SlideShare a Scribd company logo
1blue2purple confidential & proprietary
Top best practices for your business.
- Erna Kuc and Lisa Diamant -
2017
2blue2purple confidential & proprietary
HOW TO BUILD AN EFFICIENT
DIGITAL MARKETING STRATEGY?
@blue2purple
#WHATSNEXT
3blue2purple confidential & proprietary
FOR YOUR DIGITAL CAMPAIGNS
#WHATSNEXT
4blue2purple confidential & proprietary
THE CONSUMER JOURNEY
5blue2purple confidential & proprietary
What are the key drivers
Try to understand the context
6blue2purple confidential & proprietary
Client briefing
Breaking the silo’s
7blue2purple confidential & proprietary
KPI’s Integrated in the Model
Apply your KPI’s to each phase
Awareness Consideration & Evaluation Purchase
Micro-Conversions Macro-Conversions
• %Brand Volume
• Brand volume Growth
• Growth of social
engagement
• Growth of video
engagement
• Growth of new users
• Growth of site visit
• Use of simulator
• Catalogue download
• More Info Request
• # new subscriptions
• Total revenue thanks to
subscriptions
• # of upsales
SEE THINK DOSEE THINK DOSEE THINK DO
8blue2purple confidential & proprietary
Building a strategy
9blue2purple confidential & proprietary
Before the launch
10blue2purple confidential & proprietary
Case
Example
11blue2purple confidential & proprietary
STEP 2:
THE CONSUMER JOURNEY
PUT A FACE ON IT…
THE RIGHT WAY!
12blue2purple confidential & proprietary
Building Personaes
Put a face on your target audience.
3
13blue2purple confidential & proprietary
Using Personaes
Integrate this knowledge in your marketing campaigns’ briefings
14blue2purple confidential & proprietary
The Reality
Online & Offline: Complementary, but not the same!
15blue2purple confidential & proprietary
Google Analytics Back Office
(online) Surveys
Build Personas
Put a face on your target audience.
16blue2purple confidential & proprietary
Google Analytics Audience Report
You have everything you need right here
17blue2purple confidential & proprietary
blue2purple’s Personaes
Take the time to put together the right profiles (based on transactions, new sessions, etc.)
18blue2purple confidential & proprietary
BE FLEXIBLE!
19blue2purple confidential & proprietary
01
02
03 You are not Google, you don’t
know everything: Optimize
based on findings in first
evaluation
Optimization
After a few days, make a first
evaluation based on the success
metrics & KPI’s you’ve set for
yourself
EvaluationYou’re good to go,
make sure everything
launches well
Campaign
After optimiaing based
on the fitrst evaluation,
check if results are as
wished... If not: adapt!
Evaluation
04
Get the most out of your campaigns
Keep an eye on it & optimize!
20blue2purple confidential & proprietary
Great plan to start with!
Bassed on learnings, benchmarks, with great KPI’s… Everything’s perfect!
21blue2purple confidential & proprietary
It’s OK to say: Oops...
Turns out one channel is performing far better than foreseen!
22blue2purple confidential & proprietary
KEY TAKEWAYS
23blue2purple confidential & proprietary
Curstomer
journey
Break the silo’s
Audience
Define who you’ll talk
to offline AND online!
… Challenge yourself!
Measure
Set your success
metrics, measure &
optimize!
Remember...
Make the smart choices, and be open for change
24blue2purple confidential & proprietary
YOU’RE READY TO
SHINE BRIGHT...
LIKE A (Lisa) DIAMOND!
25blue2purple confidential & proprietary
Thank You !
For your undivided attention
Questions?
Erna Kuc
Digital Media Strategist
erna.kuc@blue2purple.com
Lisa Diamant
Digital Media Strategist
Lisa.diamant@blue2purple.com

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Top best practices for your business - Erna Kuc and Lisa Diamant

  • 1. 1blue2purple confidential & proprietary Top best practices for your business. - Erna Kuc and Lisa Diamant - 2017
  • 2. 2blue2purple confidential & proprietary HOW TO BUILD AN EFFICIENT DIGITAL MARKETING STRATEGY? @blue2purple #WHATSNEXT
  • 3. 3blue2purple confidential & proprietary FOR YOUR DIGITAL CAMPAIGNS #WHATSNEXT
  • 4. 4blue2purple confidential & proprietary THE CONSUMER JOURNEY
  • 5. 5blue2purple confidential & proprietary What are the key drivers Try to understand the context
  • 6. 6blue2purple confidential & proprietary Client briefing Breaking the silo’s
  • 7. 7blue2purple confidential & proprietary KPI’s Integrated in the Model Apply your KPI’s to each phase Awareness Consideration & Evaluation Purchase Micro-Conversions Macro-Conversions • %Brand Volume • Brand volume Growth • Growth of social engagement • Growth of video engagement • Growth of new users • Growth of site visit • Use of simulator • Catalogue download • More Info Request • # new subscriptions • Total revenue thanks to subscriptions • # of upsales SEE THINK DOSEE THINK DOSEE THINK DO
  • 8. 8blue2purple confidential & proprietary Building a strategy
  • 9. 9blue2purple confidential & proprietary Before the launch
  • 10. 10blue2purple confidential & proprietary Case Example
  • 11. 11blue2purple confidential & proprietary STEP 2: THE CONSUMER JOURNEY PUT A FACE ON IT… THE RIGHT WAY!
  • 12. 12blue2purple confidential & proprietary Building Personaes Put a face on your target audience. 3
  • 13. 13blue2purple confidential & proprietary Using Personaes Integrate this knowledge in your marketing campaigns’ briefings
  • 14. 14blue2purple confidential & proprietary The Reality Online & Offline: Complementary, but not the same!
  • 15. 15blue2purple confidential & proprietary Google Analytics Back Office (online) Surveys Build Personas Put a face on your target audience.
  • 16. 16blue2purple confidential & proprietary Google Analytics Audience Report You have everything you need right here
  • 17. 17blue2purple confidential & proprietary blue2purple’s Personaes Take the time to put together the right profiles (based on transactions, new sessions, etc.)
  • 18. 18blue2purple confidential & proprietary BE FLEXIBLE!
  • 19. 19blue2purple confidential & proprietary 01 02 03 You are not Google, you don’t know everything: Optimize based on findings in first evaluation Optimization After a few days, make a first evaluation based on the success metrics & KPI’s you’ve set for yourself EvaluationYou’re good to go, make sure everything launches well Campaign After optimiaing based on the fitrst evaluation, check if results are as wished... If not: adapt! Evaluation 04 Get the most out of your campaigns Keep an eye on it & optimize!
  • 20. 20blue2purple confidential & proprietary Great plan to start with! Bassed on learnings, benchmarks, with great KPI’s… Everything’s perfect!
  • 21. 21blue2purple confidential & proprietary It’s OK to say: Oops... Turns out one channel is performing far better than foreseen!
  • 22. 22blue2purple confidential & proprietary KEY TAKEWAYS
  • 23. 23blue2purple confidential & proprietary Curstomer journey Break the silo’s Audience Define who you’ll talk to offline AND online! … Challenge yourself! Measure Set your success metrics, measure & optimize! Remember... Make the smart choices, and be open for change
  • 24. 24blue2purple confidential & proprietary YOU’RE READY TO SHINE BRIGHT... LIKE A (Lisa) DIAMOND!
  • 25. 25blue2purple confidential & proprietary Thank You ! For your undivided attention Questions? Erna Kuc Digital Media Strategist erna.kuc@blue2purple.com Lisa Diamant Digital Media Strategist Lisa.diamant@blue2purple.com