Utilizing BPM within an acute healthcare setting is an exciting new frontier that offers many opportunities and unique challenges. This presentation will review the acute healthcare setting from a BPM perspective and then present two BPM projects that have resulted in successful automations at The Chester County Hospital. The first example reviews the automation of the bed cleaning process from a clinical care management perspective. The second example shows how BPM was utilized to monitor all patients for an infectious disease state which requires isolation to protect other patients and the hospital staff. These two projects resulted in the hospital winning the 2006 North America Global Excellence in Business Process Management (BPM) and Workflow Gold Award. This session will help the participant understand the healthcare environment and how BPM can successfully be utilized with clinical care processes.

5. Patient Isolation CHF Diabetes AMI Sepsis Community Acquired Pneumonia Bed Management Dietary Transportation Med Rec Stroke Surgical Procedures Patient Centered Workflow Management Process Test Prep

6. CCH Workflow Slide 1 of 4

7. CCH Workflow Slide 2 of 4

8. CCH Workflow Slide 3 of 4

9. CCH Workflow Slide 4 of 4

11. Pre-BPM Process

13. BPM Bed Cleaning Process

14. Bed Cleaning Sub-Process Top level Slide 1 of 2

15. Bed Cleaning Sub-Process Top level Slide 2 of 2

21. MRSA Sub at time of Submission

23. Where Isolation Management is Going Slide 1 of 3

24. Where Isolation Management is Going Slide 2 of 3

25. Where Isolation Management is Going Slide 3 of 3