Our ever-popular Tips & Tricks session is back. A Support specialist will provide a number of useful tips and tricks to help you get the most out of your TOPdesk environment.
Http-requests gebruikt u om veelvoorkomende handelingen in TOPdesk automatisch te laten plaatsvinden. Toch zijn de mogelijkheden bij veel klanten onbekend of onbenut. Jorg Sonneveld demonstreert in deze How to alle ins en outs van http-requests, zodat u hierna direct zelf aan de slag kunt!
Het hoe en wat van http-requests - SEE 2016TOPdesk
Altijd al afgevraagd hoe HTTP-requests werken in TOPdesk, en wat ze kunnen bijdragen aan uw inrichting? In deze workshop worden praktische handvatten aangereikt voor het effectief inzetten van HTTP-requests, zodat uw TOPdesk-inrichting nog beter wordt.
Tips ‘n Tricks - Klantevent TOPdesk Belgium 2011TOPdesk
Presentatie tijdens de TOPdesk klantendag in België op 26 oktober. In deze presentatie vertelde Alexander Janssens meer over de nieuwste functionaliteiten in TOPdesk versie 4.4, waarbij voornamelijk werd ingezoomd op Reserveringenbeheer. Bovendien werden er enkele handige tips en tricks behandeld, waaronder het gebruiken van lijsten in e-mails.
Wist u dat er veel handigheidjes zijn waarmee werken in TOPdesk nog eenvoudiger wordt? Leer tijdens deze sessie onder andere hoe u uw Shared Service Centre kunt inrichten én nog vele andere tips en tricks met de standaardfunctionaliteiten van TOPdesk.
Wedden dat u deze handigheidjes nog niet kent? Jolanda Harper-Simonis onthult tips & tricks voor dagelijkse werkzaamheden tot maandelijkse rapportages!
Afdelingsoverstijgende dienstverlening geautomatiseerd - Nationale Congressen...TOPdesk
Doel van deze presentatie is om aan te tonen dat het gaan samenwerken met andere ondersteunende afdelingen een groeiproces is. Een stapsgewijs proces, dat niet even van de ene op de andere dag gerealiseerd kan worden. TOPdesk heeft hiervoor het SamenwerkingsGroei-model (SG-model) ontwikkeld. Aan het eind van deze presentatie zult een goed idee hebben waar u als organisatie in het SG-model zit en wat erbij komt kijken als u de volgende stap wilt zetten. (gepresenteerd door Ron Vermeulen op Nationale Congressen Facilitair & Gebouwbeheer 2010)
Our ever-popular Tips & Tricks session is back. A Support specialist will provide a number of useful tips and tricks to help you get the most out of your TOPdesk environment.
Http-requests gebruikt u om veelvoorkomende handelingen in TOPdesk automatisch te laten plaatsvinden. Toch zijn de mogelijkheden bij veel klanten onbekend of onbenut. Jorg Sonneveld demonstreert in deze How to alle ins en outs van http-requests, zodat u hierna direct zelf aan de slag kunt!
Het hoe en wat van http-requests - SEE 2016TOPdesk
Altijd al afgevraagd hoe HTTP-requests werken in TOPdesk, en wat ze kunnen bijdragen aan uw inrichting? In deze workshop worden praktische handvatten aangereikt voor het effectief inzetten van HTTP-requests, zodat uw TOPdesk-inrichting nog beter wordt.
Tips ‘n Tricks - Klantevent TOPdesk Belgium 2011TOPdesk
Presentatie tijdens de TOPdesk klantendag in België op 26 oktober. In deze presentatie vertelde Alexander Janssens meer over de nieuwste functionaliteiten in TOPdesk versie 4.4, waarbij voornamelijk werd ingezoomd op Reserveringenbeheer. Bovendien werden er enkele handige tips en tricks behandeld, waaronder het gebruiken van lijsten in e-mails.
Wist u dat er veel handigheidjes zijn waarmee werken in TOPdesk nog eenvoudiger wordt? Leer tijdens deze sessie onder andere hoe u uw Shared Service Centre kunt inrichten én nog vele andere tips en tricks met de standaardfunctionaliteiten van TOPdesk.
Wedden dat u deze handigheidjes nog niet kent? Jolanda Harper-Simonis onthult tips & tricks voor dagelijkse werkzaamheden tot maandelijkse rapportages!
Afdelingsoverstijgende dienstverlening geautomatiseerd - Nationale Congressen...TOPdesk
Doel van deze presentatie is om aan te tonen dat het gaan samenwerken met andere ondersteunende afdelingen een groeiproces is. Een stapsgewijs proces, dat niet even van de ene op de andere dag gerealiseerd kan worden. TOPdesk heeft hiervoor het SamenwerkingsGroei-model (SG-model) ontwikkeld. Aan het eind van deze presentatie zult een goed idee hebben waar u als organisatie in het SG-model zit en wat erbij komt kijken als u de volgende stap wilt zetten. (gepresenteerd door Ron Vermeulen op Nationale Congressen Facilitair & Gebouwbeheer 2010)
Bring the light in your Always FREE Oracle CloudDimitri Gielis
Presentation done at APEX@Home and ODTUG KScope 2020 online.
It shows extra information on using the Always FREE Oracle Cloud:
- Moving your data and APEX app to the Always Free Autonomous Cloud
- Getting more storage by using Advanced Compression
- Performance & Uptime Monitoring
- Setup Production from Always Free Autonomous Cloud
Ten Battle-Tested Tips for Atlassian Connect Add-onsAtlassian
Join Daniel Wester to learn ten hard learned and powerful lessons Wittified has applied to improve the development process and operations of Atlassian Connect add-ons. He'll cover everything from choosing a full stack deployment to selecting the right tools and practices for monitoring, performance, and continuous delivery.
Daniel Wester, Product Owner, Wittified Atlassian Add-Ons (An Appfire Company)
This presentation was prepared for a Webcast where John Yerhot, Engine Yard US Support Lead, and Chris Kelly, Technical Evangelist at New Relic discussed how you can scale and improve the performance of your Ruby web apps. They shared detailed guidance on issues like:
Caching strategies
Slow database queries
Background processing
Profiling Ruby applications
Picking the right Ruby web server
Sharding data
Attendees will learn how to:
Gain visibility on site performance
Improve scalability and uptime
Find and fix key bottlenecks
See the on-demand replay:
http://pages.engineyard.com/6TipsforImprovingRubyApplicationPerformance.html
These slides contain a basic introduction to WordPress, and how to get up and running with WordPress.
You will get to know that what development options do you have as a non-programmer or as a programmer.
And then you will learn how the plugins work and how you can get your very basic plugin working.
It’s no news that containers represent a portable unit of deployment, and OpenStack has proven an ideal environment for running container workloads. However, where it usually becomes more complex is that many times an application is often built out of multiple containers, as well as hybrid environments - diverse clouds, bare metal and even non-virtualized infrastructure. What’s more, setting up a cluster of container images can be fairly cumbersome because you need to make one container aware of another and expose intimate details that are required for them to communicate which is not trivial especially if they’re not on the same host.
These scenarios have instigated the demand for some kind of orchestrator. The list of container orchestrators is growing fairly fast. This session will compare the different orchestration projects out there - from Heat to Kubernetes to Mesos & Cloudify - and help you choose the right tool for the job.
Observability in a Dynamically Scheduled WorldSneha Inguva
The industry is moving toward a microservices architecture, and many companies have embraced container orchestration solutions such as Kubernetes. DigitalOcean is no different. Over the past year, DigitalOcean’s Delivery team has been building a runtime platform based on Kubernetes with the goal of making shipping code easier. The system has empowered service owners to quickly and efficiently deploy and update their applications. A vital component is a white box monitoring and alerting solution based on Prometheus and Alertmanager.
Sneha Inguva offers an overview of the system and shares problems encountered, potential solutions, and key lessons learned in the process. Sneha dives into the setup of Prometheus and Alertmanager that allows service owners to instrument their own metrics and alerts, explaining the service owner’s point of view and the internals that allow for the dynamic addition of alerts, and offers a glimpse of future modifications to the system. Join in to learn how to leverage open source tools for your monitoring and alerting needs.
Bring the light in your Always FREE Oracle CloudDimitri Gielis
Presentation done at APEX@Home and ODTUG KScope 2020 online.
It shows extra information on using the Always FREE Oracle Cloud:
- Moving your data and APEX app to the Always Free Autonomous Cloud
- Getting more storage by using Advanced Compression
- Performance & Uptime Monitoring
- Setup Production from Always Free Autonomous Cloud
Ten Battle-Tested Tips for Atlassian Connect Add-onsAtlassian
Join Daniel Wester to learn ten hard learned and powerful lessons Wittified has applied to improve the development process and operations of Atlassian Connect add-ons. He'll cover everything from choosing a full stack deployment to selecting the right tools and practices for monitoring, performance, and continuous delivery.
Daniel Wester, Product Owner, Wittified Atlassian Add-Ons (An Appfire Company)
This presentation was prepared for a Webcast where John Yerhot, Engine Yard US Support Lead, and Chris Kelly, Technical Evangelist at New Relic discussed how you can scale and improve the performance of your Ruby web apps. They shared detailed guidance on issues like:
Caching strategies
Slow database queries
Background processing
Profiling Ruby applications
Picking the right Ruby web server
Sharding data
Attendees will learn how to:
Gain visibility on site performance
Improve scalability and uptime
Find and fix key bottlenecks
See the on-demand replay:
http://pages.engineyard.com/6TipsforImprovingRubyApplicationPerformance.html
These slides contain a basic introduction to WordPress, and how to get up and running with WordPress.
You will get to know that what development options do you have as a non-programmer or as a programmer.
And then you will learn how the plugins work and how you can get your very basic plugin working.
It’s no news that containers represent a portable unit of deployment, and OpenStack has proven an ideal environment for running container workloads. However, where it usually becomes more complex is that many times an application is often built out of multiple containers, as well as hybrid environments - diverse clouds, bare metal and even non-virtualized infrastructure. What’s more, setting up a cluster of container images can be fairly cumbersome because you need to make one container aware of another and expose intimate details that are required for them to communicate which is not trivial especially if they’re not on the same host.
These scenarios have instigated the demand for some kind of orchestrator. The list of container orchestrators is growing fairly fast. This session will compare the different orchestration projects out there - from Heat to Kubernetes to Mesos & Cloudify - and help you choose the right tool for the job.
Observability in a Dynamically Scheduled WorldSneha Inguva
The industry is moving toward a microservices architecture, and many companies have embraced container orchestration solutions such as Kubernetes. DigitalOcean is no different. Over the past year, DigitalOcean’s Delivery team has been building a runtime platform based on Kubernetes with the goal of making shipping code easier. The system has empowered service owners to quickly and efficiently deploy and update their applications. A vital component is a white box monitoring and alerting solution based on Prometheus and Alertmanager.
Sneha Inguva offers an overview of the system and shares problems encountered, potential solutions, and key lessons learned in the process. Sneha dives into the setup of Prometheus and Alertmanager that allows service owners to instrument their own metrics and alerts, explaining the service owner’s point of view and the internals that allow for the dynamic addition of alerts, and offers a glimpse of future modifications to the system. Join in to learn how to leverage open source tools for your monitoring and alerting needs.
Shared Service Management: Ny medarbejder ombord - TOPdesk on Tour Denmark 2019TOPdesk
Gør hverdagen nemmere med én fælles platform for alle serviceafdelinger - det gør kommunikationen langt mere ligetil og håndteringen af dine services nemmere. Du skal indse at samarbejde på tværs af afdelingerne, bliver nemmere med samme værktøj. IT, FM og HR skal udarbejde en fælles proces med opgaver samt en procesmodel for en ny medarbejder.
The secret ingredients to a great service culture - TOPdesk on Tour Denmark 2019TOPdesk
How to deliver great services? The answer used to be “get the right tools and processes in place”. Now ITSM’s focus is shifting towards customer satisfaction; having the right staff is more important than ever. But how do you find and retain the best service employees? And how do you help them excel? In this talk, Ron explains how they built a great company culture at TOPdesk: The company that received multiple best employer awards and scores a 4,8 out 5 on Glassdoor.
Tips & tricks - TOPdesk on Tour Denmark 2019TOPdesk
Vores tips & tricks session er tilbage. Anders vil fortælle og vise dig en række nyttige tips og tricks, som kan være med til at optimere din arbejdsdag og hjælpe dig med at få mest muligt ud af din TOPdesk-løsning.
Mature service management with A.I. - TOPdesk on Tour Denmark 2019TOPdesk
Most service desks would like to increase their maturity. Allow end users to better help themselves, reduce distractions and repetitive tasks for operators, increase customer satisfaction, work pro-actively, be able to look ahead, prevent problems and be more in control of their processes. However, daily operations prevent them from spending time on this. In this presentation, Arvind explains how AI will enable service desks to make the shift to proactive service management and increase their maturity level. And he shares the AI ideas that TOPdesk has planned for the coming year.
Kast det bare over hegnet! - TOPdesk on Tour Denmark 2019TOPdesk
Din servicedesk er nøglen mellem dine (interne) kunder og leverandører. Du spiller en stor rolle i kommunikationen mellem parterne, du løser sagerne og sikrer at service level agreements overholdes. Vi undersøger, på en legende måde, hvor vigtigt tydelige SLA’er og kommunikation er. Det er et godt udgangspunkt for at forbedre samarbejdet mellem dine kunder, leverandører og din servicedesk.
TOPdesk, TOPdesk, TOPdesk.. - TOPdesk on Tour Denmark 2019TOPdesk
Fra et lille loftrum til den dag i dag, at have 14 kontorer fordelt rundt på 11 lande – og salgspartnere i flere lande. Vi er i gang med at erobre verden. Mere end 750 ansatte, mere end 150 udviklere, mere end 45 årlige SaaS-releases og meget mere.
TOPdesk on Tour 2019: How-to 3: Service Automation met TOPdesk en Solution Pa...TOPdesk
Service Automation is de ultieme stap in Shift Left. Ontdek hoe je diensten in je selfserviceportal aan kunt bieden zodat je klant zelf zaken kan regelen, en je serviceafdeling er niet naar om hoeft te kijken. In de how to stel je zelf alles in in TOPdesk. Van Aanvraag via Action Sequence tot uitgevoerde Wijziging. Ook maak je kennis met aanvullende tools die de mogelijkheden vergroten.
Deze how-to is gegeven door Ard van Spelde tijdens TOPdesk on Tour 2019
Tijdens deze presentatie vertelde Renske van der Heide welke trends er momenteel zijn op het gebied van facility management en hoe je hier met TOPdesk op kan inspelen. Onderwerpen die o.a. aan bod komen zijn AI en Virtual Reality
Tijdens deze presentatie vertelde Sylvie en Michiel hoe je TOPdesk kan inzetten voor Burgerondersteuning. Deze presentatie is gegeven tijdens de kennisochtend voor Rijksoverheid op 29 mei 2019
TOPdesk on Tour 2019: Betrokken medewerkers, blije klantenTOPdesk
We weten steeds beter wat de effecten zijn van een hoge medewerkersbetrokkenheid. Niet alleen zijn de medewerkers gezonder en gelukkiger, ze zijn ook productiever, flexibeler en klantgerichter. Onze klanten voelen dit. Een hoge score op Glassdoor valt niet voor niets vaak samen met een hoge score bij Gartner en TrustRadius.
Medewerkers en managers spelen een belangrijke rol bij het vergroten van de medewerkersbetrokkenheid en plukken hier samen de vruchten van. Annemarie neemt je graag mee in de mooie wereld van betrokken, bevlogen medewerkers en laat zien hoe je hier stappen in kunt zetten, zowel voor jezelf als voor je medewerkers.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
buy old yahoo accounts buy yahoo accountsSusan Laney
As a business owner, I understand the importance of having a strong online presence and leveraging various digital platforms to reach and engage with your target audience. One often overlooked yet highly valuable asset in this regard is the humble Yahoo account. While many may perceive Yahoo as a relic of the past, the truth is that these accounts still hold immense potential for businesses of all sizes.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Authentically Social by Corey Perlman - EO Puerto Rico
TOPdesk on Tour 2014: Tips & tricks
1. Topics
·∙⋅ Tips and tricks in TOPdesk.
·∙⋅ Standard functionality.
·∙⋅ Goal: provide ideas for getting more out of your
TOPdesk.
2. Programme
·∙⋅ Automatic categorization.
·∙⋅ Operator settings and permissions.
·∙⋅ Custom default dashboards.
·∙⋅ Events and actions.
·∙⋅ Major Incidents.
·∙⋅ Updated by caller.
·∙⋅ Scheduled overviews.
3. Categorization using keywords
·∙⋅ Aim: quickly categorize incidents on the basis of
keywords.
·∙⋅ Method: assign standard categories and operators
to specific keywords.
5. Operator settings and permissions
·∙⋅ Aim: distinguish between operators that need to do
different tasks.
·∙⋅ Method: user specific settings, and permissions.
7. Dashboards per operator group
·∙⋅ Aim: find reports and selections relevant to operator
group quickly.
·∙⋅ Method: default dashboards containing specific
(mandatory) reports and selections.
9. Events and actions
·∙⋅ Events: the trigger in TOPdesk
·∙⋅ Action: often an email or http-request
·∙⋅ Useful for automating recurring actions.
·∙⋅ Try to limit their use
16. Events and Actions: http-requests
·∙⋅ URL telling TOPdesk to do something
http://topdesk/tas/secure/
·∙⋅ Action: New, Edit, and Lookup
/incident?action=new
·∙⋅ Parameters specify what to do
&status=1&field0=actie&value0=Hello
17. Example: updated by caller
·∙⋅ Aim: make calls updated in SSD visible in overviews.
·∙⋅ Method: use http-request to automatically set the
status to ‘Updated by caller’
21. Example: open own current incidents
·∙⋅ Open own current incidents in the SSD
·∙⋅ /tas/public/incidentpublic?action=ownincidents
·∙⋅ &selection=own
·∙⋅ ¤t=true
25. Log book actions
·∙⋅ Aim: create specific audit trails for important data.
·∙⋅ Method: log book action combined with selection to
find relevant cards.