The document discusses how conversation intelligence technology can be used to analyze recorded conversations between buyers and sellers to provide insights. It describes how these insights can be used to support executive decision making, inform management coaching, and inspire reps to adopt best practices. It then provides examples of how conversation intelligence can be applied to onboarding and training reps, ongoing learning, coaching at scale, product launches, content management, and virtual selling.

5. According to a RAIN Group survey:
84% of buyers say reps convey value
ineffectively when selling virtually.
Streamline your virtual enablement using insights from recorded calls.

6. What’s Conversation Intelligence?
o Record remote conversations between buyers
and sellers
o Use natural language processing to transcribe
those conversations
o Leverage an AI engine to analyze and surface
insights to:
o Support executive-level decision-making
o Inform management coaching
o Inspire reps to adopt best practices
Source:

7. POLL
Is your business using Conversation
Intelligence technology today?

8. Conversation Intelligence
in the flow of work

9. Conversation Intelligence
in the flow of work

10. Onboarding & Reinforcement
o What ‘good’ looks like from the field
o Certifications – role-play on discovery,
conversation skills
o Acculturation in a hybrid workforce

11. 80% of information learned is lost
within 30 days if not reinforced.
Ongoing Learning
AI content recommendations
o Identify buying situations
o Share content that correlated
with positive outcomes

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13. Conversation Intelligence
in the flow of work

14. Coaching at Scale
o Surface and act on coachable
moments at scale using AI
o Automate review flagging based on
execution sales strategies
o Automate content recommendations
based on call topics and buying
situations
o Recommend coaching exercises and
learning content
o Understand team-wide behaviors and
replicate winners
On average, 20% of sales calls are reviewed. With
Conversation Intelligence, this percentage goes to 100%.

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16. Conversation Intelligence
in the flow of work

17. Product Launches
o Certify rep proficiency using scorecards
and inline feedback
o Scour calls using specialized AI assistants
to flag “champagne moments” or
common traps post-launch
o Recommend exercises and learning
content
o Understand message effectiveness early
on to course correct if needed

18. Conversation Intelligence
in the flow of work

19. Content Management
o Create better content
o Mine calls to understand buyer
situations
o Uncovering content needs, hot topics
o Mine meetings for messaging
accuracy and content effectiveness
o Recommend follow-up content
o Mine agile content & auto-tagging
for recommendations & playbooks

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21. Conversation Intelligence
in the flow of work

22. Virtual Selling
o Uncover buying signals
o Recommend content and materials for
digital sales rooms
o Automate note-taking
o Accurately capture summaries of calls
o Automatically link to the call recording inside
CRM

23. Conversation Intelligence that Power All of Sales Enablement
Virtual
Selling
Launches &
Rollouts
Coaching &
Collaboration
Content
Management
Onboarding
& Training
Capture “game tape”
moments for training.
Course-correct post-
launch based on
observed calls.
Provide individual coaching,
and coaching at scale
Mine meetings for
messaging accuracy and
content effectiveness.
Automate note-taking,
prospect engagement
analysis, recommendations.

24. Conversation Intelligence
in the flow of work
Ask Us Anything
Jake Miller
Senior Product Marketing Manager
Allego
Check out Allego’s new eBook at:
allego.com/convo
Jonathan Carlson
Senior Director of Marketing
Allego