it is about total quality management in business

1. TQM
IN
SYBCOM B

2. INTRODUCTION
INFRASTRUCTURE IS A BASIC PHYSICAL AND
ORGANISATIONAL STRUCTURES NEEDED FOR THE
OPERATION OF THE SOCIETY AND ENTERPRISE.
THE TERM TYPICALLY REFERS TO THE TECHNICAL
STRUCTURE THAT SUPPORT A SOCIETY SUCH AS
ROADS, WATER SUPPLY, POWER GRIDS, TELE
COMMUNICATIONS AND SO ON..
FUNCTIONALLY, INFRASTRUCTURE FACILITATES THE
PRODUCTION OF GOODS AND SERVICES.

3. WHAT IS TQM ?
“ AN INTEGRATIVE PHILOSOPHY OF MANAGEMENT FOR CONTINUOUSLY
IMPROVING THE QUALITY OF PRODUCTS AND PROCESSES.”
 TOTAL QUALITY MANAGEMENT IS A MANAGEMENT APPROACH THAT
ORIGINATED IN THE 1950S AND HAS STEADILY BECOME MORE
POPULAR SINCE THE EARLY 1980S.
 TQM IS A MANAGEMENT PHILOSOPHY THAT SEEKS TO INTEGRATE ALL
ORGANIZATIONAL FUNCTIONS (MARKETING, FINANCE, DESIGN,
ENGINEERING, AND PRODUCTION, CUSTOMER SERVICE, ETC.) TO
FOCUS ON MEETING CUSTOMER NEEDS AND ORGANIZATIONAL
OBJECTIVES.

4. IMPORTANCE OF TQM
COMMITMENT AND
UNDERSTANDING
FROM EMPLOYEES.
QUALITY
IMPROVEMENT
CULTURE.
CONTINUOUS
IMPROVEMENT IN
PROCESS.
EFFECTIVE
CONTROL.
FOCUS ON
CUSTOMER
REQUIRMENTS.

5. PRINCIPLES OF TQM
MANAGEMENT COMMITMENT
PLAN (DRIVE, DIRECT)
DO (SUPPORT, PARTICIPATE)
CHECK (REVIEW)
ACT (RECOGNIZE, COMMUNICATE,
REVISE)
EMPLOYEE EMPOWERMENT
TRAINNING
SUGGESTION SCHEME
MEASUREMENT AND RECOGNITION
EXCELLENCE TEAMS
CONTINUOUS IMPROVEMENT
SYSTEMATIC MEASUREMENT
EXCELLENCE TEAMS
CROSS-FUNCTIONAL PROCESS
MANAGENENT
ATTAIN ,MAINTAIN , IMPROVE
STANDARDS
CUSTOMER FOCUS
SUPPLIER PARTNERSHIP
SERVICE RELATIONSHIP WITH INTER
CUSTOMER
NEVER COMPROMISE QUALITY
CUSTOMER DRIVEN STANDARDS

7. BANDRA WORLI SEA LINK
INAUGURATION JUNE 30,2009.
LANDMARK FOR MUMBAI CITY.
BUILT OVER THE MAHIM BAY.
CONNECTS BANDRA (SUBURB) TO WORLI
(CENTRAL MUMBAI).
8-LANE WIDE .
SEA LINK LENGTH – 5.6-KM, 3.8-KM OVER THE SEA.

8. MANAGEMENT OF SEA LINK
BRIDGE
MANAGE
MEN
MONITORI
NG
SECURITY
AT NIGHT

9. FACTS
HEIGHT OF THE CABLE-STAYED
TOWER = 43-STOREY BUILDINGS.
WEIGHT = 50000 AFRICAN
ELEPHANTS.
STEEL WIRE USED =
CIRCUMFERENCE OF THE EARTH.
CEMENT USED = 20000 TONS.
16 LANES TOLL PLAZA, AT THE
BANDRA END.
PROJECTS
 SEA LINK PROJECT CONCEIVED IN 1990s.
 PLAGUED BY PILs- FISHERMEN AND
ENVIRONMENTALISTS.
 2004- WORK STARTED.
 BUT DRASTIC CHANGES TO 80% OF THE
BRIDGE DESIGN.
 COST ESCALATION FROM RS 350 CRORE TO
RS 1306 CRORE TO RS 1634 CRORE.
 MSRDC PROJECT.
 EXECUTED BY HINDUSTAN CONTRUCTION
COMPANY (HCC).
 ILLUMINATION BY BAJAJ ELECTRICALS, RS 9
CRORE.
 MORE THAN 4000 WORKERS AND 3000
OFFICERS WORKED FOR THIS PROJECT.
 150 ENGINEERING FROM INDIA AS WELL AS
FROM CHINA,EGYPT,CANADA,SWITZERLAND
AND BRITAIN.

10. HOW THE SEA LINK HELPS
ADDITIONAL CONNECTIVITY FROM CITY TO SUBURBS.
REDUCES TRAVEL TIME FROM 1 HOUR TO ONLY 7
MINUTES.
DECONGESTS MAHIM CROSSWAY- 1,25000 VEHICLES A
DAY.
AVOIDS 29 TRAFFIC LIGHTS.
SAVE RS 100 CRORE A YEAR IN VEHICLE OPERATING
COSTS.

11. YAMUNA EXPRESSWAY
•INAUGRATION ON 9 AUGUST 2012.
•LANDMARK – UTTARPRADESH.
•ITS MAJOR JUNCTION IS FROM GREATER
NOIDA TO AGRA.
•8-LANE WIDE.
•ITS LENGTH IS 165 KILOMETER.

12. QUALITY POLICY
TO BECOME GLOBALLY COMPETITIVE IN INFRASTRUCTURE
SECTOR WITH COMMITMENT TO CONFORM TO THE CUSTOMER
REQUIREMENTS THROUGH CONTINUAL IMPROVEMENT AND
OPTIMAL UTILIZATION OF RESOURCES WHILE GROWING WITH A
HUMAN FACE
EXCELLENCE
PLANNING
OPTIMISE
RESOURCE
LEADERSHIP
REVIEW
TECHNOLOGY
COLLECTIVE WISDOM

13. PROJECTS
YAMUNA EXPRESSWAY PROJECT CONCEIVED IN 2001.
WORK STARTED IN 2003 & COMPLETED IN 2007.
TOTAL COSTS 128.39 BILLION.
EXECUTED BY JAYPEE GROUP.
AT LEAST 8000 WORKERS, 24 SUB CONTRACTORS AND
MORE THAN 600 SUPERIORS.

14. FACTS
 THE EXPRESSWAY IS EXPECTED TO
CARRY 30,000 – 35,000 VEHICLES PER DAY.
 CEMENT - 1.2MILLION TONNES.
 STEEL - 1,30000 TONNES.
 CONCRETE IN STRUCTURE – 0.9 MILLION.
 EQUIPMENTS – 115 EXCAVATORS,
75 GRADERS,
110 COMPACTORS,
725 TIPPER TRUCKS.
 THE PROJECT REQUIRED MOVING –
217 POWER LINES,
66 IRRIGATION CHANNELS.