Jeanene Asher has over 23 years of experience in telecommunications management for large retailers. She most recently served for 25 years as Senior Director of Telecommunications for O'Reilly Auto Parts, where she managed a staff of 15 and oversaw telecom installations, support, and billing for their 4000 store locations. She is now seeking opportunities to use her expertise consulting on or project managing telecom voice, data, equipment and infrastructure projects.

1. JEANENE ASHER
Cell Phone 417-840-2896 3101 N Weaver Road
Email dnenebug@sbcglobal.net Ozark, MO 65721
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SENIOR LEADERSHIP, Fortune 500 Retailer
SENIOR DIRECTOR, TELECOMMUNICATIONS
Executive Profile
Telecomleaderresponsibleforspearheading corporatecommunicationsforarapidlyexpandingNorth American
retailerforover20years.Seeking opportunitiesto usemyknowledgeand experiencein thetelecommunication field
to projectmanage orconsultin all areasoftelecommunications;which includesvoiceand dataservices,equipment,
and infrastructure.To design and implementboth WAN and LANnetworks,createassetmanagementsystems,and
develop callcentersupport.
Qualification Highlights
 23 years experience in telecommunication management and support
 Directed a staff of 15 on installation and support for over 4000 sites
 Managed 200 vendors, suppliers, and providers
 Project management of WAN implementation and multi location equipment conversion
 Developed and managed a call center supporting equipment and service for multiple
locations
 Designed multiple WAN networks
 Worked with POTS, Dial up, Point to point, multi point, ISDN, traditional frame, MPLS, VoIP,
Integrated T1, DSL, SIP trunking,and EVDO technologies
 Have a good understanding of Cloud based technologies
 Call center design and management
 Detailed understanding of telecombilling and USOC coding
Career History
O’Reilly Auto Parts 1990 to May 1, 2015
Duties/Responsibilities Springfield, MO
 Negotiated voice and data contracts with major Telecommunications firms including ATT,
Verizon Business,Centurylink, Windstreamand most CLECs and Independent LECs
 Procured voiceand data equipment for over 4000 locations including Cisco, Adtran,
Siemens, NEC, Toshiba, and Avaya
 Directed telecom department in areas of install, support, and billing which included a team
of 15 that represents Provisioning,New Store Install Team, and Voicehelp desk staffed 6
days a week.
 Project managed installation of 200+ new sites a year to include coordination with Inside
wiring and Onsite field technicians, real estate team, store design team, telecom provider,
and voiceand data equipment installation. Turnkey implementation averaged 75 days.

2.  Partnered with Telecommunication providers and vendors on solutions and installations
to meet O’Reilly’s unique growth and culture to ensure a competitive advantage in the
auto parts market.
 Managed a $19,000,000 annual telecom budget. Held service and support costs steady for
8 years, whileimproving solutions and support.
 Designed Asset management databasewith over 5000 records in Lotus 123 in 1998 and
converted it to Access in 2001.Still in production today.
 Designed and maintained a 300 seat call center, networked over multiple locations utilizing
Siemens HiPath 4000 platformPBX and Openscape Contact Center Enterprise
 Increased responsiveness and SLAs both internally and with our carrier partners by closely
managing expectations, serviceguidelines, and accountability.
Awtrey Enterprises 1983 to 1990
Duties/Responsibilities Clovis, NM
 Office Manager
 Bookkeeper
 Processed Payroll
 Created monthly profit and loss statements
 Maintain all office equipment and services
Education
NetworkDegree 2005
University of Phoenix Springfield, MO
Training
 Siemens HiPath Platform,San Jose, CA 1997
 Toshiba DK Series Key Systems, Jonesboro, AR 1995
 NEC IPK Series Systems, Jonesboro, AR 2002
 Fundamentals of Telecommunications, Kansas City, MO 1999