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Make every email count

Travel Huddle Dublin
03 November 2011
Rocketseed & email marketing
Email Before Rocketseed Mail
HOTEL BANNER EXAMPLES
Every email promotes the hotel
HOTEL BANNER EXAMPLES
Every email drives website traffic
HOTEL EXAMPLES –A MARKETING TOOL
Campaign analytics and Sales Leads
The power of email
email: main driver of “booking” web traffic
Email volumes continuing to rise




Source DMA Email Benchmarking Report Oct 2011
Email: Direct bookings or Indirect?
Which sectors do email well?




Source DMA Email Tracking Study Oct 2011   11
Making every email count


• Optimising emails

• Integrated campaigns: email and social media

• Moving beyond e-zines




                                                 12
e-zine sign-up
e-zine sign-up: visuals
e-zine: set expectations, build trust




                                        15
Why sign up
  Why sign-up for e-zines?




Source DMA Email Tracking Study Oct 2011   16
Promoting Hotel Voucher Offers
What value does your email add?


               tamsin.barnett@rocketseed.com
Testing: Design and Message




Banner A – lowest click rate




Banner B - +17.7% higher than A




Banner C - +68.8% higher than A
Relevance & Personalisation
Personalisation???
Segmentation, Relevance
Actions taken on receipt of email




Source DMA Email Tracking Study Oct 2011   22
Subject Lines: don’t waste opportunities




                                           23
Email can help build your brand




                                  24
MOBILE
Email and Mobile


                          ROCKETSEED IS CLEAR AND
                   81% Growth in Email in lastHANDHELDS
                     FUNCTIONAL ON MOBILE 6 months
                   Source: Return service, emails from mobiles
                      With enterprise Path
                        are delivered with marketing messaging
Smaller, faster & fat finger syndrome…
Optimise email marketing for mobile:
Optimise email marketing for mobile:


• Images: include
  alternative text to
  describe images

• Don’t fill email with links

• Test before sending

• Think Vertical

• Think “fat fingers”
Build your fan base, build your list
Ensure you have a sign-up on facebook
Integrate email and social campaigns
email + social + web = revenue
Plan




Share


        40
Center Parcs – Lifecycle
Partner

                             Queue Less Pre-Booking Program
                              Sequence of 7 emails sent before arrival
                               at the parks

                              Objective to cross-sell / pre-book
                               activities during the customers stay at the
                               park



                             Results
                             50,000 triggered messages per
                              year

                             Average click rate – Above 20%
1 to 1 brand building: not just newsletters
Shopping cart – don’t give up yet!




                                     •Use SaleCycle
                                     •Email to Lookers
                                     who don’t book
                                     •Records
                                     purchase details
                                     •Invites them to
                                     book
                                     •£22,000 per
                                     month
Don’t waste easy opportunities!
Maximse upsell and promotion
opportunities in every email you send




                                        45
Make sure everyEMAIL drives revenue
 WHAT IS BUSINESS email




 Travel Huddle “Taster” Package
 •   3 months vs 24 months
 •   Licence Fee: Only £10 per employee per month.
 •   1 free banner and signature: worth £180
 •   One-off set up fee per person £25
 •   No per email charge, easy to set up, licence fee includes all analytics
 •   Promotion Code: emailbeatsfacebook

                                                    (Valid till 17th November
                                                    Min 10 users)
Contact Details




                  47

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