1) The document discusses different aspects of training clients for content management systems (CMS) like Joomla, Drupal, and WordPress. It covers content, outcomes, methods, and media. 2) For content, it recommends focusing on procedures, facts, concepts, processes, and principles instead of too many words. Outcomes should define what students will be able to do. Methods provide step-by-step procedures. Effective media includes webinars, documentation, and custom videos. 3) The key is using a combination of content, outcomes, methods, and various media types to create an ongoing training process instead of one-time sessions. Common mistakes include not seeing training as a process and

1. Training for CMS Clients Steve Burge Open Source Training Open Source Matters

2. Steve Burge

3. Most Training is Wasted

4. Most Training is Unfair “ You’ve been trained. Go do it.” Life gets in the way. People forget. Be realistic. Training is a process.

5. Four Parts to Training Content Outcomes Methods Media

6. 1) Content

7. 1) Content “ Get rid of half the words on each page, then get rid of half of what’s left.” - Steve Krug

8. 1) Content: Our Classes 2007 Morning: Articles, Menus, Extensions, User, Settings, Templates … Afternoon: Ecommerce, Blogs, SEO, Community, Security, Kitchen Sink 2010 First Day: Articles Second Day : Extensions

9. 1) Content: K.I.S.S.

10. 1) Content: People really want to know what they don’t need to know

11. 1) Content: Joomla Example

12. 1) Content: Drupal Example

13. 1) Content: Wordpress Example

14. 1) Content: Types Procedures: do X, then Y, then Z Facts: you can login at /wp-admin/ Concepts: a widget is a small box Processes: how a template works Principles: what’s the strategy behind this decision?

15. 1) Content: Types Procedures Facts Concepts Processes Principles

16. 2) Outcomes

17. 2) Outcomes: “ Rarely is the question asked, is our children learning?" - George Bush

18. 2) Outcomes: Examples Procedures: the student can add articles to the site. Facts: the student knows that we’re using Joomla 1.5 Concepts: the student knows what a module is

19. 2) Outcomes “ Learn the rules so you know how to break them properly” - Bruce Lee

20. 3) Methods

21. 3) Methods

22. 3) Methods: Joomla Procedure S: Sections C: Categories A: Articles M: Menu links

23. 3) Methods: Drupal Procedure Roles: User Management >> Roles and create a role Permissions: User Management >> Permissions and check boxes Users: User Management >> Users, create a user and assign to the role

24. 3) Methods: Tell ‘em what you’ll tell ‘em Show the procedure Have students repeat the procedure with guidelines Have the students repeat without guidelines Tell ‘em what you told ‘em

25. 4) Media

26. 4) Media: Live: classroom training, webinars 2. Not live: books, videos, documentation

27. 4) Media: Classroom training Don’t. Unless it’s a very, very small group or you really are a teacher. Devs make terrible teachers

28. 4) Media: Webinar training Gotomeeting superior to Webex Yuuguu.com DimDim also Gets very tiring quickly Better for small chunks

29. 4) Media: Books Most books are terrible. Badly written by non-coders and confused about their audience. Honorable mentions: Joomla Start to Finish by Jen Kramer Front-end Drupal by Emma-Jane Hogbin

30. 4) Media: Generic Videos Often disorganized or done by one-guy-in-his-parents-basement-with-Camtasia-and-$15-headset OSTraining.com Lynda.com Lullabot.com (Drupal)

31. 5) Media: Custom Videos Jing.com iShowU Screenflow Camtasia

32. Media: Documentation Screensteps: Joomla has http://joomanuals.com

33. It’s a Ongoing Process “ A teacher is one who makes himself progressively unnecessary.” - Thomas Carruthers

34. Most Common Mistakes Not seeing training as a process Not using a combination of media Changing the admin area design

35. Training Procedure Content Procedure Facts Concepts Outcomes Methods Workflows Media Use a mix

36. Further Reading Developing Technical Training Ruth Colvin Clark

37. Questions

38. Thank you. Steve Burge Open Source Training Atlanta, USA [email_address]