SlideShare a Scribd company logo
4/29/2019 Document 210104.1
https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=b7vtf6s16_132&id=210104.1 1/4
Copyright (c) 2019, Oracle. All rights reserved. Oracle Confidential.
FAQ: Receiving: Returns and Corrections (Doc ID 210104.1)
In this Document
Purpose
Questions and Answers
Is it possible to perform Returns or Corrections for Internal Shipments (Inter-Org and Internal Order)
Is it possible to perform Returns/Corrections for RMAs?
Can I return/correct a cancelled PO line or shipment to a vendor? Can I cancel a Receipt?
Can I change the line status of PO to "Closed for Receiving" and then query the PO in Returns/Corrections Form to
correct them?
Why am I unable to complete returns/adjustments for an un-ordered receipt?
Can Returns/Corrections be performed when the deliver_to person is not active?
How do I return an item under serial control?
How can I return or correct an item from a different subinventory than the one it was received into?
Can you do a return or correction on a PO that is matched to a invoice?
References
APPLIES TO:
Oracle Inventory Management - Version 10.7 and later
Information in this document applies to any platform.
Form:RCVTXERE.FMB - Enter Returns GUI
Form:RCVTXECO.FMB - Enter Corrections GUI
PURPOSE
Frequently reported how-to questions relating to product specific programs.
QUESTIONS AND ANSWERS
Is it possible to perform Returns or Corrections for Internal Shipments (Inter-Org and Internal Order)
It is not possible to perform Returns or Corrections on Internal Shipments. Once the Internal Order is ship confirmed and
interfaced to Inventory, the shipment is created in Receiving tables, and there is no way to back out or modify the shipments.
In order to return an internally ordered item the original process needs to be reversed. An internal requisition for the item has
to be created in the source organization, and then that order has to be processed back to the source organization. This can be
done as followed:
Reverse the original process to return an internally ordered item.
Create an internal requisition for the item in the source organization.
Process the order back to the source organization.
4/29/2019 Document 210104.1
https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=b7vtf6s16_132&id=210104.1 2/4
Or as a second option, a miscellaneous receipt and miscellaneous issue may be completed, as a workaround.
Enhancement request Bug: 2206351 has been logged to enhance the functionality to enter returns for internal shipments.
This is also true for Inter Organization Transfers entered on Inter-organization Transfer form INVTTMTX
For IOT shipments the only solution is to create a new inter org transaction from inventory org B to inventory org A if the
initial IOT is from org A to org B
Also online help clearly indicates
Finding Returns
Use the Find Returns window to find source documents for which you can enter returns. Use the Supplier and Internal tabbed
region to search for Purchasing documents. If Order Management is installed, use the Customer tabbed region to search for
customer return material authorizations (RMAs).
Note: You cannot enter returns for internal shipments (that is, shipments with a Source Type of Internal).
Is it possible to perform Returns/Corrections for RMAs?
No, it is not possible to return or correct 'delivered' RMA receipts. The reason Corrections/Returns cannot be performed for
RMA Lines after the Item has been Delivered is because there is no functionality in Order Management code to recreate or
change the Order Management RMA Workflow to a previous Status
See Note 284280.1 RMA Corrections and Returns Cannot Be Performed After Deliver Transaction Is Processed
Can I return/correct a cancelled PO line or shipment to a vendor? Can I cancel a Receipt?
It is not possible to return/correct a cancelled PO line or shipment.
As a workaround the following can be performed:
-For Inventory Items (PO_DISTRIBUTIONS_ALL.DESTINATION_TYPE_CODE=INVENTORY)
Enter a 'Miscellaneous Issue' in Inventory Module against this Item. This will correct the quantity in inventory.
-For Expense items (PO_DISTRIBUTIONS_ALL.DESTINATION_TYPE_CODE=EXPENSE) and POs with Accrue on Receipt = 'Y' or
'N',
A manual entry in GL entries could be required to resolve the accounting issues.
The Cancel and Finally Close Action in the PO Summary form are irreversible actions. A warning message is displayed
indicating no further transaction activity will be allowed if the Cancel or Finally Closed action is selected. The warning
message provides an opportunity for the User not to continue with the Cancel or Finally Close.
Oracle development does not support any datafixes on cancellation and finally closed (user actions) since there are double
verifications done while proceeding on this action.
Reference the following notes:
Note 1101403.1 - RCVTXERE / RCVTXECO: APP-PO-14094: No Records Meet Your Search Criteria
Note 188355.1 - Cannot Perform Return or Correction on a Purchase Order Line - Receive APP-PO-14094 Error
The following Enhancement Requests have been logged with development for the same:
Bug 9579179 CANNOT CANCEL / RETURN PARTIALLY RECEIVED PO AFTER CANCELLING SHIPMENT
Bug 768091 UNABLE TO RETURN PO QUANTITY WHEN LINE BALANCE HAS BEEN CANCELLED
Please VOTE on the idea in the My Oracle Support Community:
https://community.oracle.com/ideas/3723
4/29/2019 Document 210104.1
https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=b7vtf6s16_132&id=210104.1 3/4
Can I change the line status of PO to "Closed for Receiving" and then query the PO in Returns/Corrections Form
to correct them?
The customer should NEVER change the status of the cancelled/finally-closed line without development's consent via a bug.
Oracle Development may not provide a datafix for explicitly cancelled lines because of "user errors".
Why am I unable to complete returns/adjustments for an un-ordered receipt?
Adjustments and/or returns to vendor on unordered receipts can only be done after the receipt has been matched to a
Purchase Order. Verify this has been done.
Can Returns/Corrections be performed when the deliver_to person is not active?
Returns/Corrections are not allowed if the deliver to person is not active. You have to re-activate the employee to perform
returns/corrections.
How do I return an item under serial control?
Check whether the Serial Number is available in the subinventory and organization.
How can I return or correct an item from a different subinventory than the one it was received into?
Please refer to Note 967003.1 - Unable to Perform Returns or Corrections From Different Subinventory That Was Received In
Can you do a return or correction on a PO that is matched to a invoice?
Yes. You can perform a return/correction against a receipt as long as the PO shipment associated with that receipt is not
Cancelled, Finally Closed or is not Approved status. If it has been billed and matched you still can return it. This is
standardized Oracle functionality to allow this.
Note 443644.1 - Why are We Able To Create Return On Receipt That Has Been Matched to an Invoice?
Note 414749.1 - Why are We Able to Create a Correction on Receipt That Has Been Matched to an Invoice?
REFERENCES
BUG:9579179 - CANNOT CANCEL / RETURN PARTIALLY RECEIVED PO AFTER CANCELLING SHIPMENT
4/29/2019 Document 210104.1
https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=b7vtf6s16_132&id=210104.1 4/4
BUG:2206351 - CERT.FPG: UNABLE TO RETURN REJECTED MATERIAL FOR INTERNAL SALES ORDER.
Didn't find what you are looking for?

More Related Content

What's hot

Blanket purchase agreement and blanket release in oracle r12
Blanket purchase agreement and blanket release in oracle r12Blanket purchase agreement and blanket release in oracle r12
Blanket purchase agreement and blanket release in oracle r12
G Madhusudhan
 
Locator control in oracle inventory
Locator control in oracle inventoryLocator control in oracle inventory
Locator control in oracle inventory
sheshito
 
Inventory receiving processes for serial controlled items
Inventory receiving processes for serial controlled itemsInventory receiving processes for serial controlled items
Inventory receiving processes for serial controlled items
Avishek Roychoudhuri
 
Oracle Personalization How To Restricting users from assigning items to diffe...
Oracle Personalization How To Restricting users from assigning items to diffe...Oracle Personalization How To Restricting users from assigning items to diffe...
Oracle Personalization How To Restricting users from assigning items to diffe...
Ahmed Elshayeb
 
Elshayeb Oracle R12 Order Management
Elshayeb Oracle R12 Order ManagementElshayeb Oracle R12 Order Management
Elshayeb Oracle R12 Order Management
Ahmed Elshayeb
 
Elshayeb Expense Subinventory And Items Scenario
Elshayeb Expense Subinventory And Items ScenarioElshayeb Expense Subinventory And Items Scenario
Elshayeb Expense Subinventory And Items Scenario
Ahmed Elshayeb
 
Order Line Sets in Oracle Order Management
Order Line Sets in Oracle Order ManagementOrder Line Sets in Oracle Order Management
Order Line Sets in Oracle Order Management
Bizinsight Consulting Inc
 
Oracle Process Manufacturing Setup EBS12.2
Oracle Process Manufacturing Setup EBS12.2Oracle Process Manufacturing Setup EBS12.2
Oracle Process Manufacturing Setup EBS12.2
Mina Lotfy
 
Encumbrance accounting in oracle ebs r12
Encumbrance accounting in oracle ebs r12Encumbrance accounting in oracle ebs r12
Encumbrance accounting in oracle ebs r12
Sam Elrashedy
 
105322956 advance-pricing-total-oracle-apps
105322956 advance-pricing-total-oracle-apps105322956 advance-pricing-total-oracle-apps
105322956 advance-pricing-total-oracle-apps
Shivakumar Karajagi
 
Automatic Attachment in Oracle Order Management
Automatic Attachment in Oracle Order ManagementAutomatic Attachment in Oracle Order Management
Automatic Attachment in Oracle Order Management
Bizinsight Consulting Inc
 
PO Position Hierarchy in R12
PO Position Hierarchy in R12PO Position Hierarchy in R12
PO Position Hierarchy in R12
parinay jain
 
R12 subinventory transfer and inter org transfers
R12 subinventory transfer and inter org transfersR12 subinventory transfer and inter org transfers
R12 subinventory transfer and inter org transfers
shravan kumar chelika
 
Oracle Purchasing R12 Setup Steps
Oracle Purchasing R12 Setup StepsOracle Purchasing R12 Setup Steps
Oracle Purchasing R12 Setup Steps
Ahmed Elshayeb
 
Oracle Purchasing ivas
Oracle Purchasing ivasOracle Purchasing ivas
Oracle Purchasing ivas
Ali Ibrahim
 
R12.2.4 india localization setup
R12.2.4 india localization setupR12.2.4 india localization setup
R12.2.4 india localization setup
Krithivasan Nagarajan
 
Move order types
Move order typesMove order types
Move order types
Shiv Om Mishra
 
R12 india localization guide
R12 india localization guideR12 india localization guide
R12 india localization guide
kingshuk_goswami
 
How to apply surcharges to the sales orders surcharges to the sales orders
How to apply surcharges to the sales orders surcharges to the sales ordersHow to apply surcharges to the sales orders surcharges to the sales orders
How to apply surcharges to the sales orders surcharges to the sales orders
Subramanyam Yadav
 
Oracle Applications - R12 Approvals Management Engine - AME Training
Oracle Applications - R12 Approvals Management Engine - AME TrainingOracle Applications - R12 Approvals Management Engine - AME Training
Oracle Applications - R12 Approvals Management Engine - AME Training
Dharmalingam Kandampalayam Shanmugam
 

What's hot (20)

Blanket purchase agreement and blanket release in oracle r12
Blanket purchase agreement and blanket release in oracle r12Blanket purchase agreement and blanket release in oracle r12
Blanket purchase agreement and blanket release in oracle r12
 
Locator control in oracle inventory
Locator control in oracle inventoryLocator control in oracle inventory
Locator control in oracle inventory
 
Inventory receiving processes for serial controlled items
Inventory receiving processes for serial controlled itemsInventory receiving processes for serial controlled items
Inventory receiving processes for serial controlled items
 
Oracle Personalization How To Restricting users from assigning items to diffe...
Oracle Personalization How To Restricting users from assigning items to diffe...Oracle Personalization How To Restricting users from assigning items to diffe...
Oracle Personalization How To Restricting users from assigning items to diffe...
 
Elshayeb Oracle R12 Order Management
Elshayeb Oracle R12 Order ManagementElshayeb Oracle R12 Order Management
Elshayeb Oracle R12 Order Management
 
Elshayeb Expense Subinventory And Items Scenario
Elshayeb Expense Subinventory And Items ScenarioElshayeb Expense Subinventory And Items Scenario
Elshayeb Expense Subinventory And Items Scenario
 
Order Line Sets in Oracle Order Management
Order Line Sets in Oracle Order ManagementOrder Line Sets in Oracle Order Management
Order Line Sets in Oracle Order Management
 
Oracle Process Manufacturing Setup EBS12.2
Oracle Process Manufacturing Setup EBS12.2Oracle Process Manufacturing Setup EBS12.2
Oracle Process Manufacturing Setup EBS12.2
 
Encumbrance accounting in oracle ebs r12
Encumbrance accounting in oracle ebs r12Encumbrance accounting in oracle ebs r12
Encumbrance accounting in oracle ebs r12
 
105322956 advance-pricing-total-oracle-apps
105322956 advance-pricing-total-oracle-apps105322956 advance-pricing-total-oracle-apps
105322956 advance-pricing-total-oracle-apps
 
Automatic Attachment in Oracle Order Management
Automatic Attachment in Oracle Order ManagementAutomatic Attachment in Oracle Order Management
Automatic Attachment in Oracle Order Management
 
PO Position Hierarchy in R12
PO Position Hierarchy in R12PO Position Hierarchy in R12
PO Position Hierarchy in R12
 
R12 subinventory transfer and inter org transfers
R12 subinventory transfer and inter org transfersR12 subinventory transfer and inter org transfers
R12 subinventory transfer and inter org transfers
 
Oracle Purchasing R12 Setup Steps
Oracle Purchasing R12 Setup StepsOracle Purchasing R12 Setup Steps
Oracle Purchasing R12 Setup Steps
 
Oracle Purchasing ivas
Oracle Purchasing ivasOracle Purchasing ivas
Oracle Purchasing ivas
 
R12.2.4 india localization setup
R12.2.4 india localization setupR12.2.4 india localization setup
R12.2.4 india localization setup
 
Move order types
Move order typesMove order types
Move order types
 
R12 india localization guide
R12 india localization guideR12 india localization guide
R12 india localization guide
 
How to apply surcharges to the sales orders surcharges to the sales orders
How to apply surcharges to the sales orders surcharges to the sales ordersHow to apply surcharges to the sales orders surcharges to the sales orders
How to apply surcharges to the sales orders surcharges to the sales orders
 
Oracle Applications - R12 Approvals Management Engine - AME Training
Oracle Applications - R12 Approvals Management Engine - AME TrainingOracle Applications - R12 Approvals Management Engine - AME Training
Oracle Applications - R12 Approvals Management Engine - AME Training
 

Similar to Faq receiving returns and corrections document Oracle apps

Qs2 um en_08_supplier_return_to_replacement
Qs2 um en_08_supplier_return_to_replacementQs2 um en_08_supplier_return_to_replacement
Qs2 um en_08_supplier_return_to_replacementkhayer
 
Qs2 um en_07_supplier_return_to_debit
Qs2 um en_07_supplier_return_to_debitQs2 um en_07_supplier_return_to_debit
Qs2 um en_07_supplier_return_to_debitkhayer
 
Procurement management openbravo
Procurement management   openbravoProcurement management   openbravo
Procurement management openbravo
Abul Khayer
 
procurement process-documentation-draft-20150515
procurement process-documentation-draft-20150515procurement process-documentation-draft-20150515
procurement process-documentation-draft-20150515
Rawntech Mak
 
O2C_user_manual
O2C_user_manualO2C_user_manual
O2C_user_manual
khasnabis
 
Qs2 um en_05_customer_return_to_credit
Qs2 um en_05_customer_return_to_creditQs2 um en_05_customer_return_to_credit
Qs2 um en_05_customer_return_to_creditkhayer
 
Cmsc 1215 ensuring a quality order management (3)
Cmsc 1215  ensuring a quality order management  (3)Cmsc 1215  ensuring a quality order management  (3)
Cmsc 1215 ensuring a quality order management (3)Perficient, Inc.
 
Ensuring a Quality Order Management Implementation
Ensuring a Quality Order Management ImplementationEnsuring a Quality Order Management Implementation
Ensuring a Quality Order Management Implementation
Perficient, Inc.
 
Cs inhouse subcontracting process
Cs inhouse subcontracting processCs inhouse subcontracting process
Cs inhouse subcontracting process
Ramani Thinakaran
 
Hitachi Solutions Ecommerce Returns Management
Hitachi Solutions Ecommerce Returns ManagementHitachi Solutions Ecommerce Returns Management
Hitachi Solutions Ecommerce Returns Management
Hitachi Solutions America, Ltd.
 
Tax Certificate Integration
Tax Certificate IntegrationTax Certificate Integration
Tax Certificate Integration
Donald Fernandes
 
Order to cash flow cycle in order management
Order to cash flow cycle in order managementOrder to cash flow cycle in order management
Order to cash flow cycle in order management
venkatesh gurusamy
 
WMS - Manage Your Invetory Trackable
WMS - Manage Your Invetory TrackableWMS - Manage Your Invetory Trackable
WMS - Manage Your Invetory Trackable
Harikrishna Patel
 
Qs2 um en_06_customer_return_to_replacement
Qs2 um en_06_customer_return_to_replacementQs2 um en_06_customer_return_to_replacement
Qs2 um en_06_customer_return_to_replacementkhayer
 
Tugas 10 sap sd
Tugas 10 sap sdTugas 10 sap sd
Tugas 10 sap sd
REGA0218101202HARISA
 
P2P Cycle in Oracle Cloud Fusion
P2P Cycle in Oracle Cloud FusionP2P Cycle in Oracle Cloud Fusion
P2P Cycle in Oracle Cloud Fusion
Jade Global
 
Subsription and Recurring Payments
Subsription and Recurring PaymentsSubsription and Recurring Payments
Subsription and Recurring PaymentsAli Memon
 
Oracle R12 SCM Functional Interview Questions - Order Management
Oracle R12 SCM Functional Interview Questions - Order ManagementOracle R12 SCM Functional Interview Questions - Order Management
Oracle R12 SCM Functional Interview Questions - Order Management
Boopathy CS
 
Supply Chain (Good)
Supply Chain (Good)Supply Chain (Good)
Supply Chain (Good)
hayatscm
 
Resources-Training-Order-To-Cash- ETON Technologies.pdf
Resources-Training-Order-To-Cash- ETON Technologies.pdfResources-Training-Order-To-Cash- ETON Technologies.pdf
Resources-Training-Order-To-Cash- ETON Technologies.pdf
ssuserf4597f
 

Similar to Faq receiving returns and corrections document Oracle apps (20)

Qs2 um en_08_supplier_return_to_replacement
Qs2 um en_08_supplier_return_to_replacementQs2 um en_08_supplier_return_to_replacement
Qs2 um en_08_supplier_return_to_replacement
 
Qs2 um en_07_supplier_return_to_debit
Qs2 um en_07_supplier_return_to_debitQs2 um en_07_supplier_return_to_debit
Qs2 um en_07_supplier_return_to_debit
 
Procurement management openbravo
Procurement management   openbravoProcurement management   openbravo
Procurement management openbravo
 
procurement process-documentation-draft-20150515
procurement process-documentation-draft-20150515procurement process-documentation-draft-20150515
procurement process-documentation-draft-20150515
 
O2C_user_manual
O2C_user_manualO2C_user_manual
O2C_user_manual
 
Qs2 um en_05_customer_return_to_credit
Qs2 um en_05_customer_return_to_creditQs2 um en_05_customer_return_to_credit
Qs2 um en_05_customer_return_to_credit
 
Cmsc 1215 ensuring a quality order management (3)
Cmsc 1215  ensuring a quality order management  (3)Cmsc 1215  ensuring a quality order management  (3)
Cmsc 1215 ensuring a quality order management (3)
 
Ensuring a Quality Order Management Implementation
Ensuring a Quality Order Management ImplementationEnsuring a Quality Order Management Implementation
Ensuring a Quality Order Management Implementation
 
Cs inhouse subcontracting process
Cs inhouse subcontracting processCs inhouse subcontracting process
Cs inhouse subcontracting process
 
Hitachi Solutions Ecommerce Returns Management
Hitachi Solutions Ecommerce Returns ManagementHitachi Solutions Ecommerce Returns Management
Hitachi Solutions Ecommerce Returns Management
 
Tax Certificate Integration
Tax Certificate IntegrationTax Certificate Integration
Tax Certificate Integration
 
Order to cash flow cycle in order management
Order to cash flow cycle in order managementOrder to cash flow cycle in order management
Order to cash flow cycle in order management
 
WMS - Manage Your Invetory Trackable
WMS - Manage Your Invetory TrackableWMS - Manage Your Invetory Trackable
WMS - Manage Your Invetory Trackable
 
Qs2 um en_06_customer_return_to_replacement
Qs2 um en_06_customer_return_to_replacementQs2 um en_06_customer_return_to_replacement
Qs2 um en_06_customer_return_to_replacement
 
Tugas 10 sap sd
Tugas 10 sap sdTugas 10 sap sd
Tugas 10 sap sd
 
P2P Cycle in Oracle Cloud Fusion
P2P Cycle in Oracle Cloud FusionP2P Cycle in Oracle Cloud Fusion
P2P Cycle in Oracle Cloud Fusion
 
Subsription and Recurring Payments
Subsription and Recurring PaymentsSubsription and Recurring Payments
Subsription and Recurring Payments
 
Oracle R12 SCM Functional Interview Questions - Order Management
Oracle R12 SCM Functional Interview Questions - Order ManagementOracle R12 SCM Functional Interview Questions - Order Management
Oracle R12 SCM Functional Interview Questions - Order Management
 
Supply Chain (Good)
Supply Chain (Good)Supply Chain (Good)
Supply Chain (Good)
 
Resources-Training-Order-To-Cash- ETON Technologies.pdf
Resources-Training-Order-To-Cash- ETON Technologies.pdfResources-Training-Order-To-Cash- ETON Technologies.pdf
Resources-Training-Order-To-Cash- ETON Technologies.pdf
 

Recently uploaded

FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdfFIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance
 
Monitoring Java Application Security with JDK Tools and JFR Events
Monitoring Java Application Security with JDK Tools and JFR EventsMonitoring Java Application Security with JDK Tools and JFR Events
Monitoring Java Application Security with JDK Tools and JFR Events
Ana-Maria Mihalceanu
 
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
BookNet Canada
 
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
Thierry Lestable
 
The Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and SalesThe Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and Sales
Laura Byrne
 
PCI PIN Basics Webinar from the Controlcase Team
PCI PIN Basics Webinar from the Controlcase TeamPCI PIN Basics Webinar from the Controlcase Team
PCI PIN Basics Webinar from the Controlcase Team
ControlCase
 
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Tobias Schneck
 
JMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and GrafanaJMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and Grafana
RTTS
 
Neuro-symbolic is not enough, we need neuro-*semantic*
Neuro-symbolic is not enough, we need neuro-*semantic*Neuro-symbolic is not enough, we need neuro-*semantic*
Neuro-symbolic is not enough, we need neuro-*semantic*
Frank van Harmelen
 
The Future of Platform Engineering
The Future of Platform EngineeringThe Future of Platform Engineering
The Future of Platform Engineering
Jemma Hussein Allen
 
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Albert Hoitingh
 
From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...
From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...
From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...
Product School
 
Assuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyesAssuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyes
ThousandEyes
 
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMsTo Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
Paul Groth
 
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Ramesh Iyer
 
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
Product School
 
State of ICS and IoT Cyber Threat Landscape Report 2024 preview
State of ICS and IoT Cyber Threat Landscape Report 2024 previewState of ICS and IoT Cyber Threat Landscape Report 2024 preview
State of ICS and IoT Cyber Threat Landscape Report 2024 preview
Prayukth K V
 
Connector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a buttonConnector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a button
DianaGray10
 
FIDO Alliance Osaka Seminar: Overview.pdf
FIDO Alliance Osaka Seminar: Overview.pdfFIDO Alliance Osaka Seminar: Overview.pdf
FIDO Alliance Osaka Seminar: Overview.pdf
FIDO Alliance
 
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
Product School
 

Recently uploaded (20)

FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdfFIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
 
Monitoring Java Application Security with JDK Tools and JFR Events
Monitoring Java Application Security with JDK Tools and JFR EventsMonitoring Java Application Security with JDK Tools and JFR Events
Monitoring Java Application Security with JDK Tools and JFR Events
 
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...Transcript: Selling digital books in 2024: Insights from industry leaders - T...
Transcript: Selling digital books in 2024: Insights from industry leaders - T...
 
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
Empowering NextGen Mobility via Large Action Model Infrastructure (LAMI): pav...
 
The Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and SalesThe Art of the Pitch: WordPress Relationships and Sales
The Art of the Pitch: WordPress Relationships and Sales
 
PCI PIN Basics Webinar from the Controlcase Team
PCI PIN Basics Webinar from the Controlcase TeamPCI PIN Basics Webinar from the Controlcase Team
PCI PIN Basics Webinar from the Controlcase Team
 
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024
 
JMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and GrafanaJMeter webinar - integration with InfluxDB and Grafana
JMeter webinar - integration with InfluxDB and Grafana
 
Neuro-symbolic is not enough, we need neuro-*semantic*
Neuro-symbolic is not enough, we need neuro-*semantic*Neuro-symbolic is not enough, we need neuro-*semantic*
Neuro-symbolic is not enough, we need neuro-*semantic*
 
The Future of Platform Engineering
The Future of Platform EngineeringThe Future of Platform Engineering
The Future of Platform Engineering
 
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
 
From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...
From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...
From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...
 
Assuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyesAssuring Contact Center Experiences for Your Customers With ThousandEyes
Assuring Contact Center Experiences for Your Customers With ThousandEyes
 
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMsTo Graph or Not to Graph Knowledge Graph Architectures and LLMs
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
 
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
 
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
 
State of ICS and IoT Cyber Threat Landscape Report 2024 preview
State of ICS and IoT Cyber Threat Landscape Report 2024 previewState of ICS and IoT Cyber Threat Landscape Report 2024 preview
State of ICS and IoT Cyber Threat Landscape Report 2024 preview
 
Connector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a buttonConnector Corner: Automate dynamic content and events by pushing a button
Connector Corner: Automate dynamic content and events by pushing a button
 
FIDO Alliance Osaka Seminar: Overview.pdf
FIDO Alliance Osaka Seminar: Overview.pdfFIDO Alliance Osaka Seminar: Overview.pdf
FIDO Alliance Osaka Seminar: Overview.pdf
 
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
AI for Every Business: Unlocking Your Product's Universal Potential by VP of ...
 

Faq receiving returns and corrections document Oracle apps

  • 1. 4/29/2019 Document 210104.1 https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=b7vtf6s16_132&id=210104.1 1/4 Copyright (c) 2019, Oracle. All rights reserved. Oracle Confidential. FAQ: Receiving: Returns and Corrections (Doc ID 210104.1) In this Document Purpose Questions and Answers Is it possible to perform Returns or Corrections for Internal Shipments (Inter-Org and Internal Order) Is it possible to perform Returns/Corrections for RMAs? Can I return/correct a cancelled PO line or shipment to a vendor? Can I cancel a Receipt? Can I change the line status of PO to "Closed for Receiving" and then query the PO in Returns/Corrections Form to correct them? Why am I unable to complete returns/adjustments for an un-ordered receipt? Can Returns/Corrections be performed when the deliver_to person is not active? How do I return an item under serial control? How can I return or correct an item from a different subinventory than the one it was received into? Can you do a return or correction on a PO that is matched to a invoice? References APPLIES TO: Oracle Inventory Management - Version 10.7 and later Information in this document applies to any platform. Form:RCVTXERE.FMB - Enter Returns GUI Form:RCVTXECO.FMB - Enter Corrections GUI PURPOSE Frequently reported how-to questions relating to product specific programs. QUESTIONS AND ANSWERS Is it possible to perform Returns or Corrections for Internal Shipments (Inter-Org and Internal Order) It is not possible to perform Returns or Corrections on Internal Shipments. Once the Internal Order is ship confirmed and interfaced to Inventory, the shipment is created in Receiving tables, and there is no way to back out or modify the shipments. In order to return an internally ordered item the original process needs to be reversed. An internal requisition for the item has to be created in the source organization, and then that order has to be processed back to the source organization. This can be done as followed: Reverse the original process to return an internally ordered item. Create an internal requisition for the item in the source organization. Process the order back to the source organization.
  • 2. 4/29/2019 Document 210104.1 https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=b7vtf6s16_132&id=210104.1 2/4 Or as a second option, a miscellaneous receipt and miscellaneous issue may be completed, as a workaround. Enhancement request Bug: 2206351 has been logged to enhance the functionality to enter returns for internal shipments. This is also true for Inter Organization Transfers entered on Inter-organization Transfer form INVTTMTX For IOT shipments the only solution is to create a new inter org transaction from inventory org B to inventory org A if the initial IOT is from org A to org B Also online help clearly indicates Finding Returns Use the Find Returns window to find source documents for which you can enter returns. Use the Supplier and Internal tabbed region to search for Purchasing documents. If Order Management is installed, use the Customer tabbed region to search for customer return material authorizations (RMAs). Note: You cannot enter returns for internal shipments (that is, shipments with a Source Type of Internal). Is it possible to perform Returns/Corrections for RMAs? No, it is not possible to return or correct 'delivered' RMA receipts. The reason Corrections/Returns cannot be performed for RMA Lines after the Item has been Delivered is because there is no functionality in Order Management code to recreate or change the Order Management RMA Workflow to a previous Status See Note 284280.1 RMA Corrections and Returns Cannot Be Performed After Deliver Transaction Is Processed Can I return/correct a cancelled PO line or shipment to a vendor? Can I cancel a Receipt? It is not possible to return/correct a cancelled PO line or shipment. As a workaround the following can be performed: -For Inventory Items (PO_DISTRIBUTIONS_ALL.DESTINATION_TYPE_CODE=INVENTORY) Enter a 'Miscellaneous Issue' in Inventory Module against this Item. This will correct the quantity in inventory. -For Expense items (PO_DISTRIBUTIONS_ALL.DESTINATION_TYPE_CODE=EXPENSE) and POs with Accrue on Receipt = 'Y' or 'N', A manual entry in GL entries could be required to resolve the accounting issues. The Cancel and Finally Close Action in the PO Summary form are irreversible actions. A warning message is displayed indicating no further transaction activity will be allowed if the Cancel or Finally Closed action is selected. The warning message provides an opportunity for the User not to continue with the Cancel or Finally Close. Oracle development does not support any datafixes on cancellation and finally closed (user actions) since there are double verifications done while proceeding on this action. Reference the following notes: Note 1101403.1 - RCVTXERE / RCVTXECO: APP-PO-14094: No Records Meet Your Search Criteria Note 188355.1 - Cannot Perform Return or Correction on a Purchase Order Line - Receive APP-PO-14094 Error The following Enhancement Requests have been logged with development for the same: Bug 9579179 CANNOT CANCEL / RETURN PARTIALLY RECEIVED PO AFTER CANCELLING SHIPMENT Bug 768091 UNABLE TO RETURN PO QUANTITY WHEN LINE BALANCE HAS BEEN CANCELLED Please VOTE on the idea in the My Oracle Support Community: https://community.oracle.com/ideas/3723
  • 3. 4/29/2019 Document 210104.1 https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=b7vtf6s16_132&id=210104.1 3/4 Can I change the line status of PO to "Closed for Receiving" and then query the PO in Returns/Corrections Form to correct them? The customer should NEVER change the status of the cancelled/finally-closed line without development's consent via a bug. Oracle Development may not provide a datafix for explicitly cancelled lines because of "user errors". Why am I unable to complete returns/adjustments for an un-ordered receipt? Adjustments and/or returns to vendor on unordered receipts can only be done after the receipt has been matched to a Purchase Order. Verify this has been done. Can Returns/Corrections be performed when the deliver_to person is not active? Returns/Corrections are not allowed if the deliver to person is not active. You have to re-activate the employee to perform returns/corrections. How do I return an item under serial control? Check whether the Serial Number is available in the subinventory and organization. How can I return or correct an item from a different subinventory than the one it was received into? Please refer to Note 967003.1 - Unable to Perform Returns or Corrections From Different Subinventory That Was Received In Can you do a return or correction on a PO that is matched to a invoice? Yes. You can perform a return/correction against a receipt as long as the PO shipment associated with that receipt is not Cancelled, Finally Closed or is not Approved status. If it has been billed and matched you still can return it. This is standardized Oracle functionality to allow this. Note 443644.1 - Why are We Able To Create Return On Receipt That Has Been Matched to an Invoice? Note 414749.1 - Why are We Able to Create a Correction on Receipt That Has Been Matched to an Invoice? REFERENCES BUG:9579179 - CANNOT CANCEL / RETURN PARTIALLY RECEIVED PO AFTER CANCELLING SHIPMENT
  • 4. 4/29/2019 Document 210104.1 https://support.oracle.com/epmos/faces/DocumentDisplay?_adf.ctrl-state=b7vtf6s16_132&id=210104.1 4/4 BUG:2206351 - CERT.FPG: UNABLE TO RETURN REJECTED MATERIAL FOR INTERNAL SALES ORDER. Didn't find what you are looking for?