The Value of Values: The Case for Assessing
      Motives, Needs and Preferences
  Speaker:     Narelle Gill
               Manager of Cabin Crew
               QantasLink

               Kevin Meyer
               Consultant in the International Consulting Practice
               Hogan Assessment Systems


  Moderator:   Daniel Margolis
               Managing Editor
               Talent Management magazine


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                                                               #TMwebinar
The Value of Values: The Case for Assessing
       Motives, Needs and Preferences



                      Daniel Margolis
                      Managing Editor
                      Talent Management magazine




                                        #TMwebinar
The Value of Values: The Case for Assessing
       Motives, Needs and Preferences

                     Narelle Gill
                     Manager of Cabin Crew
                     QantasLink



                     Kevin Meyer
                     Consultant in the International
                     Consulting Practice
                     Hogan Assessment Systems



                                               #TMwebinar
THE VALUE OF VALUES
     MAKING A CASE FOR THE ASSESSMENT OF
MOTIVES AND DRIVERS IN ORGANIZATIONAL PROCESSES




                                    Kevin D. Meyer, Ph.D.
                                    International Consultant
                                    Hogan Assessment Systems
OUTLINE


  •  Defining Values

  •  The Value of Values for
     –    Employees
     –    Leaders
     –    Teams
     –    Organizations


  •  Summary




                               8	
  
POLL QUESTION

  	
  
  Have	
  you	
  ever	
  worked	
  at	
  an	
  organiza3on	
  where	
  you	
  felt	
  that	
  you	
  
  were	
  not	
  a	
  good	
  fit?	
  
  	
  
         a)  Yes	
  
         b)  No	
  
         c)  Not	
  sure	
  




                                                                                                        9	
  
WHAT ARE VALUES?

 Values ≠ Integrity

 Values are that which motivates or drives an
 individual; that which one is interested in.
     –  Are you motivated by money, fun, or fame?
     –  Are you driven to self-expression?
     –  Are you interested in being part of something
        bigger than yourself?


 Values subsume motives, drivers, and interests.




                                                        10	
  
WHAT ARE VALUES?

    Motives, Values, Preferences Inventory (MVPI)
 Recognition   Public acknowledgement & “pats on back”

 Power         Being in charge & being perceived as influential

 Hedonism      Fun, lighthearted, & open-minded work environments

 Altruistic    Helping others & providing excellent customer service

 Affiliation   Networking, building relationships, social belonging

 Tradition     Conservative cultures & strength of convictions

 Security      Secure, predictable, and risk-free work environments

 Commerce      Managing finances, profitability, bottom-line focused

 Aesthetics    Focusing on quality & product “look & feel”

 Science       Analytic problem solving & working with technology



                                                                       11	
  
THE VALUE OF VALUES FOR EMPLOYEES

 Person-Job Fit
    –  Valuing things core to the role
 Person-Supervisor Fit
    –  Sharing similar values with your
       immediate boss
 Person-Group Fit
    –  Sharing similar values with your team
 Person-Organization Fit
    –  Possessing values that are shared by
       the organization as a whole




                                               12	
  
THE VALUE OF VALUES FOR EMPLOYEES

 Values-based fit affects/predicts:
     –  Job Attitudes
     –  Attrition
     –  Job Performance


 Career Guidance
     –  Understand interests
     –  Use data for career decisions




                                        13	
  
AIRLINE FLIGHT ATTENDANTS



 •  Looking to Improve Customer Service

 •  Fit with Job/Organizational Culture Important

 •  Validity Generalization Research

 •  MVPI Altruism Scale

 •  Customer Service Metrics Subsequently Improved



                                                     14	
  
POLL QUESTION

   	
  
   In	
  a	
  recent	
  study	
  of	
  execu3ves	
  who	
  failed	
  within	
  the	
  first	
  18	
  
   months	
  of	
  employment,	
  approximately	
  what	
  percent	
  failed	
  
   due	
  to	
  lack	
  of	
  cultural	
  fit?	
  
   	
  
   a.  25%	
  
   b.  50%	
  
   c.  75%	
  




                                                                                                       15	
  
THE VALUE OF VALUES FOR LEADERS

 •  Leaders establish the culture (Schein)

 •  New leaders do not always mesh with
    extant cultures

 •  Projection of values onto others
     –  “If I value Recognition, then you must too.”


 •  Leaders’ values determine the
    environment they create

 •  Long-term behavior is best predicted by
    its alignment with individual’s held values


                                                       16	
  
THE VALUE OF VALUES FOR LEADERS




                                  17	
  
THE VALUE OF VALUES FOR TEAMS

•  Understanding similarities and differences
    –  Implications for individual/team performance


•  Identifying cliques

•  Anchors: not too many, not too few
    –  “Dry Rot” and Groupthink
    –  Lack of unity and direction
    –  NZ research on senior management team




                                                      18	
  
THE VALUE OF VALUES FOR ORGANIZATIONS

  The people make the place
      –  Schneider’s Attraction-Selection-Attrition
         (ASA) Model
           •  Positive and negative effects


  Culture is created and embodied by people
  and what they collectively value.

  Defining organizational culture
      –  Actual values versus “Poster Values”
      –  Implementing selection/development
         programs around desired culture




                                                      19	
  
POLL QUESTION

 	
  
 Which of the following hypothetical mergers would have a
 greater likelihood of success?
 •                       	
   IBM	
  &	
  Google	
  
 •                       	
   Whole	
  Foods	
  &	
  Trader	
  Joe’s	
  
 •  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Wal-­‐Mart	
  &	
  Target	
  




                                                                            20	
  
THE VALUE OF VALUES FOR ORGANIZATIONS


 Mergers and Acquisitions
    –  Congruence vs. disparity



                     /
                     /

                     /
SUMMARY

 Values impact companies at every level of analysis from the
 lone individual contributor to the organization as an entity.

 Assessing values should be an integral part of selection and
 development programs.
     –    Hire the right people.
     –    Develop the people and teams you have.
     –    Understand the culture a leader will create.
     –    Implement more successful organizational culture initiatives.




                                                                          22	
  
Thank You
info@hoganassessments.com
      +1-918-749-0632
      1-800-756-0632




  www.hoganassessments.com
Join Our Next TM Webinar
          Thursday, June 16, 2011
Strategies to Improve Employee Retention in a Diverse
                      Workforce

    TM Webinars start at 2 p.m. Eastern / 11 a.m. Pacific

          Register for upcoming TM Webinars at
               www.talentmgt.com/events

      Join the Talent Management magazine Network
                http://network.talentmgt.com/

                                                     #TMwebinar

The Value of Values: The Case for Assessing Motives, Needs and Preferences

  • 1.
    The Value ofValues: The Case for Assessing Motives, Needs and Preferences Speaker: Narelle Gill Manager of Cabin Crew QantasLink Kevin Meyer Consultant in the International Consulting Practice Hogan Assessment Systems Moderator: Daniel Margolis Managing Editor Talent Management magazine #TMwebinar
  • 2.
    •  Q&A –  Click on the Q&A icon on your floating toolbar in the bottom right corner. –  Type in your question in the space at the bottom. –  Click on “Send.” #TMwebinar
  • 3.
    Tools You CanUse •  Polling –  Polling question will appear in the “Polling” panel. –  Select your response and click on “Submit.” #TMwebinar
  • 4.
    Frequently Asked Questions 1.Will I receive a copy of the slides after the webinar? YES 2. Will I receive a copy of the webinar recording? YES Please allow up to 2 business days to receive these materials. #TMwebinar
  • 5.
    The Value ofValues: The Case for Assessing Motives, Needs and Preferences Daniel Margolis Managing Editor Talent Management magazine #TMwebinar
  • 6.
    The Value ofValues: The Case for Assessing Motives, Needs and Preferences Narelle Gill Manager of Cabin Crew QantasLink Kevin Meyer Consultant in the International Consulting Practice Hogan Assessment Systems #TMwebinar
  • 7.
    THE VALUE OFVALUES MAKING A CASE FOR THE ASSESSMENT OF MOTIVES AND DRIVERS IN ORGANIZATIONAL PROCESSES Kevin D. Meyer, Ph.D. International Consultant Hogan Assessment Systems
  • 8.
    OUTLINE • Defining Values •  The Value of Values for –  Employees –  Leaders –  Teams –  Organizations •  Summary 8  
  • 9.
    POLL QUESTION   Have  you  ever  worked  at  an  organiza3on  where  you  felt  that  you   were  not  a  good  fit?     a)  Yes   b)  No   c)  Not  sure   9  
  • 10.
    WHAT ARE VALUES? Values ≠ Integrity Values are that which motivates or drives an individual; that which one is interested in. –  Are you motivated by money, fun, or fame? –  Are you driven to self-expression? –  Are you interested in being part of something bigger than yourself? Values subsume motives, drivers, and interests. 10  
  • 11.
    WHAT ARE VALUES? Motives, Values, Preferences Inventory (MVPI) Recognition Public acknowledgement & “pats on back” Power Being in charge & being perceived as influential Hedonism Fun, lighthearted, & open-minded work environments Altruistic Helping others & providing excellent customer service Affiliation Networking, building relationships, social belonging Tradition Conservative cultures & strength of convictions Security Secure, predictable, and risk-free work environments Commerce Managing finances, profitability, bottom-line focused Aesthetics Focusing on quality & product “look & feel” Science Analytic problem solving & working with technology 11  
  • 12.
    THE VALUE OFVALUES FOR EMPLOYEES Person-Job Fit –  Valuing things core to the role Person-Supervisor Fit –  Sharing similar values with your immediate boss Person-Group Fit –  Sharing similar values with your team Person-Organization Fit –  Possessing values that are shared by the organization as a whole 12  
  • 13.
    THE VALUE OFVALUES FOR EMPLOYEES Values-based fit affects/predicts: –  Job Attitudes –  Attrition –  Job Performance Career Guidance –  Understand interests –  Use data for career decisions 13  
  • 14.
    AIRLINE FLIGHT ATTENDANTS •  Looking to Improve Customer Service •  Fit with Job/Organizational Culture Important •  Validity Generalization Research •  MVPI Altruism Scale •  Customer Service Metrics Subsequently Improved 14  
  • 15.
    POLL QUESTION   In  a  recent  study  of  execu3ves  who  failed  within  the  first  18   months  of  employment,  approximately  what  percent  failed   due  to  lack  of  cultural  fit?     a.  25%   b.  50%   c.  75%   15  
  • 16.
    THE VALUE OFVALUES FOR LEADERS •  Leaders establish the culture (Schein) •  New leaders do not always mesh with extant cultures •  Projection of values onto others –  “If I value Recognition, then you must too.” •  Leaders’ values determine the environment they create •  Long-term behavior is best predicted by its alignment with individual’s held values 16  
  • 17.
    THE VALUE OFVALUES FOR LEADERS 17  
  • 18.
    THE VALUE OFVALUES FOR TEAMS •  Understanding similarities and differences –  Implications for individual/team performance •  Identifying cliques •  Anchors: not too many, not too few –  “Dry Rot” and Groupthink –  Lack of unity and direction –  NZ research on senior management team 18  
  • 19.
    THE VALUE OFVALUES FOR ORGANIZATIONS The people make the place –  Schneider’s Attraction-Selection-Attrition (ASA) Model •  Positive and negative effects Culture is created and embodied by people and what they collectively value. Defining organizational culture –  Actual values versus “Poster Values” –  Implementing selection/development programs around desired culture 19  
  • 20.
    POLL QUESTION   Which of the following hypothetical mergers would have a greater likelihood of success? •    IBM  &  Google   •    Whole  Foods  &  Trader  Joe’s   •                     Wal-­‐Mart  &  Target   20  
  • 21.
    THE VALUE OFVALUES FOR ORGANIZATIONS Mergers and Acquisitions –  Congruence vs. disparity / / /
  • 22.
    SUMMARY Values impactcompanies at every level of analysis from the lone individual contributor to the organization as an entity. Assessing values should be an integral part of selection and development programs. –  Hire the right people. –  Develop the people and teams you have. –  Understand the culture a leader will create. –  Implement more successful organizational culture initiatives. 22  
  • 23.
    Thank You info@hoganassessments.com +1-918-749-0632 1-800-756-0632 www.hoganassessments.com
  • 24.
    Join Our NextTM Webinar Thursday, June 16, 2011 Strategies to Improve Employee Retention in a Diverse Workforce TM Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for upcoming TM Webinars at www.talentmgt.com/events Join the Talent Management magazine Network http://network.talentmgt.com/ #TMwebinar