This document outlines the top eight technology trends for 2013, which include social media with over 4.5 billion users, the growth of touch interfaces on devices like smartphones and tablets, geo-aware devices that can locate customers, harnessing big data from the billions of daily customer transactions, single sign-on identity systems, ecosystems of connected communities and apps, the expansion of cloud computing platforms and marketplaces, and becoming a customer-centric company through connecting with customers across channels.

1. TOP EIGHT TECHNOLOGY
TRENDS FOR 2013
Al Falcione
Vice President, Product Marketing
@alfalcione
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2. Social
Touch
Local
Big Data
Identity
Ecosystems
Communities
Cloud
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3. 4.5 Billion Social Users
Sharing Feeds, Profiles, Groups, and Files
150 Million Daily Customer Conversations about Companies
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4. Revolutionary Interfaces
Tablets, Smartphones, PCs
1.7 Billion Touch Devices Shipped in 2012
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5. Geo-aware Devices
Locate Your Customers
4 Billion+ Check-ins on Foursquare since 2010
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6. 450 Billion Business Transactions / Day by 2020 (IDC)
Massive Amounts of Customer Data
Revolutionize the Customer Experience
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7. Single Sign-on Across Apps
Seamless & Trusted Data Transfer
Facebook Connect Users 9X More Likely to Share/Recommend
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8. Private & Public Communities
Real-time Community Feeds
Share Files, Videos & Instant Updates
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9. Apple and Android App Marketplaces
50 Billion+ Apps Downloaded since 2008
Salesforce AppExchange for Business Apps
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10. $111 Billion Industry in 2012
18% YOY Growth
Salesforce.com: #1 Cloud Vendor
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11. Become A Customer Company:
Connect with Your Customers in a Whole New Way
Connected Connected
Customers Products
Connected Connected
Employees Partners
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12. Thank you.
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