Tier 3 implementation
•Download as PPTX, PDF•
0 likes•336 views
The document outlines a 5-step plan to implement a Customer Loyalty Organization (CLO) strategy across multiple levels of an organization: 1. Align existing marketing and education plans according to the outputs of a CLO summit. 2. Launch a campaign to promote the CLO strategy to members and get them excited. 3. Standardize account management practices according to national guidelines. 4. Educate members on the new CLO processes through training. 5. Implement a customer relationship management system to track all account activity and communication according to the CLO strategy.
Report
Share
Report
Share
Recommended
MYOB
This document summarizes a certificate course in MYOB accounting that consists of six units covering getting started, banking, suppliers and purchases, customers and sales, reports, and bank reconciliation. For $39, students receive six-month access to complete the online course, a practice set to use for the final assignment, and a verified completion certificate. The course requires no prerequisites and is aimed at learning essential skills to use the popular MYOB accounting software package.
YB Course Certificate
This certificate awards T M Kaushik for completing an IBM GPS Lean Six Sigma Yellow Belt course on June 22, 2015. The bearer is eligible to receive 2 CEUs which can be submitted for ASQ recertification and 20 PDUs approved by PMI for course #2418-000592, totaling 5 hours of credits.
Cabeçalho.docx
This document is from a Brazilian educational institution called Centro Educacional Profissional Maringá. It contains information about a student's name, class, course, subject, teacher, date, and values for a test and grade received. The document appears to be a student evaluation or report card.
Proposed comprehensive evaluation plan
The document proposes an evaluation plan for a training program conducted by Milwaukee County for vendors. The plan involves collecting data on participant reaction to the training, learning, and application of skills through questionnaires, registration tracking, and a focus group. Data will be analyzed by an evaluation team and reported to stakeholders within 30 days for levels 1 and 2, and after 12 months for level 3. The total cost of implementing the evaluation plan is $550.
WCFC info deck-compressed
The document provides information about the Western Canada Fundraising Conference 2016 including speakers, certification opportunities, delegate fees, member discounts, and how to learn more. Attendees can earn CFRE certification points and participate in workshops on digital fundraising and master classes. Early bird registration is available until April 29th with discounts for teams and AFP Edmonton chapter members. More information can be found on the conference website or by email and phone.
Example powerpoint
This photo album document provides instructions for creating and customizing photo pages in an album. It explains that users can add their own pages by clicking the Home tab and then New Slide. From there, they can choose a layout, click placeholders to add pictures and captions, and format individual pictures by adjusting properties or cropping using the Format Picture tab. Picture Styles allow framing pictures with a single click.
Example powerpoint
This photo album document provides instructions for creating and customizing photo pages in an album. It explains that users can add their own pages by clicking the Home tab and then New Slide. From there, they can choose a layout, click placeholders to add pictures and captions, and format individual pictures by adjusting properties or cropping using the Format Picture tab. Picture Styles allow framing pictures with a single click.
Recommended
MYOB
This document summarizes a certificate course in MYOB accounting that consists of six units covering getting started, banking, suppliers and purchases, customers and sales, reports, and bank reconciliation. For $39, students receive six-month access to complete the online course, a practice set to use for the final assignment, and a verified completion certificate. The course requires no prerequisites and is aimed at learning essential skills to use the popular MYOB accounting software package.
YB Course Certificate
This certificate awards T M Kaushik for completing an IBM GPS Lean Six Sigma Yellow Belt course on June 22, 2015. The bearer is eligible to receive 2 CEUs which can be submitted for ASQ recertification and 20 PDUs approved by PMI for course #2418-000592, totaling 5 hours of credits.
Cabeçalho.docx
This document is from a Brazilian educational institution called Centro Educacional Profissional Maringá. It contains information about a student's name, class, course, subject, teacher, date, and values for a test and grade received. The document appears to be a student evaluation or report card.
Proposed comprehensive evaluation plan
The document proposes an evaluation plan for a training program conducted by Milwaukee County for vendors. The plan involves collecting data on participant reaction to the training, learning, and application of skills through questionnaires, registration tracking, and a focus group. Data will be analyzed by an evaluation team and reported to stakeholders within 30 days for levels 1 and 2, and after 12 months for level 3. The total cost of implementing the evaluation plan is $550.
WCFC info deck-compressed
The document provides information about the Western Canada Fundraising Conference 2016 including speakers, certification opportunities, delegate fees, member discounts, and how to learn more. Attendees can earn CFRE certification points and participate in workshops on digital fundraising and master classes. Early bird registration is available until April 29th with discounts for teams and AFP Edmonton chapter members. More information can be found on the conference website or by email and phone.
Example powerpoint
This photo album document provides instructions for creating and customizing photo pages in an album. It explains that users can add their own pages by clicking the Home tab and then New Slide. From there, they can choose a layout, click placeholders to add pictures and captions, and format individual pictures by adjusting properties or cropping using the Format Picture tab. Picture Styles allow framing pictures with a single click.
Example powerpoint
This photo album document provides instructions for creating and customizing photo pages in an album. It explains that users can add their own pages by clicking the Home tab and then New Slide. From there, they can choose a layout, click placeholders to add pictures and captions, and format individual pictures by adjusting properties or cropping using the Format Picture tab. Picture Styles allow framing pictures with a single click.
CHALLENGES OF INSECURITY IN INFORMATION AND COMMUNICATIONS TECHNOLOGY BASED L...
CHALLENGES OF INSECURITY IN INFORMATION AND COMMUNICATIONS TECHNOLOGY BASED L...Shehu Abdullahi Ringim
There is general insecurity in the contemporary learning environment particularly at secondary education level. Such insecurity could be posed by distractions to learning as a result of peer pressure, poor program design in the schools and lack of appropriate provision and utilization of learning resources such as the ICT tools. Students of secondary schools are within the age bracket of 14-18 years, which fairly corresponds with the teenage or adolescence stage. Due to limited life experience of this age group, they trend to misuse the ICT infrastructure put in place to support their learning in school or even at home. Therefore, care has to be exercised to protect learners from dangerous and harmful effects of such ICT tools as internet which facilitates access to dangerous websites that render them vulnerable to insecurities and distractions. This paper discussed the available ICT tools in Nigerian secondary schools, the need to guide the students in proper utilization of such tools so that they do not fall victims of the insecurity posed by negative influence of the ICT tools. The paper recommended some strategies to be applied by teachers, administrators, policy makers, and care givers in protecting the learners from such dangers.Example powerpoint
This photo album document provides instructions for creating and customizing photo pages in an album. It explains that users can add their own pages by clicking the Home tab and then New Slide. From there, they can choose a layout, click placeholders to add pictures and captions, and format individual pictures by adjusting properties or cropping using the Format Picture tab. Picture Styles allow framing pictures with a single click.
Fiverr presentation
This document appears to be a template for creating a presentation with multiple slides. The slides would include the user's logo, unique content and images tailored specifically for their business or promotion. Blank sections are marked for customization with the user's content, logo, images and subtitles. The template provides a basic structure and formatting to create a personalized slideshow presentation.
Gamification For NFP & Associations
This document discusses gamification and how it can be used to increase engagement. It defines gamification as taking the best parts of games and applying them to other contexts to improve engagement. It discusses psychological motivators for why people play games and provides examples of how associations and businesses have successfully used gamification techniques like trivia games, conference apps, and achievement badges. The document also outlines Yu-kai Chou's eight core drivers of gamification that motivate users: meaning, development, creativity, ownership, social influence, scarcity, unpredictability, and loss avoidance.
HerronKevin_Portfolioindd2
This document contains images and text created by Kevin Herron in Adobe Illustrator and other design programs as assignments for a class. It includes a watch design, photo collages, text recreations, and memorial posts for a friend who passed away. The skills and programs used improved over the course of the semester as Kevin became more proficient with the design tools.
Práctica con móvil 1
El documento describe las características y funciones de la cámara Xperia P, incluyendo su resolución de 3264x2448 píxeles, sensor EXMOR-R de 8 megapíxeles, funciones como autoenfoque y geoetiquetado, y capacidad de grabar video en Full HD. Además, presenta varias fotografías tomadas con diferentes valores de exposición, balance de blancos e ISO para demostrar sus efectos.
Women
During WWI, women took on new roles in the workforce as many men left their jobs to serve in the war. Approximately 1.6 million women joined the workforce between 1914 to 1918, filling jobs in civil service, transport, metal, and chemical industries. Women produced 80% of the weapons used by the British Army while working in munitions factories, known as "munitionettes". The shortage of farm labor also led to the establishment of the Women's Land Army in 1917. However, after the war ended and soldiers returned, women faced pressure to return to traditional gender roles and many lost their jobs.
Sistema de Evaluación
El documento describe un sistema de evaluación continua y cooperativa que involucra autoevaluación, coevaluación y heteroevaluación por parte de estudiantes y docentes. La evaluación busca verificar el progreso de los estudiantes en términos de conocimientos adquiridos, identificar áreas que necesitan mejora y establecer planes de recuperación. Diferentes técnicas como grupos de discusión, exposiciones y presentaciones se utilizan para evaluar aspectos como responsabilidad, interés, capacidad de análisis y aplicación de conocimientos. Los estud
Real Estate Rentals In Ada Oklahoma House, Apartment, & Duplexes
With the recent boom in television shows dedicated to telling their guests and viewers the surprise,...
Inclusão social
O documento discute a inclusão social, apresentando o caso de uma jovem com síndrome de Down chamada Aline que trabalha empacotando estudos bíblicos. Ele também menciona a lei brasileira que exige que empresas contratem pessoas com deficiência e como a inclusão pode beneficiar todos. O documento fornece sugestões para um culto sobre o tema, incluindo louvor, testemunho, oração e mensagem focados na inclusão e no amor ao próximo.
Enfermedad en higuerilla
La higuerilla es una planta muy común en México que se usa con fines ornamentales y medicinales. Sin embargo, recientemente se ha detectado una enfermedad fúngica en esta planta causada por el hongo Fusarium oxysporum f. sp. higuerae que provoca marchitez y muerte de las plantas afectadas. El autor recomienda medidas de control como eliminar plantas enfermas, rotar cultivos, y aplicar fungicidas sistémicos para prevenir la propagación de esta enfermedad en las higuerillas.
Que son las bases de datos
Una base de datos permite almacenar grandes cantidades de información de forma organizada en tablas, con filas y columnas, para que la información pueda encontrarse y utilizarse fácilmente. Una base de datos se compone de una o más tablas, donde cada tabla guarda un conjunto de datos estructurados en registros (filas) y campos (columnas).
Women in the 20th
This document discusses the changes in women's roles and lives in the early 20th century. It touches on topics like marriage, divorce, contraception, abortion, family sizes, women's independence, equal voting rights, fashion, sexuality, and the influence of urbanization and mass media. Overall, it describes a significant shift where women gained more personal freedom and independence, and their roles and power in society changed.
Fundamento de la educacion superior a distancia
Este documento resume los fundamentos de la educación superior a distancia. Explica que la educación a distancia permite a los estudiantes estudiar sin asistir físicamente a clases, recibiendo materiales por correo o en línea. Describe las características de flexibilidad y accesibilidad de este sistema, así como el papel facilitador de los docentes a distancia con el uso de tecnología.
Los medios tradicionales arelis rico
Este documento analiza los cambios que están experimentando los medios de comunicación tradicionales ante los nuevos escenarios digitales. Discuten cómo los periódicos locales ahora tienen presencia en internet y están creando contenidos interactivos para aprovechar las nuevas tecnologías. También examinan dos iniciativas periodísticas en línea de Galicia, Gaceta Dixital y Gaceta de Galicia, y cómo mantienen la credibilidad a través de la actualización de contenidos por periodistas y foros de comentarios.
Aiesec international 2012 2013 strategy achievement
AIESEC International achieved its goals in 2012-2013 by focusing on strategic areas like the Global Internship Program, Global Community Development Programme, and Talent Management Programme to drive growth, ensure quality experiences, and build belief and confidence, while also optimizing processes, engaging customers, and driving innovation.
TM Process Overview
The document outlines AIESEC's Talent Management (TM) process, which includes four main parts: Get, Develop, Keep, and Report.
The Get process focuses on recruiting the right members at the right time through persona building, talent planning, attraction, selection, and onboarding. Develop ensures members are aware of their performance and skills to improve through performance management, team leader capacity building, and national education. Keep aims to engage and retain members by providing rewards, assessing engagement, and planning for succession. Finally, Report establishes global reporting templates and processes to track metrics and identify areas for TM to enhance member achievement of goals.
TM Structures
The document provides guidance on team minimum planning and structures for team minimum teams in Learning Communities at different stages of maturity. It recommends that startup LCs have a LCVP and 2-4 members, with the LCVP responsible for learning and development. Intermediate LCs should have two core teams focused on capacity and learning/minimums, each led by a team leader. Mature LCs may use program coordinators within program teams to ensure learning and minimums while still coordinating with the LCVP team. Key performance indicators and strategies should align with the LC's challenges.
oGCDP Strategic Meeting IGN Output
This document provides tools and guidelines for IGN to achieve several strategic objectives, including talent capacity, strategic alliances, EY partnerships, and marketing. It outlines goals and key performance indicators for different strategies. These strategies include implementing a project-based structure, growing through strategic alliances and partnerships, improving conversion rates, and performing for a program called Fish Peak while implementing new systems. Contact information is provided for various leaders who can provide further explanation on implementing the strategies.
The Channel Program Blueprint
Our signature Channel Program Blueprint (CPB) report provides a framework for understanding the primary elements associated with a successful sales channel, and helps you establish a plan that incorporates the people, processes, and systems to achieve results.
More Related Content
Viewers also liked
CHALLENGES OF INSECURITY IN INFORMATION AND COMMUNICATIONS TECHNOLOGY BASED L...
CHALLENGES OF INSECURITY IN INFORMATION AND COMMUNICATIONS TECHNOLOGY BASED L...Shehu Abdullahi Ringim
There is general insecurity in the contemporary learning environment particularly at secondary education level. Such insecurity could be posed by distractions to learning as a result of peer pressure, poor program design in the schools and lack of appropriate provision and utilization of learning resources such as the ICT tools. Students of secondary schools are within the age bracket of 14-18 years, which fairly corresponds with the teenage or adolescence stage. Due to limited life experience of this age group, they trend to misuse the ICT infrastructure put in place to support their learning in school or even at home. Therefore, care has to be exercised to protect learners from dangerous and harmful effects of such ICT tools as internet which facilitates access to dangerous websites that render them vulnerable to insecurities and distractions. This paper discussed the available ICT tools in Nigerian secondary schools, the need to guide the students in proper utilization of such tools so that they do not fall victims of the insecurity posed by negative influence of the ICT tools. The paper recommended some strategies to be applied by teachers, administrators, policy makers, and care givers in protecting the learners from such dangers.Example powerpoint
This photo album document provides instructions for creating and customizing photo pages in an album. It explains that users can add their own pages by clicking the Home tab and then New Slide. From there, they can choose a layout, click placeholders to add pictures and captions, and format individual pictures by adjusting properties or cropping using the Format Picture tab. Picture Styles allow framing pictures with a single click.
Fiverr presentation
This document appears to be a template for creating a presentation with multiple slides. The slides would include the user's logo, unique content and images tailored specifically for their business or promotion. Blank sections are marked for customization with the user's content, logo, images and subtitles. The template provides a basic structure and formatting to create a personalized slideshow presentation.
Gamification For NFP & Associations
This document discusses gamification and how it can be used to increase engagement. It defines gamification as taking the best parts of games and applying them to other contexts to improve engagement. It discusses psychological motivators for why people play games and provides examples of how associations and businesses have successfully used gamification techniques like trivia games, conference apps, and achievement badges. The document also outlines Yu-kai Chou's eight core drivers of gamification that motivate users: meaning, development, creativity, ownership, social influence, scarcity, unpredictability, and loss avoidance.
HerronKevin_Portfolioindd2
This document contains images and text created by Kevin Herron in Adobe Illustrator and other design programs as assignments for a class. It includes a watch design, photo collages, text recreations, and memorial posts for a friend who passed away. The skills and programs used improved over the course of the semester as Kevin became more proficient with the design tools.
Práctica con móvil 1
El documento describe las características y funciones de la cámara Xperia P, incluyendo su resolución de 3264x2448 píxeles, sensor EXMOR-R de 8 megapíxeles, funciones como autoenfoque y geoetiquetado, y capacidad de grabar video en Full HD. Además, presenta varias fotografías tomadas con diferentes valores de exposición, balance de blancos e ISO para demostrar sus efectos.
Women
During WWI, women took on new roles in the workforce as many men left their jobs to serve in the war. Approximately 1.6 million women joined the workforce between 1914 to 1918, filling jobs in civil service, transport, metal, and chemical industries. Women produced 80% of the weapons used by the British Army while working in munitions factories, known as "munitionettes". The shortage of farm labor also led to the establishment of the Women's Land Army in 1917. However, after the war ended and soldiers returned, women faced pressure to return to traditional gender roles and many lost their jobs.
Sistema de Evaluación
El documento describe un sistema de evaluación continua y cooperativa que involucra autoevaluación, coevaluación y heteroevaluación por parte de estudiantes y docentes. La evaluación busca verificar el progreso de los estudiantes en términos de conocimientos adquiridos, identificar áreas que necesitan mejora y establecer planes de recuperación. Diferentes técnicas como grupos de discusión, exposiciones y presentaciones se utilizan para evaluar aspectos como responsabilidad, interés, capacidad de análisis y aplicación de conocimientos. Los estud
Real Estate Rentals In Ada Oklahoma House, Apartment, & Duplexes
With the recent boom in television shows dedicated to telling their guests and viewers the surprise,...
Inclusão social
O documento discute a inclusão social, apresentando o caso de uma jovem com síndrome de Down chamada Aline que trabalha empacotando estudos bíblicos. Ele também menciona a lei brasileira que exige que empresas contratem pessoas com deficiência e como a inclusão pode beneficiar todos. O documento fornece sugestões para um culto sobre o tema, incluindo louvor, testemunho, oração e mensagem focados na inclusão e no amor ao próximo.
Enfermedad en higuerilla
La higuerilla es una planta muy común en México que se usa con fines ornamentales y medicinales. Sin embargo, recientemente se ha detectado una enfermedad fúngica en esta planta causada por el hongo Fusarium oxysporum f. sp. higuerae que provoca marchitez y muerte de las plantas afectadas. El autor recomienda medidas de control como eliminar plantas enfermas, rotar cultivos, y aplicar fungicidas sistémicos para prevenir la propagación de esta enfermedad en las higuerillas.
Que son las bases de datos
Una base de datos permite almacenar grandes cantidades de información de forma organizada en tablas, con filas y columnas, para que la información pueda encontrarse y utilizarse fácilmente. Una base de datos se compone de una o más tablas, donde cada tabla guarda un conjunto de datos estructurados en registros (filas) y campos (columnas).
Women in the 20th
This document discusses the changes in women's roles and lives in the early 20th century. It touches on topics like marriage, divorce, contraception, abortion, family sizes, women's independence, equal voting rights, fashion, sexuality, and the influence of urbanization and mass media. Overall, it describes a significant shift where women gained more personal freedom and independence, and their roles and power in society changed.
Fundamento de la educacion superior a distancia
Este documento resume los fundamentos de la educación superior a distancia. Explica que la educación a distancia permite a los estudiantes estudiar sin asistir físicamente a clases, recibiendo materiales por correo o en línea. Describe las características de flexibilidad y accesibilidad de este sistema, así como el papel facilitador de los docentes a distancia con el uso de tecnología.
Los medios tradicionales arelis rico
Este documento analiza los cambios que están experimentando los medios de comunicación tradicionales ante los nuevos escenarios digitales. Discuten cómo los periódicos locales ahora tienen presencia en internet y están creando contenidos interactivos para aprovechar las nuevas tecnologías. También examinan dos iniciativas periodísticas en línea de Galicia, Gaceta Dixital y Gaceta de Galicia, y cómo mantienen la credibilidad a través de la actualización de contenidos por periodistas y foros de comentarios.
Viewers also liked (17)
CHALLENGES OF INSECURITY IN INFORMATION AND COMMUNICATIONS TECHNOLOGY BASED L...
CHALLENGES OF INSECURITY IN INFORMATION AND COMMUNICATIONS TECHNOLOGY BASED L...
Real Estate Rentals In Ada Oklahoma House, Apartment, & Duplexes
Real Estate Rentals In Ada Oklahoma House, Apartment, & Duplexes
Similar to Tier 3 implementation
Aiesec international 2012 2013 strategy achievement
AIESEC International achieved its goals in 2012-2013 by focusing on strategic areas like the Global Internship Program, Global Community Development Programme, and Talent Management Programme to drive growth, ensure quality experiences, and build belief and confidence, while also optimizing processes, engaging customers, and driving innovation.
TM Process Overview
The document outlines AIESEC's Talent Management (TM) process, which includes four main parts: Get, Develop, Keep, and Report.
The Get process focuses on recruiting the right members at the right time through persona building, talent planning, attraction, selection, and onboarding. Develop ensures members are aware of their performance and skills to improve through performance management, team leader capacity building, and national education. Keep aims to engage and retain members by providing rewards, assessing engagement, and planning for succession. Finally, Report establishes global reporting templates and processes to track metrics and identify areas for TM to enhance member achievement of goals.
TM Structures
The document provides guidance on team minimum planning and structures for team minimum teams in Learning Communities at different stages of maturity. It recommends that startup LCs have a LCVP and 2-4 members, with the LCVP responsible for learning and development. Intermediate LCs should have two core teams focused on capacity and learning/minimums, each led by a team leader. Mature LCs may use program coordinators within program teams to ensure learning and minimums while still coordinating with the LCVP team. Key performance indicators and strategies should align with the LC's challenges.
oGCDP Strategic Meeting IGN Output
This document provides tools and guidelines for IGN to achieve several strategic objectives, including talent capacity, strategic alliances, EY partnerships, and marketing. It outlines goals and key performance indicators for different strategies. These strategies include implementing a project-based structure, growing through strategic alliances and partnerships, improving conversion rates, and performing for a program called Fish Peak while implementing new systems. Contact information is provided for various leaders who can provide further explanation on implementing the strategies.
The Channel Program Blueprint
Our signature Channel Program Blueprint (CPB) report provides a framework for understanding the primary elements associated with a successful sales channel, and helps you establish a plan that incorporates the people, processes, and systems to achieve results.
Award Management
Presentation on Save the Children's Award Management presented by Frank Tembo at the RMCPU planning meeting, Pretoria, South Africa, December 2016
BlackLine System Admin Best Practices
August 30th Meeting slides discussing BlackLine best practices for administration roles. Annual meeting held by Aviva Spectrum, an LA based company.
[COS] [OfficialCirclesContent] Circles of Success - Train End-Users for Faste...
The document discusses joining the Salesforce Success Community to engage with experts, access resources, and collaborate in your preferred language. It provides instructions for joining, noting you need to select groups and use your Salesforce credentials. It also mentions additional language-specific groups for collaborating in French, German, Spanish, Japanese, and Portuguese.
Kriti Majmudar
Kriti Majmudar has over 15 years of experience in banking and business development. She has held roles at HSBC such as Associate Vice President managing rewards and recognition programs, and Customer Service Manager overseeing premier customer service teams. She has also worked at WNS Global Services in business development generating leads, and held telemarketing roles at Standard Chartered Bank and Datamatics. Kriti holds a Bachelor's degree in Psychology from Mumbai University.
Ahmed EL Kholy Resume-Updated 17-12-16
This document provides a summary of Ahmed Ibrahim EL Kholy's professional experience and qualifications. It outlines his current role as PMO Manager at Etisalat in the UAE where he is responsible for leading strategic project delivery and roadmaps. It also details his previous experience in managerial roles at Etisalat and Vodafone Egypt focused on customer service, process improvement, account management and complaint handling. The document lists his educational background and achievements throughout his career.
iGIP IGN Strategic Meeting - September 2014
This document outlines strategies and key performance indicators (KPIs) for IGN to achieve various goals. It identifies strategies such as implementing sales development programs, retaining partners, and using online surveys. Each strategy includes goals like increasing the number of sales meetings and calls per member, achieving higher customer retention rates, and recovering lost partners. The document provides guidelines for local committees to identify the most important strategy, set KPIs, implement according to timelines, and report progress to leadership in December.
Output for the network gip
The document outlines various checklists and considerations for improving different aspects of a leadership development program called GIP, including purpose-driven market segmentation to better target customer needs, increasing customer loyalty through improved processes and products, ensuring proper supply and demand alignment of sub-products and partners, developing talent capacity through optimized structures and training, improving conversion rates through data-driven marketing, and establishing clear leadership and purpose throughout all experiences. Key focus areas include partner retention, raising impact, tackling relevant market segments, and enabling bigger program delivery through optimized resources. Considerations span market analysis, communication flows, guidelines, CRM systems, KPI tracking, and pilot implementation.
The 5 Must Have Customer Success Processes
The 5 Must Have Customer Success Processes presented by Anaal Patel, Director of Product Marketing at Totango.
Overall output for the africa region
This document provides recommendations and guidance for entities in Africa on several strategic initiatives related to the Global Citizen Development Programme (GCDP). It addresses iGCDP business models, oGCDP product packaging, and supply and demand partnerships. Key points include developing financial sustainability plans for iGCDP, customizing oGCDP based on local realities, and establishing country partnerships and co-delivery standards to improve experience quality and achieve goals. Entities are advised to analyze current initiatives and partnerships and focus efforts based on strategic planning tools and frameworks outlined in the document.
Tier 1 and Tier 2 role of OD
The role of OD is to develop LCs through an OD/Growth Model that defines focus LCs across programmes. This includes creating an integrated education cycle for internal communication and coaching aligned to the model. Expansions are also part of the model, with clear goals and coaching defined. Synergy between functions like TM, GIP, GCDP and Marketing is important to ensure strategic alignment based on the OD Model framework. The VP OD creates and manages this framework for strategy implementation, LC development and goal achievement.
Balance gcdp and gip
This document discusses balancing support for GIP and GCDP growth across different levels. It recommends (1) ensuring support functions like talent management and marketing split their focus between the two programs, (2) aligning internal communications from the MC to both programs, and (3) utilizing trained NSTs to support each program separately. For high volume LCs, it suggests project-based structures focused on issues to balance productivity and capacity between the two programs. When an LC only has one VP OGX or ICX, it recommends ensuring the VP and team leaders are highly trained in both programs and that the LC has separate focus programs. The overall goal is a balancing act across levels to support growth in both GIP and
Account management tier1
This document outlines a tiered approach to improving customer loyalty and account management for an organization.
Tier 1 focuses on assigning a single point of contact to each account to improve communication and service. Standardized processes and tools are proposed, including clear account transition procedures. Goals are to provide faster response times and a consistent customer experience.
Implementation plans are described for managing centers and local committees. This includes training members, allocating account managers, customizing structures, and educating on new account management strategies and customer service flows. Performance will be tracked using metrics like account re-raises. The overall timeline focuses on education, process adaptation, allocation of managers, and new year campaigns to meet with customers.
SaaStrU 201: Revenue Marketing: Build for Scale with Podium's SVP, Revenue Ma...
Jess Weimer / Senior Vice President, Revenue Marketing / Podium
Demand Generation is the staple function for any organization looking to increase “Demand”. Over the last decade, the function of Demand Generation gears to being a silo - where the function has its own KPIs, and often times vanity metrics, that cloud the picture. In this session, we will talk through the evolution of Demand Generation to Revenue Marketing, and how Revenue Marketing is critical to building for scale.
LinkedIn Talent Insights Launch Guide for Program Managers
The way to a successful launch. This playbook will set your organization up for success as it rolls out Talent Insights.
1) Build awareness and support
2) Set your team up for success
3) Track and measure success
4) How we can work together
oGIP Tier 1 Advanced Pipeline Management
Pipeline management involves setting HR goals based on organizational goals, forecasting capacity needs, and addressing gaps. It entails tracking the number of members across areas and roles compared to goals. Regular pipeline reviews assess retention rates, recruitment needs, learning and development, and reallocation to ensure the right number and profile of people. Managing the pipeline helps forecast needs, adjust goals and productivity targets, and focus coaching to build leadership pipelines and optimize talent processes. It is a key tool to deliver the right capacity for exchange peaks and programs over time.
Similar to Tier 3 implementation (20)
Aiesec international 2012 2013 strategy achievement
Aiesec international 2012 2013 strategy achievement
[COS] [OfficialCirclesContent] Circles of Success - Train End-Users for Faste...
[COS] [OfficialCirclesContent] Circles of Success - Train End-Users for Faste...
SaaStrU 201: Revenue Marketing: Build for Scale with Podium's SVP, Revenue Ma...
SaaStrU 201: Revenue Marketing: Build for Scale with Podium's SVP, Revenue Ma...
LinkedIn Talent Insights Launch Guide for Program Managers
LinkedIn Talent Insights Launch Guide for Program Managers
Recently uploaded
Climate Impact of Software Testing at Nordic Testing Days
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Essentials of Automations: The Art of Triggers and Actions in FME
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...Edge AI and Vision Alliance
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/building-and-scaling-ai-applications-with-the-nx-ai-manager-a-presentation-from-network-optix/
Robin van Emden, Senior Director of Data Science at Network Optix, presents the “Building and Scaling AI Applications with the Nx AI Manager,” tutorial at the May 2024 Embedded Vision Summit.
In this presentation, van Emden covers the basics of scaling edge AI solutions using the Nx tool kit. He emphasizes the process of developing AI models and deploying them globally. He also showcases the conversion of AI models and the creation of effective edge AI pipelines, with a focus on pre-processing, model conversion, selecting the appropriate inference engine for the target hardware and post-processing.
van Emden shows how Nx can simplify the developer’s life and facilitate a rapid transition from concept to production-ready applications.He provides valuable insights into developing scalable and efficient edge AI solutions, with a strong focus on practical implementation.TrustArc Webinar - 2024 Global Privacy Survey
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
Full-RAG: A modern architecture for hyper-personalization
Mike Del Balso, CEO & Co-Founder at Tecton, presents "Full RAG," a novel approach to AI recommendation systems, aiming to push beyond the limitations of traditional models through a deep integration of contextual insights and real-time data, leveraging the Retrieval-Augmented Generation architecture. This talk will outline Full RAG's potential to significantly enhance personalization, address engineering challenges such as data management and model training, and introduce data enrichment with reranking as a key solution. Attendees will gain crucial insights into the importance of hyperpersonalization in AI, the capabilities of Full RAG for advanced personalization, and strategies for managing complex data integrations for deploying cutting-edge AI solutions.
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
Generative AI Deep Dive: Advancing from Proof of Concept to Production
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
National Security Agency - NSA mobile device best practices
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...
Join us to introduce Milvus Lite, a vector database that can run on notebooks and laptops, share the same API with Milvus, and integrate with every popular GenAI framework. This webinar is perfect for developers seeking easy-to-use, well-integrated vector databases for their GenAI apps.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Removing Uninteresting Bytes in Software Fuzzing
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
UiPath Test Automation using UiPath Test Suite series, part 6
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Discover the seamless integration of RPA (Robotic Process Automation), COMPOSER, and APM with AWS IDP enhanced with Slack notifications. Explore how these technologies converge to streamline workflows, optimize performance, and ensure secure access, all while leveraging the power of AWS IDP and real-time communication via Slack notifications.
Recently uploaded (20)
Climate Impact of Software Testing at Nordic Testing Days
Climate Impact of Software Testing at Nordic Testing Days
Essentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FME
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
Full-RAG: A modern architecture for hyper-personalization
Full-RAG: A modern architecture for hyper-personalization
Generative AI Deep Dive: Advancing from Proof of Concept to Production
Generative AI Deep Dive: Advancing from Proof of Concept to Production
National Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practices
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...
UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Tier 3 implementation
- 1. Customer Loyalty for Organization Summit Output Tier 3 - MC CLO Implementation
- 2. Tier 3: Overall Timeline Align MC plan and education cycle according to CLO output Launch CLO campaign to get members excited Align membership to national standards for account management Member education on new processes Implement National CRM
- 3. Tier 3: MC CLO Implementation 1. Align MC Plan according to CLO Summit Output Key Areas • • • • KPIs Education - #trainings delivered, #members attending training Structure - #Account managers in the LC Culture - #Customers met by the end of the campaign CRM - #Members filling the CRM weekly
- 4. Tier 3: CLO MC Implementation 2. Launch campaign for CLO • Promote CLO to network: facebook, email, myaiesec.net, newsletter & promo material for CLO • Create list of Current accounts • Allocate current accounts to LCVPs & their teams • Ensure LCs meet with all customers • Ensure LCs Set expectations/timeline with every current accounts allocated to them • Ensure LCs get referrals from the current accounts
- 5. Tier 3: CLO MC Implementation 3. Align membership to National Standards for Account management • Analyze results from CLO campaign: #meetings with customers, # referrals etc; and outline top performers. • Set and communicate national standards for account management: #meetings to be done with company by each account manager • Use top performers from the CLO campaign for LCs, to showcase implementation of CLO
- 6. Tier 3: CLO MC Implementation 4. Member Education on new process • Include CLO Strategy in Education Cycle • Deliver the following at a national CLO summit/training for iGIP team members: 1. Detailed explanation of account management and JD of account manager 2. Overview of revised JQ and guidelines on how to use it during meetings 3. Standardized Selection Process Timelines • Create/Update GIP wiki to reflect national implementation of CLO Strategy
- 7. Tier 3: CLO MC Implementation 5. Implement National (CRM) • Create CRM (spreadsheet, Podio, Salesforce) to track all account activity • Track meetings booked, attended, TNs Ra/Ma/Re; track ALL communication with companies • Launch CRM to all LCs, engage them in conversation about it an make it exciting and the benefits clear • Educate on how to use, track and manage accounts on CRM • Showcase success from CRM to entire network weekly • Assess LCs use of CLO and CRM, and assign coaching based on that