• I take this opportunity to Thank our
Hospitality trainer Mr. Mohan Nair for the
great support he has given through his
training sessions. He helped us a lot in doing
this presentation as well as the theme
• This assignment is about the history &
facilities of one domestic hotel and one
The hotels which i am selected...
THE LEELA GROUP OF HOTEL KOVALAM
THE BURJ AL- ARAB HOTEL
THE LEELA GROUP OF HOTEL
• Hotel Leela Venture Ltd is an Indian hotel
company, currently with four deluxe hotels,
located in Mumbai, Bangalore, Kovalam and Goa.
• The company was founded by Captain C.P.
• While visiting various countries, he realized the
need for a luxury hotel chain in India that could
measure up to international standards
• The Leela Kovalam is Kerala’s largest hotel built
on a rock face cradled between two wide
sweeping beaches with a stunning view of the
famous Kovalam coastline…
The Leela Kovalam is Kerala’s largest resort, built on a rock
face cradled between two wide sweeping beaches with a
stunning view of the famous Kovalam coastline
Achieving these levels of excellence has been the result of a
three pronged business strategy, best described in the words
of Capt. Nair.
Fundamental to our business is the all pervasive Indian
tradition of hospitality. Secondly, we honour the cultural
heritage of India. Lastly, we operate on the basis of world class
technology, backed up fully by the commitment of the staff
Capt. Krishnan Nair.
Chairman - The Leela Group of Hotels.
The Leela Kempinski Kovalam
The Leela Kempinski Kovalam Beach, Kerala was built to be
the ultimate luxury hotel for people seeking refuge from big-
This is the precise reason why its stunning location is in very
close proximity to Nature’s splendors.
But if you do want to get out and see how the time
honoured ways of Kerala living are still practised, Trivandrum,
the capital of Kerala is a short and scenic drive away.
The Leela Kovalam offers a range of services and
facilities for both your leisure and pleasure.
An exclusive beach
An exclusive beach
Car parking and valet services
Excursions and day picnics
Bath with walk-in showers
Tea/Coffee making facilities
Laundry and dry cleaning
Wake up call service
Doctor on call
Smoke detectors and sprinkler system
BURJ AL -ARAB
The Burj Al Arab is a 5-star rated luxury hotel
located in Dubai, United Arab Emirate.
At 321 m (1,053 ft), it is the fourth tallest hotel
in the world. The Burj Al Arab stands on an an
artificial island 280 m (920 ft) out from Jumeirah
beach, and is connected to the mainland by a
private curving bridge. It is an iconic structure
whose shape mimics the sail of a ship…….
The hotel is managed by the Jumeirah Group
HISTORY OF BURJ AL-ARAB
The beachfront area where the Burj Al Arab and Jumeirah Beach
Hotel are located was previously called Chicago Beach.
The hotel is located on an island of reclaimed land 280 meters
offshore of the beach of the former Chicago Beach Hotel
The old name persisted after the old Hotel was demolished in
1997. Dubai Chicago Beach Hotel remained as the Public Project
Name for the construction phase of the Burj Al Arab Hotel
until Sheikh Mohammed bin Rashid Al Maktoum announced the new
Construction of Burj Al Arab began in 1994. The hotel was built
by South African construction contractor Murray & Roberts.
The building opened in December 1999.
Burj Al Arab is the world's second tallest hotel (not including buildings
with mixed use).
ROOMS AND SUITES
Despite its size, the Burj Al Arab holds only 28 double-story floors
which accommodate 202 bedroom suites.
Suites feature design details that juxtapose east and west. White
columns show great influence. Bathrooms are accented by mosaic tile
Prices of rooms vary from approximately $1,000 to $27,000 per night.
There are different types of suit rooms and deluxe rooms.
Al Mahara ("Oyster"), which is accessed via a
simulated submarine voyage, features a large
seawater aquarium, holding roughly
990,000 litres (35,000cu ft) of water. The tank,
made of acrylic glass in order to withstand the
water pressure, is about 18 cm (7.1 in) thick
Al Muntaha (Arabic for "Highest" or "Ultimate"), is
located 200 m (660 ft) above the Persian Gulf,
offering a view of Dubai. It is supported by a
fullcantilever that extends 27 m (89 ft) from either
side of the mast, and is accessed to
a panoramic elevator…
Sky view Bar
(attached with resturant)
IN ROOM BREAK FAST
FREE –DATES IN ROOM
THE MOST SPECIALITY OF BURJ AL-ARAB IS THEY
HAVE A CONVERTIBLE HELIPAD& TENNIS COURT
ON THE TOP OF THE BUILDING!!!!!!
The guest cycle describes the activities that each
guest passes by from the moment he/she calls to
communicate a reservation inquiry till he/she
departs from the hotel. In fact, the guest cycle
encompasses 4 different stages, which are depicted
in the underneath diagram;
o Pre-Arrival Arrival Occupancy Departure
Vanessa Anderson’s secretary called up
the reservation counter and answer
the telephone with in three rings.
we greeted her properly
She booked a double room for
four days for her and boss Mrs.
Vanessa Anderson also she asked
about requirements for double
room. We gave the required
We successfully reserved a
double bedroom for Vanessa
Anderson and her secretary.
Also a copy of reservation has
sent to the guest through fax &
email by front office.
On the pre-arrival stage,
our hotel created every
guest’s reservation Records.
our Front office staffs
collected all the data of the
We Asked house keeping to
clean the rooms.
We prepared our rooms for
Sent the cab
Our hotel sent
a cab to
The Front Office
The bell boy handling the luggage
of Mrs. Vanessa Anderson and
escorts her to the Front Office
Desk for completing the check in
We provided welcome drink to Mrs.
Vanessa Anderson and her secretary
Why is housekeeping department considered
to be the backbone of a hotel…?
Housekeeping is an important and integral part of the guest experience
Other things such as security are important, but what guests really want is
to feel at home, to feel comfortable
The impact of the housekeeping function on the success of a hotel’s
operations cannot be underestimated, since large revenue for hotel
industry is generated mainly from the sale of rooms
Good housekeeping is the foundation of good infection prevention.
The general cleanliness and hygiene of a facility are vital to the health and
safety of guests, staff, and visitors.
Pleasant work environment contributes to staff members' satisfaction,
making them to be more productive.
A more pleasant environment improves guest satisfaction and can
increase guest’s use of services and frequent visits.
People go in the hotel to have a home away from home.
Its the housekeeping department that transforms a chaotic room into
a home that's why they are so important.
As one of the most integral departments within the hotel, the
Housekeeping Department is responsible for the immaculate care
and upkeep of all guest rooms and public spaces.
Housekeeping is the backbone of the Hotel Industry as it is
responsible for cleanliness, maintenance and aesthetic appeal of the
Housekeeping takes more manpower to accomplish countless
functions that it does for the other departments in the lodging
It is a major department which accounts for the revenue of the Hotel.
This department makes the guest feel "A home away from home".
In some hotels there more than one housekeeping executive, and their
work is divided according to the floor, and each executive will have a group
of room maids and cleaner assisted by the executive. 25 to 30 mins is
allotted to a room to be cleaned . And also the room maids and the
cleaners are suppose to clean around 10 rooms in a particular shift. Before
going directly to room, the floor executive or
housekeeping executives goes to the laundry
department and will collect all the clean fresh
linen needed for the arrangement of rooms .
Also they will collect the required things from
the store department .
House keeping clean room such as
Cleaning & Moping
using air freshener.
Replacing all used complimentary items.
Cleaning and moping
All the rooms must be cleaned using correct sanitizing agent
everyday, on demand. Even if the guest doesn't demand the
rooms must be cleaned without disturbing the guest and their
privacy . The important thing to noticed is that after cleaning
the room all belongings of the guest must replaced in the same
place as it was before.
The first step of cleaning must be dusting the
each and every corner of the room. While
dusting all the doors and windows must be
opened up for the fresh air to get in.
Remove all soiled or used bed linens.
Stretch a fitted sheet across the bed, being sure that the rounded edges with elastic fit
snugly on the four corners of the mattress.
Tuck any remaining part of the sheet under the mattress so that it will not come loose
when someone sits or lies on the bed.
Spread a top sheet over the mattress. Keep both sides an even distance from the floor.
Tuck the bottom part of the sheet into the bed frame so that it does not hang over.
Place the full blanket on top of the sheet. Spread it evenly across the bed, being sure
again that both sides are an even distance away from the ground. Tuck the bottom part
of the blanket into the bottom area of the bed frame, being sure it is not hanging over.
Remove any wrinkles from the bed by gently stroking the wrinkles with the palm of
Spread the comforter out evenly over the bed. Tuck the bottom area into the bed frame,
being sure that it is not hanging over.
Make sure that both sides of the comforter are an even distance from the ground. Place
two pillows barely above the fold on the comforter.
The majority of the pillows should be resting on the fitted sheet .
The washroom must also
be cleaned while cleaning
the room. The best
sanitizing agent must
select to clean the
washroom. Also have to
complimentary toilet kit.
• Most the hotel have a male executive in the
housekeeping desk. Housekeeping desk helps
the front office staff by passing the information
regarding the room status
Laundry department of the hotel helps to
clean the solid cloths . All the linen which are
used in the hotel are cleaned here in this
department. Even they clean the cloths of the
customer in demand. Also the staff give their
uniform for washing. In big hotels the
uniform of the staff will be washed 100 times
per set, after that those uniforms are
Two departments of laundry
• Its divided among the executives as per their
requirement. The store department which is in the
housekeeping department is directly under the store
department of the hotel.