Joe Hanna, CEO of Job Market Maker, shares how costly unfilled positions can be for an organization and why those expenses extend far beyond overtime pay.

1. The Price of Vacancy

2. Impact of Unfilled Positions
75%
Reporting Jobs
Staying Unfilled
Longer Than Planned
40%
Reporting Increased
Overtime Cost due to
Unfilled Jobs
-11%
Potential Lost
Earnings due to
Unfilled Positions

3. Overstaff or Understaff?
5.7%
Negative Revenue
Impact of
Understaffing
2.0%
Negative Revenue
Impact of Overstaffing
3 x

4. Team Activity

5. Adding It Up
Job Posting Cost
HR/Recruiter Time Cost
Hiring Manager Time Cost
Lost Billable Time Cost
Lost Sales Cost
Over-time Cost
Team Engagement/Morale Cost
Customer Satisfaction Cost
Customer Churn Cost
Negative Publicity Cost
Repeat!!
More Attrition Cost
Production Downtime Cost
Longer Time to Hire for Other Jobs

7. Let’s Do the Math

8. Team Activity

9. Takeaways
• Understand both direct and indirect cost
• Every position impacts top and bottom line
• Overstaffing may cost less than understaffing
• Do your own math … yes, you are unique
• Start measuring today … trends are your friends
Christy.whitehead@peoplematter.com
joe.hanna@jobmarketmaker.com