The possibilities of Teams as a Platform / Karoliina Kettukari & Vesa Nopanen / Sulava Webinar / 25.6.2020

1. Webinar 25th of June 2020 10:00 EEST
The possibilities of Teams as a Platform
Vesa Nopanen, Karoliina Kettukari

2. Your hosts today
Vesa Nopanen
Principal Consultant, Microsoft MVP
Vesa.Nopanen@Sulava.Com
www.linkedin.com/in/vesanopanen/
twitter.com/vesanopanen
myteamsday.com
Karoliina Kettukari
Senior Consultant, Microsoft MVP
karoliina.kettukari@sulava.com
https://www.linkedin.com/in/karoliinakettukari/
https://twitter.com/kettukari

3. Welcome!
Why I should be
interested about Teams
as a Platform?
Line of Business
Applications in Teams
Power Virtual Agents –
intelligent chatbots in
Teams
Recap

4. Microsoft Teams benefits on a long term
0 2 4 6 8 10 12 14 16
Reduced communication and colloboration solution costs
Working with externals time savings
Reduced employee turnover and onboarding costs
Application switching time savings
More effective and efficient meetings
Information worker collaboration time savings
$M
Source: A Forrester Total Economic Impact™ Study Commissioned By Microsoft April 2019 – Benefits Three Year

5. Improved employee engagement and satisfaction
due to Teams
Source: A Forrester Total Economic Impact™ Study Commissioned By Microsoft April 2019 – Benefits Three Year
2
2
1
4
4
10
10
16
13
16
39
50
52
46
42
49
38
31
27
38
Teams has helped us create time savings by having all of our solutions in one
place
Teams has improved the efficiency and effectiveness of our meetings
Persistent/open chat has made it easier to understand conversation context
Teams has created more clarity and removed confusion from collaboration and
communication
Teams has enabled our organization to make better, smarter, more informed
decisions
Do not agree at all Agree Neutral Completely agree

6. Why this is interesting to businesses?
• Microsoft Teams is the Hub for Work – not just for chat and
meetings
• Work is changing from solo to teamwork
• One Stop Shop with a single login
• Create a user-friendly interface for programs no one wants (or even
knows how) to use – for example, your travel expense program
• No need to figure out how to manage VPN and other access to
backend systems: apps used via Teams can be used from anywhere
securely

7. Use cases
Firstline & Field workers
• Warehouse & product information
and saldos
• Product pull-backs
• Orders (restaurant waiter, shop
assistant)
• Inspector forms
• Maintenance worker
• Pop-up stores
Business
• HR and sales processes &
workflow
• IT support/desk
• Payroll
• Legal processes
• Manager & team lead views
• Directors’ boards
• Back-end systems

8. Quick start to process development
• Create Proof of Concepts and test the
first version in hours instead of weeks
and months
• You can get started quickly with Power
Apps, Power Automate, Application
Templates or Power Virtual Agents.

9. How to discover business processes that
needs to be developed?
Ask your firstline and field workers what apps are
they using in their mobile or laptops at work to
• communicate
• fill and upload documents and forms
• send pictures
• ask comments
and what challenges they have with them.

10. Teams as a Platform
Bot framework
Web technologies
SharePoint
Adaptive Cards
Power Platform
Microsoft Graph
Microsoft Teams
Task Modules
Notifications
Bots
Messaging
Extensions
Tabs,
personal apps
Connectors &
Webhooks
Your App
or service
php
jsxml

11. Let’s take a look at
demos

12. Line of Business Applications in Teams
• Extend Teams for organization’s
unique needs
• Integrate organization processes,
services and backend systems to
Teams
• Works in Teams mobile: do more
with Teams anywhere!

13. How to get started with building apps?
• App templates are
• A quick start (hours!)
• Production ready
• Can be customized before deploying
• Organization employees are a great source for useful
application ideas!
Custom applications → Power Platform → SharePoint SPFx web parts

14. Boost your business with intelligent
conversational bots using Power Virtual Agents
• Drive digital transformation by connecting into business processes
• Connect to various back ends in and out of Microsoft 365
• Tickets, Orders, Checklists, Guides, Knowledge bases, ..
• Digitalize your support in hours:
• Reduce load & answer quickly on questions to HR, IT, Payroll and other support services
• Answer repeating questions
• Retrieve, collect and update information from different sources
• Available 24 / 7 – can be used via mobile Teams
• Natural (English) language understanding for topic phrases:
No need to define exact matches
Later in autumn: French, German, Spanish, Italian, Portuguese, and Chinese
• Reporting / analytics that allow organization to see how bot is used

15. Intelligent PVA chatbot → custom bot?
When a custom Teams application is better than a chatbot?
• The process is not a conversational in nature
• Bot needs to act first (triggers, alerts, scheduling)
• More rich and flexible user interface than just a chat
• Bot needs more advanced features
• For example like multi-language support
• Context-awareness (team/channel, a long running process)

16. Teams as a platform – recap
• Teams Platform has lots of capabilities to integrate
backend and business processes under one hub
• Return of investment in working time, licenses,
learning curve and short idea-to-execution
• Users find apps directly from Teams – they don’t
need to know if it’s a PowerApps, custom app or
PVA or where it is. Just use it in Teams.
• Think & find out your needs - ask your
employees!

17. Sulava ❤ Microsoft Teams Platform!
We can help you to take your business to the next level!

18. Take a look, let’s talk and get started
• https://en.sulava.com/back-to-the-office-solution/
• https://en.sulava.com/sulavas-services-remote-work/
• https://en.sulava.com/references/
Sulava can help you to get more out of Microsoft 365.
We are experts in bringing your Line-of-Business Apps into Teams.
www.sulava.com
info@sulava.com
sales@sulava.com
SULAVA

19. Thank you!
Vesa Nopanen
Karoliina Kettukari
Vesa.Nopanen@sulava.com
Karoliina.Kettukari@sulava.com
👉 https://sulav.at/PlatformFeedback
Sign up for our next webinar!
Microsoft Teams Spotlight: Latest features &
roadmap updates
1st of September 2020 at 10:00 UCT+3!
👉 https://www.sulava.com/portfolio_page/1-
9-microsoft-teams-spotlight-latest-features-
and-roadmaps/
www.sulava.com
info@sulava.com
sales@sulava.com
SULAVA

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