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Hospital Selayang
THIS: LESSON LEARNT
1
Hospital Information System is the integration of clinical, administrative
and financial systems.
Clinical systems consisting of Hospital Information System (HIS) and Picture
Archiving Communication System (PACS) HIS comprise various applications
(Person Management, Scheduling, Order Management, Clinical
Documentation, PIS, LIS, RIS etc).
The Administration & Finance System is integrated with HIS, so every test
procedure performed on the patient automatically triggers generation bills.
Introduction
2
With PACS, the system is also connected with various x-ray machines.
It becomes a challenge that this integration is so extensive that not only
between software applications but also between applications or
equipment, especially in the treatment of radiology, intensive and
operating space where the system is directly connected to equipment that
produces data or images generated by the equipment to be used online
into the system.
Hence, patient reports, clinical guidelines and protocols will soon be
available and assessable in one integrated work area at any place and at
any time in the hospital and in accordance with the authorities authorized
to access information.
Introduction
3
Hospital Selayang
The first hospitals built with world-class facilities include the Whole
Hospital Information System / Total Hospital Information System
(T.H.I.S.)
The first paperless and filmless hospital in Malaysia.
It started operating on the 2nd August 1999
The hospital was inaugurated on the 5th September 2001 by YABhg. Tun
Dr Siti Hasmah bt Mohd Ali
4
Total OT - 22
GOT -12
Maternity Ots – 2
Day Care OT- 6
Emergency & Trauma OT – 2
Specialist Clinics with Consultation
Rooms -105
Specialist Clinics – Level 3 – 57
Specialist Clinics – Level 4 – 38
Psychiatry and Mental Health – 4
Emergency Department – Green zones – 6
Day Care Complex - 28
Outpatient ServicesInpatient Capacity
Day Care Servies
Operation Theatres
• Ambulance Service
• Pre-Hospital
• Official Beds 1008, Operational Bed
994 inpatient
• 36 Wards (28 bedded) + 51 pseudo-beds
• Total Intensive Care beds 102
(100 Critical Care Beds utilized)
- Pediatrics NICU – 48 beds
- General ICU – 25 beds
- HDW -11 beds
- CCU - 8 beds
- Burn - 6 beds
- PACU - 4 beds
• First Class beds - 56
• VVIP Room/beds -2
• Full Paying Patient (FPP)Beds - 28
Infrastructures
5
Infrastructures
20 Clinical Disciplines
11. Ophthalmology
12. Oral Surgery
13. Oral Pediatric Surgery
14. Hand & Micro Surgery
15. Hepatology
16. Hepato-pankreato-biliary (HPB)
17. Urology
18. Nephrology
19. Pathology
20. R a d i o l o g y ( Imaging and
Diagnostic)
1. Emergency & Traumatology
2. General Medical
3. General Surgery + Plastic
Surgery
4. Obstetric & Gynecology
5. Pediatric
6. Orthopedic
7. Anesthesiology
8. Psychiatry and Mental Health
9. Dermatology
10.Otorhinolaryngology
Disciplines
6
SUPPORT CLINICAL SUPPORT NON CLINICAL
1. Dietetic
2. Pharmacy
3. Physiotherapy
4. Occupational Therapy
5. Nursing
6. Medical Assistant
7. Medical Social Work
8. Health Education
9. Public Health
10. Psychology Counseling
11. Speech Therapy
1. Medical Record
2. Information & Technology
3. Food Services
4. Hospital Management - Billings
5. CSSD
6. Islamic Affair
7. Public Relation
8. Hospital Support Services
9. Security Services
Support services
7
First hospital using THIS application in Malaysia
HIS Cerner Application Model 1996 - best product (best of breed) in the
market on that decade (except RIS / PACS by Siemens)
HERN Product Version CERNER Millennium Revision 7.8 (US) has been
fully operational on 2 August 1999 - over 17 years
Total Hospital
Information System
8
Selayang THIS model (1999)
DICOM Scheduling
RISModalities PIS Administration
Financal Systems
Order Management
CORE HIS System
EMR
Administration
Human Resource
ManagementPACSModalities
Material Mgt.
Support ServicesHL7
PowerchartModalities EXPERT
SYSTEMSLIS
CRITICAL
CARE
System
Medical Image
Archiving
CLINICAL
IMAGES
ADMIN / FINANCIALECG
12
Images/Tele-Radiology
ISDN Interface
Tele-Medicine
Hospital
Support
Services
Interface
Interface
Internet Interface
Patient medical records
ISDN interface
Central Pharmacy
Selayang THIS model (1999)
9
13
MODULES
1. Patient Management System (PMS)
-Emergency Department, Outpatient, Inpatient, Daycare, Mortuary,
PAC (Patient Accessment Centre)
10. Central Sterilization & Supplies Department Information
system (CSSD)
2. Order & Report Management System (ORMS) 11. Electronic Medical Record (EMR)
3. Clinical Documentation (CDOC) 12. Medical Record System (MR)
4. Laboratory Information System (LIS) 13. Labor Room Management System (LRMS)
5. Blood Transfusion System (BTS) 14. Operation Theater Management System (OTMS)
6. Critical Care Information System (CCIS) 15. Infection Control System (ICS)
7. Dietary Management System (DIET) 16. Radiology Information System (RIS)
8. Billing Management System (BILLING) 17.Picture Archiving and Communication System (PACS)
9. Pharmacy Information System (PhIS)
Selayang THIS model
10
ECG
12
PMS
ORMS
CDOC
LIS
BTS
DIET
EMR
BILLING
CCIS
RIS
OTMS
LRMS
ICS
PACS
Petunjuk
Dibangunkan
Selayang THIS model (1999)
11
Selayang THIS model (2018)
ECG
12
PMS
ORMS
CDOC
LIS
BTS
DIET
EMR
MR
BILLING
CCIS
PhIS
OTMS
LRMS
CSSD
ICS
PACSRIS
Petunjuk
Aplikasi KKM
HIS CSC fasa 1
Philips fasa 1
Akan dibangunkan fasa 2
PACS (Siemens) & RIS
(Medavis)
Selayang THIS model (1999)
12
1. User
Requirement
2. Design
Application
3. Development
Aplication
4. Testing
5. Training
6. Maintenance
Application development
13
Inhouse Outsource
Low cost High cost
From scratch Able to use without customize (follow
the application flow)
Customize from existing apps
(Government Agencies / Universities)
according to the Hospital
Able to customize according to Hospital
but limited depends on vendor
Examples:
• BCS Hospital Selayang
• SPP KKM
• HIS UTeM
• HIS PPUM
• HIS PPUKM
Examples:
• Cerner
• CSC
• eMedica
• Fisician
• Rushmore
• Vector
• Yashasi
Method of development
14
Issues & challenges
Integration
Customization
Maintenance & data migration
Back up system & Data recovery system
Data analysis & medical audit
High capacity – stress test
Human resources
15
16
Issues & challenges
Breakdown
Funding
Good HIS: User friendly & User demand
Good coverage of Internet
Security & Confidential
Human (attitude)
17
18
Head of department
19

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Total Hospital Information System: Lesson learnt from Hospital Selayang

  • 2. Hospital Information System is the integration of clinical, administrative and financial systems. Clinical systems consisting of Hospital Information System (HIS) and Picture Archiving Communication System (PACS) HIS comprise various applications (Person Management, Scheduling, Order Management, Clinical Documentation, PIS, LIS, RIS etc). The Administration & Finance System is integrated with HIS, so every test procedure performed on the patient automatically triggers generation bills. Introduction 2
  • 3. With PACS, the system is also connected with various x-ray machines. It becomes a challenge that this integration is so extensive that not only between software applications but also between applications or equipment, especially in the treatment of radiology, intensive and operating space where the system is directly connected to equipment that produces data or images generated by the equipment to be used online into the system. Hence, patient reports, clinical guidelines and protocols will soon be available and assessable in one integrated work area at any place and at any time in the hospital and in accordance with the authorities authorized to access information. Introduction 3
  • 4. Hospital Selayang The first hospitals built with world-class facilities include the Whole Hospital Information System / Total Hospital Information System (T.H.I.S.) The first paperless and filmless hospital in Malaysia. It started operating on the 2nd August 1999 The hospital was inaugurated on the 5th September 2001 by YABhg. Tun Dr Siti Hasmah bt Mohd Ali 4
  • 5. Total OT - 22 GOT -12 Maternity Ots – 2 Day Care OT- 6 Emergency & Trauma OT – 2 Specialist Clinics with Consultation Rooms -105 Specialist Clinics – Level 3 – 57 Specialist Clinics – Level 4 – 38 Psychiatry and Mental Health – 4 Emergency Department – Green zones – 6 Day Care Complex - 28 Outpatient ServicesInpatient Capacity Day Care Servies Operation Theatres • Ambulance Service • Pre-Hospital • Official Beds 1008, Operational Bed 994 inpatient • 36 Wards (28 bedded) + 51 pseudo-beds • Total Intensive Care beds 102 (100 Critical Care Beds utilized) - Pediatrics NICU – 48 beds - General ICU – 25 beds - HDW -11 beds - CCU - 8 beds - Burn - 6 beds - PACU - 4 beds • First Class beds - 56 • VVIP Room/beds -2 • Full Paying Patient (FPP)Beds - 28 Infrastructures 5
  • 6. Infrastructures 20 Clinical Disciplines 11. Ophthalmology 12. Oral Surgery 13. Oral Pediatric Surgery 14. Hand & Micro Surgery 15. Hepatology 16. Hepato-pankreato-biliary (HPB) 17. Urology 18. Nephrology 19. Pathology 20. R a d i o l o g y ( Imaging and Diagnostic) 1. Emergency & Traumatology 2. General Medical 3. General Surgery + Plastic Surgery 4. Obstetric & Gynecology 5. Pediatric 6. Orthopedic 7. Anesthesiology 8. Psychiatry and Mental Health 9. Dermatology 10.Otorhinolaryngology Disciplines 6
  • 7. SUPPORT CLINICAL SUPPORT NON CLINICAL 1. Dietetic 2. Pharmacy 3. Physiotherapy 4. Occupational Therapy 5. Nursing 6. Medical Assistant 7. Medical Social Work 8. Health Education 9. Public Health 10. Psychology Counseling 11. Speech Therapy 1. Medical Record 2. Information & Technology 3. Food Services 4. Hospital Management - Billings 5. CSSD 6. Islamic Affair 7. Public Relation 8. Hospital Support Services 9. Security Services Support services 7
  • 8. First hospital using THIS application in Malaysia HIS Cerner Application Model 1996 - best product (best of breed) in the market on that decade (except RIS / PACS by Siemens) HERN Product Version CERNER Millennium Revision 7.8 (US) has been fully operational on 2 August 1999 - over 17 years Total Hospital Information System 8
  • 9. Selayang THIS model (1999) DICOM Scheduling RISModalities PIS Administration Financal Systems Order Management CORE HIS System EMR Administration Human Resource ManagementPACSModalities Material Mgt. Support ServicesHL7 PowerchartModalities EXPERT SYSTEMSLIS CRITICAL CARE System Medical Image Archiving CLINICAL IMAGES ADMIN / FINANCIALECG 12 Images/Tele-Radiology ISDN Interface Tele-Medicine Hospital Support Services Interface Interface Internet Interface Patient medical records ISDN interface Central Pharmacy Selayang THIS model (1999) 9
  • 10. 13 MODULES 1. Patient Management System (PMS) -Emergency Department, Outpatient, Inpatient, Daycare, Mortuary, PAC (Patient Accessment Centre) 10. Central Sterilization & Supplies Department Information system (CSSD) 2. Order & Report Management System (ORMS) 11. Electronic Medical Record (EMR) 3. Clinical Documentation (CDOC) 12. Medical Record System (MR) 4. Laboratory Information System (LIS) 13. Labor Room Management System (LRMS) 5. Blood Transfusion System (BTS) 14. Operation Theater Management System (OTMS) 6. Critical Care Information System (CCIS) 15. Infection Control System (ICS) 7. Dietary Management System (DIET) 16. Radiology Information System (RIS) 8. Billing Management System (BILLING) 17.Picture Archiving and Communication System (PACS) 9. Pharmacy Information System (PhIS) Selayang THIS model 10
  • 12. Selayang THIS model (2018) ECG 12 PMS ORMS CDOC LIS BTS DIET EMR MR BILLING CCIS PhIS OTMS LRMS CSSD ICS PACSRIS Petunjuk Aplikasi KKM HIS CSC fasa 1 Philips fasa 1 Akan dibangunkan fasa 2 PACS (Siemens) & RIS (Medavis) Selayang THIS model (1999) 12
  • 13. 1. User Requirement 2. Design Application 3. Development Aplication 4. Testing 5. Training 6. Maintenance Application development 13
  • 14. Inhouse Outsource Low cost High cost From scratch Able to use without customize (follow the application flow) Customize from existing apps (Government Agencies / Universities) according to the Hospital Able to customize according to Hospital but limited depends on vendor Examples: • BCS Hospital Selayang • SPP KKM • HIS UTeM • HIS PPUM • HIS PPUKM Examples: • Cerner • CSC • eMedica • Fisician • Rushmore • Vector • Yashasi Method of development 14
  • 15. Issues & challenges Integration Customization Maintenance & data migration Back up system & Data recovery system Data analysis & medical audit High capacity – stress test Human resources 15
  • 16. 16
  • 17. Issues & challenges Breakdown Funding Good HIS: User friendly & User demand Good coverage of Internet Security & Confidential Human (attitude) 17
  • 18. 18