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How to Make Your Administrator Hat Easier to Wear Melinda Gonzalez, Salesforce.com Ken McCumber, Intrado Nicole Miller, TARGUSinfo Track: New System Administrators
Safe Harbor Statement ,[object Object],[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Seeing the Forest for the Trees ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ken McCumber Director, Sales Operations [email_address]
[object Object],[object Object],[object Object],[object Object],[object Object],Intrado Overview INDUSTRY:  Telecom EMPLOYEES:  800 GEOGRAPHY:  Global ,[object Object],[object Object],[object Object],# USERS:  100
Administrative Focus During Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Adoption is Everyone’s Problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Adoption is Everyone’s Problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Adoption Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ADOPTION METRICS
Sample Adoption Measurement  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Daily Sales Logins for the Current Month “ However beautiful the strategy, you should occasionally look at the results.”  - Winston Churchill
Results Achieved Through Adoption ,[object Object],[object Object],[object Object],[object Object]
Administrative Focus During Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Rome Wasn’t Built in a Day… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
… Or By One Person  ,[object Object],[object Object],[object Object],[object Object],[object Object],“ I don’t know the key to success, but the key to failure is trying to please everybody.”  – Bill Cosby
Ownership Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SAMPLE SELF HELP TOOLS
Ownership Strategy (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ownership Example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Executive Built Dashboard Component
Results Achieved Through Ownership  ,[object Object],[object Object],[object Object],[object Object]
[object Object],Anything is Possible “ Programming today is a race between engineers striving to build bigger and better idiot-proof programs, and the universe trying to produce bigger and better idiots.  So far, the universe is winning.” - Rich Cook
Almost There! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Nicole Miller Sales & Marketing Operations Analyst [email_address]
About TARGUSinfo ,[object Object],[object Object],[object Object],INDUSTRY: Data EMPLOYEES:  150 GEOGRAPHY:  US & Canada ,[object Object],[object Object],[object Object],# USERS:  97
Administrator Focus Post Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Keep your Sanity – Focus on the Issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Keep your Sanity – Focus on the Issues ,[object Object],[object Object],[object Object],[object Object]
Training Solution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Training Strategy… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
… and  Retraining  Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What I hear, I forget.  What I see, I remember.  What I do, I understand. - Confucius
Maintain communication with users ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Administrator Focus Post Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Users Have a Say In “Their Database” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Manage Ongoing Changes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Use Resources When Needs Are Identified ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
LESSONS LEARNED ,[object Object],[object Object],[object Object],[object Object],[object Object]
Phew! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Comprehensive Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
If You Enjoyed this Session, Check Out… Be sure to seek out other system administrators at the Birds of a Feather luncheon! Day Time Session Title Today 2:00 PM 0 to 60 in 45 Days: Implementation Best Practices Tuesday 12:45 PM Meet Salesforce, Your New Employee Tuesday 5:00 PM World Class Training Programs, Lessons from the Experts Wednesday 9:00 AM Easy Adoption, Making Salesforce a Rep’s Best Friend Wednesday 10:15 AM Instant Stardom, How to Build Executive Dashboards
Melinda Gonzalez Customer Success Manager Nicole Miller Sales & Marketing Operations Analyst Ken McCumber Director of Operations QUESTION & ANSWER SESSION Salesforce.com TARGUSinfo Intrado Inc.
Session Feedback Let us know how we’re doing! ,[object Object],[object Object],[object Object],[object Object],[object Object],Save time! Use your cell phone or mobile device to send Feedback via SMS/Text Messaging! Send a message to  26335 In the message body:   Session 101, ####   For example, “ Session 123, 5555 ” Session ID:  101 Session ID # Scores for 4 categories SMS Voting powered by:

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How to Make Your Administrator Hat

  • 1. How to Make Your Administrator Hat Easier to Wear Melinda Gonzalez, Salesforce.com Ken McCumber, Intrado Nicole Miller, TARGUSinfo Track: New System Administrators
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  • 5. Ken McCumber Director, Sales Operations [email_address]
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  • 38. If You Enjoyed this Session, Check Out… Be sure to seek out other system administrators at the Birds of a Feather luncheon! Day Time Session Title Today 2:00 PM 0 to 60 in 45 Days: Implementation Best Practices Tuesday 12:45 PM Meet Salesforce, Your New Employee Tuesday 5:00 PM World Class Training Programs, Lessons from the Experts Wednesday 9:00 AM Easy Adoption, Making Salesforce a Rep’s Best Friend Wednesday 10:15 AM Instant Stardom, How to Build Executive Dashboards
  • 39. Melinda Gonzalez Customer Success Manager Nicole Miller Sales & Marketing Operations Analyst Ken McCumber Director of Operations QUESTION & ANSWER SESSION Salesforce.com TARGUSinfo Intrado Inc.
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