Presentation given by Marta Bustillo, UCD College Liaison Librarian, during ERASMUS Library Staff Week, 27 June 2017, at UCD Library, University College Dublin, Ireland.

1. INFORMATION
LITERACY
H O W T O D E M O N S T R A T E
E V I D E N C E
T H E I M P A C T O F
Marta Bustillo UCD JUNE 2017

2. "The only
thing that you
absolutely
have to know
is the location
of the library"
A L B E R T E I N S T E I N

3. T H E C O L L E G E L I A I S O N L I B R A R I A N S ' T E A M

4. T O O L S F O R M E A S U R I N G W H A T W E D O
FEEDBACK
Helps us develop strategies to
make our information literacy
sessions more effective
A more in-depth report on
each session we deliver
A university-wide Client
Relationship Management
system that helps us track
interactions with our users
INFORMATION SKILLS
RECORD
UNISHARE

5. 1. FEEDBACK
FORM.
Students fill in feedback
forms after every information
skills session. We also gather
feedback for our online
tutorials

6. "Covered lots of
information that I
did not know
existed. Widened
my knowledge of
what resources I
have access to
and how to use
them."
"Really clear
explanations. The
opportunity to
interact with the
tutorial was extremelybeneficial"
"Succinct, clear and interactive. Makes
academic searching not as boring and as
tedious as I used to think it was"
"Extremely useful for my
current and future
projects. Make it
mandatory because I think
my classmates (who
weren't there) missed out!"
W H A T O U R U S E R S S A Y

7. A report on all the information
skills sessions delivered by the
various departments in the Library
2. INFORMATION
SKILLS RECORD.

8. I N F O S K I L L S R E C O R D S T A T I S T I C S

9. A means of tracking the queries
received by the Library on various
topics
3. UNISHARE.

10. S O M E U N I S H A R E S T A T I S T I C S
Subject Query - Patron Type [1 Sept 2016 – 22 Aug 2017]

11. S O M E U N I S H A R E S T A T I S T I C S

12. Numbers don't tell the whole
story

13. THE BUTTERFLY EFFECT
Photo: New America

14. Pilot
module
C A S E S T U D Y : S O C I E T A L C H A L L E N G E S
Pilot
module
150
students
Information
Skills
embedded in
module
syllabus

15. Pilot
module
C A S E S T U D Y : S O C I E T A L C H A L L E N G E S
12 weeks
VLE
Integration
Digital badges
=
Traceability

16. Pilot
module
. . . . . S O W H A T I S I M P A C T ?
12 weeks
Helping improve students' grades?
Improving student retention rates?
Raising the university's international
rankings?
Empowering our users to become well-informed
and responsible citizens?

17. THANK YOU!
Marta Bustillo UCD JUNE 2017