Theresa Ainsworth has over 20 years of experience in quality assurance and operations management. She has worked as a Senior Quality Assurance Manager at JP MorganChase, where she established new QA teams, analyzed team effectiveness, and ensured knowledge transfer across locations. Prior to that, she was a SQM Consultant and Business Analyst, where she created test plans, implemented new systems, and trained staff. She has expertise in ISO compliance, process improvements, quality management systems, and statistical research and analysis.

1. Theresa Ainsworth CQA, CSTE
218 S DuPont Rd.  Wilmington, DE 19804  (302) 588-2621  Tainsworth@comcast.net
SENIOR QUALITY ASSURANCE MANAGER
Marketing IS  Quality Assurance  Operations Management
Highly accomplished Senior Manager with extensive experience in Quality Assurance and Global
Business Operations to ensure optimal efficiency and profitability. A results driven Leader with
proven experience in managing and maintaining quality systems that ensures strategic, operational
and tactical improvements are realized throughout the company. Recognized as an organized and
collaborative leader who is able to facilitate multiple concurrent projects and functions and to
quickly master new tasks and responsibilities. Highly proficient in problem resolution, team
building and procedure development. Possess excellent interpersonal and communication skills.
Areas of expertise cover a range of interrelated functions, including:
 ISO Compliance  Statistical Research & Analysis
 Process Improvements  Quality Management System Implementation
 Transitional Leadership  Professional Development
WORK EXPERIENCE
JP MorganChase 2000– 2016
MarketingIS QA SeniorManager,VP
 Established the Marketing IS Quality Assurance presence in Mumbai, a team of 16, and
ensured knowledge transfer of applications.
 Analyze team’s effectiveness, implementing change to optimize cost relative to value
delivered backto the business
 Manage teams across multiple locations domestically and internationally which
includes 40 on-shore staff,22 offshorestaff witha budget of $1mm.
 Developed team to be fungible across 15 applications with SME knowledge. Train Jr.
Employees in the SoftwareDevelopment Life Cycle
 Established the Marketing IS QA presence in Mumbai, a team of 16, and ensured
knowledge transfer of applications. Continuously analyze teams effectiveness,
implementing change to optimize cost relative to value delivered back to the business
 Initiated a process improvement initiative forCanada Quality Assurance leveraging
established best practices from within the Marketing IS group. Shared these best
practices with Mexico'squality assurance as well.
 Support, mentor and educate staff on QA, development and bank practices.
Interim Technology,WilmingtonDE 1998– 2000
SQMConsultant, CSTE, CQA
 Create test plans based on business requirements
 Create test scripts to execute tests
 Tested credit card launches
 Tested new credit Internet application
 Responsible for managing and prioritizing multiple projects.
 Mentor SQM Consultants – 3

2. AIG Life Insurance Company, Wilmington DE 1980 – 1998
Business Analyst
 Responsiblefortesting,implementation and documentation of new products and systems.
 Prepared comprehensive test plans and extensive procedural documentation.
 Testing system modification for production environment.
 Responsible for managing and prioritizing multiple projects.
 Assisted with Windows NT conversion and Year 2000 testing.
 Act as a liaison between the user areas and the programming department.
 Implemented the following systems and provided training: Winrisk, DCL, Miblink, Aims,
Winlink, field Management Information Systems and Select Tech allows for insurance
applications and requirements to be sent electronically via the internet.
 Trained associate analysts and remote agencies for processing AIG business.
 Trained AIG staff in outside offices in Los Angeles, Canada and Puerto Rico.
 DesignedseveralshortscreensforthelifeCommsystemtofacilitate submission of policies.
SOFTWARE EXPERIENCE
 Data Bases: Microsoft Access
 Mainframe: Life Comm (Life Insurance), FDR, Magnum, ACAPS
 Spreadsheets: Excel, Lotus 1-2-3
 Operating Systems: Windows,WindowsNT, Windows95,DOS
 Word Processors: Wordperfect,MicrosoftWord
 Testing tools: Mercury Test Director,Quick Test Pro,Quality Center