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Generali
Investor Day
London – May 27, 2015
© Generali London May 27, 2015 Inv estor Day
Agenda of the Day
10:30 Mario Greco Page 3
Group CEO
11:00 Isabelle Conner Page 23
Group CMO
11:30 Carsten Schildknecht Page 48
Group COO
12:00 Lunch
13:30 Alberto Minali Page 71
Group CFO
14:00 Mario Greco – Closing remarks
Group CEO
14:05 Q&A Session
15:30 END
2
Introductory remarks
Mario Greco, Group Chief Executive Officer
© Generali London May 27, 2015 Inv estor Day
Initial turnaround priorities delivered one year early
4
Organizational
and governance
issues addressed
Capitalposition
restored and
“strategic”
investments
eliminated
Operational
discipline
consistently
embedded
 Head office establishedand matrix organization introduced
 New Group Management Committee
 New regional structure based on 3 main countries (Italy,
Germany and France) and 4 regions (EMEA, CEE,Asia,
Americas)and Global Business Lines
 Minorities in Argentina, CEE and Germany bought-out
 About Euro 4 billion non-core assets disposed (e.g.BSI),
contributing ~20pp of Solvency I
 Solvency I increased and above 160% target
 Leverage reduced
 Central governance established in Procurement,Infrastructure
services and Facility management
 Operations in Italy successfullyrestructured
 >Euro 750 million gross costsavings achieved in 3 years
 On track to keep 2015 costbase flat vs. 2012 with further
Euro 250 million gross costsavings (totalling Euro 1 billion since
2012)
© Generali London May 27, 2015 Inv estor Day
Our financial performance has been revived
5
 Strong improvements in profitability, capitalization and dividends
 Key financial targets achieved one year ahead of plan
2011 2014
Operating RoE % 9.6 13.2
Solvency I % 117 164
Debt interest cover (x) 4.0 5.3
Dividend per share (€) 0.20 0.60
© Generali London May 27, 2015 Inv estor Day
Operating performance is strong, and in line or better than benchmarks
6
90%
92%
94%
96%
98%
100%
102%
2010 2011 2012 2013 2014
0
20
40
60
80
100
120
2010 2011 2012 2013 2014
Life operating margins
(Operating result in bps of average reserves)
P&C combined ratio
(%)
Generali Main peers Generali Main peers
© Generali London May 27, 2015 Inv estor Day
Our capital position is solid
7
 Internal Economic Capital Model Based on SII
principles
 Further progress to be made
 December 2014 ratio at 186%
 Initial SII application will be on a partial perimeter
© Generali London May 27, 2015 Inv estor Day
Since end of 2014 we started developing our new journey
8
 Team of ≈ 40 young talents coming from the whole group
 Senior management steering
 5 months of very exciting work
Strategy and 3 year business plan developed 100% internally:
© Generali London May 27, 2015 Inv estor Day
Our new strategy
9
Starting from a solid base…
 Bestinsights on customers
 A distinctive brand
 Strongerrelationship with distributors
 Further rationalization of costbaseto
invest in business transformation and
leading edge platforms
 Focus on cash generation
 50 million customers in Europe
 Recognizedleadership in the
European retail space
 Strong partnerships with our agent
distribution networks
 New stronger but still lean
governance and organization
 Focus on costand efficiency
… we wantto develop
 Solutions instead of products
 Simple and interchangeable access
modes focusedon improving client
satisfactionwhile maximising efficiency
 Strong technical capabilities
 Strong positionin direct business
 Further develop telematics solutions
 New partnerships to complementcurrent
capabilities (e.g. in data analytics to
enhance customerinsights and inform
decisionmaking)
 Leadership in telematics
 Partnership in Europe in the Health
(Discovery)and in the motor space
(Renault)
Retail
Leader
in Europe
Fast,
Lean,
Agile
Simple
and Smart
Leveragingon
technology
and
partnerships
© Generali London May 27, 2015 Inv estor Day
And we will deliver by end 2018
10
> Euro 7 billion
of cumulative Net Operating Cash (2015-2018)
> Euro 5 billion
of cumulative Dividends (2015-2018)
Total Gross Expense Reductions of
Euro 1.5 billion since 2012
(vs. Euro 1.2 billion in 2014)
(vs. Euro 0.9 billion in 2014)
(i.e. additional 500 million vs. old plan)
© Generali London May 27, 2015 Inv estor Day
The strategy builds on our strengths in retail…
A strong, European retail centred franchise, with powerful distribution
11
Life InsuranceReserves
(FY14, % of total)
11%
Group business
89%
Individual
business
P&C grosspremiums
(FY14, % of total)
9%
Corporate &
Commercial
91%
Retail & SME
 ~90% of our business is retail/SME
 Powerful distribution capabilities
© Generali London May 27, 2015 Inv estor Day
… and in Europe
12
…where today we already have strong
marketpositions,customerand
distributionpartnerships,and
operationalscale
Europeis the biggestinsurancemarket
in the world…
(% of worldwide premiums)
35
Europe
30
North America
28
Asia
7
Other
… and in Europe Generaliis positioned
as marketleader
Italy #1
Germany #2
France #4(1)
CEE #3
(1) Of traditional players
© Generali London May 27, 2015 Inv estor Day
Financial market and regulatory challenges are widely understood…
13
Ultra-low
interest
rates
Solvency II
G-SII Fiscal /
political risk
ZZR
Long-dated life
guarantees
Financial
market volatility
Weak economic
growth
Consumer
protection
© Generali London May 27, 2015 Inv estor Day
…but we also face a revolution in customer behaviour
14
 Decreasing loyalty
 Demand for transparency
 Expectationfor multi-access
 Dissatisfactionwith “one size fits all” offerings
 Challenges in selling traditional products
 Often mono-productor limited productoffering
 Poorsales & supporttools and services provided from
insurance companies to distributors
 Customers increasingly self-informed
 Ease of access to independentopinion, advice, and shared
experience
 Reduced barriers to entry / risk of new entrants
 Aging population
 Increasing dependencyratio
 Expanding middle class in emerging markets
 Increased mobility
Increasingly
demanding
customers
Distribution
models
need to adapt
Technology
driven
changes
Demographic
changes
© Generali London May 27, 2015 Inv estor Day
Time for a revolution
15
 We have the scale to succeed
 We have a large customer base
 We have more data than anyone could dream of
 We are fast, agile, connected
It will be a new game on:
 Customer service and loyalty
 Use of Data
 Use of Technology
 Euro 1.25 billion total
investment by 2018
• 6 deals with VC
founding technology
all over the world
 New Chief Data
Officer position
introduced
 Exclusive ongoing
negotiation in the
data management
space
© Generali London May 27, 2015 Inv estor Day
All actions to generate more cash are embedded in the strategy
...bringing Discipline, Simplicity and Focus to the task
16
Costs and operating platform efficiency
Improve customer experience to increase persistency
Embed value added and fee based services into our offers
Optimize life in-force cash generation
Build on success in selling distinct but strain-efficient life products
© Generali London May 27, 2015 Inv estor Day
Restructuringof Italy is a remarkable success
17
From… …to
 3 platforms with 280 applications
 3 segregated operating models
 1 platform with 48 applications
 1 common operatingmodel
 Scattered and duplicatedactivities
across geographies
 7 insuranceand 2 services companies
 4 centres ofExcellence
(Turin, Rome,Mogliano, Milan)
 3 insuranceand 1 service
companies
 10 brands  3 brands
 Redundantand fragmented product
offering among differentcompanies
(270 products)
 Simple and best-practice
based products(80 products,-70%)
Networks,
brandsand
products
Operations
Organiza-
tional
structure
© Generali London May 27, 2015 Inv estor Day
Business results in Italy
18
While deeply restructuring the business, Italy has consistently delivered outstanding results
over the last 3 years:
12.3 13.3
17.4
6.8 6.2
6.0
2012 2013 2014
Operating results
Euro bn
96
92
89
2012 2013 2014
CoR
%
1.4
1.6
2.1
2012 2013 2014
GWP
Euro bn
P&C
Life
© Generali London May 27, 2015 Inv estor Day
Generali Deutschlandwill also begin a similar, radical reshaping…
19
Ultra low
interest rates
Changing
customer
behaviour
Increased
regulation
Increased
competition
…but market trends drive need to adapt
#2
Market ranking
8.8%
Market share
 Resilient performance
 Diversified distributionpower
 AachenMunchener (AM) /DVAG mostpowerfulsales
network
 Cosmos undisputed leader in direct/digital
 Generali: Topmarket position in corporatepension business
€693m
2014 op. result
Our German business is relevant for our results
Action plan
for Germany
designed
after Italian
experience
© Generali London May 27, 2015 Inv estor Day
…to become a simpler, leaner, customer focused organization
20
 Multiple companies
requiring heavy layer of
coordination
 Organizationalintegrationof the German Holding
with Generali Versicherungenand Generali Leben
 Severe reduction of overheadfunctions
 3 shared productfactories
 Radical cost discipline
 Fragmented customerfacing
and back-office operations
 Complexand fragmented IT
 Customizationof client-facing operations and
consolidation of back-officeoperations
 Simplified and modern IT
 Generali Lebenfocused on
traditional life
 Underweight in P&C
 More capitallight products
 Active in-force management
 Profitable P&C growth
From… …to
Business
model&
governance
Business
mix
Leaner
operating
Platform
© Generali London May 27, 2015 Inv estor Day
Cultural change is fundamental
Radical shift in mindset and culture required to deliver the change
21
 Define new performance management and reward systems
aligned to strategic objectives
 Redefine our competency model
 Instill client oriented mindset throughout the organization
 Increase cross-functional interaction
 Invest in required skills (e.g. data analytics)
 Develop partnerships
Performance
culture
Customer
focus
Talent attraction
and retention
© Generali London May 27, 2015 Inv estor Day
Clear financial ambitions
22
Cash &
Dividends
(Cumulative 2015-2018)
 Net Operating Cash generation of Euro 7 billion in total by
2018
 Progressive, sustainable dividends, Euro 5 billion in total by
2018
Funding
transformation
 Maintain pace of gross cost savings at Euro 250 million,
cumulative each year to fund inflation and produce total
investment of Euro 1.25 billion in business transformation over
the period
 Nominal mature market cost base expected to remain flat overall
Transforming a 184-year old brand into a
21st century retail leader
Isabelle M. Conner – Chief Marketing Officer
© Generali London May 27, 2015 Inv estor Day
Becoming Retail leader means putting our Customers at the centre
Delighting our Customers to Deliv er Increased Persistency 24
What it takes
to become a
Retail Leader?
Know their customers
better than anyone else
Design seamless client
experiences
Deliver consistently
© Generali London May 27, 2015 Inv estor Day
The insurance industry is far from excellence in customer delight…
25Delighting our Customers to Deliv er Increased Persistency
4 5 8 12 155
9
14
20 1021
26
38
30
22
35
44
28 25
34
34
15 12 13
19
Research Purchase Modify Claim Renew
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
Net promoter score 4 -25 -48 -49 -28
% of respondents
Source: Morgan Stanley / BCG Global Consumer Survey 2014, Sigma, EIU
© Generali London May 27, 2015 Inv estor Day
Customers are frustrated…
Delighting our Customers to Deliv er Increased Persistency 26
Sources: Brand Positioning research 2015, Brand Tracking 2014
1. “Languageis full of jargon”
2. “I don’t know exactly what’s covered”
3. “Too complex and difficult to understand”
4. “Slow and inflexible”
5. “Cold and distant”
6. “Don’ttake into account my individual needs”
The top painpoints are the same all across Europe
© Generali London May 27, 2015 Inv estor Day
It’s no surprise customers are leaving – Industry churn rates are high
Delighting our Customers to Deliv er Increased Persistency 27
~20%Churn rate in
European Insurance market
© Generali London May 27, 2015 Inv estor Day
A virtuous cycle to deliver improved retention, driving value and growth
Delighting our Customers to Deliv er Increased Persistency 28
From a “vicious cycle”… …to a “virtuous cycle”
High Churn
 Focus on products
 Scarce customer
interaction
 Complex to deal with
High persistency
 Focus on customer
needs
 Simpler and smarter
interactions
 Easier to deal with
Customer retention
Cross sell
Profitability & cash
© Generali London May 27, 2015 Inv estor Day
Our starting point: our large, existing customer base
Delighting our Customers to Deliv er Increased Persistency 29
LISTEN and ACT!
72 Million Clients
© Generali London May 27, 2015 Inv estor Day
Net Promoter Score helps us categorise our clients into promoters, passives
and detractors
Delighting our Customers to Deliv er Increased Persistency 30

0 1 2 3 4 5 6 7 8 109
Detractors Promoters
Detractors
tell us where
we failed or
did not deliver
on promises
Promoters
confirm where
we excel and
motivate our
staff to reach
new heights
How likely would you be to recommend Generali to
your friends, colleagues and family members?
1
…and why?2
© Generali London May 27, 2015 Inv estor Day
For us, NPS is not just a metric, it’s an approach
Delighting our Customers to Deliv er Increased Persistency 31
Local CEO
is the driver
Cross-functional
team
People Strategic
link
“What’s important
to my boss is
important to me”
Dedicated Cross-
functional team
“Customer
feedbackdoesn’t
come in silos”
 Integrate with
business
strategy
 Drives retention
and growth
‘Closing the
Loop’
 Individual:
Resourcesto
call back
detractors
 Structural:
Implement
systemic
improvements
Drive cultural
transformation
(behaviours and
attitudes)
Key differentiators of NPS at Generali
NPS is a mind-set shift
© Generali London May 27, 2015 Inv estor Day
Generali's Transactional NPS (T-NPS) in action
Delighting our Customers to Deliv er Increased Persistency 32
(Follow-Up)
Structural
Closed Loop
Customerhas an
experiencewith
Generali
Customershave
better experiences
with Generali
Cross-
functional
Teams
Touchpoint
Owners
Management
AlertOwner
Triggers a
Survey Invite
Medallia
E-Mail Alert
Customercompletes
the survey
Operational
Closed Loop
(1 on 1 calls)
Customer
Results
ContinuousBusiness
Improvement
© Generali London May 27, 2015 Inv estor Day
We have decisively rolled out the program since December 2014
Delighting our Customers to Deliv er Increased Persistency 33
11.5million customers in scope
France
Purchase Motor Claims
Purchase Claims
Agent
Life Maturities
Non Payment
20Touch points are live
Servicing
RenewalClaims
Switzerland
Spain Life MaturitiesPurchase
Poland /
Proama
RenewalClaims General ServicingPurchase
Agency SupportAgent
Agent
Home ClaimsCall to support
Agent
180,016
surveyssent…
Non Payment
Customer touch
point launched
Agent touch
point launched
Launch
imminent
With very high response rates vs.industrynorms
 France 26% (48% for intermediaries)
 Switzerland 29%
 Spain, Poland 17%
By end of 2015, 70% of our customers will be in scope
Dec 2014 Feb 2015
Feb 2015 Mar 2015
France
PolandSpain
Switzerland
© Generali London May 27, 2015 Inv estor Day
We’ve embarked on a massive transformation, let’s hear from our senior
country leaders
Delighting our Customers to Deliver Increased Persistency 34
© Generali London May 27, 2015 Inv estor Day
Examples of actions taken so far
Delighting our Customers to Deliver Increased Persistency 35
Problems with external repair services
Action
1 Coaching external repair professionals
on customer service
Claims & Renewal
Lack of info around premium increases
Lack of contact with company
2
3 Customer strategy is developed to
ensure regular contact
Improve customer information at
renewal
Lack of information on claim status
Deductible and Generali rates
Reluctance to go to approved garages
SMS alerts to inform customers on
claim status
1
2
Inform customers about deductible
immediately at claims’ opening
Motor Claims
3 Better inform customers about approved
garages & improve garage image
Claims and Generali Servicing
Lack of empathy at claims announcement
Employee coaching intensified using
customer feedback
Lack of information on the status of their
request
1
Automatic confirmation email to
customers after a case is closed2
© Generali London May 27, 2015 Inv estor Day
Stay longer (higher retention)
Buy more
Less likely to shop around
Are less price sensitive
Refer Generali to others
Delighting our Customers to Deliv er Increased Persistency 36
Increased retention = Higher profits, and more cash
London May 27, 2015 Inv estor Day
Delighted Customers bring substantial value
© Generali London May 27, 2015 Inv estor Day
Customers are clear about what they expect
Delighting our Customers to Deliv er Increased Persistency 37
What do
our
customers
demand?
© Generali London May 27, 2015 Inv estor Day
Leading retail brands deliver consistently superior client experiences
Delighting our Customers to Deliv er Increased Persistency 38
Presentation Title
Today brands are ‘owned’
and shaped by customers
© Generali London May 27, 2015 Inv estor Day
New, distinctive Brand Positioning to attract customers and differentiate
Delighting our Customers to Deliv er Increased Persistency 39
Competitive LandscapeCustomer Needs
RELEVANT DISTINCTIVE
Desired
by clients
Delivered
by employees
Differentiated
on the market
Company DNA
AUTHENTIC
Simpler, Smarter
© Generali London May 27, 2015 Inv estor Day
Delighting our Customers to Deliver Increased Persistency 40
‘Simpler, Smarter’
Our new
normal
© Generali London May 27, 2015 Inv estor Day
Register my
needs
Research insurance
online
Find an agent on web or
social/
Visit the website
Recommendation from
family/friends
Client
Simpler,
Smarter
Experience
Let’s look at a Simpler, Smarter life insurance experience starting with the
‘Consideration’ phase
Delighting our Customers to Deliv er Increased Persistency 41
© Generali London May 27, 2015 Inv estor Day
- Single customer view
- Instant pricing
- Needs assessment
tools
… followed by the ‘Purchase’ touchpoint
Delighting our Customers to Deliv er Increased Persistency 42
Client
Simpler,
Smarter
Experience
Purchase
Simpler language
Products tailored
to my needs
1 e-signature
Flexible payment
methods
Pre-arranged
medical check
Welcome call
CONTACT
PREFERENCE
© Generali London May 27, 2015 Inv estor Day
New contractingOnline reports
Agent visit & Maturity notice:
Personalized next steps
New offers/options
for investments
Annual performance
report
Pay out
- Needs re-
assessment
tools
Annualperformance
report
Distributors
Client
Simpler,
Smarter
Experience
Protection advice
and rewards
Use
We must deliver a “Simpler, Smarter” Customer and Distributor Experience
at each touchpoint, product and channel
26 May 2015
43
© Generali London May 27, 2015 Inv estor Day
Design a Simpler, Smarter Generali Mobile Experience
Delighting our Customers to Deliv er Increased Persistency 44
© Generali London May 27, 2015 Inv estor Day
For clients
Delighting our Customers to Deliv er Increased Persistency 45
Design Generali
Mobile Framework
Claims Tracking
Easy Payment
My Policies
Connectivity
e.g. Telematics, Vitality
1
© Generali London May 27, 2015 Inv estor Day
Web and mobile
Social media
Lead Generation tools
Clients ov erview
46
And distributors
Delighting our Customers to Deliv er Increased Persistency
2
© Generali London May 27, 2015 Inv estor Day
Conclusion – Transforming a 184-year old brand into a 21st century retail
leader
Delighting our Customers to Deliv er Increased Persistency 47
Becoming a Retail Leader
 using data & insights to deliver on customer preferences
 listen and act upon customer feedback
 consistently deliver a seamless experience
Empower our distributors with digital tools for greater commercial
reach
Through discipline & focus, we’ll scale the best of our local expertise
& capabilities globally and design the Generali Mobile Experience
Generali’s differentiated Simpler, Smarter experience
Higher retention and accelerate customer & revenue growth
Generali Operating Platform Strategy
Carsten Schildknecht – Group Chief Operating Officer
© Generali London May 27, 2015 Inv estor Day
Agenda
49
Journey and achievements to date
Objectives and program going forward
Financial benefits and investments
Wrap-up
© Generali London May 27, 2015 Inv estor Day
“Client& distribution
excellence”
Strong progress along all strategic imperatives
Journey and achievements to date 50
“Commercial
excellence”
“Operational
excellence”
Discipline,
focus
& simplicity
"Securing execution
& building
capabilities"
 Euro 1 bn gross
savings by 2016
 Best-in-class solutions
for clients and
distributors
 Data and analytics
 Strong governance
and functional
capabilities
Business insights
& decision making
Efficiency
& cost reduction
Value to clients and
distribution partners
© Generali London May 27, 2015 Inv estor Day
290 310
2014
Target
2014
Act.
550 570
2015
Target
2015
FC
2016
Target
2016
FC
720
640
Cost-to-achieve
(cumulated –
cash view)
(Euro m)
Costcontainment
and resource
re-balancing
(Euro m)
Gross
costsavings
(Euro m)
Fully on track to meet Euro 1 bn savings target
Journey and achievements to date 51
BSI
520 500
2014
Target
2014
Act.
750 780
2015
Target
2015
FC
2016
Target
2016
FC
1 bn 1 bn
6.4 bn 6.3 bn 6.3 bn
2014
Act.
2015
FC
2016
Target
© Generali London May 27, 2015 Inv estor Day
Strong contribution from all functions and programs as originally planned
Journey and achievements to date 52
Remaining until 2016Already achieved until 2014
140
220
1 bn
120
0.5 bn 0.5 bn
80
140
5801300
IT Infrastructure
Procurement/
Indirects
Support&
Corporate services
Core
Operations
InformationSystems
Premises & Facilities
TOTAL
1
2
3
4
5
6
1 Including procurement-related savings which also belongs to the other programs
95
70
60
60
40
175
© Generali London May 27, 2015 Inv estor Day
Agenda
Journey and achievements to date
Objectives and program going forward
Financial benefits and investments
Wrap-up
53
© Generali London May 27, 2015 Inv estor Day
Build “smarter & simpler”
operating platform for
distribution and clients
Enhance business insights
and decision making
Further increase efficiency
and additional Euro 0.5 bn
cost savings until 2018
Strong cost focus to be complemented with client & distribution
as well as commercial excellence
Objectives and program going forward 54
“Client& distribution
excellence”
“Commercial
excellence”
“Operational
excellence”
© Generali London May 27, 2015 Inv estor Day
Transformation scope expanded
Objectives and program going forward 55
IT Infrastructure
Procurement
Support&
Corporate services
Core
Operations
InformationSystems
Premises & Facilities
Manufacturing
& Investments Operations
Expand scope of
existing programs:
▪ Countries
▪ Functions
▪ Categories
Newly launched and
realigned programs
A OutsideOPEX perimeter
1
2
3
4
5
6
Details to follow
© Generali London May 27, 2015 Inv estor Day
Group Unit Linked fund platform: example of initiative
supporting product & service strategy
Objectives and program going forward
Business Unit
1
Business
Unit n
Generali funds
Subdelegated
mandates
3rd party funds
GIE 3rd party asset managers
Business Unit
2
.....
Benefits
 Capturing higher share of overall
revenue pool
 Support UL volume growth per
Group’s life strategy
 Improved offering and interactions
for clients and distributors
Unit-Linked Fund platform
Manufacturing
& Investments
Operations
A
© Generali London May 27, 2015 Inv estor Day
Core
Insurance
Operations
Industrialization & digitalization in core operations
Objectives and program going forward
Industrialization
Product& service
simplification
Processimprovement&
automation
Structural optimization
Right-sourcing
Digitalization
Accessibility
Mobility
Connectivity
Predictive analytics
Benefits
 “Smarter
& simpler”
customer
journey
 Further cost
savings
1
© Generali London May 27, 2015 Inv estor Day
Simplifying and streamlining payments
by creating a global e-payment platform
Objectives and program going forward
Benefits
 Enhance convenience for clients
and distributors
 Automate and accelerate payment
processing
 Reduce costs, transaction fees
and working capital
Support &
Corporate
Services
State of the art payment solutions
for clients and agents
Simplificationof processing
with banks
2
© Generali London May 27, 2015 Inv estor Day
Information
Systems
Transformation of IT Systems required
to accelerate digitalization and industrialization
Objectives and program going forward
3
From…
…to
35%
Change vs. Run
Change:
Front- vs. Back-end
Change:
Single- vs X-country
50%
25%
40%
<5%
20%
Change
Change
Front-end
Front-end
X-country
X-country
© Generali London May 27, 2015 Inv estor Day
IT Systems program tailored to the specific challenges
of the architecture landscape
Objectives and program going forward
Benefits
 Enhanced functionality and experience for clients, distributors and staff
 Improved time to market & reduced running costs
Information
Systems
FRONT-END
(e.g. digital access, distributor portals and
analytics)
CORE
(e.g. claims handling)
BACK-END
(e.g. accounting)
DIVISIONAL (e.g. investments)
Accelerated deliveryof digital
transformation
Renovationand in-country
consolidation
Rationalizationand
x-country
harmonization
State of the art vendorsolutions
Processesand capabilities improvement
Distribution Marketing Portfolio Claims
Corporate
functions
3
© Generali London May 27, 2015 Inv estor Day
Agenda
Journey and achievements to date
Objectives and program going forward
Financial benefits and investments
Wrap-up
62
© Generali London May 27, 2015 Inv estor Day
Procurement/
Indirects
3001
40
60
60
60
150
530 m
Core Insurance
Operations
Support & Corporate
Services
Information Systems
IT Infrastructure
Premises & Facilities
TOTAL
All programs deliver tangible savings
Financial benefits and investments 63
300
80
140
120
140
220
1 bn
5801 160
Original 2012-16 Expansion 2017-18
Total
1.5 bn
(Gross savings, Euro m)
CTA-savings-ratio: 0.7
Required CTAs 640 370
1
2
3
4
5
6
To be delivered 2016-18
Forecasted until 2015
220 m780 m
1 Including procurement-related savings which also belongs to the other programs
© Generali London May 27, 2015 Inv estor Day
Savings to fund inflation & business transformation
Financial benefits and investments 64
2018 Target
6,300
Investments in
business
transformation
and growth
450
Inflation
300
OPEX
gross savings
750
2015 FC
6,300
Expense development (2015-18)
(Euro m)
© Generali London May 27, 2015 Inv estor Day
Over the next three years an incremental Euro 1.25 bn to be
re-invested to accelerate Generali’s business transformation
Financial benefits and investments 65
Incremental cumulative funding
(2015-18)
 Innovateproductoffering
(e.g. telematics)
 Expandspecific market segments
and product lines
(e.g. P&C growth)
 Redesign of client-facing touch-
points (e.g. NPS)
 Enhance distributors and sales
support
Expected investments
(examples)
 Gross savingsafter
inflation
Euro 900 m
 Reallocation of
discretionary spend
& IT change
Euro 350 m
TOTAL Euro 1.25 bn
Savings generation & resource reallocation needed to deliver deep and
sustainable business transformation
=
+
© Generali London May 27, 2015 Inv estor Day
Agenda
Journey and achievements to date
Objectives and program going forward
Financial benefits and investments
Wrap-up
66
© Generali London May 27, 2015 Inv estor Day
 Fully on track to deliver vs the November 2013 ID targets:
 Euro 0.5 bn savings already delivered by YE 2014
 Euro 1 bn savings target confirmed for 2016
 Execution of operating platform strategyand transformation programs
 Strategy and program focus shifting towards client & distribution as well as commercial
excellence whilst launching next wave of operational excellence programs
 Additional savings 2017-18 of Euro 0.5 bn:
 Total savings 2012-18of Euro 1.5 bn
 TotalCTA-savings-ratio of 0.7
 Over the next three years an incremental Euro 1.25 bn to be re-invested to accelerate
Generali’s business transformation
 Fully funded through OPEX expensesavings and rigourous budgetredirection
 Thus, allowing to mantain expenses flat
Key take aways
Wrap-up 67
Thank you
© Generali London May 27, 2015 Inv estor Day
Gross savings and CTA split by year
Financial benefits and investments 69
780
780
1,000 1,000 1,000
220
2012-15 FC 2016 FC 2017 Plan 2018 Plan
0.6
Gross SavingsOriginal
programs
CTA – cumulated
(cash) 640570
280250
250
30
30
280
530
0.7
Gross SavingsExpansion
until 2018
CTA – cumulated
(cash)
150
-
300 370
780
780
1,530
1,280
250
1,280
1,030
250
1,030
250 0.7
Gross SavingsTOTAL
OPEX
CTA – cumulated
(cash) 790570 940 1010
640 640
Already cumulatedIncremental
© Generali London May 27, 2015 Inv estor Day
Incremental funding for business transformationby source and year
Financial benefits and investments 70
(Euro m)
50
100
200
150
300
450
2016 20182017
Incrementalfunding
200 400 650
Existing
Re-direction of
discretionary/ IT change
Gross savings after inflation
200 600 1,250
Per year
Cumulative
Focus on Cash & Capital
Alberto Minali, Group Chief Financial Officer
© Generali London May 27, 2015 Inv estor Day
Agenda
72
External environment
Solvency II & Capitalisation
Cash generation & dividends
Operating RoE
Concluding remarks
© Generali London May 27, 2015 Inv estor Day
The external environment remains challenging
External env ironment 73
We will overcome these challenges to generate further growth in profits,
cash and dividends
0
1
2
3
4
5
6
7
May 12 May 13 May 14 May 15
Italy France Germany
Governmentbond yields
(10 Year, %)
 Compression of interest rates and
spreads
 Weak economic growth in Europe
(though still substantial wealth)
 Regulatory challenges
 Consumers
 Taxes
 Competitive pressures in P&C
© Generali London May 27, 2015 Inv estor Day
Low yields are pressuring investment returns…
External env ironment 74
Life fixed income yields
(%)
P&C fixed income yields
(%)
 Current yields falling, also driven by higher market values (in absolute terms, income is
more stable)
 Reinvestment rate has continued to fall, reflecting market conditions, and will earn into
current investment returns over time
 Our hypothesis remains for a low rate environment to continue
 Our strategy is built to further improve performance regardless
4.2 3.9 3.6
3.2
3.7 3.6
3.1
2.5
2012 2013 2014 Q1 2015
3.7 3.5 3.4
3.0
2.9 3.2
2.5
2.1
2012 2013 2014 Q1 2015
Gross current yield Reinvestment rate
© Generali London May 27, 2015 Inv estor Day
… but they have generated a substantial stock of unrealised gains
External env ironment 75
33.3 1.0 1.6
Bonds Equities Other (incl
funds)
5.4
6.8
Real estate Loans and Held to
Maturity
On balancesheetURGs: Euro 35.9 bn
(FY14, Euro bn, gross)
Off balancesheetURGs: Euro 12.3 bn
(FY14, Euro bn, gross)
Total gross
URGs:
€48.2bn
 The Group has over Euro 48 bn of gross unrealised gains at FY14, mainly on bonds
 In FY14,total gross realised gains, losses and impairments taken amounted to Euro 1.9 bn,
(4% of the stock)
 Shareholders’share of unrealised gains after policyholder,tax and minorities is Euro 11.1 bn
 Careful realisation of gains in an ALM context to continue, especiallywhere valuations are high
 A comfortable cushion, but fundamentally,our businessstrategy is to continue shifting business
mix away from productswhereour profitability dependsdirectly onfinancialmarkets
© Generali London May 27, 2015 Inv estor Day
Agenda
76
External environment
Solvency II & Capitalisation
Cash generation & dividends
Operating RoE
Concluding remarks
© Generali London May 27, 2015 Inv estor Day
Internal Capital Model - Update
Solv ency II & Capitalisation 77
Current
status
Next
updates
 New Internal Model fully running and producing results as at FY14
 Available capital: Based on eligible own funds compliant with the
latest Solvency II regulations
 Risk capital: Moved to a Full Loss Distribution Model to calculate
the Capital Requirement, with a complete review of the model
(e.g. calibration, correlation)
 The “Old” model as previously published, is discontinued
 We will provide an update of the new Group economic capital
ratio during 2015
 We will provide more details of the model and year end position,
with the FY15 results disclosure in March 2016
© Generali London May 27, 2015 Inv estor Day
Our new Internal Model is running, and shows us to be well capitalised
Solv ency II & Capitalisation 78
Main areas of difference
Impact
on Ratio
Full allowance for EEA
SovereignCredit and Spread
Widening risk

Stochastic volatility adjuster 
Operational Risk: from Standard
Formula to an Internal Model 
Use of IORPs equivalence
regime for French pension
portfolio
 166%
202%
176%
196%
186%
Interest rate -50bp
Interest rate +50bp
Equity market -20%
Equity market +20%
Ratio as at 31.12.2014
Pro-forma internal model economic capital ratio 186% on new model
as at 31 December 2014 (vs. 157% under old model)
Key market sensitivities
© Generali London May 27, 2015 Inv estor Day
Solvency II progress
Solv ency II & Capitalisation 79
Solvency II ratio expected to converge to Internal Model view over time
 Initially, we will have partial internal model approval:
 Some country units will not be in the perimeter of the approved Internal Model, and
instead use Standard Formula.
 Regulatory approval for Operational Risk under Internal Model will come later
 Pre-application / application progressing according to planned timeline
 We will work with regulators to expand the scope of the Internal Model approval
as soon as possible, expected to be mostly complete over the next 2 years
© Generali London May 27, 2015 Inv estor Day
 Reduction of Senior debt stock
by Euro 1.5 bn:
 Euro 1 bn of net reduction
 Euro 500 m switched into
subordinated debt, improving
debt structure
 Around 40% of bonds callable in
2016/2017 already refinanced
through the LM transaction
launched in November 2014
 10% interest expenses reduction
from YE 2013 due to debt
repayment and refinancing at
lower rates
41.6
42.4 42.4
38.4
37.9
40.4 39.6
37.81
38.51
2007 2008 2009 2010 2011 2012 2013 2014 Q1
2015
Debt leverage
Solv ency II & Capitalisation 80
Financial Leverage = Financial Debt / (Financial Debt + Adjusted Shareholders’Equity)
Adjusted Shareholders’Equity = Shareholders’Equity gross of minorities excluding gains and losses included in Other Comprehensive Income (OCI).
1 Pro-forma excluding double-counting effect of pre-financing €500mSenior maturity due in May 2015
Average:
40%
Inter.
Cover.
Ratio
8.7x 3.3x 4.1x 5.1x 4.0x 3.6x 4.2x 5.3x
29
32
46
45
44
47
25
24
7
Senior Hybrid (Tier 1) Subordinated (Tier 2)
Exp 2015
FY 2011
FY 2014
DebtStructureevolution
% composition of total debt structure
Achievements:
 Debtreduced by Euro 1 bn
 Debtstructure rebalanced
 ICR and Leverage ratio
improved
1.0%pt pre-
financing of
2015
maturities
Financialleverageevolution
Leverage ratio, %
39.5
38.8
© Generali London May 27, 2015 Inv estor Day
Agenda
81
External environment
Solvency II & Capitalisation
Cash generation & dividends
Operating RoE
Concluding remarks
© Generali London May 27, 2015 Inv estor Day
Cash is the biggest constraint to dividend growth
Our strategic actions are therefore focused on increasing cash generation
Cash generation & div idends
2014 dividend payout(Euro 0.60 per share)is …
78%
Net Cash
5% pts
Internal Model Economic
Capital Ratio
45%
Adjusted Net Profit
 At the margin, changes in dividend
have no significant impact
 Capital becomes a constraint only at
the “hard limit” of solvency
 Key to ensure local subsidiaries are
sufficiently capitalised (to be able to
freely pay dividends)
 2014 dividend well covered by
earnings
 2014 dividend absorbed 78% of net
cash
 There might be other calls on this
cash, e.g. investments, the need to
capitalise subsidiaries, minor
acquisitions, etc.
 Cash is the binding constraint
82
€2.1bn186 % €1.2bn
© Generali London May 27, 2015 Inv estor Day
Group Cash Flow
Reminder of 2014 generation by country
Cash generation & div idends 83
(Euro bn) Gross expected
free surplus
Remitted
cash
Holding & int.
expenses
Net operating
cash
 Euro 1.2 bn of cash
in 2014
 Remain on track to reach ambition of
Euro 1.5 bn cash in 2015
 Stability expected from Italy
 France expected to recommence
dividend payments
 Scope to increase CEE remittance
post minority buyout
+
+
+
+
+
0.8 1.2- =
0.40.7EMEA & Other
0.30.3Reinsurance
0.10.3CEE
0.00.2France
0.30.5Germany
0.90.8Italy
+
+
+
+
+
2.02.8Total
= =
73%
© Generali London May 27, 2015 Inv estor Day
Fundamental to increasing cash, is increasing distributable profits at
business unit level
Cash generation & div idends 84
Life inforce surplus generation 2.9
Life new business cash strain (0.9)
Life new business capital strain (0.6)
Total Life gross expected free
surplus
1.4
P&C expected free surplus 1.2
Financial & other expected free
surplus
0.2
Total gross expected free
surplus
2.8
FY14
(Euro bn)
New business strain Euro 1.5 bn
50/50 split of Life vs. Other sources of free
surplus generation
We can improve cash generation by:
 Optimizing life New Business to increase value,
while reducing strain
 Life in-force management
 Customerfocus to improve retention
 Enhancing P&C profitability
 Managing costs
Focus on increasing operating result while maximizing cash generation
Gross expected free
surplus by source
© Generali London May 27, 2015 Inv estor Day
New business: Clear economic benefits of shifting mix
Protection & unit linked: Higher profitability and shorter payback than traditional savings
Cash generation & div idends
Italy
France
Germany
CEE
EMEA
France
Italy
CEE
EMEA
Italy
CEE
France
Germany
EMEA
0
2
4
6
8
10
12
14
0% 5% 10% 15% 20% 25% 30% 35% 40%
PaybackPeriod(FY14,years)
Profitability (FY14, IRR, %)
Savings
Protection
Unit Linked
85
Least attractive
Most attractive
Size of bubble = FY14
strain (Euro 100 m)
© Generali London May 27, 2015 Inv estor Day
Business mix is already moving significantly
While guarantees on new traditional savings business continue to be reduced
Cash generation & div idends 86
1.62
1.38
1.23
1.00
0.86
2011 2012 2013 2014 1Q 15
Guaranteednew business
(APE weighted av. guarantee, %)
 Net inflows already biased towards
unit linked and protection
 Net inflows of traditional savings
business mainly relate to Italy, as part
of hybrid offer
 Fee based, and connected to
production of unit linked
 Negligible net flows of traditional
business elsewhere
 Guarantees on new traditional
business have been progressively
reduced
 86bp on average in 1Q15
(71bp in Euro area)
Life Insurancenetinflows
(FY14, %)
21%
Traditional
Savings
25%
Protection
53%
Unit Linked
FY14 Total
€12.7bn
© Generali London May 27, 2015 Inv estor Day
A case in point – Managing new business in Italy
Cash generation & div idends 87
Steps taken in Italy:
 Launch of hybrid products (e.g.Valore
Futuro, Stile Libero,YellowLife)
 Ongoing reduction in guarantees for
traditional portion (0.51% at Q1 2015)
 Selectivity of flows into segregated funds
 Optimisation of fees
 Amended commissionstructures
Almost double the new business
profit, for less strain invested
-755
336
-718
641
New business Strain New business value
2013 2014
Italian life new business profitability and strain
(€m)
© Generali London May 27, 2015 Inv estor Day
Life in-force free surplus generation: key levers
Examples of available strategic actions to optimise in-force business
Cash generation & div idends 88
~ €27bn
Customers Surrenders &
maturities
(FY14, B€)
 Surrender managementthrough segmentation and data
analytics
 Refine maturity management (e.g. offerUL & Protection
solutions rather than automatic rollover to traditional)
 Customersatisfaction(e.g. NPS) to improve retention
Costs
In force
management
 Ongoing cost savings initiatives
 Management and rationalisation of legacy systems
 Segmentedapproachto In Force Management:
 Profit sharingoptimisation to protectexisting
guarantees/clients and link to retention
 Actions on specificproductclusters to optimize margins
and capitalconsumption
 Monetisation (e.g. securitisation)
Admin expenses /
Reserves
(FY14)
Existing Portfolio
Guarantee
(FY14)
0.28%
2.0%
Examplesof initiatives
© Generali London May 27, 2015 Inv estor Day
Strategic actions in P&C to generate further operating results
and cash
Cash generation & div idends 89
>€20m
Customers Operating result
impact of 1 p.p.
retention
 Increase retention
 Simpler,smarter propositions
 Value added products & services
 Improved customerknowledge,e.g. through
data analytics, NPS
Products &
services
 Modularisation and bundling
 Innovate in pricing and products (e.g. Telematics,
Domotics,Vitality, dynamic pricing) backed by further
investment in data analytics
 Strengthen service component(e.g. Europ Assistance)
e.g. Telematics
policies
(FY14, Italy)
>800 K
(5%pt lower loss ratio
than non-telematics)
Costs P&C admin expense
ratio
(FY14)
5.1%
 Ongoing savings initiatives as per OpEx programs
Examplesof initiatives
© Generali London May 27, 2015 Inv estor Day
Indicative path to Euro 7 bn of net operating cash 2015-2018
Cash generation & div idends 90
Euro
7bn
FY14 run-rate cash
generation
External market
momentum
Operational &
technical initiatives
Customer & product
initiatives (incl. new
business strain)
Remittance & other 2015-2018
cumulative target
 Strategic initiatives will much more than offset expected negative external pressures
(inflation, lower investment returns, weakening P&C pricing)
 Additional upside to cash from improving remittance
© Generali London May 27, 2015 Inv estor Day
Agenda
91
External environment
Solvency II & Capitalisation
Cash generation & dividends
Operating RoE
Concluding remarks
© Generali London May 27, 2015 Inv estor Day
We have a cash focus, but remain committed to our
Operating RoE target…
…despite significantly lower interest rates
Operating RoE 92
Operating ROE, rolling averagetrend1
(%)
1 Operating RoE has been calculated on a quarterly rolling average in the chart, to eliminate normal quarterly seasonality
2 Tax assumed at normalised group rate of 34.5%. Minorities = Minority share of after tax operating result
 Improvement in operating
performance has moved
Operating RoE into our target
range
 Committed to Operating RoE of
13%, despite the pressurised
environment, and the increasing
shareholders’ equity of the Group
Operating RoE =
(Operating profit – Interest – Tax – Minorities) 2
(Average shareholders’ equity, excl. OCI)
Operating RoE Target 13%
0.00
0.50
1.00
1.50
2.00
2.50
6
7
8
9
10
11
12
13
14
1Q
2012
3Q
2012
1Q
2013
3Q
2013
1Q
2014
3Q
2014
1Q
2015
Swaprate,%
OperatingRoE,%
Operating RoE Swap rate
© Generali London May 27, 2015 Inv estor Day
Internal actions to counter external pressures on Operating RoE
Operating RoE 93
Positive factors Negative factors
Life P&C Life P&C
Costsaving and operational
initiatives
  Falling investment returns  
Strategic actions to boostretention  
Lack of underlying economic growth
(though still substantial wealth)
 
Restructuring Germany  
P&C price competition,especially
Italian Motor

Turnaround of underperforming P&C
units (e.g. France, Brazil)
 Fiscal & regulatory risks  
 External factors will pressure profitabilityin Life and P&C
 Ongoing growth of our Shareholders’Equity base will boostthe denominatorand dilute returns
 We will take all strategic actions to counter these factors
© Generali London May 27, 2015 Inv estor Day
Agenda
94
External environment
Solvency II & Capitalisation
Cash generation & dividends
Operating RoE
Concluding remarks
© Generali London May 27, 2015 Inv estor Day
Our targets – Summary of what we aim to achieve
Concluding remarks 95
 For 2015-2018, targeting cumulative net operating cash generation of Euro 7 bn and
dividends of 5 bn
 Clear product and business strategies to improve profitability and cash generation
 Aiming to reduce strain while growing value in Life
 Continued discipline on costs
 Excellent operating performance in both Life and P&C
 Well capitalised: FY14 Internal model economic capital ratio at 186%
We are well positioned
Identified strategic priorities for financial performance
To drive momentum on cash & dividends
© Generali London May 27, 2015 Inv estor Day
Summary of new financial targets
Concluding remarks 96
Net Operating
Cash generation
Dividends
Costs
Euro >7 bn
(cumulative 2015-2018)
Euro >5 bn
(cumulative 2015-2018)
Further Euro 0.5bn
gross savings to reach
Euro 1.5bn by 2018
© Generali London May 27, 2015 Inv estor Day
Disclaimer
Certain of the statements contained herein are statements of future expectations and other forward-looking
statements.
These expectations are based on management's current views and assumptions and involve known and
unknown risks and uncertainties.
The user of such information should recognise that actual results, performance or events may differ
materially from such expectations because they relate to future events and circumstances which are
beyond our control including, among other things, general economicand sectorconditions.
Neither Assicurazioni Generali S.p.A. nor any of its affiliates, directors, officers employees or agents owe
any duty of care towards any user of the information provided herein nor any obligation to update any
forward-looking information contained in this document.
The manager charged with preparing the company’s financial reports, Alberto Minali, declares, pursuant to
paragraph 2 of article 154-bis of the Consolidated Law on Financial Intermediation, that the accounting
information contained in this presentationcorresponds to documentresults, books and accounts records.
97
© Generali London May 27, 2015 Inv estor Day
Next events
30 July 2015
1H 2015 results reporting
5 November 2015
9M 2015 results reporting
98
© Generali London May 27, 2015 Inv estor Day
Team
Marta Porczynska
Team Assistant & Event Manager
Marta.Porczynska@Generali.com
+39 040 671402
Martina Vono
Team Assistant & Event Manager
Martina.Vono@Generali.com
+39 040 671548
Assicurazioni Generali
P.za Duca degli Abruzzi 2
34132 Trieste, Italy
Fax: +39 040 671338
e-mail: ir@generali.com
www.generali.com
Spencer Horgan
Head of Investor & Rating Agency Relations
Spencer.Horgan@Generali.com
+44 20 7265 6480
Stefano Burrino
Senior IR Manager
Stefano.Burrino@Generali.com
+39 040 671202
Emanuele Marciante
Senior IR Manager – Credit & Rating Agency Relations
Emanuele.Marciante@Generali.com
+39 040 671347
Veronica Cherini
IR Manager
Veronica.Cherini@Generali.com
+39 040 671488
Rodolfo Svara
IR Manager
Rodolfo.Svara@Generali.com
+39 040 671823
99
Thank you
100
Generali
Investor Day
London – May 27, 2015

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2015 Investor Day Presentation

  • 2. © Generali London May 27, 2015 Inv estor Day Agenda of the Day 10:30 Mario Greco Page 3 Group CEO 11:00 Isabelle Conner Page 23 Group CMO 11:30 Carsten Schildknecht Page 48 Group COO 12:00 Lunch 13:30 Alberto Minali Page 71 Group CFO 14:00 Mario Greco – Closing remarks Group CEO 14:05 Q&A Session 15:30 END 2
  • 3. Introductory remarks Mario Greco, Group Chief Executive Officer
  • 4. © Generali London May 27, 2015 Inv estor Day Initial turnaround priorities delivered one year early 4 Organizational and governance issues addressed Capitalposition restored and “strategic” investments eliminated Operational discipline consistently embedded  Head office establishedand matrix organization introduced  New Group Management Committee  New regional structure based on 3 main countries (Italy, Germany and France) and 4 regions (EMEA, CEE,Asia, Americas)and Global Business Lines  Minorities in Argentina, CEE and Germany bought-out  About Euro 4 billion non-core assets disposed (e.g.BSI), contributing ~20pp of Solvency I  Solvency I increased and above 160% target  Leverage reduced  Central governance established in Procurement,Infrastructure services and Facility management  Operations in Italy successfullyrestructured  >Euro 750 million gross costsavings achieved in 3 years  On track to keep 2015 costbase flat vs. 2012 with further Euro 250 million gross costsavings (totalling Euro 1 billion since 2012)
  • 5. © Generali London May 27, 2015 Inv estor Day Our financial performance has been revived 5  Strong improvements in profitability, capitalization and dividends  Key financial targets achieved one year ahead of plan 2011 2014 Operating RoE % 9.6 13.2 Solvency I % 117 164 Debt interest cover (x) 4.0 5.3 Dividend per share (€) 0.20 0.60
  • 6. © Generali London May 27, 2015 Inv estor Day Operating performance is strong, and in line or better than benchmarks 6 90% 92% 94% 96% 98% 100% 102% 2010 2011 2012 2013 2014 0 20 40 60 80 100 120 2010 2011 2012 2013 2014 Life operating margins (Operating result in bps of average reserves) P&C combined ratio (%) Generali Main peers Generali Main peers
  • 7. © Generali London May 27, 2015 Inv estor Day Our capital position is solid 7  Internal Economic Capital Model Based on SII principles  Further progress to be made  December 2014 ratio at 186%  Initial SII application will be on a partial perimeter
  • 8. © Generali London May 27, 2015 Inv estor Day Since end of 2014 we started developing our new journey 8  Team of ≈ 40 young talents coming from the whole group  Senior management steering  5 months of very exciting work Strategy and 3 year business plan developed 100% internally:
  • 9. © Generali London May 27, 2015 Inv estor Day Our new strategy 9 Starting from a solid base…  Bestinsights on customers  A distinctive brand  Strongerrelationship with distributors  Further rationalization of costbaseto invest in business transformation and leading edge platforms  Focus on cash generation  50 million customers in Europe  Recognizedleadership in the European retail space  Strong partnerships with our agent distribution networks  New stronger but still lean governance and organization  Focus on costand efficiency … we wantto develop  Solutions instead of products  Simple and interchangeable access modes focusedon improving client satisfactionwhile maximising efficiency  Strong technical capabilities  Strong positionin direct business  Further develop telematics solutions  New partnerships to complementcurrent capabilities (e.g. in data analytics to enhance customerinsights and inform decisionmaking)  Leadership in telematics  Partnership in Europe in the Health (Discovery)and in the motor space (Renault) Retail Leader in Europe Fast, Lean, Agile Simple and Smart Leveragingon technology and partnerships
  • 10. © Generali London May 27, 2015 Inv estor Day And we will deliver by end 2018 10 > Euro 7 billion of cumulative Net Operating Cash (2015-2018) > Euro 5 billion of cumulative Dividends (2015-2018) Total Gross Expense Reductions of Euro 1.5 billion since 2012 (vs. Euro 1.2 billion in 2014) (vs. Euro 0.9 billion in 2014) (i.e. additional 500 million vs. old plan)
  • 11. © Generali London May 27, 2015 Inv estor Day The strategy builds on our strengths in retail… A strong, European retail centred franchise, with powerful distribution 11 Life InsuranceReserves (FY14, % of total) 11% Group business 89% Individual business P&C grosspremiums (FY14, % of total) 9% Corporate & Commercial 91% Retail & SME  ~90% of our business is retail/SME  Powerful distribution capabilities
  • 12. © Generali London May 27, 2015 Inv estor Day … and in Europe 12 …where today we already have strong marketpositions,customerand distributionpartnerships,and operationalscale Europeis the biggestinsurancemarket in the world… (% of worldwide premiums) 35 Europe 30 North America 28 Asia 7 Other … and in Europe Generaliis positioned as marketleader Italy #1 Germany #2 France #4(1) CEE #3 (1) Of traditional players
  • 13. © Generali London May 27, 2015 Inv estor Day Financial market and regulatory challenges are widely understood… 13 Ultra-low interest rates Solvency II G-SII Fiscal / political risk ZZR Long-dated life guarantees Financial market volatility Weak economic growth Consumer protection
  • 14. © Generali London May 27, 2015 Inv estor Day …but we also face a revolution in customer behaviour 14  Decreasing loyalty  Demand for transparency  Expectationfor multi-access  Dissatisfactionwith “one size fits all” offerings  Challenges in selling traditional products  Often mono-productor limited productoffering  Poorsales & supporttools and services provided from insurance companies to distributors  Customers increasingly self-informed  Ease of access to independentopinion, advice, and shared experience  Reduced barriers to entry / risk of new entrants  Aging population  Increasing dependencyratio  Expanding middle class in emerging markets  Increased mobility Increasingly demanding customers Distribution models need to adapt Technology driven changes Demographic changes
  • 15. © Generali London May 27, 2015 Inv estor Day Time for a revolution 15  We have the scale to succeed  We have a large customer base  We have more data than anyone could dream of  We are fast, agile, connected It will be a new game on:  Customer service and loyalty  Use of Data  Use of Technology  Euro 1.25 billion total investment by 2018 • 6 deals with VC founding technology all over the world  New Chief Data Officer position introduced  Exclusive ongoing negotiation in the data management space
  • 16. © Generali London May 27, 2015 Inv estor Day All actions to generate more cash are embedded in the strategy ...bringing Discipline, Simplicity and Focus to the task 16 Costs and operating platform efficiency Improve customer experience to increase persistency Embed value added and fee based services into our offers Optimize life in-force cash generation Build on success in selling distinct but strain-efficient life products
  • 17. © Generali London May 27, 2015 Inv estor Day Restructuringof Italy is a remarkable success 17 From… …to  3 platforms with 280 applications  3 segregated operating models  1 platform with 48 applications  1 common operatingmodel  Scattered and duplicatedactivities across geographies  7 insuranceand 2 services companies  4 centres ofExcellence (Turin, Rome,Mogliano, Milan)  3 insuranceand 1 service companies  10 brands  3 brands  Redundantand fragmented product offering among differentcompanies (270 products)  Simple and best-practice based products(80 products,-70%) Networks, brandsand products Operations Organiza- tional structure
  • 18. © Generali London May 27, 2015 Inv estor Day Business results in Italy 18 While deeply restructuring the business, Italy has consistently delivered outstanding results over the last 3 years: 12.3 13.3 17.4 6.8 6.2 6.0 2012 2013 2014 Operating results Euro bn 96 92 89 2012 2013 2014 CoR % 1.4 1.6 2.1 2012 2013 2014 GWP Euro bn P&C Life
  • 19. © Generali London May 27, 2015 Inv estor Day Generali Deutschlandwill also begin a similar, radical reshaping… 19 Ultra low interest rates Changing customer behaviour Increased regulation Increased competition …but market trends drive need to adapt #2 Market ranking 8.8% Market share  Resilient performance  Diversified distributionpower  AachenMunchener (AM) /DVAG mostpowerfulsales network  Cosmos undisputed leader in direct/digital  Generali: Topmarket position in corporatepension business €693m 2014 op. result Our German business is relevant for our results Action plan for Germany designed after Italian experience
  • 20. © Generali London May 27, 2015 Inv estor Day …to become a simpler, leaner, customer focused organization 20  Multiple companies requiring heavy layer of coordination  Organizationalintegrationof the German Holding with Generali Versicherungenand Generali Leben  Severe reduction of overheadfunctions  3 shared productfactories  Radical cost discipline  Fragmented customerfacing and back-office operations  Complexand fragmented IT  Customizationof client-facing operations and consolidation of back-officeoperations  Simplified and modern IT  Generali Lebenfocused on traditional life  Underweight in P&C  More capitallight products  Active in-force management  Profitable P&C growth From… …to Business model& governance Business mix Leaner operating Platform
  • 21. © Generali London May 27, 2015 Inv estor Day Cultural change is fundamental Radical shift in mindset and culture required to deliver the change 21  Define new performance management and reward systems aligned to strategic objectives  Redefine our competency model  Instill client oriented mindset throughout the organization  Increase cross-functional interaction  Invest in required skills (e.g. data analytics)  Develop partnerships Performance culture Customer focus Talent attraction and retention
  • 22. © Generali London May 27, 2015 Inv estor Day Clear financial ambitions 22 Cash & Dividends (Cumulative 2015-2018)  Net Operating Cash generation of Euro 7 billion in total by 2018  Progressive, sustainable dividends, Euro 5 billion in total by 2018 Funding transformation  Maintain pace of gross cost savings at Euro 250 million, cumulative each year to fund inflation and produce total investment of Euro 1.25 billion in business transformation over the period  Nominal mature market cost base expected to remain flat overall
  • 23. Transforming a 184-year old brand into a 21st century retail leader Isabelle M. Conner – Chief Marketing Officer
  • 24. © Generali London May 27, 2015 Inv estor Day Becoming Retail leader means putting our Customers at the centre Delighting our Customers to Deliv er Increased Persistency 24 What it takes to become a Retail Leader? Know their customers better than anyone else Design seamless client experiences Deliver consistently
  • 25. © Generali London May 27, 2015 Inv estor Day The insurance industry is far from excellence in customer delight… 25Delighting our Customers to Deliv er Increased Persistency 4 5 8 12 155 9 14 20 1021 26 38 30 22 35 44 28 25 34 34 15 12 13 19 Research Purchase Modify Claim Renew Very satisfied Satisfied Neutral Unsatisfied Very unsatisfied Net promoter score 4 -25 -48 -49 -28 % of respondents Source: Morgan Stanley / BCG Global Consumer Survey 2014, Sigma, EIU
  • 26. © Generali London May 27, 2015 Inv estor Day Customers are frustrated… Delighting our Customers to Deliv er Increased Persistency 26 Sources: Brand Positioning research 2015, Brand Tracking 2014 1. “Languageis full of jargon” 2. “I don’t know exactly what’s covered” 3. “Too complex and difficult to understand” 4. “Slow and inflexible” 5. “Cold and distant” 6. “Don’ttake into account my individual needs” The top painpoints are the same all across Europe
  • 27. © Generali London May 27, 2015 Inv estor Day It’s no surprise customers are leaving – Industry churn rates are high Delighting our Customers to Deliv er Increased Persistency 27 ~20%Churn rate in European Insurance market
  • 28. © Generali London May 27, 2015 Inv estor Day A virtuous cycle to deliver improved retention, driving value and growth Delighting our Customers to Deliv er Increased Persistency 28 From a “vicious cycle”… …to a “virtuous cycle” High Churn  Focus on products  Scarce customer interaction  Complex to deal with High persistency  Focus on customer needs  Simpler and smarter interactions  Easier to deal with Customer retention Cross sell Profitability & cash
  • 29. © Generali London May 27, 2015 Inv estor Day Our starting point: our large, existing customer base Delighting our Customers to Deliv er Increased Persistency 29 LISTEN and ACT! 72 Million Clients
  • 30. © Generali London May 27, 2015 Inv estor Day Net Promoter Score helps us categorise our clients into promoters, passives and detractors Delighting our Customers to Deliv er Increased Persistency 30  0 1 2 3 4 5 6 7 8 109 Detractors Promoters Detractors tell us where we failed or did not deliver on promises Promoters confirm where we excel and motivate our staff to reach new heights How likely would you be to recommend Generali to your friends, colleagues and family members? 1 …and why?2
  • 31. © Generali London May 27, 2015 Inv estor Day For us, NPS is not just a metric, it’s an approach Delighting our Customers to Deliv er Increased Persistency 31 Local CEO is the driver Cross-functional team People Strategic link “What’s important to my boss is important to me” Dedicated Cross- functional team “Customer feedbackdoesn’t come in silos”  Integrate with business strategy  Drives retention and growth ‘Closing the Loop’  Individual: Resourcesto call back detractors  Structural: Implement systemic improvements Drive cultural transformation (behaviours and attitudes) Key differentiators of NPS at Generali NPS is a mind-set shift
  • 32. © Generali London May 27, 2015 Inv estor Day Generali's Transactional NPS (T-NPS) in action Delighting our Customers to Deliv er Increased Persistency 32 (Follow-Up) Structural Closed Loop Customerhas an experiencewith Generali Customershave better experiences with Generali Cross- functional Teams Touchpoint Owners Management AlertOwner Triggers a Survey Invite Medallia E-Mail Alert Customercompletes the survey Operational Closed Loop (1 on 1 calls) Customer Results ContinuousBusiness Improvement
  • 33. © Generali London May 27, 2015 Inv estor Day We have decisively rolled out the program since December 2014 Delighting our Customers to Deliv er Increased Persistency 33 11.5million customers in scope France Purchase Motor Claims Purchase Claims Agent Life Maturities Non Payment 20Touch points are live Servicing RenewalClaims Switzerland Spain Life MaturitiesPurchase Poland / Proama RenewalClaims General ServicingPurchase Agency SupportAgent Agent Home ClaimsCall to support Agent 180,016 surveyssent… Non Payment Customer touch point launched Agent touch point launched Launch imminent With very high response rates vs.industrynorms  France 26% (48% for intermediaries)  Switzerland 29%  Spain, Poland 17% By end of 2015, 70% of our customers will be in scope Dec 2014 Feb 2015 Feb 2015 Mar 2015 France PolandSpain Switzerland
  • 34. © Generali London May 27, 2015 Inv estor Day We’ve embarked on a massive transformation, let’s hear from our senior country leaders Delighting our Customers to Deliver Increased Persistency 34
  • 35. © Generali London May 27, 2015 Inv estor Day Examples of actions taken so far Delighting our Customers to Deliver Increased Persistency 35 Problems with external repair services Action 1 Coaching external repair professionals on customer service Claims & Renewal Lack of info around premium increases Lack of contact with company 2 3 Customer strategy is developed to ensure regular contact Improve customer information at renewal Lack of information on claim status Deductible and Generali rates Reluctance to go to approved garages SMS alerts to inform customers on claim status 1 2 Inform customers about deductible immediately at claims’ opening Motor Claims 3 Better inform customers about approved garages & improve garage image Claims and Generali Servicing Lack of empathy at claims announcement Employee coaching intensified using customer feedback Lack of information on the status of their request 1 Automatic confirmation email to customers after a case is closed2
  • 36. © Generali London May 27, 2015 Inv estor Day Stay longer (higher retention) Buy more Less likely to shop around Are less price sensitive Refer Generali to others Delighting our Customers to Deliv er Increased Persistency 36 Increased retention = Higher profits, and more cash London May 27, 2015 Inv estor Day Delighted Customers bring substantial value
  • 37. © Generali London May 27, 2015 Inv estor Day Customers are clear about what they expect Delighting our Customers to Deliv er Increased Persistency 37 What do our customers demand?
  • 38. © Generali London May 27, 2015 Inv estor Day Leading retail brands deliver consistently superior client experiences Delighting our Customers to Deliv er Increased Persistency 38 Presentation Title Today brands are ‘owned’ and shaped by customers
  • 39. © Generali London May 27, 2015 Inv estor Day New, distinctive Brand Positioning to attract customers and differentiate Delighting our Customers to Deliv er Increased Persistency 39 Competitive LandscapeCustomer Needs RELEVANT DISTINCTIVE Desired by clients Delivered by employees Differentiated on the market Company DNA AUTHENTIC Simpler, Smarter
  • 40. © Generali London May 27, 2015 Inv estor Day Delighting our Customers to Deliver Increased Persistency 40 ‘Simpler, Smarter’ Our new normal
  • 41. © Generali London May 27, 2015 Inv estor Day Register my needs Research insurance online Find an agent on web or social/ Visit the website Recommendation from family/friends Client Simpler, Smarter Experience Let’s look at a Simpler, Smarter life insurance experience starting with the ‘Consideration’ phase Delighting our Customers to Deliv er Increased Persistency 41
  • 42. © Generali London May 27, 2015 Inv estor Day - Single customer view - Instant pricing - Needs assessment tools … followed by the ‘Purchase’ touchpoint Delighting our Customers to Deliv er Increased Persistency 42 Client Simpler, Smarter Experience Purchase Simpler language Products tailored to my needs 1 e-signature Flexible payment methods Pre-arranged medical check Welcome call CONTACT PREFERENCE
  • 43. © Generali London May 27, 2015 Inv estor Day New contractingOnline reports Agent visit & Maturity notice: Personalized next steps New offers/options for investments Annual performance report Pay out - Needs re- assessment tools Annualperformance report Distributors Client Simpler, Smarter Experience Protection advice and rewards Use We must deliver a “Simpler, Smarter” Customer and Distributor Experience at each touchpoint, product and channel 26 May 2015 43
  • 44. © Generali London May 27, 2015 Inv estor Day Design a Simpler, Smarter Generali Mobile Experience Delighting our Customers to Deliv er Increased Persistency 44
  • 45. © Generali London May 27, 2015 Inv estor Day For clients Delighting our Customers to Deliv er Increased Persistency 45 Design Generali Mobile Framework Claims Tracking Easy Payment My Policies Connectivity e.g. Telematics, Vitality 1
  • 46. © Generali London May 27, 2015 Inv estor Day Web and mobile Social media Lead Generation tools Clients ov erview 46 And distributors Delighting our Customers to Deliv er Increased Persistency 2
  • 47. © Generali London May 27, 2015 Inv estor Day Conclusion – Transforming a 184-year old brand into a 21st century retail leader Delighting our Customers to Deliv er Increased Persistency 47 Becoming a Retail Leader  using data & insights to deliver on customer preferences  listen and act upon customer feedback  consistently deliver a seamless experience Empower our distributors with digital tools for greater commercial reach Through discipline & focus, we’ll scale the best of our local expertise & capabilities globally and design the Generali Mobile Experience Generali’s differentiated Simpler, Smarter experience Higher retention and accelerate customer & revenue growth
  • 48. Generali Operating Platform Strategy Carsten Schildknecht – Group Chief Operating Officer
  • 49. © Generali London May 27, 2015 Inv estor Day Agenda 49 Journey and achievements to date Objectives and program going forward Financial benefits and investments Wrap-up
  • 50. © Generali London May 27, 2015 Inv estor Day “Client& distribution excellence” Strong progress along all strategic imperatives Journey and achievements to date 50 “Commercial excellence” “Operational excellence” Discipline, focus & simplicity "Securing execution & building capabilities"  Euro 1 bn gross savings by 2016  Best-in-class solutions for clients and distributors  Data and analytics  Strong governance and functional capabilities Business insights & decision making Efficiency & cost reduction Value to clients and distribution partners
  • 51. © Generali London May 27, 2015 Inv estor Day 290 310 2014 Target 2014 Act. 550 570 2015 Target 2015 FC 2016 Target 2016 FC 720 640 Cost-to-achieve (cumulated – cash view) (Euro m) Costcontainment and resource re-balancing (Euro m) Gross costsavings (Euro m) Fully on track to meet Euro 1 bn savings target Journey and achievements to date 51 BSI 520 500 2014 Target 2014 Act. 750 780 2015 Target 2015 FC 2016 Target 2016 FC 1 bn 1 bn 6.4 bn 6.3 bn 6.3 bn 2014 Act. 2015 FC 2016 Target
  • 52. © Generali London May 27, 2015 Inv estor Day Strong contribution from all functions and programs as originally planned Journey and achievements to date 52 Remaining until 2016Already achieved until 2014 140 220 1 bn 120 0.5 bn 0.5 bn 80 140 5801300 IT Infrastructure Procurement/ Indirects Support& Corporate services Core Operations InformationSystems Premises & Facilities TOTAL 1 2 3 4 5 6 1 Including procurement-related savings which also belongs to the other programs 95 70 60 60 40 175
  • 53. © Generali London May 27, 2015 Inv estor Day Agenda Journey and achievements to date Objectives and program going forward Financial benefits and investments Wrap-up 53
  • 54. © Generali London May 27, 2015 Inv estor Day Build “smarter & simpler” operating platform for distribution and clients Enhance business insights and decision making Further increase efficiency and additional Euro 0.5 bn cost savings until 2018 Strong cost focus to be complemented with client & distribution as well as commercial excellence Objectives and program going forward 54 “Client& distribution excellence” “Commercial excellence” “Operational excellence”
  • 55. © Generali London May 27, 2015 Inv estor Day Transformation scope expanded Objectives and program going forward 55 IT Infrastructure Procurement Support& Corporate services Core Operations InformationSystems Premises & Facilities Manufacturing & Investments Operations Expand scope of existing programs: ▪ Countries ▪ Functions ▪ Categories Newly launched and realigned programs A OutsideOPEX perimeter 1 2 3 4 5 6 Details to follow
  • 56. © Generali London May 27, 2015 Inv estor Day Group Unit Linked fund platform: example of initiative supporting product & service strategy Objectives and program going forward Business Unit 1 Business Unit n Generali funds Subdelegated mandates 3rd party funds GIE 3rd party asset managers Business Unit 2 ..... Benefits  Capturing higher share of overall revenue pool  Support UL volume growth per Group’s life strategy  Improved offering and interactions for clients and distributors Unit-Linked Fund platform Manufacturing & Investments Operations A
  • 57. © Generali London May 27, 2015 Inv estor Day Core Insurance Operations Industrialization & digitalization in core operations Objectives and program going forward Industrialization Product& service simplification Processimprovement& automation Structural optimization Right-sourcing Digitalization Accessibility Mobility Connectivity Predictive analytics Benefits  “Smarter & simpler” customer journey  Further cost savings 1
  • 58. © Generali London May 27, 2015 Inv estor Day Simplifying and streamlining payments by creating a global e-payment platform Objectives and program going forward Benefits  Enhance convenience for clients and distributors  Automate and accelerate payment processing  Reduce costs, transaction fees and working capital Support & Corporate Services State of the art payment solutions for clients and agents Simplificationof processing with banks 2
  • 59. © Generali London May 27, 2015 Inv estor Day Information Systems Transformation of IT Systems required to accelerate digitalization and industrialization Objectives and program going forward 3 From… …to 35% Change vs. Run Change: Front- vs. Back-end Change: Single- vs X-country 50% 25% 40% <5% 20% Change Change Front-end Front-end X-country X-country
  • 60. © Generali London May 27, 2015 Inv estor Day IT Systems program tailored to the specific challenges of the architecture landscape Objectives and program going forward Benefits  Enhanced functionality and experience for clients, distributors and staff  Improved time to market & reduced running costs Information Systems FRONT-END (e.g. digital access, distributor portals and analytics) CORE (e.g. claims handling) BACK-END (e.g. accounting) DIVISIONAL (e.g. investments) Accelerated deliveryof digital transformation Renovationand in-country consolidation Rationalizationand x-country harmonization State of the art vendorsolutions Processesand capabilities improvement Distribution Marketing Portfolio Claims Corporate functions 3
  • 61. © Generali London May 27, 2015 Inv estor Day Agenda Journey and achievements to date Objectives and program going forward Financial benefits and investments Wrap-up 62
  • 62. © Generali London May 27, 2015 Inv estor Day Procurement/ Indirects 3001 40 60 60 60 150 530 m Core Insurance Operations Support & Corporate Services Information Systems IT Infrastructure Premises & Facilities TOTAL All programs deliver tangible savings Financial benefits and investments 63 300 80 140 120 140 220 1 bn 5801 160 Original 2012-16 Expansion 2017-18 Total 1.5 bn (Gross savings, Euro m) CTA-savings-ratio: 0.7 Required CTAs 640 370 1 2 3 4 5 6 To be delivered 2016-18 Forecasted until 2015 220 m780 m 1 Including procurement-related savings which also belongs to the other programs
  • 63. © Generali London May 27, 2015 Inv estor Day Savings to fund inflation & business transformation Financial benefits and investments 64 2018 Target 6,300 Investments in business transformation and growth 450 Inflation 300 OPEX gross savings 750 2015 FC 6,300 Expense development (2015-18) (Euro m)
  • 64. © Generali London May 27, 2015 Inv estor Day Over the next three years an incremental Euro 1.25 bn to be re-invested to accelerate Generali’s business transformation Financial benefits and investments 65 Incremental cumulative funding (2015-18)  Innovateproductoffering (e.g. telematics)  Expandspecific market segments and product lines (e.g. P&C growth)  Redesign of client-facing touch- points (e.g. NPS)  Enhance distributors and sales support Expected investments (examples)  Gross savingsafter inflation Euro 900 m  Reallocation of discretionary spend & IT change Euro 350 m TOTAL Euro 1.25 bn Savings generation & resource reallocation needed to deliver deep and sustainable business transformation = +
  • 65. © Generali London May 27, 2015 Inv estor Day Agenda Journey and achievements to date Objectives and program going forward Financial benefits and investments Wrap-up 66
  • 66. © Generali London May 27, 2015 Inv estor Day  Fully on track to deliver vs the November 2013 ID targets:  Euro 0.5 bn savings already delivered by YE 2014  Euro 1 bn savings target confirmed for 2016  Execution of operating platform strategyand transformation programs  Strategy and program focus shifting towards client & distribution as well as commercial excellence whilst launching next wave of operational excellence programs  Additional savings 2017-18 of Euro 0.5 bn:  Total savings 2012-18of Euro 1.5 bn  TotalCTA-savings-ratio of 0.7  Over the next three years an incremental Euro 1.25 bn to be re-invested to accelerate Generali’s business transformation  Fully funded through OPEX expensesavings and rigourous budgetredirection  Thus, allowing to mantain expenses flat Key take aways Wrap-up 67
  • 68. © Generali London May 27, 2015 Inv estor Day Gross savings and CTA split by year Financial benefits and investments 69 780 780 1,000 1,000 1,000 220 2012-15 FC 2016 FC 2017 Plan 2018 Plan 0.6 Gross SavingsOriginal programs CTA – cumulated (cash) 640570 280250 250 30 30 280 530 0.7 Gross SavingsExpansion until 2018 CTA – cumulated (cash) 150 - 300 370 780 780 1,530 1,280 250 1,280 1,030 250 1,030 250 0.7 Gross SavingsTOTAL OPEX CTA – cumulated (cash) 790570 940 1010 640 640 Already cumulatedIncremental
  • 69. © Generali London May 27, 2015 Inv estor Day Incremental funding for business transformationby source and year Financial benefits and investments 70 (Euro m) 50 100 200 150 300 450 2016 20182017 Incrementalfunding 200 400 650 Existing Re-direction of discretionary/ IT change Gross savings after inflation 200 600 1,250 Per year Cumulative
  • 70. Focus on Cash & Capital Alberto Minali, Group Chief Financial Officer
  • 71. © Generali London May 27, 2015 Inv estor Day Agenda 72 External environment Solvency II & Capitalisation Cash generation & dividends Operating RoE Concluding remarks
  • 72. © Generali London May 27, 2015 Inv estor Day The external environment remains challenging External env ironment 73 We will overcome these challenges to generate further growth in profits, cash and dividends 0 1 2 3 4 5 6 7 May 12 May 13 May 14 May 15 Italy France Germany Governmentbond yields (10 Year, %)  Compression of interest rates and spreads  Weak economic growth in Europe (though still substantial wealth)  Regulatory challenges  Consumers  Taxes  Competitive pressures in P&C
  • 73. © Generali London May 27, 2015 Inv estor Day Low yields are pressuring investment returns… External env ironment 74 Life fixed income yields (%) P&C fixed income yields (%)  Current yields falling, also driven by higher market values (in absolute terms, income is more stable)  Reinvestment rate has continued to fall, reflecting market conditions, and will earn into current investment returns over time  Our hypothesis remains for a low rate environment to continue  Our strategy is built to further improve performance regardless 4.2 3.9 3.6 3.2 3.7 3.6 3.1 2.5 2012 2013 2014 Q1 2015 3.7 3.5 3.4 3.0 2.9 3.2 2.5 2.1 2012 2013 2014 Q1 2015 Gross current yield Reinvestment rate
  • 74. © Generali London May 27, 2015 Inv estor Day … but they have generated a substantial stock of unrealised gains External env ironment 75 33.3 1.0 1.6 Bonds Equities Other (incl funds) 5.4 6.8 Real estate Loans and Held to Maturity On balancesheetURGs: Euro 35.9 bn (FY14, Euro bn, gross) Off balancesheetURGs: Euro 12.3 bn (FY14, Euro bn, gross) Total gross URGs: €48.2bn  The Group has over Euro 48 bn of gross unrealised gains at FY14, mainly on bonds  In FY14,total gross realised gains, losses and impairments taken amounted to Euro 1.9 bn, (4% of the stock)  Shareholders’share of unrealised gains after policyholder,tax and minorities is Euro 11.1 bn  Careful realisation of gains in an ALM context to continue, especiallywhere valuations are high  A comfortable cushion, but fundamentally,our businessstrategy is to continue shifting business mix away from productswhereour profitability dependsdirectly onfinancialmarkets
  • 75. © Generali London May 27, 2015 Inv estor Day Agenda 76 External environment Solvency II & Capitalisation Cash generation & dividends Operating RoE Concluding remarks
  • 76. © Generali London May 27, 2015 Inv estor Day Internal Capital Model - Update Solv ency II & Capitalisation 77 Current status Next updates  New Internal Model fully running and producing results as at FY14  Available capital: Based on eligible own funds compliant with the latest Solvency II regulations  Risk capital: Moved to a Full Loss Distribution Model to calculate the Capital Requirement, with a complete review of the model (e.g. calibration, correlation)  The “Old” model as previously published, is discontinued  We will provide an update of the new Group economic capital ratio during 2015  We will provide more details of the model and year end position, with the FY15 results disclosure in March 2016
  • 77. © Generali London May 27, 2015 Inv estor Day Our new Internal Model is running, and shows us to be well capitalised Solv ency II & Capitalisation 78 Main areas of difference Impact on Ratio Full allowance for EEA SovereignCredit and Spread Widening risk  Stochastic volatility adjuster  Operational Risk: from Standard Formula to an Internal Model  Use of IORPs equivalence regime for French pension portfolio  166% 202% 176% 196% 186% Interest rate -50bp Interest rate +50bp Equity market -20% Equity market +20% Ratio as at 31.12.2014 Pro-forma internal model economic capital ratio 186% on new model as at 31 December 2014 (vs. 157% under old model) Key market sensitivities
  • 78. © Generali London May 27, 2015 Inv estor Day Solvency II progress Solv ency II & Capitalisation 79 Solvency II ratio expected to converge to Internal Model view over time  Initially, we will have partial internal model approval:  Some country units will not be in the perimeter of the approved Internal Model, and instead use Standard Formula.  Regulatory approval for Operational Risk under Internal Model will come later  Pre-application / application progressing according to planned timeline  We will work with regulators to expand the scope of the Internal Model approval as soon as possible, expected to be mostly complete over the next 2 years
  • 79. © Generali London May 27, 2015 Inv estor Day  Reduction of Senior debt stock by Euro 1.5 bn:  Euro 1 bn of net reduction  Euro 500 m switched into subordinated debt, improving debt structure  Around 40% of bonds callable in 2016/2017 already refinanced through the LM transaction launched in November 2014  10% interest expenses reduction from YE 2013 due to debt repayment and refinancing at lower rates 41.6 42.4 42.4 38.4 37.9 40.4 39.6 37.81 38.51 2007 2008 2009 2010 2011 2012 2013 2014 Q1 2015 Debt leverage Solv ency II & Capitalisation 80 Financial Leverage = Financial Debt / (Financial Debt + Adjusted Shareholders’Equity) Adjusted Shareholders’Equity = Shareholders’Equity gross of minorities excluding gains and losses included in Other Comprehensive Income (OCI). 1 Pro-forma excluding double-counting effect of pre-financing €500mSenior maturity due in May 2015 Average: 40% Inter. Cover. Ratio 8.7x 3.3x 4.1x 5.1x 4.0x 3.6x 4.2x 5.3x 29 32 46 45 44 47 25 24 7 Senior Hybrid (Tier 1) Subordinated (Tier 2) Exp 2015 FY 2011 FY 2014 DebtStructureevolution % composition of total debt structure Achievements:  Debtreduced by Euro 1 bn  Debtstructure rebalanced  ICR and Leverage ratio improved 1.0%pt pre- financing of 2015 maturities Financialleverageevolution Leverage ratio, % 39.5 38.8
  • 80. © Generali London May 27, 2015 Inv estor Day Agenda 81 External environment Solvency II & Capitalisation Cash generation & dividends Operating RoE Concluding remarks
  • 81. © Generali London May 27, 2015 Inv estor Day Cash is the biggest constraint to dividend growth Our strategic actions are therefore focused on increasing cash generation Cash generation & div idends 2014 dividend payout(Euro 0.60 per share)is … 78% Net Cash 5% pts Internal Model Economic Capital Ratio 45% Adjusted Net Profit  At the margin, changes in dividend have no significant impact  Capital becomes a constraint only at the “hard limit” of solvency  Key to ensure local subsidiaries are sufficiently capitalised (to be able to freely pay dividends)  2014 dividend well covered by earnings  2014 dividend absorbed 78% of net cash  There might be other calls on this cash, e.g. investments, the need to capitalise subsidiaries, minor acquisitions, etc.  Cash is the binding constraint 82 €2.1bn186 % €1.2bn
  • 82. © Generali London May 27, 2015 Inv estor Day Group Cash Flow Reminder of 2014 generation by country Cash generation & div idends 83 (Euro bn) Gross expected free surplus Remitted cash Holding & int. expenses Net operating cash  Euro 1.2 bn of cash in 2014  Remain on track to reach ambition of Euro 1.5 bn cash in 2015  Stability expected from Italy  France expected to recommence dividend payments  Scope to increase CEE remittance post minority buyout + + + + + 0.8 1.2- = 0.40.7EMEA & Other 0.30.3Reinsurance 0.10.3CEE 0.00.2France 0.30.5Germany 0.90.8Italy + + + + + 2.02.8Total = = 73%
  • 83. © Generali London May 27, 2015 Inv estor Day Fundamental to increasing cash, is increasing distributable profits at business unit level Cash generation & div idends 84 Life inforce surplus generation 2.9 Life new business cash strain (0.9) Life new business capital strain (0.6) Total Life gross expected free surplus 1.4 P&C expected free surplus 1.2 Financial & other expected free surplus 0.2 Total gross expected free surplus 2.8 FY14 (Euro bn) New business strain Euro 1.5 bn 50/50 split of Life vs. Other sources of free surplus generation We can improve cash generation by:  Optimizing life New Business to increase value, while reducing strain  Life in-force management  Customerfocus to improve retention  Enhancing P&C profitability  Managing costs Focus on increasing operating result while maximizing cash generation Gross expected free surplus by source
  • 84. © Generali London May 27, 2015 Inv estor Day New business: Clear economic benefits of shifting mix Protection & unit linked: Higher profitability and shorter payback than traditional savings Cash generation & div idends Italy France Germany CEE EMEA France Italy CEE EMEA Italy CEE France Germany EMEA 0 2 4 6 8 10 12 14 0% 5% 10% 15% 20% 25% 30% 35% 40% PaybackPeriod(FY14,years) Profitability (FY14, IRR, %) Savings Protection Unit Linked 85 Least attractive Most attractive Size of bubble = FY14 strain (Euro 100 m)
  • 85. © Generali London May 27, 2015 Inv estor Day Business mix is already moving significantly While guarantees on new traditional savings business continue to be reduced Cash generation & div idends 86 1.62 1.38 1.23 1.00 0.86 2011 2012 2013 2014 1Q 15 Guaranteednew business (APE weighted av. guarantee, %)  Net inflows already biased towards unit linked and protection  Net inflows of traditional savings business mainly relate to Italy, as part of hybrid offer  Fee based, and connected to production of unit linked  Negligible net flows of traditional business elsewhere  Guarantees on new traditional business have been progressively reduced  86bp on average in 1Q15 (71bp in Euro area) Life Insurancenetinflows (FY14, %) 21% Traditional Savings 25% Protection 53% Unit Linked FY14 Total €12.7bn
  • 86. © Generali London May 27, 2015 Inv estor Day A case in point – Managing new business in Italy Cash generation & div idends 87 Steps taken in Italy:  Launch of hybrid products (e.g.Valore Futuro, Stile Libero,YellowLife)  Ongoing reduction in guarantees for traditional portion (0.51% at Q1 2015)  Selectivity of flows into segregated funds  Optimisation of fees  Amended commissionstructures Almost double the new business profit, for less strain invested -755 336 -718 641 New business Strain New business value 2013 2014 Italian life new business profitability and strain (€m)
  • 87. © Generali London May 27, 2015 Inv estor Day Life in-force free surplus generation: key levers Examples of available strategic actions to optimise in-force business Cash generation & div idends 88 ~ €27bn Customers Surrenders & maturities (FY14, B€)  Surrender managementthrough segmentation and data analytics  Refine maturity management (e.g. offerUL & Protection solutions rather than automatic rollover to traditional)  Customersatisfaction(e.g. NPS) to improve retention Costs In force management  Ongoing cost savings initiatives  Management and rationalisation of legacy systems  Segmentedapproachto In Force Management:  Profit sharingoptimisation to protectexisting guarantees/clients and link to retention  Actions on specificproductclusters to optimize margins and capitalconsumption  Monetisation (e.g. securitisation) Admin expenses / Reserves (FY14) Existing Portfolio Guarantee (FY14) 0.28% 2.0% Examplesof initiatives
  • 88. © Generali London May 27, 2015 Inv estor Day Strategic actions in P&C to generate further operating results and cash Cash generation & div idends 89 >€20m Customers Operating result impact of 1 p.p. retention  Increase retention  Simpler,smarter propositions  Value added products & services  Improved customerknowledge,e.g. through data analytics, NPS Products & services  Modularisation and bundling  Innovate in pricing and products (e.g. Telematics, Domotics,Vitality, dynamic pricing) backed by further investment in data analytics  Strengthen service component(e.g. Europ Assistance) e.g. Telematics policies (FY14, Italy) >800 K (5%pt lower loss ratio than non-telematics) Costs P&C admin expense ratio (FY14) 5.1%  Ongoing savings initiatives as per OpEx programs Examplesof initiatives
  • 89. © Generali London May 27, 2015 Inv estor Day Indicative path to Euro 7 bn of net operating cash 2015-2018 Cash generation & div idends 90 Euro 7bn FY14 run-rate cash generation External market momentum Operational & technical initiatives Customer & product initiatives (incl. new business strain) Remittance & other 2015-2018 cumulative target  Strategic initiatives will much more than offset expected negative external pressures (inflation, lower investment returns, weakening P&C pricing)  Additional upside to cash from improving remittance
  • 90. © Generali London May 27, 2015 Inv estor Day Agenda 91 External environment Solvency II & Capitalisation Cash generation & dividends Operating RoE Concluding remarks
  • 91. © Generali London May 27, 2015 Inv estor Day We have a cash focus, but remain committed to our Operating RoE target… …despite significantly lower interest rates Operating RoE 92 Operating ROE, rolling averagetrend1 (%) 1 Operating RoE has been calculated on a quarterly rolling average in the chart, to eliminate normal quarterly seasonality 2 Tax assumed at normalised group rate of 34.5%. Minorities = Minority share of after tax operating result  Improvement in operating performance has moved Operating RoE into our target range  Committed to Operating RoE of 13%, despite the pressurised environment, and the increasing shareholders’ equity of the Group Operating RoE = (Operating profit – Interest – Tax – Minorities) 2 (Average shareholders’ equity, excl. OCI) Operating RoE Target 13% 0.00 0.50 1.00 1.50 2.00 2.50 6 7 8 9 10 11 12 13 14 1Q 2012 3Q 2012 1Q 2013 3Q 2013 1Q 2014 3Q 2014 1Q 2015 Swaprate,% OperatingRoE,% Operating RoE Swap rate
  • 92. © Generali London May 27, 2015 Inv estor Day Internal actions to counter external pressures on Operating RoE Operating RoE 93 Positive factors Negative factors Life P&C Life P&C Costsaving and operational initiatives   Falling investment returns   Strategic actions to boostretention   Lack of underlying economic growth (though still substantial wealth)   Restructuring Germany   P&C price competition,especially Italian Motor  Turnaround of underperforming P&C units (e.g. France, Brazil)  Fiscal & regulatory risks    External factors will pressure profitabilityin Life and P&C  Ongoing growth of our Shareholders’Equity base will boostthe denominatorand dilute returns  We will take all strategic actions to counter these factors
  • 93. © Generali London May 27, 2015 Inv estor Day Agenda 94 External environment Solvency II & Capitalisation Cash generation & dividends Operating RoE Concluding remarks
  • 94. © Generali London May 27, 2015 Inv estor Day Our targets – Summary of what we aim to achieve Concluding remarks 95  For 2015-2018, targeting cumulative net operating cash generation of Euro 7 bn and dividends of 5 bn  Clear product and business strategies to improve profitability and cash generation  Aiming to reduce strain while growing value in Life  Continued discipline on costs  Excellent operating performance in both Life and P&C  Well capitalised: FY14 Internal model economic capital ratio at 186% We are well positioned Identified strategic priorities for financial performance To drive momentum on cash & dividends
  • 95. © Generali London May 27, 2015 Inv estor Day Summary of new financial targets Concluding remarks 96 Net Operating Cash generation Dividends Costs Euro >7 bn (cumulative 2015-2018) Euro >5 bn (cumulative 2015-2018) Further Euro 0.5bn gross savings to reach Euro 1.5bn by 2018
  • 96. © Generali London May 27, 2015 Inv estor Day Disclaimer Certain of the statements contained herein are statements of future expectations and other forward-looking statements. These expectations are based on management's current views and assumptions and involve known and unknown risks and uncertainties. The user of such information should recognise that actual results, performance or events may differ materially from such expectations because they relate to future events and circumstances which are beyond our control including, among other things, general economicand sectorconditions. Neither Assicurazioni Generali S.p.A. nor any of its affiliates, directors, officers employees or agents owe any duty of care towards any user of the information provided herein nor any obligation to update any forward-looking information contained in this document. The manager charged with preparing the company’s financial reports, Alberto Minali, declares, pursuant to paragraph 2 of article 154-bis of the Consolidated Law on Financial Intermediation, that the accounting information contained in this presentationcorresponds to documentresults, books and accounts records. 97
  • 97. © Generali London May 27, 2015 Inv estor Day Next events 30 July 2015 1H 2015 results reporting 5 November 2015 9M 2015 results reporting 98
  • 98. © Generali London May 27, 2015 Inv estor Day Team Marta Porczynska Team Assistant & Event Manager Marta.Porczynska@Generali.com +39 040 671402 Martina Vono Team Assistant & Event Manager Martina.Vono@Generali.com +39 040 671548 Assicurazioni Generali P.za Duca degli Abruzzi 2 34132 Trieste, Italy Fax: +39 040 671338 e-mail: ir@generali.com www.generali.com Spencer Horgan Head of Investor & Rating Agency Relations Spencer.Horgan@Generali.com +44 20 7265 6480 Stefano Burrino Senior IR Manager Stefano.Burrino@Generali.com +39 040 671202 Emanuele Marciante Senior IR Manager – Credit & Rating Agency Relations Emanuele.Marciante@Generali.com +39 040 671347 Veronica Cherini IR Manager Veronica.Cherini@Generali.com +39 040 671488 Rodolfo Svara IR Manager Rodolfo.Svara@Generali.com +39 040 671823 99