1. Job Description
Revised 02.17.2015
Job Title: Trainer Development Specialist
Job Code:
FLSA Status:
Job Code:
Department Summary
A Fortune 250 company with 2011 revenues surpassing $14 billion, DISH aggressively recruits
energetic, driven and intelligent individuals who embrace the three core values of the company’s
culture – pride, adventure and winning. This internal mantra encourages staff to exceed
expectations, overcome obstacles and embrace a competitive spirit in an effort to separate
excellence from mediocrity. Join the DISH teamfor a rewarding career that advances the company’s
mission of providing an outstanding entertainment experience – anywhere, anytime – to customers
throughout the nation.
DISH’sCustomer Service Centers provide award-winning service to millions of customers throughout
the nation. Customer and Technical Service representatives act as excellent information resources
for billing, programming and troubleshooting questions including suggesting ways for existing
customers to get the most value and enjoyment from their DISH experience.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
Primary responsibilities are described in the following categories but are not limited to:
 On-board new trainers through DISH prescribed trainer platform skill methodology
 Certify Trainers evaluating, assisting, and ensuring all site Trainers are meeting enterprise
goals/expectations
 Consistent development of Training managers, Trainers, OJT Coach, Transition Coach, and
OJTs through continual and critical analysis enhancing training teams’ effectiveness by
formally addressing areas of opportunity and strengths
 Building strong partnerships with all stakeholders by proactively and regularly meeting with
strategicpartners across multiple departments/levels in order to communicate the business,
determine needs, and support actions needed
 Ensure consistency and efficiency in Training execution fully understanding and holding sites
accountable for following DISH curriculum and processes while determining ways to improve
execution
 Measuring site readiness to execute training and measuring the effectiveness of training
being delivered utilizing scorecards and training observations

2. Job Description
Revised 02.17.2015
Attributes:
 CustomerFocus – Is dedicated to meeting the expectations and requirements of internal
and external customers; gets first-hand customer information and uses it for improvements
in products and services; acts with customers in mind; establishes and maintains effective
relationships with customers and gains their trust and respect
 Managing Diversity - Manages all kinds and classes of people equitably; deals effectively
with all races, nationalities, cultures, disabilities, agesand both sexes; hires variety and
diversity without regardto class; supports equal and fair treatment and opportunity for all
 Functional/TechnicalSkills - Has the functional and technical knowledge and skills to do the
job at a high level of accomplishment
 Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile
learner; open to change; analyzes both successes and failures for clues to improvement;
experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks;
quickly grasps the essence and the underlying structure of anything
 Listening - Practices attentive and active listening; has the patience to hear people out; can
accurately restatethe opinions of others even when he/she disagrees
 Presentation Skills - Is effective in a variety of formal presentation settings: one-on-one,
small and largegroups, with peers, direct reports and leadership; is effective both inside and
outside the organization, on both cool data and hot and controversial topics; commands
attention and can manage group process during the presentation; can change tactics
midstream when something isn't working
 Process Management – Good at figuring out the processes necessary to get things done;
knows how organize people and activities; understands how to separate and combine tasks
into efficient work flow; know what to measure and how to measure it; can see
opportunities for synergy and integration where others can’t; can simplify complex
processes; gets more out of fewer resources
 Drive for Results – Can be counted on to exceed goals successfully; is constantly and
consistently one of the top performers; very bottom-line oriented; steadfastly pushes self
and others for results
 Time Management - Uses his/her time effectively and efficiently; values time; concentrates
his/her efforts on the more important priorities; getsmore done in less time than others can
attend to a broader rangeof activities
 Written Communications - is able to write clearly and succinctly in a variety of
communication settings and styles; can get messages across that have the desired effect
Experience/Requirements:
 High school diploma, GED, or equivalent experience.
 Two years of related experience and/or training; or equivalent combination of education
and experience
 Ability to effectively respond to and interact with all levels of organizational staff
 Competencies include excellent organizational, analytical, interpersonal and written/oral
communication skills
 Flexible, innovative and the ability to managestaff, responsibilities and priorities in a fast
paced, growth-oriented and time-critical environment
 Up to 50-75% of travel is required; primarily international travel
 Must be able cover travel expenses at the time of travel (reimbursed upon completion)
 Must have a valid credit card, a U.S. State-issued driver’s license, and passport
 Understand and be able to deliver curriculum
 Understand and be able to communicate DISH strategyand direction