The document discusses the changes in travel behavior and its impact on out-of-home (OOH) advertising due to the COVID-19 pandemic. It anticipates an increase in car usage and a shift towards cycling and walking as preferred modes of transport, with brands needing to adapt their advertising strategies to focus on these changes. Additionally, it highlights the evolving nature of commuter patterns and the importance of localized advertising in a post-lockdown society.

1. Travel: Moving Nearer to Normal
Effectively and efficiently travelling through towns and cities has always been key to keeping a city
moving in terms of business, shopping and our social lives. How we do that, and the effect it has on
the environment, our bank accounts and stress levels, has been a growing debate over the last few
years.
The OOH industry is built to capitalise on the movement of people with much of the industry’s
infrastructure coming from transport networks. In recent weeks however all of this has been
interrupted. Normal travel behaviours have been disrupted, and with changes to travel patterns
comes changes to out of home advertising too.
Here we consider what a post-lockdown society might look like, and how we might travel through it:

2. Increases in car usage
With social distancing remaining for the foreseeable future, people are expected to travel in the
perceived safety of their car over confined public transport carriages. Research suggests that we’ll
see increase on the pre-COVID 19 behaviour of 68% of commutes predominately made by car and this
may well be the case in more suburban and rural areas. And although we might expect this to felt
most keenly in the Capital, where over 80% of all journeys into central London were previously made
by a rail-based form of transport, road closure and reduction schemes and expanded bike lanes in the
City may limit the use of private cars.
With an expected upswing in car use nationally, we’ll need to reappraise how brands target drivers.
There is a greater opportunity for the merging of the two pre-eminent vehicular media – radio and
OOH. Syncing these two mediums creates a brilliant opportunity for advertisers to marry audio story
telling with high impact visuals While brands such as Wickes and Lucozade have done this successfully
in the past, we expect to see more advertisers use this approach to amplify the power of OOH.
Longer term changes to driving behaviour could have a positive impact on new OOH locations too.
The rollout of new DOOH formats and technology has been predicated on maximising opportunities
to engage the most amount of people as impactfully and efficiently as possible. Sustained changes to
travel behaviour might see media owners pivot towards installing new digital OOH frames in locations
which previously had lower vehicular or pedestrian traffic.
Searching for alternatives

3. PM Boris Johnson’s recent announcement that those returning to work should avoid using public
transport if possible, means that people will need to look to alternative ways of getting to places of
employment. Not everyone has the benefit of owning a car (and those that do may not wish to pay
exorbitant parking fees or congestion zone charges) so we may see a return to more manual forms
of movement.
The government is actively encouraging more people to take up cycling and walking as greener
transport alternatives. Transport Secretary Grant Shapps has announced a £250 million emergency
active travel fund which will roll out pop-up bike lanes, wider pavements and safer junctions across
England. This is the first stage of a £2 billion investment from the previously announced £5 billion
funding for cycling and buses. This is in addition to local authority schemes to improve the conditions
for England’s cyclists, including Greater Manchester’s long-mooted scheme of 150 miles of protected
cycle tracks.
Increased adoption of cycle hire schemes as people look to pedal power to get around cities is also
likely. More bikes from Jump and Lime might find their way onto our streets, particularly if they follow
the example of TfL and partner with a brand (in their case, Santander) to extend the rollout of their
schemes into more London boroughs (and potentially other UK cities).
COVID-19 has also prompted local authorities to review pedestrianisation of cities and towns,
demonstrated by the planned closure of up to 100 miles of streets in New York to encourage social
distant exercise and Milan barring cars from 35 km of inner-city streets.
Increased pedestrianisation might bring alternative formats to the fore, that are more engaging for
those on foot, such as ambient, guerrilla and video content. Ocean Outdoor launched The Loop into
the pedestrianised centres of Birmingham and Manchester, bringing a network of full motion screens
into these cities that can broadcast live events, sporting highlights and news. With full motion screens
2.5 times more impactful than static, this is an attractive opportunity for brands to reach and engage
passers-by.
Returning to public transport
With social distancing continuing will people readily step back onto public transport. The 2003 SARS
epidemic saw a significant drop in people using trains and subways. It took 134 days after the last
reported case of SARS in Taiwan for ridership levels to recover to pre-pandemic levels.

4. The recovery in the UK may take longer. London mayor Sadiq Khan has said that tube services might
only be able to carry up to 15% of the normal number of passengers, , while SYSTRA recently revealed
that 20% of adults in the UK predict they will make fewer trips by public transport once travel
restrictions have been lifted.
Even so, public transport will continue to be an absolute necessity for many, and as lockdown eases,
advertisers can play an essential role in reassuring those using public transport networks. According
to a recent Kantar study only 8% of consumers globally think brands should stop advertising during
the pandemic. People want brands to tell us what they are doing to help, as long as communications
are handled sensitively.
Similarly, we may well see increased acceleration of OOH as a public utility. Mark Ritson observed
that purpose-driven marketers believe their brand has a big influence on consumers and society, often
forgetting the ‘clear product positioning and brand associations they could be communicating’. This
presents a vital opportunity for OOH to help reassure consumers using public transport in practical
and creative ways.
There is certainly an opportunity for a FMCG brand to partner with Network Rail and TfL to provide
hand sanitisation services at train and tube stations. We have already seen how this might work when
Neutrogena used OOH infrastructure to distribute free sunscreen to visitors to the Australian Open in
Melbourne.
Conversely, we could well see OOH ads showing packed carriages disappear as brands look to reassure
passengers of their environment and we expect media transport landlords to create new guidelines
for OOH creative to reflect new social etiquette.
Reappraising rush hour
Employers and employees alike are discovering the benefits (and drawbacks) of home working and
there is no guarantee that either party will want to return to the traditional 9 to 5.
We have already seen businesses planning to introduce staggered and split shift patterns to facilitate
social distancing in the office environment and help accommodate childcare and travel requirements.
While Twitter this week announced that employees will be allowed to from home “forever” if they
can and want to.
Advertisers often use OOH to target commuters around the morning and evening rush hours. If more
people decide to adopt flexible work patterns or are forced to because of social distancing on public

5. transport - these hours could well change. The morning commute might last until midday while the
evening commute could start much earlier.
We’ve already seen this work successfully in London. During the 2012 Olympics, businesses were
asked to stagger their employees’ travel time to avoid congestion at peak time, to help the influx of
visitors to the Capital move freely on public transport.
But looking at working hours alone will not be enough when it comes to targeting commuters in the
“new normal”. Gaining a deeper understanding of people’s movement, how long they spend at work
and their mood as they travel from one environment to another will be essential for those brands
needing to navigate away from those previously defined travel behaviours.
By adopting the ‘No Single Point of Truth’ approach, we can use multiple location data sets to gain a
deeper understanding of people’s movements; how long they spend at work, the new “rush hours”,
and their mood as they travel from one environment to another.
Understanding the nuances of this data will become essential for brands looking to navigate away
from previously defined travel behaviours. These insights might be used to pivot towards audience-
based buying across any of the 10,000 frames in roadside or transport environments, using real-time
mobile data sources to identify when a station is deemed to be at its ‘rush hour’ or when there is
heavy congestion on arterial routes.
Making it local
In the short to medium term, schools and offices will not be at capacity. Most pupils will not be
returning until September at the earliest and workplaces are being reconfigured to accommodate
minimal numbers of staff at any one time.
This could lead to a higher frequency of shorter, local journeys as people stay closer to home. The
brands that will win in this space are those that can tailor national communications to make them
local.
With an extensive network of screens in towns and cities across the UK DOOH provides an ideal
opportunity for brands to capitalise on localised travelling behaviours. Dynamic DOOH allows brands
to tailor national ads down to a street level making campaigns even more effective.

6. Our ground-breaking study into the power of relevancy in OOH, ‘The Moments of Truth‘,
demonstrated that when context – such as location – was added to DOOH messaging there was a rise
in effectiveness across all metrics from brain response (+18%) to Spontaneous Ad recall (+17%) and
Sales Uplift (16%), giving an overall uplift of 17% in digital OOH Effectiveness.
New production techniques can also localise classic OOH. Print IQ allows brands to adopt a dynamic
approach to broadcast campaigns. Mondelez recently used Print IQ to call out towns on its Secret
Santa 6-sheets campaign, while the ‘One Co-op’ initiative was launched using 150 different community
based messages across 600 billboards. Ambient media formats including street stencils, taxi wraps
and point of sale will also provide an alternative canvas for brands looking to reach community, local
and regional audiences.
We might also see changes to how classic OOH campaigns are delivered. These have always worked
in two week posting cycles, but new travel behaviours might make this redundant and lead to an
increased adoption of the ‘Lighter for Longer’ approach where brands invest in classic over four to six
weeks instead. This mechanic consistently demonstrates higher ROI for brands across a range of
sectors.
The announcement on the first phase of unlocking society puts in place a timetable for how things
might play out over the months ahead. All this is of course liable to change as we encounter a situation
we have never faced before.
OOH will have an important role to play in this new world as it will continue to be an integral fabric in
the tapestry of urban environments. People are accustomed to viewing posters as they travel through
different environments and locations and as we move through our towns and cities, perhaps in new
ways and with more trepidation, seeing brands acting with an air of normality will help reassure
consumers as they navigate a new world.