This document is a resume for Orlando Smith that summarizes his experience as a computer support professional looking to transition to a new career path. It outlines his technical skills including various Microsoft programs, networking, hardware and software installation. It also provides details on his military experience as a Howitzer Section Chief and his previous role as an Assistant Manager at Wal-Mart. His education is listed as a Bachelor of Arts in Business Management from Maryville College along with various military training certifications.

1. Orlando Smith
96 Lockhaven Court, Cameron, NC 28326
910-273-0865|orlando.smith79@gmail.com
Trained computer support professional that is transitioning into a new career path. Has a demonstrated ability to integrate
computer skills, customer service experience, and related education to exceed technical, business, customer requirements, and
overall company goals. Committed and motivated employee focused on the success of the team, the solutions, the company, and
its values, while maintaining individual success.
TECHNICAL SKILLS
 Psychological Operation AssessmentSelection Program
 Windows XP/7/8
 MicrosoftOffice
 Hardware/Software installation
 Network protocols and standards
 Microsoftnetworking
 Desktop and laptop systems
 Set-up users and policies
 Network implementation
 Install,configure,upgradeand troubleshoot vendor
neutral systems
 Component repair
 Adobe Audition
 Adobe Premiere
 Adobe Photoshop
 OS Fundamentals
 Perform postinstallation configuration
 Troubleshooting
 TCP/IP configuration
 Preventative system maintenance and support
 Install and configureclientand server operatingsystems
 Understandingof development, networking, security and
business concepts
 Diagnosingsoftwareand hardwareproblems
 Install and configureWindows Server 2012
TECHNICAL TRAINING AND CERTIFICATIONS
New Horizons Computer Learning Centers, Durham, NC
Certifications upon completion: CompTIA A+, CompTIA Network+, Microsoft Specialist: Windows 7 Configuring, MCSA: Windows
Server 2012
WORK EXPERIENCE
U.S. ARMY, Fort Bragg, NC June 2008—Present
Howitzer Section Chief
 Supervised the firingand maintenanceof the Howitzer
 Maintained General Dynamic’s digital communicationsand softwarevia handheld devicewith Fire Direction Control Center
 Managed a 105mm Howitzer section with the mission of 18 hour no notice world-wide deployment
 Verified all targetdata to fireon targets usingdirectand indirectfireprocedures
 Ensured the tactical,technical and physical trainingof subordinates,exceeding the required standards
 Maintained military equipmentvalued at$1.2M
 Supported Operation Enduring Freedom X by providingsafeand accuratefires and to defend againstinsurgentattack
 Performed monthly pre-combat inspections and communications in an effortto maintain digital and voicefiringcapabilities
Wal-MartStores, Inc., Fayetteville,GA October2006—June 2008
Assistant Manager
 Created budgets for sales,expense and wages a
 Monitored store records, makingsure budgeted numbers were achieved,
 Ensured department staffinglevels were within company guidelines of an $85 million storebudget
 Drove sales in assigned areas by comparing and exceeding sales from the previous year
 Hired quality employees which resultin a reduction of turnover ratio by 12%
 Spearheaded a community outreach program with KnoxvilleColl egeto provide students interns,business attirefor interviews
and a campus wide clean-up campaign with Wal-Martmanagement team

2. OrlandoSmith Page 2
EDUCATION
MaryvilleCollegeMaryville,Tennessee
Bachelor of Arts, Business Management
ADDITIONAL MILITARY TRAINING
 Association For FacilitiesEngineering, AFE certification
 Certified Professional MaintenanceManager
 French Language Training,FortBragg, NC
 Advanced Leader Course, Fort Bragg, NC
 Basic Leaders Course, Fort Richardson,AK