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Copyright © 2001-2016 Alinean, Inc.Copyright © 2001-2016 Alinean, Inc.
The Five Pillars of Value Success
1
Tom Pisello
CEO / Founder
tom@alinean.com
@tpisello
@AlineanROI
http://www.alinean.com
Dave Stachura
VP of Customer Success
dstachura@alinean.com
@davestachura
http://www.alinean.com
Copyright © 2001-2016 Alinean, Inc.
2
“If you build it, they will
come.”
Copyright © 2001-2016 Alinean, Inc.
What you expect…what you often get instead
3
Tool
Usage
Time
“Why isn’t this working?”
“Utilization Gap”
Copyright © 2001-2016 Alinean, Inc.
4
Effective
Utilization
Prodigious
Usage
x = Value Selling
Success
Copyright © 2001-2016 Alinean, Inc.
Success
The Five Pillars
5
Elevated Success
Business Value / ROI Tools
Measurable
Outcomes
Education &
Support
Workstream
Integration
Keep
Current &
Evolve
Superior UX
Copyright © 2001-2016 Alinean, Inc.
The Five Pillars
6
Superior UX
Elevated Success
Business Value / ROI Tools
Workstream
Integration
Measurable
Outcomes
Keep
Current &
Evolve
Education &
Support
Do your users love using
your business value / ROI
tools?
Copyright © 2001-2016 Alinean, Inc.
Superior UX
7
• Design is overcomplicated
• Too much about just numbers
• Fear of spreadsheets
• Users not involved in design
• Lack of ongoing input
• Keep it simple
• Tell a story
• Modern & mobile
• Involve users in design
• Gather user feedback
consistently & evolve
Common Oversights Five Pillars Tactics
Copyright © 2001-2016 Alinean, Inc.
The Five Pillars
8
Superior UX
Elevated Success
Business Value / ROI Tools
Workstream
Integration
Measurable
Outcomes
Keep
Current &
Evolve
Education &
Support
Do your users know where to
find your business value
selling tools and when to use
them?
Copyright © 2001-2016 Alinean, Inc.
Workstream Integration
9
Common Oversight Five Pillars Tactics
• Out of sight, out of mind • Take the tool to the
audience:
• Place
• Process alignment
• Promotion
Copyright © 2001-2016 Alinean, Inc.
The Five Pillars
10
Superior UX
Elevated Success
Business Value / ROI Tools
Workstream
Integration
Measurable
Outcomes
Keep
Current &
Evolve
Education &
Support
Do your users have the
knowledge and skills to
use the tools in their
engagements
effectively?
Copyright © 2001-2016 Alinean, Inc.
Education & Support
11
Common Oversight Five Pillars Tactic
• Treating training as a pill
you take
• Training is a health regimen
used to achieve the 3 C’s
(competency, confidence,
credibility)
• Through the other 3 C’s:
• Certification
• Coaching
• Concierge
Copyright © 2001-2016 Alinean, Inc.
The Five Pillars
12
Superior UX
Elevated Success
Business Value / ROI Tools
Workstream
Integration
Measurable
Outcomes
Keep
Current &
Evolve
Education &
Support
How up to date is
information, messaging
and data in your business
value / ROI tool?
Copyright © 2001-2016 Alinean, Inc.
Keep It Current & Evolve
13
Common Oversight Five Pillars Tactics
• Forgetting that things do
change
• Develop update plan
that includes consistent
refreshes
• Incorporate user
feedback
Copyright © 2001-2016 Alinean, Inc.
The Five Pillars
14
Superior UX
Elevated Success
Business Value / ROI Tools
Workstream
Integration
Measurable
Outcomes
Keep
Current &
Evolve
Education &
Support
Is your business value /
ROI program delivering
tangible results?
Copyright © 2001-2016 Alinean, Inc.
Measurable Outcomes
15
Common Oversights Five Pillars Outcomes
• You are not measuring
the right things
• You are not setting
intermediate goals
• There is no
communication to
executives
• Awareness
• Adoption
• “Moving the needle”
metrics:
• Deal size
• Discounting
• Win rates
• Sales cycle duration
• Quota performance
• New rep time to
productivity
Copyright © 2001-2016 Alinean, Inc.
Proactive executive communication is critical
16
“Let me show you
how this is
working”
Copyright © 2001-2016 Alinean, Inc.
The Five Pillars
17
Elevated Success
Business Value / ROI Tools
Measurable
Outcomes
Education &
Support
Workstream
Integration
Keep
Current &
Evolve
Superior UX
Copyright © 2001-2016 Alinean, Inc.
18
Thank You

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The Five Pillars of Value Marketing & Selling Success - Maximizing your ROI from ROI

  • 1. Copyright © 2001-2016 Alinean, Inc.Copyright © 2001-2016 Alinean, Inc. The Five Pillars of Value Success 1 Tom Pisello CEO / Founder tom@alinean.com @tpisello @AlineanROI http://www.alinean.com Dave Stachura VP of Customer Success dstachura@alinean.com @davestachura http://www.alinean.com
  • 2. Copyright © 2001-2016 Alinean, Inc. 2 “If you build it, they will come.”
  • 3. Copyright © 2001-2016 Alinean, Inc. What you expect…what you often get instead 3 Tool Usage Time “Why isn’t this working?” “Utilization Gap”
  • 4. Copyright © 2001-2016 Alinean, Inc. 4 Effective Utilization Prodigious Usage x = Value Selling Success
  • 5. Copyright © 2001-2016 Alinean, Inc. Success The Five Pillars 5 Elevated Success Business Value / ROI Tools Measurable Outcomes Education & Support Workstream Integration Keep Current & Evolve Superior UX
  • 6. Copyright © 2001-2016 Alinean, Inc. The Five Pillars 6 Superior UX Elevated Success Business Value / ROI Tools Workstream Integration Measurable Outcomes Keep Current & Evolve Education & Support Do your users love using your business value / ROI tools?
  • 7. Copyright © 2001-2016 Alinean, Inc. Superior UX 7 • Design is overcomplicated • Too much about just numbers • Fear of spreadsheets • Users not involved in design • Lack of ongoing input • Keep it simple • Tell a story • Modern & mobile • Involve users in design • Gather user feedback consistently & evolve Common Oversights Five Pillars Tactics
  • 8. Copyright © 2001-2016 Alinean, Inc. The Five Pillars 8 Superior UX Elevated Success Business Value / ROI Tools Workstream Integration Measurable Outcomes Keep Current & Evolve Education & Support Do your users know where to find your business value selling tools and when to use them?
  • 9. Copyright © 2001-2016 Alinean, Inc. Workstream Integration 9 Common Oversight Five Pillars Tactics • Out of sight, out of mind • Take the tool to the audience: • Place • Process alignment • Promotion
  • 10. Copyright © 2001-2016 Alinean, Inc. The Five Pillars 10 Superior UX Elevated Success Business Value / ROI Tools Workstream Integration Measurable Outcomes Keep Current & Evolve Education & Support Do your users have the knowledge and skills to use the tools in their engagements effectively?
  • 11. Copyright © 2001-2016 Alinean, Inc. Education & Support 11 Common Oversight Five Pillars Tactic • Treating training as a pill you take • Training is a health regimen used to achieve the 3 C’s (competency, confidence, credibility) • Through the other 3 C’s: • Certification • Coaching • Concierge
  • 12. Copyright © 2001-2016 Alinean, Inc. The Five Pillars 12 Superior UX Elevated Success Business Value / ROI Tools Workstream Integration Measurable Outcomes Keep Current & Evolve Education & Support How up to date is information, messaging and data in your business value / ROI tool?
  • 13. Copyright © 2001-2016 Alinean, Inc. Keep It Current & Evolve 13 Common Oversight Five Pillars Tactics • Forgetting that things do change • Develop update plan that includes consistent refreshes • Incorporate user feedback
  • 14. Copyright © 2001-2016 Alinean, Inc. The Five Pillars 14 Superior UX Elevated Success Business Value / ROI Tools Workstream Integration Measurable Outcomes Keep Current & Evolve Education & Support Is your business value / ROI program delivering tangible results?
  • 15. Copyright © 2001-2016 Alinean, Inc. Measurable Outcomes 15 Common Oversights Five Pillars Outcomes • You are not measuring the right things • You are not setting intermediate goals • There is no communication to executives • Awareness • Adoption • “Moving the needle” metrics: • Deal size • Discounting • Win rates • Sales cycle duration • Quota performance • New rep time to productivity
  • 16. Copyright © 2001-2016 Alinean, Inc. Proactive executive communication is critical 16 “Let me show you how this is working”
  • 17. Copyright © 2001-2016 Alinean, Inc. The Five Pillars 17 Elevated Success Business Value / ROI Tools Measurable Outcomes Education & Support Workstream Integration Keep Current & Evolve Superior UX
  • 18. Copyright © 2001-2016 Alinean, Inc. 18 Thank You

Editor's Notes

  1. [tie back to field of dreams]