This document discusses the UFS work environment survey from 2012 and principles of management. It mentions mental models of managers, leaders, enablers, humanity, wisdom, courage, resilience, and inspiration. It discusses creating a workplace community with recognition, respect, understanding of needs, and support. It outlines steps to identify and solve problems, including individual discussions, analyzing survey scores, and reporting issues. It notes concerns about unfair performance rewards, lack of career opportunities, inequitable pay and workloads, and inaccurate feedback being recurring issues in 2011 and 2012 surveys.