The document discusses opportunities for innovation in human resources (HR). It argues that for organizations to compete successfully, they must focus on building internal capabilities like talent, speed, collaboration, and learning. The document outlines different types of capital that contribute to innovation, including human capital, organization capital, and social capital. It also provides examples of how leading companies are innovating their HR activities, processes and strategies to better support organizational innovation and growth.

1. Think DiffeHRently:
Opportunities for HR Innovation
Jon Ingham ( @joningham )
www.businessinternational.it www.fieramilanomedia.it

2. Fiera Milano Media S.p.A. - Divisione Business International1

3. Fiera Milano Media S.p.A. - Divisione Business International1

4. Fiera Milano Media S.p.A. - Divisione Business International1
Competitive Positioning
Core Competencies
Organisational Capabilities
See:
http://www.joningham.com/advice/competitive-positioning-
core-competencies-and-organisational-capabilities
Product / service innovation
Process / business model innovation
Management innovation

5. Fiera Milano Media S.p.A. - Divisione Business International1
Ulrich: ‘For any organisation to compete successfully
in today's market, it must focus on building not only
from the outside but from the inside as well.’
• Talent
• Speed
• Shared mindset
• Accountability
• Collaboration
• Learning
• Quality of leadership
Source: Dave Ulrich and Norm Smallwood, Why the Bottom Line Isn’t, 2003
• Customer connectivity
• Strategic unity
• Innovation
• Strategic unity
• Efficiency
• Social responsibility
• Agility
Organisation Capabilities

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§ Accountability
§ Capabilities
§ Co-ordination and control
§ Culture and climate
§ Direction
§ External orientation
§ Innovation and learning
§ Leadership
§ Motivation
Source: Keller and Price, Beyond Performance, 2011
Organisation Health

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Input Activity Outcome Business impact
HCM
strategymap
© Jon Ingham, 2015
Aligned
(innovated)
HR
activities!
More / better
business
innovation
Organisational
Capability in
Innovation
HR Value Chain –
Innovated Outcomes

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• Health, capability and
engagement of people
working for the organisation
• Is owned by the individual
not the organisation
• Will only be invested for as
long as the investor is well
cared for and receives an
appropriate return
• Creative people and leaders, all employees acting
creatively and being motivated to innovate,
external advisors providing insight, diversity in
experience and perspective
Human Capital

9. Fiera Milano Media S.p.A. - Divisione Business International1
Organisation Capital
• Organisation structure,
business processes,
cultural attributes
• Do not usually result in
an effective organisation
on their own, but
severely constrain
performance if they are
not effectively aligned
• Innovation processes, funding mechanisms, flat
hierarchies, co-ordination structures, tools and
technologies, measurement systems
• Jobs providing space and time to innovate

10. Fiera Milano Media S.p.A. - Divisione Business International1
Social Capital
• Based on networks and
relationships between
people working in the
organisation
• Not owned just by
people or the
organisation
• Can be influenced but
not managed
• Communications, serendipitous connections,
relationships, conversations between people with
different perspectives. Innovative culture.

11. Fiera Milano Media S.p.A. - Divisione Business International1
HCL-Technologies –
Upside Down Organisation
Source: Vineet Nayar, Employees First, Customers Second

12. Fiera Milano Media S.p.A. - Divisione Business International1
HR Value Chain –
Innovated Activities
Input Activity Outcome Business impact
HCM
strategymap
Aligned
(innovated)
HR
activities!
More / better
business
innovation
A particular
Organisational
Capability
© Jon Ingham, 2015

13. Fiera Milano Media S.p.A. - Divisione Business International1
Research on Alignment
Source: Edward Lawler and John Boudreau, Global Trends in Human Resource
Management, 2015
Growth Information
Based
Knowledge
Based
Sustainability Innovation
OD&D .08 .09 .29 .10 .21
Reward .02 -.05 .20 .16 -.01
Development .14 .16 .33 .22 .17
Recruitment .19 .12 .24 .11 .20
ER -.04 -.16 .02 .11 -.16
Analytics -.05 .09 .10 -.05 .20
Technology .16 .12 .10 .10 .07
Social
Networks
.04 .29 .38 .18 .33

14. Fiera Milano Media S.p.A. - Divisione Business International1
Eg Recruiting
• Linked to human capital / workforce planning
• Differentiated approaches to talent / others
• Acting as talent scout for ‘never out’ jobs (not waiting
for the requisition)
• Innovating sources of unconventional talent
• Social recruiting and building external talent
communities
• Design an outstanding candidate experience
• Measuring success in terms of quality vs time/cost
• Integrated into other HR processes to deliver on the
deal

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Head Farming at EY

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Coca Cola Talent
Acquisition

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Zappos Insiders

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