The document outlines ethical standards and communication skills essential for professional conduct, emphasizing professionalism, punctuality, honesty, and ongoing education. It defines the communication process as the exchange of messages which necessitates feedback, and identifies various communication barriers, including perceptual differences, information overload, and distractions. Understanding these elements is crucial for effective interpersonal communication within organizations.

1. 2024
tle 10
Ethics and Communication Skill

2. Ethics refers to the standards
and conduct of behavior of an
individual or professional group.

3. Abide by the
following code of
practices.

4. 1.Look professional.
2.Be punctual.
3.Be discreet and refrain
from gossip.

5. 4. Be loyal to your
employer and
colleagues.
5. Be honest and
reliable.

6. 7. Speak correctly and
politely to everyone.
8. Be polite and
courteous at all times.
9. Know and abide by
legal requirements

7. 10. Keep up to date with
new theories,
techniques and
treatments.
11. Attend courses on a
regular basis and keep

8. 12. Always practice the
highest standards of
personal and salon
Hygiene.

9. Communication Process
It is defined as simply the exchange of
messages by human beings. It is the
transmission of ideas from the sender
to the receiver through channels.
Communication is not complete if
there is no feedback or response from
the receiver back to the sender.

10. Segments in the
Communication Process
• The exchange of feelings and attitude in the
communication process is known as
interpersonal communication.
• As the communication process continues, it
becomes a communication cycle.

11. Communication
Barriers

12. 1. Perceptual and
language differences.
Any message which is against their
values is not accepted. A same event
may be taken differently by different
individuals. Perception is generally
how each individual interprets the
world around him. All generally want

13. 2. Information
overload.
Managers are surrounded with a
pool of information. It is essential
to control this
information flow or else the
information is likely to be

14. 3. Intentions
At times we just not listen, but only
hear. For example, a traveller may
not pay attention to one “NO
PARKING” sign, but if such sign is
put all over the city, he no longer
listen to it.

15. 4. Time Pressure
Often in an organization the targets
have to be achieved within a specified
period of time, the failure of which has
adverse consequences. In a haste to
meet deadlines, the formal channels of
communication are shortened or
messages are partially given, i.e. not

16. 5. Distraction Noise.
Communication is also affected by a lot
by noise and distractions. Physical
distractions include poor lighting,
uncomfortable sitting position, and
unhygienic room also affect
communication in a meeting.

17. 6. Emotion
While he takes differently if the
communicator is happy and jovial, in
that case the message is interpreted to
be good and interesting. Emotional
state at a time also affects
communication. If the receiver feels
that the communicator is angry he

18. THANK
YOU