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Thinking Fast and Slow
The document discusses cognitive biases and their impact on decision-making in the workplace, emphasizing the challenges posed by multi-tasking and cognitive load. It includes exercises designed to improve observational skills and reduce biases while investigating or recalling information. Additionally, the document stresses the importance of recognizing cognitive distortions and adapting approaches to enhance recall and decision-making.
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Thinking Fast and Slow
- 1. NOTICE: Proprietary andConfidential This material is proprietary to Centric Consulting, LLC. It contains trade secrets and information which is solely the property of Centric Consulting, LLC. This material is solely for the Client’s internal use. This material shall not be used, reproduced, copied, disclosed, transmitted, in whole or in part, without the express consent of Centric Consulting, LLC. © 2013 Centric Consulting, LLC. All rights reserved Thinking Fast and Slow Joseph Ours Centric Consulting
- 2. Multi-Tasking Test Time’s Up12345678 First time) Writealphabet Second time) Write numbers Third time) Alternate numbers/alpahbet
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- 6. Say it ain’tso… Our thinking is replete with judgment and bias
- 7. Bases of CognitiveDistortions SocialBias DecisionBiasMemoryBias BeliefBias
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- 10. Example Decision MakingBiases http://www.slideshare.net/efern211/cognitive-biases-a-visual-study-guide-by-the-royal-society-of-account-planning
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- 12. Challenges in theworkspace You cannot serve 2 masters The business hates IT Bring out the nerf guns Why does it seem like people don’t get things the first time Why is Beizer’s paradox true I swore I saw that! We just had that meeting and I can’t remember something
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- 15. Endowment Effect This iswhy the business hates IT!
- 16. Exercise #3 I need4 volunteers This exercise, I asked 4 volunteers to: • clap your hands • count out loud to 10 • put your hands on your head • cluck like a chicken When done, I asked them what was the 2nd thing I asked them to do.
- 17. Exercise #3 redux PretendALL of you are doing this at your seat This exercise, I asked everyone to do a similar exercise
- 18. Inattentional Amnesia dueto Cognitive Load Fun reduces stress
- 19. Are you stillthere?
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- 21. Did you guess? 24 6 8 10 12 N=n*2 linear sequence n=(1,2,3,4,5,6)
- 22. Did you consider? 24 6 10 14 22 N=n*2 Prime sequence n=(1,2,3,5,7,11)
- 23. Or? 2 4 610 16 26 Nn=(N2)+(N1)
- 25. Think about it? Muchlike finding your keys, when people jump to conclusions, they believe their conclusion is the agreed upon one and often fail to confirm – leading to misunderstandings.
- 26. Beizer’s Pesticide Paradox Thephenomenon that the more you test software, the more immune it becomes to your tests
- 27. Exercise #5 See videoat https://www.youtube.com/watch?v=iiEzf3J4iFk
- 28. You see whatyou expect
- 29. Exercise #6 See videoathttps://www.youtube.com/watch?v=P3r_tSoZL4w
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- 33. Flicker Test Our mindis a pattern matching beast!
- 34. Exercise #8 Is yourcard missing? Stare Here!
- 36. Improve your investigativeskills Change your search pattern Search for alternate answers and/or paths Defend your answer against antagonist Ensure gaps are not unduly filled in
- 37. Improve your observationskills Time-box your activities Focus/De-focus Don’t over rely on expected results Listen to intuition
- 38. Improve your recallskillls Acknowledge your recall CAN be faulty Record as you go, keep a journal Or use a recording tool Chunk Tests into groups 5-7 Reduce cognitive load
- 39. Minimizing Bias Investigation • Changeyour search patterns • Look for alternate answers • Defend your answer against antagonist • What your fill-ins Observation • Focus/De-focus • Time box your activities • Listen to intuition • Don’t over rely on documentation, think Recall • Limit what you have to recall • Use tools to assist • Record/Journal as you go • Reduce cognitive load Acknowledge Biases Exist
- 40. February 17, 2015– Columbus, Ohio http://qaorthehighway.com/
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