Skyrocket training provides top notch quality, cost effective, short courses to corporates and individuals. Flexible enough to assist in implementation of corporates Training plans as well as to manage last minute requirements
Our Trainers are top quality, multilingual, and we take quality assurance very seriously to ensure you get the most of our Training
IPDC Training Institute has a passion for excellence and operates under the highest of business and ethical standards. Since 2001, we have been entrusted by our clients to provide the most reliable training programs in the region. Our comprehensive portfolio of more than 200-skill building professional development courses and seminars cover a range of industry from Technical to People Skills.
Our innovative and diversified range of training courses are designed and delivered by an ever-growing team of subject matter experts who are fully competent in providing solutions relevant and applicable to today’s business challenges. We pride ourselves on our track record in this regard and on our long-standing relationships with our clients, many of whom have been with us since we started business.
Our public and in-house training courses have attracted close to 50,000 participants from almost 1,000 organizations. Our client base is steadily growing and so is our commitment to remain the regional leaders in the fields of training. We trully understand that our clients’ changing needs drive the planning and development of each and every training courses and seminars. And therefore, we’re continuously tracking the latest business trends and best practices to ensure our content is relevant, practical and useful.
We realized that there is enormous value in organizing proper training and development sessions for employees. Training allows employees to acquire new skills, sharpen existing ones, perform better, increase productivity and be better leaders.
This document provides information about EQV Training's courses in 2014-2015. It describes EQV's new premises in Leicester and their focus on offering time-optimized courses delivered in shorter days. It lists several new courses being offered and details how EQV provides training both at their centers and on-site at client locations nationally. The document also describes services for measuring training effectiveness and EQV's qualifications in leadership and management.
The document discusses skills gaps and how organizations can address them. It defines a skills gap as a significant gap between an organization's skill needs and the capabilities of its workforce. It identifies some common causes of skills gaps, including changing job requirements, lagging educational attainment, and ineffective learning investments. The document provides steps for organizations to develop an action plan to assess skills gaps, prioritize skills needed, implement learning solutions, and measure results. It emphasizes the importance of continuous learning for both organizations and individuals to stay competitive.
Career Path by TalentGuard transforms how employee development is managed in the work environment. Employees are looking at careers in new ways. For them, it has become less about ascending methodically from job to job within a single company until the corner office is theirs. Instead of climbing the corporate career ladder — vertical and inflexible — employees are navigating career lattices. Career lattices provide strategic insight into lateral, upward and downward career paths.
Today, employees feel stumped, bored, and frustrated in their current positions, likely because they’re craving change, growth and development. It’s becoming easier and easier for people to change jobs, especially considering the growth of online job boards and company careers pages, which make it less cumbersome to both find opportunities and pursue them.
When this problem is left unresolved, companies will face major turnover and job satisfaction issues, forcing them to look externally for employees that fit their experience and competency requirements. For many companies, a constantly in-flux workforce has become a daily challenge of doing business. This trend is due in part to companies either placing an insufficient emphasis on supporting the professional development of their employees or simply lacking the skills and expertise to do so. Investing more time and energy into recruiting, holding onto, and developing their best employees can be unexpectedly complicated. Yet, it would be highly beneficial for companies to develop their existing employees in order to create a steady source of highly qualified talent from within.
Career pathing resolves these issues through a structured, communicated and holistic development plan to help employees visualize their career growth within the company. In companies that organize themselves this way, employees are better equipped to:
Enhance career progress
Identify and pursue employment opportunities within the company
Excel through aligned learning and development
Receive coaching and mentoring from managerial, HR and business leaders
Without active career planning, employees will be much more likely to see their best opportunities as lying elsewhere and leave for competitors in pursuit of their self-interest. Career planning assistance programs are not reserved for thriving, expanding companies with a wealth of resources to devote to human resource initiatives. Rather, career pathing is for every organization, whether it is flat, single-location or, multinational, whether in the high-tech, government, consumer packaged goods sectors, or any other industry. Keeping employees motivated, positive, and productive during stressful times is not easy, but actively providing career guidance can help maintain morale and reinforce a sense of loyalty when it’s needed most.
The document outlines a career ladder program for an organization. The program aims to (1) recognize employee accomplishments, (2) provide career paths, and (3) apply consistent criteria for job levels and compensation. It establishes multiple career levels within different job families and outlines how employees can be promoted based on meeting competency standards. Governance of the program involves leadership approval of promotions and compensation reviews at each level.
This document provides an overview of Boost, a training and development provider based in the United Arab Emirates. It outlines Boost's mission to promote employee and organizational development through high-quality training programs. The document describes Boost's services, which include training, management consulting, and organizational development. It also shares details about Boost's training needs analysis process, course resources, professional accreditations, clients, and partners. The goal of Boost is to be the preferred training provider in the Middle East by delivering dynamic, cutting-edge programs tailored to clients' business objectives.
The document outlines AIESEC's learning and development model. It discusses (1) the types of opportunities members have to develop values, competencies, and skills through on-the-job learning, feedback, and direct training; (2) how 70% of learning is done on-the-job, 20% through feedback, and 10% through direct training; and (3) that members use a LearningTracker tool to create short- and long-term career and learning plans.
The document provides information about the Professional People Development Academy (PPDA), a project management company that provides skills development solutions. It discusses PPDA's project management approach, which includes project planning, recruitment, training delivery, workplace experience, and placement. It also describes PPDA's use of succession planning, appointment of training providers, and management of workplace experience and placement aspects of skills development projects. The document is intended to provide an overview of PPDA's services and project management model for skills development initiatives.
IPDC Training Institute has a passion for excellence and operates under the highest of business and ethical standards. Since 2001, we have been entrusted by our clients to provide the most reliable training programs in the region. Our comprehensive portfolio of more than 200-skill building professional development courses and seminars cover a range of industry from Technical to People Skills.
Our innovative and diversified range of training courses are designed and delivered by an ever-growing team of subject matter experts who are fully competent in providing solutions relevant and applicable to today’s business challenges. We pride ourselves on our track record in this regard and on our long-standing relationships with our clients, many of whom have been with us since we started business.
Our public and in-house training courses have attracted close to 50,000 participants from almost 1,000 organizations. Our client base is steadily growing and so is our commitment to remain the regional leaders in the fields of training. We trully understand that our clients’ changing needs drive the planning and development of each and every training courses and seminars. And therefore, we’re continuously tracking the latest business trends and best practices to ensure our content is relevant, practical and useful.
We realized that there is enormous value in organizing proper training and development sessions for employees. Training allows employees to acquire new skills, sharpen existing ones, perform better, increase productivity and be better leaders.
This document provides information about EQV Training's courses in 2014-2015. It describes EQV's new premises in Leicester and their focus on offering time-optimized courses delivered in shorter days. It lists several new courses being offered and details how EQV provides training both at their centers and on-site at client locations nationally. The document also describes services for measuring training effectiveness and EQV's qualifications in leadership and management.
The document discusses skills gaps and how organizations can address them. It defines a skills gap as a significant gap between an organization's skill needs and the capabilities of its workforce. It identifies some common causes of skills gaps, including changing job requirements, lagging educational attainment, and ineffective learning investments. The document provides steps for organizations to develop an action plan to assess skills gaps, prioritize skills needed, implement learning solutions, and measure results. It emphasizes the importance of continuous learning for both organizations and individuals to stay competitive.
Career Path by TalentGuard transforms how employee development is managed in the work environment. Employees are looking at careers in new ways. For them, it has become less about ascending methodically from job to job within a single company until the corner office is theirs. Instead of climbing the corporate career ladder — vertical and inflexible — employees are navigating career lattices. Career lattices provide strategic insight into lateral, upward and downward career paths.
Today, employees feel stumped, bored, and frustrated in their current positions, likely because they’re craving change, growth and development. It’s becoming easier and easier for people to change jobs, especially considering the growth of online job boards and company careers pages, which make it less cumbersome to both find opportunities and pursue them.
When this problem is left unresolved, companies will face major turnover and job satisfaction issues, forcing them to look externally for employees that fit their experience and competency requirements. For many companies, a constantly in-flux workforce has become a daily challenge of doing business. This trend is due in part to companies either placing an insufficient emphasis on supporting the professional development of their employees or simply lacking the skills and expertise to do so. Investing more time and energy into recruiting, holding onto, and developing their best employees can be unexpectedly complicated. Yet, it would be highly beneficial for companies to develop their existing employees in order to create a steady source of highly qualified talent from within.
Career pathing resolves these issues through a structured, communicated and holistic development plan to help employees visualize their career growth within the company. In companies that organize themselves this way, employees are better equipped to:
Enhance career progress
Identify and pursue employment opportunities within the company
Excel through aligned learning and development
Receive coaching and mentoring from managerial, HR and business leaders
Without active career planning, employees will be much more likely to see their best opportunities as lying elsewhere and leave for competitors in pursuit of their self-interest. Career planning assistance programs are not reserved for thriving, expanding companies with a wealth of resources to devote to human resource initiatives. Rather, career pathing is for every organization, whether it is flat, single-location or, multinational, whether in the high-tech, government, consumer packaged goods sectors, or any other industry. Keeping employees motivated, positive, and productive during stressful times is not easy, but actively providing career guidance can help maintain morale and reinforce a sense of loyalty when it’s needed most.
The document outlines a career ladder program for an organization. The program aims to (1) recognize employee accomplishments, (2) provide career paths, and (3) apply consistent criteria for job levels and compensation. It establishes multiple career levels within different job families and outlines how employees can be promoted based on meeting competency standards. Governance of the program involves leadership approval of promotions and compensation reviews at each level.
This document provides an overview of Boost, a training and development provider based in the United Arab Emirates. It outlines Boost's mission to promote employee and organizational development through high-quality training programs. The document describes Boost's services, which include training, management consulting, and organizational development. It also shares details about Boost's training needs analysis process, course resources, professional accreditations, clients, and partners. The goal of Boost is to be the preferred training provider in the Middle East by delivering dynamic, cutting-edge programs tailored to clients' business objectives.
The document outlines AIESEC's learning and development model. It discusses (1) the types of opportunities members have to develop values, competencies, and skills through on-the-job learning, feedback, and direct training; (2) how 70% of learning is done on-the-job, 20% through feedback, and 10% through direct training; and (3) that members use a LearningTracker tool to create short- and long-term career and learning plans.
The document provides information about the Professional People Development Academy (PPDA), a project management company that provides skills development solutions. It discusses PPDA's project management approach, which includes project planning, recruitment, training delivery, workplace experience, and placement. It also describes PPDA's use of succession planning, appointment of training providers, and management of workplace experience and placement aspects of skills development projects. The document is intended to provide an overview of PPDA's services and project management model for skills development initiatives.
This document provides an overview and details of the services offered by Talent Hunters (Pvt.) Ltd., a national HR consultancy firm in Pakistan. The document outlines 13 core HR services including recruitment and selection, training and development, compensation and benefits. It also describes 5 HR products/modules including the Smart HR system for automating HR functions like attendance tracking, payroll, and leave management. The document acts as a catalog for potential clients to understand the full scope of Talent Hunters' HR outsourcing capabilities.
Credence Training and Consulting provides competency based 360° corporate training solutions. Our training model allows the organisation to provide a comprehensive personal development and helps to gauge ROI on each employee.
Knowledge Transfer Template: Effective Intranet Tools To Manage Knowledge Tra...My Hub Intranet Solutions
Knowledge transfer is now a critical issue for many companies. In these slides, we look at how a knowledge transfer template facilitated through the company intranet is one very practical tool that can help with this important topic.
Closing the Employee Skills Gap: A Framework for Future Success | Webinar 08....BizLibrary
According to the US Department of Labor July 2014 report, there are more than 9.7 million people seeking work that are unemployed. At the same time, US Bureau of Labor statistic reports there are 4.5 million unfilled job openings in the US economy.
www.bizlibrary.com
How to Create a Competency-Based Training Program - Webinar - 11-12-13BizLibrary
Employee training is fluid, dynamic and complex – which is why Competency-Based Training is a more important strategic component of a today’s employee learning strategies. In this complementary”How-To” e-book, you will learn:
Why a sharp focus on key competencies is more important than ever;
The key characteristics of best-in-class competency-based training programs;
A straightforward seven-step process any organization can use to implement a CBT starting today.
Learn how to create and implement a Competency-Based training program today!
- See more at: http://www.bizlibrary.com/bizblog/posts/2013/november/how-to-create-a-competency-based-training-program-webinar-111213.aspx
Indpendent Maritime Consulting - Managment Development Workshops Templatebjanash
The document describes a series of professional development workshops hosted by IMC R focused on developing business and interpersonal skills. The workshops for winter 2014 cover topics such as interviewing skills, managing employees legally and ethically, building high-performing teams, managing performance, and delegating effectively. The workshops aim to provide maritime professionals with the knowledge and skills needed to perform their roles successfully and drive business results.
The document provides information about training courses offered by Ghana HR Solutions. It begins with the company's vision and mission statements. It then describes that the training courses are interactive, facilitated by experienced trainers, and begin with a needs assessment. A variety of open-house and in-house courses are offered covering topics like leadership, management, personal development, sales and more. The document provides an overview and objectives for some sample courses and concludes with contact information.
Nadia Training Institute is a pioneering corporate training and career development institution in the UAE, GCC, and Middle East. It has over 31 years of experience and 3 offices in major Emirates. The institute offers a variety of intensive, work-related training programs in areas such as soft skills, IT skills, languages, and human resources to help individuals and corporations build skills and further careers. It prides itself on using English as the primary language of instruction and on its small class sizes and state-of-the-art facilities.
Crysol Academy is a training organization that has been operating for 18 years. It provides over 150 training courses in areas like IT technologies, HR skills, soft skills, and behavioral skills. It has a team of experienced trainers from around the world. Crysol Academy aims to meet customer needs responsively and professionally. It works to customize training based on participant interests and expectations. The organization has training centers globally, including locations in India, Dubai, and Singapore, and can provide trainers from the local country to minimize cultural gaps.
IMC Management Development Workshops Winter 2014Ben Nash
The document describes a series of professional development workshops on skills like interviewing, managing employee performance, and effective communication offered by IMC R Professional Development Workshops in winter 2014. The first workshop on interviewing skills is free and intended to help attendees assess and hire the best job candidates. Future workshops focus on topics such as managing legally and ethically, building high performing teams, and delegating effectively. Each workshop provides learning goals and describes how attendees can improve related skills.
Quantum Leap Performance Solutions is a specialized learning solutions partner that has worked with over 75 corporate organizations over the last 5 years. It provides various training programs focused on leadership development, soft skills, functional excellence and assessments to help organizations achieve excellence and growth. Some of its programs include SERVE for managerial competency enhancement, ABC for people management, and functional programs in sales, customer support, HR and more. It has offices in Bangalore and Gurgaon and a network of experts across India.
The document discusses Laporte Management, a strategic business consulting firm that partners with clients to enhance capabilities and performance. It provides details on their management team, achievements in training, client placements, services offered including Lean implementation, talent acquisition, and learning solutions, and their approach of making systemic interventions at the client's organizational level.
The document summarizes Coca-Cola HBC's Fast Forward Development program, which aims to accelerate the development of specialists and junior managers to build a strong talent pipeline. The 12-month program includes leadership training, a cross-functional business project, job enlargement activities, and mentoring. Participants are selected based on criteria like education, English skills, performance, and potential. The program has resulted in many promotions following its first cycle in 2013-2014.
The document discusses human resource development (HRD) competencies and becoming a chief learning officer (CLO). It provides an overview of HRD competencies including training and learning, organization development, and career development. It also outlines the path to becoming a CLO, including foundation competencies, areas of expertise, roles, and future trends in the CLO field and ASTD model. Market requirements from various companies seeking learning and development managers or directors are also included.
Adroit Learning & Manpower Pvt. Ltd is a training and recruitment company based in Ahmedabad, India that was founded in 2004. It has since expanded to offices in Delhi and Pune. The company provides a variety of soft skills, functional, and leadership training programs as well as outbound training experiences. It works with over 60 client companies across industries.
HRD as Business Partner outlines how HRD can help organizations by integrating training, learning, career development, and organization development to improve individual and organizational performance. It discusses focusing HRD efforts on organizational needs, positive behaviors, team effectiveness, quality, sales and profit. Examples of HRD activities that help organizations include setting goals and direction, analyzing talent, leadership development, and change management.
This document provides an overview of training programs offered by Humantalents, a training and development company. It lists over 20 training program topics that Humantalents can design including active training techniques, appreciating diversity, breakthrough learning, career exploration and planning, coaching skills, 360-degree feedback, enhancing established teams, negotiating to win-win, personal effectiveness, productive groups, delivering high-caliber customer service, minimizing stress and maximizing success, the art of delegation, managing change, time management, conducting performance reviews, and communication and leadership skills. For each program it provides the objectives, target participants, and maximum number of participants. It also includes contact information for the lead trainer Jayadeva.
The document outlines an agenda for a workshop on improving service quality. It begins with introductions and then provides an overview of the workshop which includes understanding current service quality, defining service goals, creating an action plan, and measuring future service quality. Key topics that will be covered are the service quality framework, engaging employees, achieving consistency, communicating goals to employees, and using internal and external evaluations. The overall goal is to help participants understand where their organization's service currently stands and develop a plan to close any gaps to achieve service excellence.
Competency Based Training Certification Workshop on Aug 24 2012 at HyderabadSri Harsha Govardhana
This document provides information about a competency-based training workshop to be held on August 24, 2012 in Hyderabad, India. The workshop will provide practical tools and strategies to make training more competency-focused, engaging, and effective to achieve learning results. Attendees will learn how to assess competencies, design competency-based training, evaluate training effectiveness and demonstrate return on investment. The workshop fee is Rs. 7,500 plus taxes and is non-residential. Registration requires filling out a form and payment.
Este documento presenta una serie de ejercicios para mejorar la propulsión en natación. Explica brevemente las leyes de la acción-reacción y de Bernouilli que justifican la propulsión, y luego describe seis ejercicios enfocados en mejorar aspectos técnicos como la entrada de la mano, la fase de tracción, el batido de piernas y la posición de codo en crawl y espalda. Cada ejercicio incluye su objetivo, nivel y una descripción gráfica de su ejecución.
Este documento presenta una propuesta de negocio de panadería y café con un enfoque tradicional. La misión es recrear un espacio acogedor que evoque la casa de la abuela mediante sabores y aromas tradicionales. Se ha analizado la demanda potencial y los grupos objetivo principales son amas de casa, personas mayores de 35 años y estudiantes. El producto estrella identificado es el pan rústico elaborado artesanalmente con horno de leña para reproducir sabores tradicionales.
This document provides an overview and details of the services offered by Talent Hunters (Pvt.) Ltd., a national HR consultancy firm in Pakistan. The document outlines 13 core HR services including recruitment and selection, training and development, compensation and benefits. It also describes 5 HR products/modules including the Smart HR system for automating HR functions like attendance tracking, payroll, and leave management. The document acts as a catalog for potential clients to understand the full scope of Talent Hunters' HR outsourcing capabilities.
Credence Training and Consulting provides competency based 360° corporate training solutions. Our training model allows the organisation to provide a comprehensive personal development and helps to gauge ROI on each employee.
Knowledge Transfer Template: Effective Intranet Tools To Manage Knowledge Tra...My Hub Intranet Solutions
Knowledge transfer is now a critical issue for many companies. In these slides, we look at how a knowledge transfer template facilitated through the company intranet is one very practical tool that can help with this important topic.
Closing the Employee Skills Gap: A Framework for Future Success | Webinar 08....BizLibrary
According to the US Department of Labor July 2014 report, there are more than 9.7 million people seeking work that are unemployed. At the same time, US Bureau of Labor statistic reports there are 4.5 million unfilled job openings in the US economy.
www.bizlibrary.com
How to Create a Competency-Based Training Program - Webinar - 11-12-13BizLibrary
Employee training is fluid, dynamic and complex – which is why Competency-Based Training is a more important strategic component of a today’s employee learning strategies. In this complementary”How-To” e-book, you will learn:
Why a sharp focus on key competencies is more important than ever;
The key characteristics of best-in-class competency-based training programs;
A straightforward seven-step process any organization can use to implement a CBT starting today.
Learn how to create and implement a Competency-Based training program today!
- See more at: http://www.bizlibrary.com/bizblog/posts/2013/november/how-to-create-a-competency-based-training-program-webinar-111213.aspx
Indpendent Maritime Consulting - Managment Development Workshops Templatebjanash
The document describes a series of professional development workshops hosted by IMC R focused on developing business and interpersonal skills. The workshops for winter 2014 cover topics such as interviewing skills, managing employees legally and ethically, building high-performing teams, managing performance, and delegating effectively. The workshops aim to provide maritime professionals with the knowledge and skills needed to perform their roles successfully and drive business results.
The document provides information about training courses offered by Ghana HR Solutions. It begins with the company's vision and mission statements. It then describes that the training courses are interactive, facilitated by experienced trainers, and begin with a needs assessment. A variety of open-house and in-house courses are offered covering topics like leadership, management, personal development, sales and more. The document provides an overview and objectives for some sample courses and concludes with contact information.
Nadia Training Institute is a pioneering corporate training and career development institution in the UAE, GCC, and Middle East. It has over 31 years of experience and 3 offices in major Emirates. The institute offers a variety of intensive, work-related training programs in areas such as soft skills, IT skills, languages, and human resources to help individuals and corporations build skills and further careers. It prides itself on using English as the primary language of instruction and on its small class sizes and state-of-the-art facilities.
Crysol Academy is a training organization that has been operating for 18 years. It provides over 150 training courses in areas like IT technologies, HR skills, soft skills, and behavioral skills. It has a team of experienced trainers from around the world. Crysol Academy aims to meet customer needs responsively and professionally. It works to customize training based on participant interests and expectations. The organization has training centers globally, including locations in India, Dubai, and Singapore, and can provide trainers from the local country to minimize cultural gaps.
IMC Management Development Workshops Winter 2014Ben Nash
The document describes a series of professional development workshops on skills like interviewing, managing employee performance, and effective communication offered by IMC R Professional Development Workshops in winter 2014. The first workshop on interviewing skills is free and intended to help attendees assess and hire the best job candidates. Future workshops focus on topics such as managing legally and ethically, building high performing teams, and delegating effectively. Each workshop provides learning goals and describes how attendees can improve related skills.
Quantum Leap Performance Solutions is a specialized learning solutions partner that has worked with over 75 corporate organizations over the last 5 years. It provides various training programs focused on leadership development, soft skills, functional excellence and assessments to help organizations achieve excellence and growth. Some of its programs include SERVE for managerial competency enhancement, ABC for people management, and functional programs in sales, customer support, HR and more. It has offices in Bangalore and Gurgaon and a network of experts across India.
The document discusses Laporte Management, a strategic business consulting firm that partners with clients to enhance capabilities and performance. It provides details on their management team, achievements in training, client placements, services offered including Lean implementation, talent acquisition, and learning solutions, and their approach of making systemic interventions at the client's organizational level.
The document summarizes Coca-Cola HBC's Fast Forward Development program, which aims to accelerate the development of specialists and junior managers to build a strong talent pipeline. The 12-month program includes leadership training, a cross-functional business project, job enlargement activities, and mentoring. Participants are selected based on criteria like education, English skills, performance, and potential. The program has resulted in many promotions following its first cycle in 2013-2014.
The document discusses human resource development (HRD) competencies and becoming a chief learning officer (CLO). It provides an overview of HRD competencies including training and learning, organization development, and career development. It also outlines the path to becoming a CLO, including foundation competencies, areas of expertise, roles, and future trends in the CLO field and ASTD model. Market requirements from various companies seeking learning and development managers or directors are also included.
Adroit Learning & Manpower Pvt. Ltd is a training and recruitment company based in Ahmedabad, India that was founded in 2004. It has since expanded to offices in Delhi and Pune. The company provides a variety of soft skills, functional, and leadership training programs as well as outbound training experiences. It works with over 60 client companies across industries.
HRD as Business Partner outlines how HRD can help organizations by integrating training, learning, career development, and organization development to improve individual and organizational performance. It discusses focusing HRD efforts on organizational needs, positive behaviors, team effectiveness, quality, sales and profit. Examples of HRD activities that help organizations include setting goals and direction, analyzing talent, leadership development, and change management.
This document provides an overview of training programs offered by Humantalents, a training and development company. It lists over 20 training program topics that Humantalents can design including active training techniques, appreciating diversity, breakthrough learning, career exploration and planning, coaching skills, 360-degree feedback, enhancing established teams, negotiating to win-win, personal effectiveness, productive groups, delivering high-caliber customer service, minimizing stress and maximizing success, the art of delegation, managing change, time management, conducting performance reviews, and communication and leadership skills. For each program it provides the objectives, target participants, and maximum number of participants. It also includes contact information for the lead trainer Jayadeva.
The document outlines an agenda for a workshop on improving service quality. It begins with introductions and then provides an overview of the workshop which includes understanding current service quality, defining service goals, creating an action plan, and measuring future service quality. Key topics that will be covered are the service quality framework, engaging employees, achieving consistency, communicating goals to employees, and using internal and external evaluations. The overall goal is to help participants understand where their organization's service currently stands and develop a plan to close any gaps to achieve service excellence.
Competency Based Training Certification Workshop on Aug 24 2012 at HyderabadSri Harsha Govardhana
This document provides information about a competency-based training workshop to be held on August 24, 2012 in Hyderabad, India. The workshop will provide practical tools and strategies to make training more competency-focused, engaging, and effective to achieve learning results. Attendees will learn how to assess competencies, design competency-based training, evaluate training effectiveness and demonstrate return on investment. The workshop fee is Rs. 7,500 plus taxes and is non-residential. Registration requires filling out a form and payment.
Este documento presenta una serie de ejercicios para mejorar la propulsión en natación. Explica brevemente las leyes de la acción-reacción y de Bernouilli que justifican la propulsión, y luego describe seis ejercicios enfocados en mejorar aspectos técnicos como la entrada de la mano, la fase de tracción, el batido de piernas y la posición de codo en crawl y espalda. Cada ejercicio incluye su objetivo, nivel y una descripción gráfica de su ejecución.
Este documento presenta una propuesta de negocio de panadería y café con un enfoque tradicional. La misión es recrear un espacio acogedor que evoque la casa de la abuela mediante sabores y aromas tradicionales. Se ha analizado la demanda potencial y los grupos objetivo principales son amas de casa, personas mayores de 35 años y estudiantes. El producto estrella identificado es el pan rústico elaborado artesanalmente con horno de leña para reproducir sabores tradicionales.
Este documento describe la experiencia de EMOS S.A., una empresa pública de servicios sanitarios en Chile, en lograr la eficiencia. Explica cómo EMOS alcanzó altos niveles de cobertura y calidad a precios bajos a través de políticas internas de administración holística y focalización en el cliente, así como marcos legales e institucionales que promovieron la eficiencia. Los resultados muestran que EMOS logró altos niveles de rentabilidad e inversiones mientras mantenía tarifas bajas, demostr
La resurrección a través de la pintura. celia martín (6º curso de primaria)inmasanza11
El documento describe tres pinturas que representan la resurrección de Cristo. La primera es de Rubens y se encuentra en la Catedral de Amberes. La segunda es de Giovanni Bellini y data de 1479, representando la resurrección como un hecho histórico. La tercera es del artista estadounidense Bill Wallace, nacido en 1945, que busca reflejar la historia completa del evangelio a través de su obra.
Admit or Die: Addressing Admission Decision Factors on Websites mStoner, Inc.
Debt burdens, the amenities "arms race," and technology are all changing the admissions landscape for colleges and universities. The annual cost of attending college at four-year institutions has risen three times faster than the rate of inflation. Many institutions are fighting harder than ever before for admissions growth.
Is your web site communicating the vital information for decision-making, and are you following usability practices that will lead to conversions?
This session will focus on:
Programs, rankings, location, and costs -- how the best .edu websites are presenting this information.
Content and features that help demonstrate the value of education at specific institutions.
El documento presenta la misión, visión y estructura organizativa de una agencia de colocación. Su objetivo es captar clientes y dar a conocer sus servicios de recursos humanos a empresas. Su visión incluye el reclutamiento directo de personal, gestión administrativa y formativa, y expansión nacional. Su cultura se basa en valores como el respeto, la flexibilidad y la calidad. La agencia está organizada en departamentos de selección, administración, formación y calidad/contabilidad, supervisados por un director general.
This document discusses the importance and value of business modeling. It begins by defining a business model as a simple representation of the complex reality of a business. It then describes the rise of business modeling, driven by the need for communication between parties, managing increasing complexity, and enabling change. The key benefits of business modeling include improved communication, training and learning, persuasion and selling, analysis of business situations, compliance management, software requirements development, and knowledge management. Integrating multiple modeling disciplines provides the most insightful models.
Soziale Netzwerke im Versicherungsvertrieb – Digital noch näher am KundenHenning Meyer
Social Media@Versicherungsvertrieb – Und es geht doch!
Social-Media-Einsatz im Versicherungsvertrieb - Zentral unterstützt, dezentral erfolgreich – vertriebsunterstützende Maßnahmen kurz vorgestellt
iPhone vs. Samsung Galaxy S II - User Experience Case Study (English)eye square
iPhone vs. Samsung UX Case Study
In terms of popularity the iPhone is the clear winner. But is the iPhone really as user friendly as widely assumed? eye square performed a comprehensive usability assessment to find out more about the performance of the iPhone 4 in comparison to the Samsung Galaxy S II.
El documento habla sobre el teletrabajo y el trabajo a domicilio. Explica que el teletrabajo es aquel que se realiza fuera del lugar de trabajo tradicional y no requiere presencia física, mientras que el trabajo a domicilio se hace en la casa propia del trabajador o en locales que no pertenecen al empleador. Ambos comparten el hecho de realizarse en un lugar diferente al centro de trabajo tradicional. La OIT resalta que el teletrabajo puede aumentar las oportunidades laborales y mejorar la
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El documento propone una reingeniería de marca para la empresa Queserías hijos de Martínez Facinetto S.R.L. para diversificar su oferta e introducir una nueva línea de yogures. Se analiza el target, los nuevos productos de yogur, la jerarquización de marcas y estrategias como el refuerzo de la marca principal "Martínez Facinetto" y la regionalización. El objetivo es aprovechar el posicionamiento de la marca actual y extenderlo a los nuevos productos de yogur de manera coherente.
Pizza Point Of Sale System - SpeedLine Overviewcarmensadie
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- Typical restaurant POS systems are not designed for the complexities of pizza ordering like customization options, coupons, and multipricing deals. Pizza transactions can also involve deferred orders, catering, and delivery.
- Pizza orders often include customer information, requiring a customer database that most restaurant POS systems lack. Inventory tracking is also challenging given the customizable pizza menu options.
- SpeedLine is a top-rated pizza POS designed for these complexities, with over 2,000 installations in pizza and QSR chains. It integrates
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Nov Workshop by LMG - People Management Skills [Nov 06, 2013 - Lahore]Learning Minds Group
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This document provides information about a 2-day course on "Managing Administrative Functions" held in Lagos, Nigeria from June 11-12, 2015. The course aims to equip administrators with the knowledge and skills needed to remain competent in rapidly changing work environments. Participants will learn about administrative and management responsibilities, developing office procedures, critical thinking and communication skills. The fee for the course is N105,000 per participant, and organizations can also request in-house training.
This document provides information about a 2-day course on "Managing Administrative Functions" held in Lagos, Nigeria from February 23-24, 2015. The course aims to equip administrators with the knowledge and skills needed to remain competent in rapidly changing work environments. Participants will learn about administrative and management responsibilities, developing office procedures, critical thinking and communication skills. The fee for the course is N105,000 per participant, and organizations can also request in-house training.
In 2006 Al Jonah Training Center was founded in
Riyadh, Saudi Arabia and affiliate of Prospect Education
and Development Company (Al Batani). Al Jonah offer
training programs that cover various aspects of
business requirements.
Al Jonah exerts extensive efforts to be recognized as
Saudi Arabia’s number one training provider for both
public and private sectors.
Al Jonah aspires to be the most efficient center in the
field of business training. Al Jonah hopes to reach that
rank through providing distinguished expertise to our
clients. This high standard of service stems from our
perceptions of the latest developments in our fields.
Al Jonah offers distinguished certified courses that meet
the highest qualitative and professionally oriented
standards. Our aim is to upgrade the efficiency of public
and private sectors employees. This, in turn, will enable
agencies to achieve their objectives through improved
employee performance. Al Jonah seeks to provide
continuous, innovative courses that offer added value
to our clients’ businesses. Al Jonah’s day-to-day activity
is guided by the values of integrity, social responsibility,
innovation, excellence, differentiation, and resilience.
This document provides information about Trainers Asia, a company that offers specialized teambuilding programs, training solutions, and consulting services to businesses and individuals in Asia. It details the company's location and contact information. Trainers Asia aims to help Asian businesses access the latest human capital developments to exceed customer expectations, increase sales, and grow their businesses. The company provides experiential, thematic teambuilding programs, as well as training in soft skills like communication, business effectiveness, business development, and personal impact. It emphasizes that its consultants have in-depth industry knowledge and experience managing large projects, and that its customized solutions are practical, ensure skills transfer, and are quality assured through evaluation.
This document provides information about a 2-day leadership skills course for supervisors taking place in Lagos, Nigeria in February 2014. The course aims to help participants gain awareness of their leadership strengths and challenges, influence others positively, improve decision making and lead organizational change. It will cover topics such as taking responsibility, authentic communication, positive influence, and courage. The target audience is mid-level executives and managers. Participants will receive a certificate and can request a follow-up report on their leadership development.
Business Management Training Course at Zabeel Institute – Dubai | Abu Dhabi | Sharjah
This Business Management Training course is synonymous to the Business Administration course. The dynamic nature of today’s organizations means both rewards and challenges for individuals who will be managing those organizations. This course prepares students with a comprehensive explanation to management principles and practices.
Business Management course provides students with an introduction to contemporary management concepts and skills. It also encourages students to apply these concepts and skills into practice. Through the course, students are expected to improve their understandings of management and skills to manage their study, their work, and personal lives.
For more information on Business Management Training course: http://bit.ly/2OeYjzu
Call: 00971 4 3974905
WhatsApp:- 00971508530428 / 00971504130424 / 00971503068426
Email: mail@zabeelinstitute.ae
Infinity Learning Systems provides training and development programs to help organizations build effective teams, engage employees, and optimize productivity. Their core purpose is "Building competencies with fun" through competency-based, experiential training delivered in an inspiring, educating, and entertaining way. Standard programs cover topics like communication, leadership, performance enhancement, and stress management, while customized programs are tailored to specific learning objectives.
Dew-Point International Ltd is a training and organizational development consulting firm founded in 1973 in Hong Kong. It has over 20 full-time staff and additional consultants operating in Hong Kong, China, and Asia-Pacific. Dew-Point's mission is to provide clients with thorough and practical training solutions to improve organizational effectiveness. It has over 35 years of experience combining Western and Asian expertise. Dew-Point serves a variety of private and public sector clients through in-house customized training, consulting, public courses, and products in areas such as leadership, customer service, and change management.
SLHDNO is a leading management consultancy company in Islamabad Pakistan.
To be the most innovative player in the training and development industry, striving to be the benchmark by which all other training companies and related services are compared.
CORE VALuEs Transparent communications Accountability and respects Innovative customer focus Learning culture through integrated diversity Employee satisfaction Shared vision through ethics and teamwork.
One-to-one Coaching Professional Development • Public Training Sessions • In-House Professional Development • Curriculum Design & Customisations HR & Management Consultancy Services • Job Analysis • Performance Management Strategies • Developing Competency Frameworks • Mystery Shopping eLearning • Learning Technologies • Content Development
Corporate Training Solutions, Bangalore and South Indian LocationsSiddharthan VGJ
Corporate Training solutions and Open workshops in Bangalore. We offer over 30 comprehensive training programs and 2 open workshops. The programs can be offered across south india locations
This document provides information about the Human Capital Capability Academy (HCCA), which was established in 2005 to develop human and organizational capabilities for small and medium enterprises. It offers various services, including organizational development, talent development through training programs, experiential learning activities, and international speakers conferences. HCCA works with clients across many industries to help individuals and organizations improve performance through leadership, management, and soft skills training.
corpora training Service/ company in Bangalore-GITS AccademyGITS Academy
We would like to introduce our-self as, Nationally recognized registered Corporate training organization for Customized course outline, meeting organizational needs. We have 200+ Eminent Technical and non technical trainers, offering valuable insights into real-time scenarios, thus providing the exceptional training.
GITS academy Caters more than 150 courses in over 51 Subject areas, GITS Academy believes in training with industry exposure. We aim at a complete training experience and provide hands on experience to our students, whether they are working professional seeking to add value to their career or Freshers seeking to improve their skills and to increase their probability of getting hired.
Our Corporate Training Programs
BUSINESS ANALYTICS
VBA / Macros
SAS Base & Advanced
SPSS
SQL Server development & Admin
PL/SQL
Basic to Advanced Excel
Hadoop (Development & Administration)
MSBI (SSIS, SSAS, SSRS)
Python
Cognos
Statistical / Predictive Modeling
DATA VISULIZATION
Qlikview
Tableau
Power BI
Spotfire
INFORMATION TECHNOLOGY
Virtualization and Cloud
Cloud computing & Security
IT Security Management
SAS Certification
Microsoft Certification
Cisco Certification
Comptia Certification
Web & Programming
ERP, CRM, ETL, Dynamics, Informatica
Technology Database
Agile and Scrum Certification
QUALITY & SOFTSKILLS
ITIL Foundation, Intermediate, Expert, ITSM
Six Sigma, Lean
Salesforce Training
Behavioral Training
Soft Skills
Neuro Linquistics Programming (NLP)
PROJECT MANAGEMENT
PMP, Prince2, Primavera, MS Project
For more Information give us a ring on +91 8792590942, +91 9632240775
Visit us: http://www.gitsacademy.com/corporate-training/
Founded in 1966, GP Strategies is one of the few truly global performance improvement companies in the market. Serving more than 16 diverse industries, GP Strategies is a leader in sales and technical training, eLearning solutions, and management consulting.
Our services, solutions, and technologies empower organisations to perform above their potential. To do this, we partner closely with clients to develop diverse, comprehensive services based on a commitment to sustainable performance improvement.
Do you have a Leadership and Development Programme? Our programmes enhance the technical competence and behavioural confidence of your biggest asset: your employees.
The document discusses training programs offered by Vibrant Serve, a global training solutions company. It provides an overview of various certification programs in areas such as recruitment, leadership, HR, soft skills and adventure programs. It also outlines training workshops focused on skills like communication, team building, and project management. The training programs aim to develop talent and provide certifications in in-demand skills.
GITS Academy offers over 150 courses across 51 subject areas to provide professional training and hands-on experience to both experienced professionals and freshers. They aim to increase students' skills and employability through instructor-led courses, e-learning, and blended learning solutions tailored to individual and organizational needs. GITS Academy works with subject matter experts to deliver valuable, industry-relevant training at affordable prices and guarantees returns on training investments.
Leadership skills for supervisors feb. lagosPetro Nomics
This document provides information about a 2-day leadership skills training course for supervisors in Lagos, Nigeria from February 19-20, 2015. The training will focus on developing leadership skills like influencing others, effective communication, decision making, and leading organizational change. It will involve questionnaires, discussions, and development of an individual action plan. The fee for the training is 105,000 Naira per participant. Organizations can also request to host a customized in-house training.
Leadership skills for supervisors feb. lagosPetro Nomics
This document summarizes a 2-day leadership skills training course for supervisors in Lagos, Nigeria from February 19-20, 2015. The course will help participants gain awareness of their leadership strengths and challenges, influence others positively, communicate clearly, make better decisions, and lead organizational change. It will include modules on leading with responsibility, authentic communication, positive influence, courage, and developing an action plan. The fee is 105,000 Naira per participant and it is designed for mid-level executives and managers. In-house training is also available.
Executive Education and Corporate TrainingFaisal Faruqui
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Skyrocket training company profile
1. Your Key to Success
World Class Training Tailored for the Middle East
Management and Leadership
PA, Secretary, and Administration
Customer Service
Personal Development
Sales and Marketing
Languages
Computer Skills
www.skyrocket-training.com
State of the Art Training 2012 Courses
2. CONTENTS
CONTENTS
About Skyrocket 01
Our Values 02
Courses 03
Contact Us 04
02
3. Who are we?
About
Skyrocket Training provides top notch quality, short courses
Skyrocket to corporates and individuals. Flexible enough to assist in
implementation of corporates Training plans as well as to
manage last minute requirements.
Our Trainers are professionals in their fields, multilingual, and
we take quality assurance very seriously to ensure you get
the most of our Training.
Our Vision
Skyrocket Training is to be recognized as one of the premier
MENA training providers by the year 2017, known by its
topnotch training courses and development solutions for
organizations and individuals.
Our Mission
1- Enhancing the quality of training through the aggressive
recruitment and support of the best staff, faculty, and
students and to provide them with the resources needed to
promote optimal learning and service.
2- Strengthening mutually beneficial relationships and
building new ones with communities, governmental entities,
private sector, and other institutions for the benefit of
society.
3- Improving the efficiency and effectiveness of
management and administrative services that support
Skyrocket Training mission
4- Fosters intellectual and personal development and
stimulates meaningful research and service to humankind.
Courses can be conducted in English and/or in Arabic, or in any other language
Courses can be attested from knowledge and Human Development Authority at nominal fees
To Book Your Seat, Please Call
Office 235, Matlob Building, 2nd interchange, Sheikh Zayed Road,
03 Phone: 04-3791185, Fax: 04- 3791186, P.O. Box 211981 Dubai, UAE
Email: info@skyrocket-training.com, www.skyrocket-training.com
4. Integrity
Our We exemplify the highest standards of personal and professional ethics
Values in all aspects of our business. We believe in being open, Honest,
trustworthy, and committed to being fair and objective.
Flexibility
With our clients, suppliers and community.
Excellence
We seek the highest possible quality in people, work environment, and
client service. We refer to high professional standards in everything we
do.
Competency
We recruit and retain exceptional people with high levels of skill,
education, and experience. We value motivated and ambitious
individuals who work efficiently and productively to help us fulfill our
mission
Innovation
While keeping focus on the future, we follow excellence in strategic
thought
Courses can be conducted in English and/or in Arabic, or in any other language
Courses can be attested from knowledge and Human Development Authority at nominal fees
To Book Your Seat, Please Call
Office 235, Matlob Building, 2nd interchange, Sheikh Zayed Road,
04 Phone: 04-3791185, Fax: 04- 3791186, P.O. Box 211981 Dubai, UAE
Email: info@skyrocket-training.com, www.skyrocket-training.com
5. COURSES COURSES
Management and leadership 06
PA, Secretary, and Administration Skils 08
Customer Service 11
Personal Development 12
Sales and Marketing 14
Languages 17
Computer skills 19
05
6. Management HR Management Skills
& Skills based program that enforce the characteristics
Of effective HR Management
Leadership Designed for
New HR employees.
Anyone who would like to develop his HR expertise.
Your gain
Understanding of the management skills required to
True motivation comes effectively perform the HR function in an organization
from achievement, Practice skills, such as interviewing, and selection.
personal development, Identify HR employment law and HR roles and responsibilities.
job satisfaction, and Understand how to deal effectively with discipline issues.
recognition
Duration: 4 days/32 hours
Frederick Herzberg
1923-2000, US Cost: AED 6000
psychologist $1635 Partipant
Contents
a.Legal Responsibilities
b-Recruitment & Selection
c- Handling Discipline at Work
d-Developing A Training Plan
e-Theories on Motivation
f-Effective Appraisal Skills
The cost of Human resource Management skills includes:
Pre Training Assessment
Comprehensive training material,
Certificate of completion
Personal action plan
Refreshments throughout the day
Courses can be conducted in English and/or in Arabic, or in any other language
Courses can be attested from knowledge and Human Development Authority at nominal fees
To Book Your Seat, Please Call
Office 235, Matlob Building, 2nd interchange, Sheikh Zayed Road,
06 Phone: 04-3791185, Fax: 04- 3791186, P.O. Box 211981 Dubai, UAE
Email: info@skyrocket-training.com, www.skyrocket-training.com
7. Management Time Management and Boosting
& Productivity workshop
Leadership The objective of this workshop is to increase productivity of the
individuals, by applying some tactics
One always has time
enough, if one will Designed for:
Anybody who feels there are not enough time in the day to
apply it well.
complete their work, and for anyone who works at tight
deadlines and want to get the most value from every hour.
Johann Wolfgang
von Goethe Your gain:
Identify your own behavioral style time management issues
Create and prioritize high-value goals, and develop a
strategy to support your goals
Practise best processes to overcome the main time stealers.
Develop a strategy for more efficient & productive meetings
Duration: 1 day/ 8 hours
Cost: AED 1500
$ 409 / Participant
Contents
Time Management styles
Setting goals
Prioritizing your workload and using priority ratings
Identify time stealers
Using planning tools to optimize effectiveness
What is delegation and how to delegate effectively?
Practical applications to change your team dynmaics
Handling emails and coping with deadlines
Ways of saying ‘no’ constructively
Time Management Practical application exercise
Time Management assessment
AT SKYROCKET TRAINING YOU WILL NOT ONLY DEVELOP YOUR
SKILLS BUT ALSO, YOU WILL EXPAND YOUR WORLDVIEW,
NETWORK OF FRIENDS, YOUR CAREER, AND YOUR BUSINESS
OPPORTUNITES.
Courses can be conducted in English and/or in Arabic, or in any other language
Courses can be attested from knowledge and Human Development Authority at nominal fees
To Book Your Seat, Please Call
Office 235, Matlob Building, 2nd interchange, Sheikh Zayed Road,
07 Phone: 04-3791185, Fax: 04- 3791186, P.O. Box 211981 Dubai, UAE
Email: info@skyrocket-training.com, www.skyrocket-training.com
8. PA Professional Secretarial and
Secretary Administration Skills
and This course develops all these skills and knowledge that enable
office Professional to maximize his contribution to the manager,
Administration team and organization.
Skills Designed for
Secretaries or administrators, who wish to improve their skills, or
about to be appointed to such a position,
Your gain
Practical skills to improve administration within your office, or
organization
Understanding of what makes a good administrator
Plan, organize and manage your time more effectively.
Effective communication skills to deal successfully with
colleagues and customers.
You will leave the course with practical toolkits and a list of tips
and recommended further reading.
Duration: 2 days/ 16 hours
Cost: AED 3000
$ 818 / Participant
Contents;
Administrative responsibilities, skills, and qualities
Developing professional appearance, punctuality & office ethics
Prioritization and flexibility when priorities change
Effective time Management, saving time using email
Avoiding common mistakes
Understanding Methods of Filing & Selecting the Best One
Managing Petty Cash
Effective listening skills, Communication, Body Language, Words,
& Tone of Voice, Questioning For Clarity
Saying 'No' Constructively
Establishing effective procedures
Organizing meetings – taking minutes.
Writing on behalf of others
Formulating an action plan
Effective written Business Communication
Telephone Skills and Telephone Etiquette
Courses can be conducted in English and/or in Arabic, or in any other language
Courses can be attested from knowledge and Human Development Authority at nominal fees
To Book Your Seat, Please Call
Office 235, Matlob Building, 2nd interchange, Sheikh Zayed Road,
08 Phone: 04-3791185, Fax: 04- 3791186, P.O. Box 211981 Dubai, UAE
Email: info@skyrocket-training.com, www.skyrocket-training.com
9. PA The Perfect PA
Secretary A hands-on and practical workshop trained by professional trainers
who had solid experience as PAs themselves, during this interactive
and workshop you will practice new skills on how to provide the best
possible assistance to Mangers, and colleagues.
Administration
Designed for
Skills Currently working executive secretary, senior secretary, and
Personal assistants
Your Gain
Always be nice to By the end of this workshop, you will be able to;
secretaries. They are
the real gatekeepers be more efficient by organizing and planning well
in the world. Manage your relationship with managers and colleagues
Understand your importance to the success of the organization
Anthony J. D'Angelo More initiative and enable your manager to be more efficient
Improve your communication skills
Duration: 2 days/ 16 hours
Cost: AED 3000
$ 818 / Participant
Contents
Organisation skills
Communication skills
Meeting Manger’s expectations
Managing your professional image
Courses can be conducted in English and/or in Arabic, or in any other language
Courses can be attested from knowledge and Human Development Authority at nominal fees
To Book Your Seat, Please Call
Office 235, Matlob Building, 2nd interchange, Sheikh Zayed Road,
09 Phone: 04-3791185, Fax: 04- 3791186, P.O. Box 211981 Dubai, UAE
Email: info@skyrocket-training.com, www.skyrocket-training.com
10. PA Writing Effective Report
Secretary This workshop permits participants to improve their effectiveness in
and written communication skills by using clearer and simpler language.
Administration Designed for:
Designed for native or non-native English speakers who are having a
Skills good level of written English
Your Gain
By the end of this workshop, you will be able to
"The price of making a Build the introduction, the body, and the conclusion of an
powerful statement is effective report
cheap compared to Understand the logical sequence of constructing a report
the cost of ads that Organize and structure your writing.
don't work." Use an appropriate style and tone, and use a suitable
vocabulary.
The Wizard of Ads, Achieve clarity, accuracy and completeness;
Roy H. Williams Recognize common errors in report writing
Evaluate your report
Duration: 2 days/ 16 hours
Cost: AED 3000
$ 818 / Participant
Contents:
Types of writing a report
Analysis of Readers, their types, & expectations
The six steps to creating a business report
Practise methods to structure content; “SPRI”, “KISS” approach
Choose the Appropriate style and tone:
Effective Writing Process: Language, Structure, Style and Tone,
Grammar, Spelling, Punctuation, Signpost Language
Report Writing Practice
Effective Proofreading & Editing
The Use Of Graphics
References, Glossary & Appendices
AT SKYROCKET TRAINING WE PROVIDE WIDE RANGE OF
COURSES AND WORKSHOPS
Courses can be conducted in English and/or in Arabic, or in any other language
Courses can be attested from knowledge and Human Development Authority at nominal fees
To Book Your Seat, Please Call
Office 235, Matlob Building, 2nd interchange, Sheikh Zayed Road,
10 Phone: 04-3791185, Fax: 04- 3791186, P.O. Box 211981 Dubai, UAE
Email: info@skyrocket-training.com, www.skyrocket-training.com
11. Customer Developing World Class
Service Customer service
Designed for:
Customer service representatives
Sales and marketing professionals
Customer service supervisors and managers
It is not the employer Field service representatives
who pays the wages. Account managers
Front line workers
Employers only handle
the money. It is the Your gain
customer who pays By the end of this course you will be able to:
the wages.
Have the skills to provide Legendary service to all customers
Henry Ford Recognize the needs and expectations of a customer
The ability to maintain excellent impression for yourself and your
company
Maintain a positive, customer-focused attitude, even in
challenging situations.
Duration: 2 days/ 16 hours
Cost: AED 3000
$ 818 / Participant
Contents
Making the customer feel special and valued
Positive words, tone and body language is the impression you
create
Establishing rapport with customer
Asking the right questions - TED technique
Showing a ‘brand’ image
Using C.A.R.P system to resolve customers’ complain
Giving ‘bad news’ and saying ‘no’ constructively
Defusing a difficult situation
Demonstrating empathy - exploring options and alternatives
Balanced behavior responses
Acting on feedback from customers
How to generate customer loyalty
Improving the brand experience
Managing customer complaints
Managing extremes of behavior
Managing your emotion and your customer’s emotion
Using the complaint to re-shape the ‘customer experience’
Genuine, sincere and proactive customer service
AT SKYROCKET TRAINING WE ENGAGE YOUR CREATIVITY, SKILLS
AND TALENTS TO EMPOWER YOUR PRODUCTIVITY
Courses can be conducted in English and/or in Arabic, or in any other language
Courses can be attested from knowledge and Human Development Authority at nominal fees
To Book Your Seat, Please Call
Office 235, Matlob Building, 2nd interchange, Sheikh Zayed Road,
11 Phone: 04-3791185, Fax: 04- 3791186, P.O. Box 211981 Dubai, UAE
Email: info@skyrocket-training.com, www.skyrocket-training.com
12. Personal Presentation Skills
Development Speak as well as you dream
During the workshop you will deliver presentations and receive
constructive feedback from your peers and the Trainer. You will develop a
presentation self-improvement action plan. DVD recordings will be used in
The audience only pays this program for giving constructive feedback during practice sessions.
attention as long as you
know where you are Designed for:
going.” Professionals who makes presentations
Your gain
Philip Crosby By the end of this course, participants will be able to;
Speak to groups with greater confidence and professionalism.
Plan and prepare their presentations more effectively.
Speak with confidence to handle difficult people and difficult topics
Make some tricks of the trade to enhance your delivery and engage
any audience.
Duration: 3 days/ 24 hours
Cost: AED 4500
$ 1227 / Participant
Contents
Preparation
During presentation
The Challenging Audience
Courses can be conducted in English and/or in Arabic, or in any other language
Courses can be attested from knowledge and Human Development Authority at nominal fees
To Book Your Seat, Please Call
Office 235, Matlob Building, 2nd interchange, Sheikh Zayed Road,
12 Phone: 04-3791185, Fax: 04- 3791186, P.O. Box 211981 Dubai, UAE
Email: info@skyrocket-training.com, www.skyrocket-training.com
13. Personal Advanced Presentation Skills
Development An intensive and highly interactive two-day training course to help ensure
you get the most from every presentation opportunity.
Designed for
Managers, department heads, team leaders and supervisors, any
experienced presenter who wants to excel with his presentations to
achieve more results
Your gain
By the end of this program, you will be able to
Acquire more confidence, ability to deliver top notch presentations
Deal confidently with interruptions and challenging situations
Identify your improvement areas and practice to overcome your
challenges
Win the trust of your audience – open doors and get results
Understand your own communication strengths, and enhance them
using tools and techniques for stronger communication
Have more confidence when presenting to large and small number of
audiences
Duration: 2 days/ 16 hours
Cost: AED 3000
$ 818 / Participant
Contents
Self-analysis of current presentation style
Controlling nervous energy
Developing a more confident , convincing, and greater range of
expression in the voice to Influence your audience
Developing your unique presentation style and Applying structure and
style effectively
Preparing a presentation within a strict time constraint
Establishing the key message
Gaining your audience's attention and interest
Delivery of a set presentation to a given audience
'Dos' & 'Don'ts' For Presentations
Taking control of your audience
Tips on delivering to large and small audiences
Dealing with difficult audiences
Approaching your presentation without going through it slide by slide
Creativity and 'Out of the box' thinking to create your presentation
Handling Difficult Questions
Tools to stay confident and professional when you don't know the
answer
Dealing with questions as an opportunity
Individual assessment of progress achieved and Personal action plans
Courses can be conducted in English and/or in Arabic, or in any other language
Courses can be attested from knowledge and Human Development Authority at nominal fees
To Book Your Seat, Please Call
Office 235, Matlob Building, 2nd interchange, Sheikh Zayed Road,
13 Phone: 04-3791185, Fax: 04- 3791186, P.O. Box 211981 Dubai, UAE
Email: info@skyrocket-training.com, www.skyrocket-training.com
14. Sales Retail Excellence
and This course provides physical tools that you can use to gain a better
understanding of best retail practice and suits your immediate need or
Marketing progress to expand your retail knowledge.
Designed for
Store Manager, retail staff, and every person who comes into contact with
a customer in any type of retail outlet should attend this course.
“There is only one boss.
Your gain
The customer. And he By the end of this course you will be able to;
can fire everybody in
the company from the Take the basic elements of your job and incorporate them into the
chairman on down, highest standards of retail support.
Use day to day practices toward personal improvement in Retail
simply by spending his selling
money somewhere Understanding common retail financial reporting, KPI's and establishing
else.” financial controls through effective budgeting.
Sam Walton- Wal-Mart Duration: 2 days/ 16 hours
founder Cost: AED 3000
$ 818 / Participant
Contents
Going the extra mile in customer service
Creating A Positive First Impression
Welcoming The Customer
Expectations from Professional Retail Salesperson
Techniques to create visually appealing displays and make the shop
irresistible
Merchandising strategies
Focal points as powerful tool in sales (Body Language, Questioning,
Effective Listening)
Identifying Retail Customer Needs (Questioning Techniques For Effec-
tive Selling , Offering Solutions)
How To Handle Objections including Price Objections
Handling A Queue Of Customers
Closing The Sale
The Seven Steps of a Retail Sale
Actual store transformation exercise from layout analysis to strategic
product placement.
Post-Sales Techniques
Handling Complaints
Ten Rules For Getting Repeat Retail Business
Retail Matrix, KPI’s and KRA’s
AT SKYROCKET TRAINING WE ARRANGE OUR SCHEDULE AND
LOCATION ACCORDING TO YOUR PREFRENCES
Courses can be conducted in English and/or in Arabic, or in any other language
Courses can be attested from knowledge and Human Development Authority at nominal fees
To Book Your Seat, Please Call
Office 235, Matlob Building, 2nd interchange, Sheikh Zayed Road,
14 Phone: 04-3791185, Fax: 04- 3791186, P.O. Box 211981 Dubai, UAE
Email: info@skyrocket-training.com, www.skyrocket-training.com
15. Sales Successful Selling Skills
and A very interactive workshop designed to provide new sales people with
the essential techniques to understand the sales process, overcome
Marketing problems during their work to close more sales and exceed their targets.
Designed for:
Existing sales people and business-to-business salesperson with
No formal training who need the best possible understanding of the
sales process
Everyone is in sales.
Telesales people
Whatever area you work Anyone thinking of sales as a career
in, you do have clients This course is not for experienced sales people.
and you do need to sell.
Your gain
Identify your preferred Selling Style and increase your flexibility to
Jay Abraham
adapt larger range of buyer’s styles.
Master sales techniques in difficult selling situations
Guide the customer through the conversation to identify key needs.
Present your products that solve the customer needs
Prepare for sales presentations and calls and build a sales kit of tools
Respond creatively to sales objections and difficult customers
Develop questioning models for customers to buy by choice.
Make effective cold calls that produce appointments.
Differentiate both your company and your sales people from the
competition
Make your own personal development plan.
Duration: 4 days/ 32 hours
Cost: AED 6000
$ 1635 / Participant
Contents
Principles of Selling
Using Non-verbal communication effectively
The skills of high-performing sales people
Know the market you’re selling to
Knowing your products/ services and prepare to meet all your client’s
objectives.
Sales Process and what do you need to achieve at each stage before
moving to the next stage (Greeting, Probing, etc.)
How to close the sale Successfully
Techniques for Professional Selling:
Designing your personal sales plan
Time and territory management
Building customer relationship and Social networking
Handling objections Using APAC,
Fact-feature-benefit link
Skills practice
Ten selling mistakes to avoid
Appointments by telephone
Identifying the decision maker
Developing the right mind set & importance of personal presentation
Using a powerful sales process to guide the meeting
Building your confidence to communicate with people at all levels
Adapting your body language and approach for maximum impact
When to speak and when to stay silent
15 Reading buying signals
16. Sales Advanced Selling Skills
and This interactive workshop is tailored for sales professionals who had worked
for sales, for not less than 2 years, it help them to put their sales strategies,
Marketing plans, time management, sales forecasting, account managing…etc,
and to develop more business into existing clients.
Designed for
Experienced sales professionals interested in increasing their sales skill.
Account managers
Business to Business sales people
"If you are not taking Your gain
care of your customer, By the end of this interactive workshop, you will be able to
your competitor will." Develop a creative, structured and value generating account plan.
Manage your business relationships to increase your business.
Understand how to develop a planned approach to increasing
Bob Hooey business.
Effective time Management
Complete key documentation that supports account development.
Duration: 2 days/ 16 hours
Cost: AED 3000
$ 818 / Participant
Contents:
Quality of a professional sales person
Market analysis
Putting Strategies and planning
Cycle of selling and buying
Facilitative Selling
Group selling strategies
Sales techniques for group presentation
Managing key accounts
Research for account organization, it’s structure, and key persons
SWOT analysis
Understand the market and where can you fit in
Learn to Win-Win negotiations with single or multiple contacts
The Proposal, presentations, buying signals and closing the sale
Apply added value to reduce the needs for price cutting
Maintaining key account relationship
Increase profitability of sales hours
Financial justification to ensure that large deals make large profits
Making a business plan
Courses can be conducted in English and/or in Arabic, or in any other language
Courses can be attested from knowledge and Human Development Authority at nominal fees
To Book Your Seat, Please Call
Office 235, Matlob Building, 2nd interchange, Sheikh Zayed Road,
16 Phone: 04-3791185, Fax: 04- 3791186, P.O. Box 211981 Dubai, UAE
Email: info@skyrocket-training.com, www.skyrocket-training.com
17. Languages Languages
Skyrocket training offers over 100 courses in language including but not
limited to:
English Danish Lithuanian Sindhi
Arabic French Luxembourgish Sinhala
Farsi Gaelic Malagasy Slovak
Russian Georgian Malay Slovenian
Afrikaans Greek Malayalam Somali
Albanian Gujarati Mongolian Swahili
Armenian Hausa Navajo Swedish
Bengali Hindi Nepali Swiss
“You live a new life for Breton Hungarian Norwegian Tagalog
very new language you Bulgarian Icelandic Papiamento Tamil
speak” Cantonese Igbo Pashto Telugu
Catalan Indonesian Pidgin Thai
Chichewa Irish Polish Turkish
Czech Proverb Chuvash Italian Portuguese Ukrainian
Cornish Japanese Punjabi Urdu
Corsican Kirghiz Romanian Uzbek
Croatian Korean Serbian Vietnamese
Czech Latin Setswana
Chinese Latvian
Skyrocket Training has many delivery ways to satisfy your own needs
Course type Schedule Group size Duration
Regular group 2 hours twice a Average 12-15 30 hours
course week for 7.5 weeks participants
Intensive 2 hours daily from Average 12-15 30 hours
courses Sunday to Thursday participants
for 3 weeks
Weekend 3 hours Fridays, and Average 12-15 30 hours
courses Saturdays for 5 participants
weeks
Small group 2 hours twice a Average 5 - 8 30 hours
courses week for 7.5 weeks participants
Semi-Private Flexible according
courses to customer in 2-3 participants 30 hours
timing and location
Private Flexible according
courses to customer in 1 participant 15 hours
timing and location
EVERY TEACHER AT SKYROCKET TRAINING IS
COMMITTED TO HELPING STUDENTS SUCCEED.
Courses can be conducted in English and/or in Arabic, or in any other language
Courses can be attested from knowledge and Human Development Authority at nominal fees
To Book Your Seat, Please Call
Office 235, Matlob Building, 2nd interchange, Sheikh Zayed Road,
17 Phone: 04-3791185, Fax: 04- 3791186, P.O. Box 211981 Dubai, UAE
Email: info@skyrocket-training.com, www.skyrocket-training.com
18. Languages Languages
Skyrocket Training is an accredited Tests and examinations preparation
center by Knowledge and Human development Authority, we Provide
Training in
No registration fees. Teacher Training / TESOL
The cost of all language No teaching experience needed
training programs includes Needed
Four-week sessions
Pre-Training Assessment 130 hours of instruction
Invidual Course Manual Requires TOEFL 79, IELTS 6.5, or oral interview
Cost: AED 5000
$ 1363 / Participant
IELTS/ TOEFL
Qualified, experienced Trainers
Personalized attention, and direct interaction with
your teacher
36 hours of instruction and practice
Cost: AED 2300
$ 627 / Participant
Effective business English writing
Qualified, experienced Trainers
Personalized attention, and direct interaction with
your teacher
10 hours of instruction and practice
Cost: AED 1850
$ 505 / Participant
Throughout each program, participants are immersed in an English
environment among native English Trainers that offers exciting
opportunities to explore
Courses can be conducted in English and/or in Arabic, or in any other language
Courses can be attested from knowledge and Human Development Authority at nominal fees
To Book Your Seat, Please Call
Office 235, Matlob Building, 2nd interchange, Sheikh Zayed Road,
18 Phone: 04-3791185, Fax: 04- 3791186, P.O. Box 211981 Dubai, UAE
Email: info@skyrocket-training.com, www.skyrocket-training.com
19. Computer Microsoft Office Courses
Skills Course is scheduled according to dates that you provide
Training can be in 1 day session or in many days’ sessions
Training Personalized attention, and direct interaction with your teacher
Microsoft Office - Word® 2007 / 2010
Basic Level
MICROSOFT CERTIFIED
8 hours
TRAINERS WILL COME
Group size: average 8 participants
TO YOUR OFFICE AND
TRAIN YOUR Cost: AED 800
EMPLOYEES $ 218 / Participant
Basic Level
8 hours
Private: 1 participant
Cost: AED 1400
$ 382 / Participant
Advanced Level
8 hours
Group size: average 8 participants
Cost: AED 800
$ 218 / Participant
Advanced Level
8 hours
Private: 1 participant
Cost: AED 1400
$ 382 / Participant
Microsoft Office - Excel® 2007 / 2010
Basic Level
8 hours
Group size: average 8 participants
Cost: AED 800
$ 218 / Participant
Basic Level
8 hours
Private: 1 participant
Cost: AED 1400
$ 382 / Participant
Advanced Level
8 hours
Group size: average 8 participants
Cost: AED 800
$ 218 / Participant
Advanced Level
8 hours
Private: 1 participant
Cost: AED 1400
19 $ 382 / Participant
20. Computer Microsoft Office Courses
Skills Microsoft Office - PowerPoint® 2007 / 2010
Training Basic Level
8 hours
Group size: average 8 participants
Cost: AED 800
$ 218 / Participant
Basic Level
8 hours
Private: 1 participant
Cost: AED 1400
$ 382 / Participant
Advanced Level
8 hours
Group size: average 8 participants
Cost: AED 800
$ 218 / Participant
Advanced Level
8 hours
Private: 1 participant
Cost: AED 1400
$ 382 / Participant
Courses can be conducted in English and/or in Arabic, or in any other language
Courses can be attested from knowledge and Human Development Authority at nominal fees
To Book Your Seat, Please Call
Office 235, Matlob Building, 2nd interchange, Sheikh Zayed Road,
20 Phone: 04-3791185, Fax: 04- 3791186, P.O. Box 211981 Dubai, UAE
Email: info@skyrocket-training.com, www.skyrocket-training.com