Technology is an international peer reviewed, online journal published by eSAT Publishing House for the enhancement of research in various disciplines of Engineering and Technology. The aim and scope of the journal is to provide an academic medium and an important reference for the advancement and dissemination of research results that support high-level learning, teaching and research in the fields of Engineering and Technology. We bring together Scientists, Academician, Field Engineers, Scholars and Students of related fields of Engineering and Technology
Total IT spending as a percentage of revenue, total IT spending per user, and total IT spending per PC are three useful metrics for managing an IT organization and benchmarking against other companies. Total IT spending as a percentage of revenue indicates how efficiently a company spends on IT compared to industry standards and allows identification of opportunities for improvement. Total IT spending per user and per PC provide additional perspectives beyond total spending as a percentage of revenue to account for factors like shared devices. Benchmarking against other companies using these metrics helps identify best practices and areas for process improvement to increase efficiency and reduce costs.
Many businesses consider their telecom system a utility—an asset base that is just there and hardly worth thinking about. Yet that very nonchalance is a symptom of just how essential communications systems are. Ask most organizations what they would do without phone and Internet access, and the answer would likely be that their business would come to a screeching halt. The communications portfolio has become that important to businesses today—and, ironically, all too often taken for granted.
This document discusses IT financial management (ITFM) and the need for transparency and effective governance. It outlines the information needs of key ITFM stakeholders like IT management, business leaders, and the CFO office. Common flawed ITFM practices that create problems are identified, such as differing accounting methods and a lack of business accountability for IT investments. The document proposes seven best practice principles for ITFM, including enabling transparency through measuring labor/asset usage and forecasting. It describes how HP software and services can help implement these principles to improve IT investment decisions, financial accounting, and resource allocation.
1) The document describes a 6-step approach to conducting service-based IT cost modeling: identify target services, define service levels, calculate service costs, identify cost saving opportunities, review recommendations with customers, and create plans to optimize costs.
2) It involves creating a cost model for each service by determining costs of underlying assets, operations, and labor, then analyzing costs and service levels to identify ways to reduce recurring, on-time, and future costs through means like adjusting service levels or renegotiating contracts.
3) The goal is to provide transparency into IT costs and give businesses leverage to control spending through understanding trade-offs between costs and service quality. Third Sky offers expertise in piloting this approach for
This document discusses modeling the total cost of preservation (TCP) for digital assets over long periods of time. It presents a framework that breaks preservation activities down into 10 categories that each represent a cost component, such as content owners, submission streams, servers, storage, and more. The framework is based on the OAIS reference model but modified for broader applicability. The document makes assumptions to make the TCP analysis tractable, such as considering only costs of preservation providers. It provides a formula to calculate the TCP that sums the costs of each component category over the life of digital assets.
The document discusses where to build a product/service cost model - within a planning tool or actuals-tracking systems. It recommends building the cost model within the planning tool first as this allows investment-based budgeting and setting rates for the upcoming year. While actuals-tracking systems can show revenues and expenses, a cost model there is only needed to analyze specific product/service profitability for efficiency improvements. The best approach is to start with cost modeling in the planning tool, then use those rates for invoicing and governance, and optionally replicate the cost model in actuals-tracking systems later.
This document discusses cost modeling approaches for digital preservation services to help ensure long-term sustainable funding. It examines both pay-as-you-go and paid-up pricing models, noting challenges predicting costs far into the future. A hybrid approach is proposed using paid-up pricing for easier to forecast costs and pay-as-you-go for more uncertain costs. It also considers flexibility in pricing to accommodate different producer budgets and transparency around costs to maintain trust. The goal is to develop a practical cost model even if not perfectly accurate to allow moving forward with preservation.
This document discusses cost modeling for digital preservation services. It aims to understand costs in order to plan for and implement sustainable preservation over time. Costs are difficult to account for and project given different activities and changing situations. The authors develop an abstract model of a curation system and the activities involved. They also discuss different approaches to cost recovery such as grants, campus funding, and direct billing. Paid-up pricing is proposed to address fluctuating budgets by collecting an endowment to cover future preservation costs over a set term. Various pricing scenarios are provided as examples.
The document discusses how IT financial management (ITFM) can be expanded beyond traditional activities like budgeting and forecasting to improve business outcomes. It identifies 9 key focus areas for ITFM, including investment analysis, chargebacks, benchmarking, and vendor management. ITFM tools can provide visibility into IT costs and consumption to support decision making. The document recommends organizations assess their ITFM capabilities and prioritize expanding into areas that provide the most benefit.
This document discusses costing models for IT services. It provides an overview of why costing IT services is important for transparency, value demonstration, and performance monitoring. It then describes a simple costing model that assigns services to cost centers and allocates staff costs. However, this basic model has limitations and may not capture all costs accurately. The document advocates using the more comprehensive TRAC costing methodology and provides a toolkit for costing IT services that outlines key steps. It also discusses challenges of costing cloud services and provides case studies on costing help desk, email, and data center services to illustrate applying the models.
The UC Curation Center at the California Digital Library has developed a "paid-up" cost model for long-term digital preservation that allows for a single up-front payment to cover ongoing preservation costs indefinitely. The model abstracts preservation activities into 10 high-level cost components and defines three cost functions to estimate total costs over time: cumulative pay-as-you-go costs, discounted pay-as-you-go costs, and a paid-up price that assumes an up-front payment earning interest. This approach aims to address budget constraints by offering a one-time financial commitment for permanent digital preservation.
- Cost and pricing models for shared IT services across universities must balance financial goals like cost recovery with openness and reasonableness for users.
- Costs are determined on an incremental, partial, or full basis, while price is set based on cost recovery goals and what users will accept.
- Accurately determining costs is challenging, as is estimating usage to set appropriate prices that achieve cost recovery without undue risk. Flexibility in pricing approaches can help manage this risk.
This document summarizes a service offered by BMC to transform an organization's service catalog. The service aims to define critical business and technical services, describe key services for the catalog, develop a service catalog management process, and provide a roadmap for portfolio management. Doing so will provide visibility into services, define services needed for cloud and IT initiatives, foster a service-oriented mindset, and lay the foundation for business value and customer satisfaction. The service involves an initial 8-10 week engagement to identify services, design the catalog data model, and provide a roadmap for future versions of the expanded catalog.
The BMC IT Business Management Suite is an integrated solution that provides CIOs and IT leaders visibility and control over the business aspects of running an IT organization. It supports centralized management of IT financials, vendors, projects, activities, personnel, and compliance. The suite delivers transparency and enables improved business alignment, reduced costs, and increased business value. It consists of applications that manage costs, resources, projects, finances, suppliers, and regulatory compliance.
The document summarizes a BMC software solution called BSM for IT Business Management. It provides centralized management of IT finances, projects, suppliers, activities, and compliance to give leadership visibility into costs and improve business alignment. Key features include transparency into IT costs, prioritizing projects based on business goals, managing supplier relationships, automating compliance activities, and improving financial planning. Case studies show customers reducing costs by 50% with improved accuracy and control over their IT operations.
This document provides a guide to the typical source data needed for standard reporting in Apptio's Cost Transparency and Business Insights modules. It lists data sources for various types of financial, infrastructure, application, project, and human resources data. The data sources are categorized as required, recommended, or optional depending on whether they are minimally needed or can provide additional granularity. The purpose is to help customers understand what data should be collected or connected to Apptio to facilitate effective reporting and analysis.
Service Transition (ST) ensures new or changed IT services can be effectively operated by validating service designs against requirements. ST manages changes, risks, quality assurance, and implements service designs so operations can manage services and infrastructure in a controlled manner. Key ST processes include transition planning and support, change management, service asset and configuration management, release and deployment, validation and testing, and knowledge management. Change management aims to minimize incidents from unplanned changes by using standardized change procedures, CAB approval, and post-implementation reviews. ST faces challenges in driving cultural shifts toward centralized change control.
Organizations face significantly greater challenges today than 20 years ago due to rapid technological
advancement. Customers can now access information and services easily anytime from anywhere, so they have
higher expectations of 24/7 availability, fast incident resolution, reliable disaster recovery, and secure financial
management. Banks illustrate this well - 20 years ago they offered basic services during limited hours with low
availability and security standards, but now must provide complex services 24/7 across many channels with
robust security, agile change management, and individualized customer relationships to retain business. As
customer expectations continue rising, organizations must prepare for an even more demanding future. ITIL
best practices aim to help organizations
The document discusses the ITIL framework for service operation. It focuses on incident management, which aims to restore normal service operation as quickly as possible when incidents disrupt services. The key stages of incident management are incident detection and recording, initial classification and support, investigation and diagnosis, resolution and recovery, and closure. Incidents are prioritized based on urgency and impact to determine the appropriate response and resolution times. Escalation procedures are also described to ensure issues are addressed in a timely manner.
Continual Service Improvement (CSI) focuses on improving IT services and internal processes on an ongoing basis. It combines principles from quality management, change management, and capability improvement. The objectives of CSI include making recommendations for improvements, reviewing service level agreements, and identifying activities to improve services and processes in a cost-effective manner. CSI provides benefits such as increased customer satisfaction, productivity gains, and cost reductions. Key processes for CSI include the seven-step improvement process, service measurement, and service reporting.
The document discusses key concepts in ITIL Service Strategy. It defines Service Strategy as planning and implementing IT service management practices aligned to business needs. It outlines the core processes in Service Strategy: Strategy Generation, Service Portfolio Management, Financial Management, and Demand Management. Strategy Generation focuses on defining the market, developing offerings, strategic assets, and preparing for execution. [END SUMMARY]
The document provides an overview of Service Design according to ITIL. It discusses how Service Design translates strategic plans into service specifications and designs to be implemented through Service Transition and Operations. Key aspects of Service Design include designing new or changed services, service management systems, technology architecture, processes, and metrics. The document also covers topics like service portfolio and catalog management, sourcing approaches, key Service Design processes, and elements of Service Level Agreements.
Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
𝐔𝐧𝐯𝐞𝐢𝐥 𝐭𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐄𝐧𝐞𝐫𝐠𝐲 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐰𝐢𝐭𝐡 𝐍𝐄𝐖𝐍𝐓𝐈𝐃𝐄’𝐬 𝐋𝐚𝐭𝐞𝐬𝐭 𝐎𝐟𝐟𝐞𝐫𝐢𝐧𝐠𝐬
Explore the details in our newly released product manual, which showcases NEWNTIDE's advanced heat pump technologies. Delve into our energy-efficient and eco-friendly solutions tailored for diverse global markets.
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Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
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Digital Marketing with a Focus on Sustainabilitysssourabhsharma
Digital Marketing best practices including influencer marketing, content creators, and omnichannel marketing for Sustainable Brands at the Sustainable Cosmetics Summit 2024 in New York
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
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Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....Lacey Max
“After being the most listed dog breed in the United States for 31
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1. Automating Cost Transparency
When CIOs set up cost transparency programs and fully understand
unit costs and their drivers, it will be possible to begin optimizing IT
investments and improving the dialogue between IT and the business.”
-McKinsey & Company, Unraveling the Mystery of IT Costs
“
www.apptio.com