The webinar discusses the necessity of transforming performance management practices to align with 21st-century organizational needs, emphasizing the shift from traditional rating systems to agile management approaches. Key principles highlighted include customer satisfaction, frequent outcomes delivery, and teamwork, as organizations adapt to new business models. Attendees are encouraged to participate through Q&A and are informed about the availability of webinar materials post-presentation.

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Frequently
Asked
Ques0ons

5. 11/8/17 5
ANNA.TAVIS@NYU.edu
6.21.2017
Workforce Magazine November 2017
The
Radical
Changes
of
Performance
Management
in
the
21st
century
Nov.
8th,
2017
Dr.
Anna
Tavis
Anna.tavis@nyu.edu

6. Poll : Where are you
on the Performance Transformation Journey
Ø We have eliminated ratings
Ø We have made some changes but still evaluating the
path forward
Ø We are considering a change but early in the process
Ø We are staying where we are
11/8/17 Workforce Magazine November 2017 6

7. WHY ARE WE HAVING THIS CONVERSATION?
Any
Company
Designed
for
Success
in
the
20th
Century
is
doomed
to
failure
in
the
21st
century
Dave
S.
Rose
“Super Angel” Investor
11/8/17 Workforce Magazine November 2017 7

8. WHAT IS CHANGING?
Behind every successful organization, there is successful
people management aligned and consistent with their
business model
Steve Wynn
of Wynn Hotel in Las Vegas.
11/8/17 Workforce Magazine November 2017 8

9. 20TH CENTURY WORKPLACE
11/8/17 Workforce Magazine November 2017 9

10. 21ST CENTURY WORKPLACE
11/8/17 Workforce Magazine November 2017 10

11. DISRUPTION vs. NEW ORGANIZATION BUILDING
11/8/17 Workforce Magazine November 2017 11
“The
most
important
thing
happening
in
Silicon
Valley
right
now
is
not
disrup8on.
Rather,
it’s
ins8tu8on-­‐
building
—
and
the
consolida8on
of
power
”
Gideon
Lewis-­‐Kraus
Journalist,
New
America
Fellow

12. AGENDA HIGHLIGHTS
11/8/17 Workforce Magazine November 2017 12
Ø Build
the
case
for
the
21st
century
organiza0on
Ø The
Agile
Movement
Ø Performance
Management
Disrupted
(Adobe)
Ø Why
it
is
not
about
the
ra0ngs
Ø The
Agile
Management
Ø What
we
have
learned

13. February 2001, Snowbird, Utah
11/8/17 Workforce Magazine November 2017 13

14. The
Agile
Manifesto
11/8/17 Workforce Magazine November 2017 14
“We
are
uncovering
beXer
ways
of
developing
soYware
by
doing
it
and
helping
others
do
it.
Through
this
work
we
have
come
to
value”:
That
is,
while
there
is
value
in
the
items
on
the
right,
we
value
the
items
on
the
leY
more.”

15. Key
Agile
Principles
11/8/17 PrimeGlobal2017 15
1. Our highest priority is to satisfy the customer.
2. Deliver outcomes frequently.
3. Business people must work together daily throughout the
project.
4. Build projects around motivated individuals.
5. The most efficient and effective method of communication
is face-to-face.
6. Outcomes are the primary measure of progress.

16. Workforce Magazine November 2017 16
AGILE vs. WATERFALL
Agile
vs.
Waterfall
11/8/17

17. www.theagilecontactcentre.com.
The
Evolu0on
of
Agile
Beyond
SoYware
Development
2001
2017
Be7er
Ways
of
Developing
SoYware
Be7er
Ways
of
Working
Always
on,
collabora0ve,
responsive,
imperfect,
itera0ve
11/8/17 Workforce Magazine November 2017 17

18. BUSINESS GOES AGILE
11/8/17 Workforce Magazine November 2017 18
Supply
chain

19.
IS
IT
YOUR
TURN
TO
GO
AGILE?
11/8/17 Workforce Magazine November 2017 19

20. 11/8/17 Workforce Magazine November 2017 20
WHERE
TO
BEGIN?

21. 11/8/17
Workforce Magazine November 2017
21
…Adobe’s business was
transforming to provide cloud-
based software, real-time
services and innovative digital
marketing solutions, but the
changes in the business model
were not reflected in how we
evaluated performance,
supported employee growth,
and cultivated a team
environment.
2011

22. 11/8/17 Workforce Magazine November 2017 22

23. 23
PM
Hype
Cycle
2011
2014-­‐2015
2016
2016-­‐-­‐-­‐on
11/8/17 Workforce Magazine November 2017

24. The
Ra0ngs
Debate
What the Media got Wrong
11/8/17 Workforce Magazine November 2017 24

25. HUMAN CENTERED DESIGN
11/8/17 Workforce Magazine November 2017 25

26. Organization
---- different by design…….
11/8/17 Workforce Magazine November 2017 26
#
1
HC
2017
Trend

27. Performance Management Needs to be Agile
11/8/17 Workforce Magazine November 2017 27

28. KEY
ROLES
11/8/17 Workforce Magazine November 2017 28

29. T-­‐shaped
people.
If
you
want
to
go
quickly,
go
it
alone
If
you
want
to
go
far,
go
together

30. DAILY
STAND-­‐UP
FEEDBACK
11/8/17 Workforce Magazine November 2017 30

31. 1. What did I do yesterday?
2. What am I going to do today?
3. Are there any impediments in my way?
QUESTIONS
FOR
THE
DAILY
STAND-­‐UP:

32. Retrospec0ves
11/8/17 Workforce Magazine November 2017 32

33. HIRE
FOR
AGILITY
• Hire
for
fit,
do
not
hire
for
job
descrip0on
• Emphasize
outcomes
to
be
achieved,
not
the
process
to
be
followed
• Look
for
poten0al/growth
mindset
/
not
solely
for
past
achievements
11/8/17 Workforce Magazine November 2017 33

34. TURN
REWARDS
INTO
“JUST
IN
TIME”
RECOGNITION
11/8/17 Workforce Magazine November 2017 34
90%
of
companies
have
separated
rewards
conversaBons
from
performance
conversaBons

35. 11/8/17 Workforce Magazine November 2017 35

36. DISCUSSION
11/8/17 Workforce Magazine November 2017 36

37. #WFwebinar
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