This demo will provide examples that leverage Oracle WebCenter Suite, Oracle Business Intelligence Enterprise Edition, and Oracle Health Information Exchange along with collaborative and mobile technologies to provide a unique view into an “e-Patient” experience. We will discuss patient use of the internet, social media and hand held devices to enhance their health and their demands for electronic medical record access, doctor competency scores, hospital infection rates, and more. In this session we will explore how to: Provide instant access to patient and clinical information with Healthcare Portals Enable instantaneous access to patient and clinical information using Mobile Health applications Transmit medical images, video and audio for Telehealth diagnosis and treatment plans Allow patients to exchange pertinent information and discuss health conditions with healthcare providers using Social Media

1. Transforming Healthcare through Patient
Engagement Using Oracle Solutions
April 2013

2. 2
Perficient is a leading information technology consulting firm serving clients
throughout North America.
We help clients implement business-driven technology solutions that integrate
business processes, improve worker productivity, increase customer loyalty and create
a more agile enterprise to better respond to new business opportunities.
About Perficient

3. 3
• Founded in 1997
• Public, NASDAQ: PRFT
• 2012 revenue of $327 million
• Major market locations throughout North America
• Atlanta, Austin, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas,
Denver, Detroit, Fairfax, Houston, Indianapolis, Minneapolis, New Orleans,
Northern California, Philadelphia, Southern California, St. Louis and Toronto
• Global delivery centers in China, Europe and India
• ~2,000 colleagues
• Dedicated solution practices
• ~85% repeat business rate
• Alliance partnerships with major technology vendors
• Multiple vendor/industry technology and growth awards
Perficient Profile

4. 4
Business Solutions
• Business Intelligence
• Business Process Management
• Customer Experience and CRM
• Enterprise Performance Management
• Enterprise Resource Planning
• Experience Design (XD)
• Management Consulting
Technology Solutions
• Business Integration/SOA
• Cloud Services
• Commerce
• Content Management
• Custom Application Development
• Education
• Information Management
• Mobile Platforms
• Platform Integration
• Portal & Social
Our Solutions Expertise

5. 5
Melody Smith Jones
Manager, Healthcare Collaborative Technologies
• 12+ years of experience integrating technology solutions into
marketing and loyalty strategies.
• Specialized knowledge in the implementation and management
of collaborative technologies, business intelligence and CRM.
Lesli Adams, MPA
Director, Oracle Healthcare Business Intelligence
• A clinical measurement advocate with 17 years of healthcare
analytics and business intelligence experience.
• Industry experience includes: for-profit, state, academic and
federal healthcare including ambulatory clinic management,
comparative effectiveness evaluation, evidence-based
medicine, population health and clinical data warehousing.
Our Speakers

6. Oracle Platinum Partner – Certified on the latest Oracle product
platforms and technologies, as well as implementation and migration
best practices.
• Oracle EPM Practice
• Oracle Business Intelligence Practice
• Oracle CXM Practice
• Oracle Middleware Practice
• Oracle EBS Practice
• Oracle Healthcare Practice
Oracle Certified Education Partner – Certified to deliver the official
Hyperion course curriculum to customers via onsite training classes.
Perficient owns and operates one of the national Oracle training
facilities listed on the Oracle website
Oracle Specialized Partner – Certified by Oracle to deliver and sell
the Oracle BI, EPM and CRM applications.
Oracle Authorized Reseller – Certified on Hyperion licensing and
pricing, authorized to resell Hyperion licenses and maintenance
contracts
Perficient and Oracle

7. Connected Health
• Provide instant access to patient and clinical information with
Healthcare Portals
• Enable instantaneous access to patient and clinical
information using Mobile Health applications
• Transmit medical images, video and audio for Telehealth
diagnosis and treatment plans
• Allow patients to exchange information and discuss health
conditions with healthcare providers using Social Media
Accountable Care = HIE + Analytics
• Health Information Exchange (HIE): Comply with evolving
governance and compliance regulations, combine and
exchange clinical and cost information through a
comprehensive delivery model.
• Enterprise Healthcare Analytics (EHA): Accelerate
compliance to ACO quality reporting requirements by using BI
and analytics tools to enhance clinical decision support,
performance benchmarking and persona based dashboards
that unlock the medical value of electronic information.
Oracle in Healthcare at Perficient

8. e-Patients are:
• equipped with iPhone, iPad, Internet, WiFi, laptop, etc.
• enabled with instant access to information 24x7x365
• empowered to be actively involved in their care
• engaged to effect change
Introduction to the e-Patient

9. • Rapidly shifting role of the patient within the
traditional patient care delivery model
• There is increased patient demand for:
• Easier access by patients to healthcare
professionals
• Easier access to online information by the
patient
• Online access by patients to “alternative”
care modalities
• Online “chat” communication with healthcare
professionals
• Containment of costs and improvement in
quality of patient care experience
• Bridging the “information gap” between the
healthcare provider and patient
Brave New World of Patient Care

10. • 40% of consumers, said social media did affect their choice of a provider or
organization
• 45% said it would affect their decision to get a second opinion
• 34% said it would influence their decision about taking a certain medication
• 32% said it would affect their choice of a health insurance plan
• 55% of patients want to communicate with their doctors via e-mail to exchange health
information and get answers to questions
• 68% are interested in remote monitoring devices that allow self-monitoring of their
condition and electronic reporting of results to their physician (seniors (78%) and
consumers with chronic conditions (75%)
Healthcare social media is becoming one of the most important topics in healthcare
today.
Source: “Patients choose hospitals based on social media”, Karen M. Cheung, April 2012; “The Patient of the Future”, Gienna Shaw, for
HealthLeaders Media, September 10, 2009
10
The e-Patient & Social Media

11. • Become a trusted advisor for patients
• Become a destination for people to get
reliable and understandable health
information
• Become authentic, uncontrived and
genuine in your outreach
• Become a health information hub
• Public Facing Website becomes
the hub for 1:m communication
• Patient Portal becomes the hub for
1:1 communication
How Can You Compete?

12. • One of the main drivers of Meaningful Use and Accountable Care is to
involve patients in their care
• We will demonstrate today:
• 24 hour a day engagement with direct appointing
• Display lab, vitals, and CCD results
• Informal “Social” communications between Patient and Dr.’s
• Exchange and viewing of electronic images
beween providers
• Executive Level Dashboards
• Other Potential uses:
• Risk Assessment Questionnaires
• Patient / Family History Questionnaire
• Pre-operative checklist completion
Patient Portals

13. 13
Software Demonstrated Today

14. Satisfy the needs of e-patients via:
• Patient Portals
• Involve patients in their care by providing patients with easier access to online
information
• Allow patients to exchange information and discuss health conditions with
healthcare providers using Social Media tools
• Manage care via online appointment scheduling and form entry
• Telehealth and Remote Patient Monitoring
• Enable instantaneous access to patient and clinical information using Mobile
Health applications
• Online “chat” communication with healthcare professionals and virtual visits
• Easily access and exchange electronic health records
• Quality Reporting
• Enhance clinical decision support and performance benchmarking
• Proactively identify trends and create action plans
14
Conclusion

15. Q&A

16. 16
June 23-27, 2013
http://kscope13.com/
May 17, 2013
http://www.hfmatxgc.org/calen
dars/view/188
www.perficient.com http://blogs.perficient.com/
oracle/author/ladams/
June 9-12, 2013
http://www.hiug.org/p/cm/ld
/fid=131
Connect with Perficient