Tricia Matejek has over 15 years of experience in management, sales, customer service, and administrative roles. She has a proven track record of building high-performing teams, developing processes and procedures, and fostering growth within organizations. Her strengths include leadership, relationship building, organization, and the ability to motivate others and quickly resolve issues. She currently works as an Application Sales Representative, where she consults with customers to develop product specifications and ensure satisfaction.

1. TRICIA MATEJEK
5837 Oak St
Omaha, NE 68106
(605)630-4585 - triciamatejek@outlook.com
_____________________________________________________________________________________
OBJECTIVE
To obtain a position which allows me to utilize my managerial, administrative, and organizational skills to promote growth and foster
professional development. I am self-motivated and able to work both independently and as a productive member within a
collaborative team environment.
STRENGTHS
 More than 5 years’ management experience in organizational leadership and relationship building with team members, vendors,
and clients
 A dynamic leader, able to bring energy, enthusiasm, and humor to motivate team members to achieve a potential goal and meet
objectives
 Highly organized manager and coach; able to quickly assess and provide tools to resolve difficulties, enhance learning and
improve performance
 Ability to anticipate issues and create new systems that streamline operations, and capable of seeing the big picture as decisions
relate to the business as a whole
PROFESSIONAL EXPERIENCE
2015 – Present Conductix-Wampfler
Application Sales Representative
 Work with customers to develop product specifications and quotations based on their system requirements
 Directly consult with members of SMO Americas, outside sales force, and the COEs to ensure customer satisfaction
 Primary point of contact for customers and prospects, primarily by phone and email, to create product specific resolutions
2013 – 2015 Conductix-Wampfler
Customer Service/Sales Support
 Take customer phone, fax and email orders
 Enter/write up customer orders
 Enter customer complaints/concerns
 Provide equipment/product quotes
 Provide tracking information on shipped orders
 Handle corrections on orders entered in system yet to be shipped
 Review purchase orders for accuracy and completeness
 Assist with other projects as assigned
2012 - 2013 West Corporation
Research and Correspondence Agent
 Research addresses for mail order pharmaceuticals
 Ensure patient confidentiality
 Verify correct shipping instructions for patient delivery
2002 - 2012 Verifications, Inc. Watertown, SD
Data Entry Specialist 2002-2003
Client Service Representative 2003-2005

2. Senior Client Advocate 2005-2005
Group Leader of Data Verifications/Mitchell 2005-2007
General Manager/Mitchell 2007-2009
Data Verification Manager -
Mitchell/Aberdeen/Watertown 2009-2012
 Developed and implemented tracking tools for staffing according to department workload
 Have been involved in the development of policies, procedures, and processes for all aspects of operations
 Built a strong team from one to 120 members, fostering both independence and a cohesive, productive team environment
 Planned and structured resources necessary to sustain growth of a new operation center
 Utilized clarity, humor, well-defined goals, and a positive work ethic to establish a spirited organizational culture throughout the
company
 While in the Client Service Department, I was able to cultivate excellent long-term relationships with clients, maintaining
ongoing communication and facilitating solutions to address concerns
 Created effective presentations for staff members on all levels
 Experience with maintaining budgets for the Verifying, Data Entry, and Intake Departments
 Established a successful relationship with current assistant mangers
 Delegate effectively to achieve on-time project completions
 Proven communication abilities with my exposure to clients from both a customer relations point of view, as well as an
operational one
2001 - 2002 Golden Pond Software Watertown, SD
Sales Account Manager
 Initialized start up conversations with potential clients to demonstrate medical record software
 Set up meeting times and travel arrangements with clients
 Scheduled follow up meetings to ensure all aspects of product are working accordingly
1999 - 2000 OEM Worldwide Watertown, SD
EDUCATION
2001 Minnesota West Community & Technical College
1 year degree in Office Administration
1987 High School Diploma
Mobridge Senior High
Mobridge, SD
References available upon request