Today’s IT professional requires more than just technical skills, they require a solid foundation within a wide range of industry wide best practices. This short presentation introduces five of the hot frameworks that are currently being adopted in enterprise IT environments.

1. ITIL®, PRINCE2®, M_o_R® and AXELOS® are registered trademarks of AXELOS Limited. The Swirl Logo™ is a trade mark of AXELOS Limited. SDI is a trademark of the Service Desk Institute, COBIT is a trademark of ISACA.
Top 5 Essential Certifications for 2015
For IT Professionals

2. ITIL®, PRINCE2®, M_o_R® and AXELOS® are registered trademarks of AXELOS Limited. The Swirl Logo™ is a trade mark of AXELOS Limited. SDI is a trademark of the Service Desk Institute, COBIT is a trademark of ISACA.
ITIL® - Service Management
What is it?
ITIL® focuses on the value needs of the
business, and looks at delivering high
quality “IT Services” achieve these
needs, within agreed costs and at
acceptable risks.
ITIL® is currently a global benchmark
certification for IT Professionals
Why is it important?
ITIL is a globally recognised framework,
that provides a standard vocabulary for
terms and activities
ITIL provides repeatable, measurable
and defined processes focused on
delivering customer satisfaction and
building service excellence

3. ITIL®, PRINCE2®, M_o_R® and AXELOS® are registered trademarks of AXELOS Limited. The Swirl Logo™ is a trade mark of AXELOS Limited. SDI is a trademark of the Service Desk Institute, COBIT is a trademark of ISACA.
COBIT® 5 – Enterprise Governance
What is it?
COBIT® 5 is enterprise governance
framework, that focuses on ensuring
that current IT projects and Operations
are aligned with business needs.
COBIT® 5 guides and measures current
IT enablers and looks to improve the
benefits that IT produces to the
business.
Why is it important?
Without governance there is often
chaos. The COBIT® 5 framework reduces
duplication of activities, and ensures
that all project and operation
departments are aligned with the
organisations requirements.
COBIT® 5 guides IT’s activities and
ensures they remain aligned.

4. ITIL®, PRINCE2®, M_o_R® and AXELOS® are registered trademarks of AXELOS Limited. The Swirl Logo™ is a trade mark of AXELOS Limited. SDI is a trademark of the Service Desk Institute, COBIT is a trademark of ISACA.
PRINCE2®– Project Management Methodology
What is it?
PRINCE2® is a Project Management
Methodology that puts a framework in
place to manage a project.
PRINCE2® is customer value focused
methodology and focuses on only
delivering projects that will provide
customer value.
Why is it important?
PRINCE2® gives a project manager a
defined, consistent and repeatable
approach to managing projects.
PRINCE2® provides out the box and
tailorable processes that can be applied
to most projects and is currently the
global defacto project methodology.

5. ITIL®, PRINCE2®, M_o_R® and AXELOS® are registered trademarks of AXELOS Limited. The Swirl Logo™ is a trade mark of AXELOS Limited. SDI is a trademark of the Service Desk Institute, COBIT is a trademark of ISACA.
Service Desk Institute – Customer Service
What is it?
Service Desk Institute® or SDI sets the
internationally recognised best practice
standards for service desks and service
desk professionals. It is these standards
which form the basis for the SDI
professional qualifications programme
and the service desk certification
programme.
Why is it important?
SDI does not just focus on processes but
also nine other domains including;
Leadership; People; Policy and strategy;
Satisfaction; Partnerships and
Resources; Social Responsibility and Key
Performance Results, ensuring that IT is
able to provide customer excellence.

6. ITIL®, PRINCE2®, M_o_R® and AXELOS® are registered trademarks of AXELOS Limited. The Swirl Logo™ is a trade mark of AXELOS Limited. SDI is a trademark of the Service Desk Institute, COBIT is a trademark of ISACA.
Management of Risk®– Risk Approach
What is it?
Management of Risk® is a route map for
risk management, bringing together
principles, an approach, a set of
interrelated processes, and pointers to
more detailed sources of advice on risk
management techniques and
specialisms. It also provides advice on
how these principles, approach and
processes should be embedded,
reviewed and applied differently.
Why is it important?
Encourages openness and discuss real
business issues in a realistic manner to
meet business objectives, improve
service delivery and achieve value for
money. Understand the nature and
extent of risks facing a company and
reduce the incidence and impact.
Continuously apply risk management to
an organisation and simplify the process
of making information available when
decisions need to be made.

7. ITIL®, PRINCE2®, M_o_R® and AXELOS® are registered trademarks of AXELOS Limited. The Swirl Logo™ is a trade mark of AXELOS Limited. SDI is a trademark of the Service Desk Institute, COBIT is a trademark of ISACA.
IT Professional Essentials eLearning Package
5 Fully accredited e-Learning courses in one package, for less than a
single classroom based course – no better time to update your CV!
• ITIL® Foundation
• COBIT® 5 Foundation
• PRINCE2® Foundation
• Service Desk Institute Foundation
• Management of Risk Foundation

8. ITIL®, PRINCE2®, M_o_R® and AXELOS® are registered trademarks of AXELOS Limited. The Swirl Logo™ is a trade mark of AXELOS Limited. SDI is a trademark of the Service Desk Institute, COBIT is a trademark of ISACA.
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