The document describes Datascension, a Costa Rica-based outsourcing company that provides various business services including market research, data collection, contact center solutions, and plug-and-play services. It highlights Datascension's commitment to integrity, professionalism, and cost-effective execution. It also outlines the company's operations structure, service offerings, industries served, and technology capabilities.

1. The Datascension Advantage

2. Integrity An industry leader that provides transparency and accuracy Professionalism Unparalleled work ethic that enhances our clients’ business Execution Practical cost effective near shore outsourcing solutions that exceed in quality and production. Our Commitments

3. Why Costa Rica? …..Proven Track Record

4. Why Costa Rica? …..Proven Track Record

5. Why Costa Rica? …..Proven Track Record

6. Why Costa Rica? …..Proven Track Record

7. Why Costa Rica? …..Proven Track Record

8. Why Costa Rica? …..Proven Track Record

9. Why Costa Rica? …..Proven Track Record

10. Why Costa Rica? …..Qualified Work Force

11. Why Costa Rica? …..Qualified Work Force

12. Why Costa Rica? …..Qualified Work Force

13. Why Costa Rica? …..Qualified Work Force

14. Why Costa Rica? …..Qualified Work Force

15. Why Costa Rica? …..Qualified Work Force

16. Why Costa Rica? …..Qualified Work Force

17. Why Costa Rica? …..Qualified Work Force

18. Why Costa Rica? …..Strategic Location

19. Why Costa Rica? …..Strategic Location

20. Why Costa Rica? …..Outstanding Business Climate Source: World Bank: The Worldwide Governance Indicators 2010

21. Why Costa Rica? …..Outstanding Business Climate

22. Why Costa Rica? …..Outstanding Business Climate

23. Why Costa Rica? …..Outstanding Business Climate

24. Why Costa Rica? …..Quality Infrastructure

25. Why Costa Rica? …..Quality Infrastructure

26. Why Costa Rica? …..Quality Infrastructure

27. Why Costa Rica? …..Quality of Life

28. Why Costa Rica? …..Quality of Life

29. We guarantee your projects will be handled 100% in Costa Rica. We rank at #35 in the Top employment companies in CR. Our agent’s average tenure with the company is 3-5 years, and our management team member’s average tenure is 5-10 years. Client-centric organization – we build small “cells” dedicated to specific client projects. You have direct access to monitor your projects at your convenience. Full availability of your projects progress and reporting 24/7. Added-value to your projects through our years of experience and know-how. We offer services in multiple languages including Portuguese, French, Spanish, and English. Our employee benefit programs are second to none. Market Research Data Collection Contact Center Solutions Plug & Play Services Data Services Why Datascension? Our Service Offerings

30. Datascension is an energy efficient, premier employment provider in Costa Rica. We boast an approximate 60% savings in energy consumption which in turn helps us to maintain a highly competitive compensation scale, flexible work schedules, and a unique benefits package for employees, we maintain a happy and healthy work environment which supports great reductions in attrition while improving performance. Some of these benefits are: On-site doctor Break room fully equipped with microwaves, vending machines, TVs and refrigerators Discount programs at a wide variety of restaurants and stores within the San Pedro Mall and surrounding community Special pay deduction programs: Available at many restaurants and stores Our Contribution to Costa Rica

31. Operations’ Organization Structure Our management structure is “Client Centric” – small cells focus on client projects resulting in consistent increases in efficiency and quality. HR HR Your Project! HR Operations Director Quality Control Manager Ops Manager Ops Manager Ops Manager Supervisors Quality Controllers Project Assistants Supervisors Quality Controllers Project Assistants Supervisors Quality Controllers Project Assistants

32. Telephone Data Collection Web Data Collection B usiness to Business Business to Consumer Mixed Mode Interviewing Recruiting Multi-lingual Capabilities Service in all of the Americas, the Caribbean, UK and Spain Programming Hosting Panel Relationships with Multiple Vendors Project Management Provided in all of the Americas, the Caribbean, UK and Spain Market Research Data Collection

33. Market Research Data Collection Areas of Expertise: General Advertising Research Attitude & Usage Research Brand Research: Brand Image Tracking Brand Research: Brand Loyalty / Satisfaction Business-to-Business: Business / Professional Research Concept / Positioning: Concept Testing Consumer Research: General Consumer Research: Lifestyle & Value Trends Customer Satisfaction: Customer Satisfaction Studies Idea Generation International: Marketing Research Marketing Research: Qualitative Research Marketing Research: Quantitative Research Media Research: General New Product Research: General Public Opinion / Political: Political Polling Public Opinion / Political: Public Opinion Strategic Research: General Technology Evaluations Test Market Research Tracking Research Website Usability Research Techniques & Services Ethnography / Observational Research Qualitative Services: General Qualitative Services - Moderating: General Qualitative Services - Moderating: Executives / Professionals Qualitative Services - Moderating: Medical / Health Care Qualitative Services - Related: Video Conferencing Sensory Research Industries & Market Specialties Automotive / customer service / scheduling Business-to-Business/Industrial/managerial Entertainment: Entertainment Industry Health Care / Medical: General - Healthcare Health Care / Medical: General - Medical Online Research Tools and Services Online Surveys: Surveys Online Survey-Related Services: Survey Hosting Online Survey-Related Services: Survey Programming

34. SUPPORT: Customer Service Support Order Taking E-mail Response/Crisis Aversion Technical Support Sales Support Up-Selling Cross-Selling Order Taking DATA SERVICES: Data Processing Script programming (CATI & Web) Tabulations Transcriptions Translations Coding Contact Center Services PLUG & PLAY: Infrastructure Design and Implementation: Business Model Analysis Personalized Business Solution Strategic Implementation Workforce & Back Office Support: Recruiting & Training Accounting & Tax Payroll Human Resources IT Technical Capabilities: Managed LAN Managed DIA (Direct Internet Access) Managed IPL (International Private Line) Managed VoIP PBX

35. Some of the Industries We’ve Served: Consumer Goods & Retailing > Apparel , Cosmetics & Personal Care , House & Home , Pet Services & Supplies Travel & Leisure > Entertainment , Travel Services Food & Beverage Beverages > Alcoholic Beverages , Coffee & Tea , Soft Drinks Food > Confectionery , Dairy Products , Food Processing Heavy Industry Energy & Resources > Energy , Mining , Utilities Manufacturing & Construction > Construction , Machines & Parts , Manufacturing Materials & Chemicals > Metals , Paper & Forest Products , Plastics Transportation & Shipping > Automotive , Aviation & Aerospace , Logistics & Shipping Service Industries Business Services & Administration > Accounting & Finance , Corporate Services , Human Resources Financial Services > Banking & Financial Services , Insurance , Real Estate Public Sector Associations/Non-Profits , Education , Government Life Sciences Healthcare > Facilities , Insurance & Managed Care , Regulation & Policy Medical Devices > Cardiovascular Devices , Equipment & Supplies , Wound Care Pharmaceuticals > Diseases & Conditions , Prescription Drugs , Therapeutic Area Technology & Media Computer Hardware & Networking > Computer Equipment , Electronics , Networks E-Commerce & IT Outsourcing > E-Commerce , IT Administration , IT Services Media > Broadcasting & Cable , Publishing Software & Enterprise Computing > CRM & Customer Service , Internet Applications , Software & Services Telecommunications & Wireless > Telecommunications , Wireless Marketing & Market Research Advertising & Marketing > Branding , Email Marketing , Strategic Planning Demographics > Age , Lifestyle & Economics , Multicultural

36. Advantage Datascension is committed to utilizing the latest technologies available to provide our clients the best service possible. Stations We have approximately 400 thin clients that we use as our agent station where we are able to do several types of connectivity on our own modified version of Linux Thin station. Connectivity Based on Cisco routers. We have redundant fiber links with different providers. Our international private line terminates at Miami NAP of Americas. Network Infrastructure Based on redundant Linux servers, we provide all the network infrastructure services. Production Systems We have dual production servers where we run Quancept on Linux operating system. Telephony We use a mixed environment where we run SPSS dialers and also Voice over IP services. Datacenter All our cabinets are fed by redundant UPS outlets to ensure the most time up possible. Information Technology

37. Get to Know Datascension Reception

38. HR Office,Training & Conference Rooms

39. Main Floor

40. Thank you! We hope to win your business! Please contact us below at your convenience! Michael Antoine Sales Director USA (888)903-7373 ext.2541 Costa Rica (506) 2246-3747 ext.2541 Email & AIM: [email_address] Skype : michael.antoine39