Red Box Recorders provide powerful and cost effective contact centre compliance and quality management tools including call recording. This corporate overview provides more information on Red Box.
Voyager Networks is a managed services and solutions provider based in the UK. For more information on how Voyager Networks can help with your contact centre project, please visit:
http://www.voyager.net.uk
We're also on Twitter at:
https://twitter.com/voyagernetworks
LinkedIn:
https://www.linkedin.com/company/voyager-networks
Facebook:
https://www.facebook.com/VoyagerNetworks
Time to Re-Visit Your Cloud Contact Center DecisionIntelePeer
If you have looked into replacing an aging, inflexible premises-based system with a cloud-based application over the past couple of years, now might be a great time to consider your options. Or maybe you're already on the cloud but are wondering what is new?
With over 30 years experience in the communications industry, including 12 years as an industry analyst with The Pelorus Group, no one offers insight into the contact center industry like Sheila McGee-Smith.
Sheila, along with IntelePeer’s Felipe Rodriguez and IntelePeer customer Jay Nalli of Triton Technologies discuss how cloud contact center solutions will benefit your company.
Telco Paper by Blueocean Market IntelligenceCourse5i
At Blueocean, we are committed to work with large telecom providers who want to go for omnichannel experience for their end consumers.
To learn more about our Digital Customer Experience solution and how it can integrate with your existing technology infrastructure, go through this Short Paper on Telco Industry Solutioning.
Digital transformation at the Regional Innovation Board, October 2015Sven Denecken
Where to go for more information on Digital Transformation:
Blog series on Digital Transformation
http://scn.sap.com/community/cloud/blog/2015/01/17/digital-transformation-series-the-wrap
openSAP MOOC course on Digital Transformation
https://open.sap.com/courses/dit1
Blog series on Digital Transformation use cases with S/4HANA
http://scn.sap.com/community/s4hana/blog/2015/07/13/s4hana--the-use-case-series--intro
openSAP MOOC course on use cases S/4HANA
https://open.sap.com/courses/s4h3
How will the Procurement Organization Evolve? what new capabilities will Emerge? and How will Procurement transform the work and the value it brings to an organization?
Think Straight Partner Solution ( VAS Aggregator)sukhbir_singh
A VAS aggregation platform provides a critical service and platform to operators by enabling them to innovate and transform their digital growth journey through a bouquet of mobile based entertainment and infotainment services, calibrated carefully to the needs and requirements of the end user.
In Digital VAS business aggregation model, end-consumers get seamless & personalized experience with best fit and recommended digital content which is completely controlled, technology-proof and driven, based on defined KPI's and SLA's
The transformation to a Digital Insurer is complex as it changes the foundation of the organization. Complicating factor is the fast speed of digital innovation in the market and the current digital structure of the organization not able to deal with these changes. The digital transformation is however inevitable and mistakes will create a bigger gap, resulting in business deterioration. In this presentation a vision on Digital Insurance transformation is explained and more information is available to support a digital transformation process in a specific organization.
The quarterly voice and speech technology newsletter from Business Systems, offering you the latest news and insights on call recording, quality montioring, speech analytics, PCI Compliance and much more. Featuring our latest case studies, webinars (including our latest one 'What are the most successful contact centres doing right?') and sponsored guides.
Connect First Company Information CatalogConnect First
Find out what makes Connect First the best solution for your contact center.
Connect First is a leading cloud contact center infrastructure provider that focuses on exceptional customer experiences and rock-solid reliability. Connect First’s robust platform is designed and supported by a team of highly experienced engineers, architects and business analysts, in addition to being backed with award-winning, in-house customer support.
Salesforce Industries, anciennement connu sous le nom de Salesforce Verticals, est une division de Salesforce dédiée à la création de solutions logicielles spécifiques pour des secteurs d'activité particuliers, également appelés "industries" en anglais. Cette division se concentre sur la personnalisation des produits Salesforce pour répondre aux besoins et aux défis spécifiques de chaque secteur, en proposant des solutions et des fonctionnalités adaptées.
L'objectif principal de Salesforce Industries est de fournir des solutions CRM (Customer Relationship Management) et d'autres services cloud qui permettent aux entreprises de divers secteurs, tels que la santé, les télécommunications, les services financiers, l'énergie, les médias, la vente au détail, et bien d'autres, d'améliorer leurs opérations, d'optimiser leurs processus métier, et de mieux servir leurs clients.Chaque industrie a ses propres caractéristiques, réglementations, et besoins spécifiques. Salesforce Industries travaille en étroite collaboration avec des entreprises de chaque secteur pour adapter ses produits, notamment Salesforce Customer 360, à leurs exigences particulières. Ces solutions personnalisées permettent aux entreprises d'améliorer la gestion des relations avec leurs clients, d'automatiser des processus complexes, de gagner en efficacité, et de fournir des expériences client exceptionnelles.
En résumé, Salesforce Industries est la branche de Salesforce qui se spécialise dans l'adaptation des solutions Salesforce aux industries spécifiques, aidant ainsi les entreprises à mieux répondre aux besoins de leurs marchés et de leurs clients.
MindK offers web and mobile app development, quality assurance, and DevOps services. Over the past decade, MindK has developed over 120 complex B2B and B2C solutions in the e-commerce, financial services, and construction sectors. Our coordinated teams include project managers, developers, designers, DevOps, and QA engineers. At MindK, our goal is to help clients accelerate growth and innovation, boost operational efficiency and improve profitability and customer satisfaction.
Our passion for technology and years of experience in the IT industry is reflected in the professionalism of our team, enabling us to deliver predictable results that exceed expectation, accelerating our clients’ time to market and ensuring sustainable growth.
We are proud that:
Our average client relationship is 5 years
96% of our clients' projects have met deadlines
84% of our clients continue working with us on this very day and come back with new projects.
MindK footprint spreads globally and covers the following regions: USA, UK, EU, Norway, Australia, and Israel.
Cloud Telephony Service Market Size, Share & Trends Estimation Report By Depl...subishsam
A VoIP (Voice over Internet Protocol) service like cloud telephony uses the internet to route phone calls. It can also be called "internet telephony" or "cloud-based telephony." Most cloud telephony services are delivered through a private branch exchange (PBX) in the cloud. This is a type of VoIP phone system.
With cloud telephony, businesses can use their internet connection to make and receive calls. Cloud telephony services are often cheaper than traditional landline phone services, and they offer a number of features and benefits that can be helpful for businesses, such as scalability, flexibility, and mobility.
Time to Re-Visit Your Cloud Contact Center DecisionIntelePeer
If you have looked into replacing an aging, inflexible premises-based system with a cloud-based application over the past couple of years, now might be a great time to consider your options. Or maybe you're already on the cloud but are wondering what is new?
With over 30 years experience in the communications industry, including 12 years as an industry analyst with The Pelorus Group, no one offers insight into the contact center industry like Sheila McGee-Smith.
Sheila, along with IntelePeer’s Felipe Rodriguez and IntelePeer customer Jay Nalli of Triton Technologies discuss how cloud contact center solutions will benefit your company.
Telco Paper by Blueocean Market IntelligenceCourse5i
At Blueocean, we are committed to work with large telecom providers who want to go for omnichannel experience for their end consumers.
To learn more about our Digital Customer Experience solution and how it can integrate with your existing technology infrastructure, go through this Short Paper on Telco Industry Solutioning.
Digital transformation at the Regional Innovation Board, October 2015Sven Denecken
Where to go for more information on Digital Transformation:
Blog series on Digital Transformation
http://scn.sap.com/community/cloud/blog/2015/01/17/digital-transformation-series-the-wrap
openSAP MOOC course on Digital Transformation
https://open.sap.com/courses/dit1
Blog series on Digital Transformation use cases with S/4HANA
http://scn.sap.com/community/s4hana/blog/2015/07/13/s4hana--the-use-case-series--intro
openSAP MOOC course on use cases S/4HANA
https://open.sap.com/courses/s4h3
How will the Procurement Organization Evolve? what new capabilities will Emerge? and How will Procurement transform the work and the value it brings to an organization?
Think Straight Partner Solution ( VAS Aggregator)sukhbir_singh
A VAS aggregation platform provides a critical service and platform to operators by enabling them to innovate and transform their digital growth journey through a bouquet of mobile based entertainment and infotainment services, calibrated carefully to the needs and requirements of the end user.
In Digital VAS business aggregation model, end-consumers get seamless & personalized experience with best fit and recommended digital content which is completely controlled, technology-proof and driven, based on defined KPI's and SLA's
The transformation to a Digital Insurer is complex as it changes the foundation of the organization. Complicating factor is the fast speed of digital innovation in the market and the current digital structure of the organization not able to deal with these changes. The digital transformation is however inevitable and mistakes will create a bigger gap, resulting in business deterioration. In this presentation a vision on Digital Insurance transformation is explained and more information is available to support a digital transformation process in a specific organization.
The quarterly voice and speech technology newsletter from Business Systems, offering you the latest news and insights on call recording, quality montioring, speech analytics, PCI Compliance and much more. Featuring our latest case studies, webinars (including our latest one 'What are the most successful contact centres doing right?') and sponsored guides.
Connect First Company Information CatalogConnect First
Find out what makes Connect First the best solution for your contact center.
Connect First is a leading cloud contact center infrastructure provider that focuses on exceptional customer experiences and rock-solid reliability. Connect First’s robust platform is designed and supported by a team of highly experienced engineers, architects and business analysts, in addition to being backed with award-winning, in-house customer support.
Salesforce Industries, anciennement connu sous le nom de Salesforce Verticals, est une division de Salesforce dédiée à la création de solutions logicielles spécifiques pour des secteurs d'activité particuliers, également appelés "industries" en anglais. Cette division se concentre sur la personnalisation des produits Salesforce pour répondre aux besoins et aux défis spécifiques de chaque secteur, en proposant des solutions et des fonctionnalités adaptées.
L'objectif principal de Salesforce Industries est de fournir des solutions CRM (Customer Relationship Management) et d'autres services cloud qui permettent aux entreprises de divers secteurs, tels que la santé, les télécommunications, les services financiers, l'énergie, les médias, la vente au détail, et bien d'autres, d'améliorer leurs opérations, d'optimiser leurs processus métier, et de mieux servir leurs clients.Chaque industrie a ses propres caractéristiques, réglementations, et besoins spécifiques. Salesforce Industries travaille en étroite collaboration avec des entreprises de chaque secteur pour adapter ses produits, notamment Salesforce Customer 360, à leurs exigences particulières. Ces solutions personnalisées permettent aux entreprises d'améliorer la gestion des relations avec leurs clients, d'automatiser des processus complexes, de gagner en efficacité, et de fournir des expériences client exceptionnelles.
En résumé, Salesforce Industries est la branche de Salesforce qui se spécialise dans l'adaptation des solutions Salesforce aux industries spécifiques, aidant ainsi les entreprises à mieux répondre aux besoins de leurs marchés et de leurs clients.
MindK offers web and mobile app development, quality assurance, and DevOps services. Over the past decade, MindK has developed over 120 complex B2B and B2C solutions in the e-commerce, financial services, and construction sectors. Our coordinated teams include project managers, developers, designers, DevOps, and QA engineers. At MindK, our goal is to help clients accelerate growth and innovation, boost operational efficiency and improve profitability and customer satisfaction.
Our passion for technology and years of experience in the IT industry is reflected in the professionalism of our team, enabling us to deliver predictable results that exceed expectation, accelerating our clients’ time to market and ensuring sustainable growth.
We are proud that:
Our average client relationship is 5 years
96% of our clients' projects have met deadlines
84% of our clients continue working with us on this very day and come back with new projects.
MindK footprint spreads globally and covers the following regions: USA, UK, EU, Norway, Australia, and Israel.
Cloud Telephony Service Market Size, Share & Trends Estimation Report By Depl...subishsam
A VoIP (Voice over Internet Protocol) service like cloud telephony uses the internet to route phone calls. It can also be called "internet telephony" or "cloud-based telephony." Most cloud telephony services are delivered through a private branch exchange (PBX) in the cloud. This is a type of VoIP phone system.
With cloud telephony, businesses can use their internet connection to make and receive calls. Cloud telephony services are often cheaper than traditional landline phone services, and they offer a number of features and benefits that can be helpful for businesses, such as scalability, flexibility, and mobility.
The spring 2014 Insight newsletter from Quantifi, including a conversation with Hannan Mohammed, deputy head of the funding and markets division of AFD, and a Q&A with Mark Traudt, CTO of Quantifi.
Communications in the retail sector - a report by Frost and SullivanICON
A recent Frost & Sullivan end-user survey which interviewed 158 IT decision makers working in the retail industry found that retailers are moving away from purchasing multiple products from multiple vendors and are looking to deploy end-to-end solutions from a single vendor.
Sumedha Tradex is a trading company in delhi (india).We are specialize IT services,electrical services, electrical Contractors in India, electrical suppliers india, electrical vendor india and best electrical services
Sumedha Tradex is a trading company in delhi (india).We are specialize IT services,electrical services, electrical Contractors in India, electrical suppliers india, electrical vendor india and best electrical services.MORE DETAILS CLICK:-http://www.sumedhatradex.com/
Voyager Networks is a managed services and solutions provider based in the UK. For more information on how Voyager Networks can help with your project, please visit:
http://www.voyager.net.uk
We're also on Twitter at:
https://twitter.com/voyagernetworks
LinkedIn:
https://www.linkedin.com/company/voyager-networks
Facebook:
https://www.facebook.com/VoyagerNetworks
Red Box Recorder provide powerful and cost effective contact centre compliance and quality management tools including call recording. This solution overview provides details on the Red Box applications and products.
Voyager Networks is a managed services and solutions provider based in the UK. For more information on how Voyager Networks can help with your contact centre project, please visit:
http://www.voyager.net.uk
We're also on Twitter at:
https://twitter.com/voyagernetworks
LinkedIn:
https://www.linkedin.com/company/voyager-networks
Facebook:
https://www.facebook.com/VoyagerNetworks
Cisco Meraki's powerful cloud platform provides simple management for their wireless, routing, security and switching platforms. This solution guide covers the Meraki platform and products.
Voyager Networks is a managed services and solutions provider based in the UK. For more information on how Voyager Networks can help with your Meraki project, please visit:
http://www.voyager.net.uk
We're also on Twitter at:
https://twitter.com/voyagernetworks
LinkedIn:
https://www.linkedin.com/company/voyager-networks
Facebook:
https://www.facebook.com/VoyagerNetworks
Cisco Meraki's powerful cloud platform provides simple management for their wireless, routing, security and switching platforms. This presentation provides an overview of the Meraki platform.
Voyager Networks is a managed services and solutions provider based in the UK. For more information on how Voyager Networks can help with your Meraki project, please visit:
http://www.voyager.net.uk
We're also on Twitter at:
https://twitter.com/voyagernetworks
LinkedIn:
https://www.linkedin.com/company/voyager-networks
Facebook:
https://www.facebook.com/VoyagerNetworks
Voyager Networks is a managed services and solutions provider based in the UK.
For more information on how Voyager Networks can help with your project, please visit:
http://www.voyager.net.uk/partners/shoretel-uc/
We're also on Twitter at:
https://twitter.com/voyagernetworks
LinkedIn:
https://www.linkedin.com/company/voyager-networks
Facebook:
https://www.facebook.com/VoyagerNetworks
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
2. 45.4
Billion
Inbound calls per year
to contact centres
in the UK
36.6
Billion
Chat and SMS messages
sent daily around the
world in 2013
240Million
Calls to 911 in the
USA last year
Over
500KTrades daily on the
London Stock
Exchange
More than
30%Of customer service
communications globally
now conducted on channels
other than the phone
3. The world
needs smart
Recording, archiving, retrieving, analysing—day in,
day out. They take more calls as demand grows,
adapt to new channels to keep up with the latest
technologies and try to flex to constantly changing
compliance requirements. All while contending
with the growing need to unlock new value
from Big Data.
It’s a big ask for any business—managing risk and
TCO (Total Cost of Ownership), maintaining control
and increasing performance. Trying to focus on the
value in data as opposed to the recording.
At Red Box Recorders, we deliver dependability,
flexibility and advanced functionality to financial
markets, contact centres, public safety, government
and other sectors around the globe.
Half the police forces in Great Britain have chosen
Red Box. 21% of the FTSE 100 use our solutions.
We’re partnered with the world’s largest technology
providers—investing together to create better,
more integrated solutions.
Over the last 20 years, we’ve become renowned
for performance, for service and for an approach
that keeps on delivering. We exist to change the
conventions and find better ways to help our
customers—to deliver the smart difference.
3
Companies today are constantly pushed
to their limits when it comes to handling
the communications and data that runs
through their business.
4. 4
What smart
can do for you
No two organisations operate in the same way.
And we think that’s worth celebrating. So
however you communicate with your customers,
with Red Box you can be confident of capturing,
authenticating, analysing and evaluating across
any media: landline and mobile, radio, screen,
SMS, instant messaging, social media…
The result? Your organisation remains fully
compliant today and tomorrow and also becomes
more competitive, productive and efficient.
That’s the power of Red Box Quantify.
There’s no need for extra hardware, with Quantify
you can do it all: record, replay, view the interface
in selected languages as well as being able to
search key words and phrases in any language.
It’s straightforward, it’s innovative, it’s the
smart choice.
Reduce call
management costs
by up to 30%
Quantify enables you to
reduce expenses by helping
reduce call billing costs by as
much as 30%. You’ll also be
able to improve employee
productivity by tracking
non-business calls and detect
network abuse or fraud.
Investigate
compliance incidents
with ease
Quantify makes it easier
to investigate incidents
for compliance or evidence
and disclosure. Simply
reconstruct events from a
wide range of sources, such
as audio files, PC screen
recordings and SMS.
Find information
quickly and efficiently
Use Quantify to accelerate
investigations, dispute
resolution, transactions or call
validation. Search content
quickly across audio and data,
using embedded analytics
in our search and replay
application, at a far lower
cost than traditional audio
analytics solutions.
Capture screen data
with confidence
Quantify gives you the power
to record hundreds of screens
at a time and deliver them
easily across your network.
It’s a straightforward
application that’s ideal
for contact centres and
back offices.
Our voice and data recording solution
helps you manage customer interactions
in one user-friendly, single view.
5. 5
What smart
is built on:
Advanced
usability
Access the industry’s most intuitive
interface. Red Box end-users benefit from
the latest innovations with added usability
Rely on a host of fast and simple search,
reconstruction and evaluation tools to help you
get the job done quicker and more efficiently
Gain in-depth knowledge and drive
leading insights with straightforward,
powerful analytics
Start benefitting sooner thanks
to the industry’s most agile
deployment
Dependability
Rely on our product that’s designed to
reliably and accurately capture and retain
everything you need to remain compliant
Benefit from the best technology fit thanks to our
leading technology partnerships and integrations
Feel secure in the fact we’re already trusted where
it matters most—in high dependency and highly
regulated markets including public safety and
financial sectors
Look to the future with confidence—
invest in one single, scalable solution
and gain a license for life with no
extra updating costs
Flexibility
Get an implementation truly
tailored to you—a result of our focus on
partnership, on better understanding
of individual client needs
Choose from various architecture options
including hosted, on-premise, virtual and
multi-tenant
Take advantage of flexible commercial models
including CAPEX/OPEX pricing plus custom
monitoring tools and reporting
Reduce your physical footprint with
one single, future-proof solution
Proof
Our solutions have all been proven
under stress testing
We have the highest customer satisfaction,
highest loyalty and longest partnerships
in the industry
A reputation grounded in 20+ years experience
and a heritage of firsts
We’re installed in over half of the countries
in the world and counting
6. 6
Smart benefits
at a glance
+ Safer
+ More competitive
+ More productive
+ More efficient
7. 7
Even with the best
training, the most
capable call centre
managers will struggle
to improve agent
performance if they
can’t access the right
information to monitor
them adequately.
Thanks to Quantify, you’ll
never face that dilemma.
Gain valuable insights by
analysing measurable
statistics in vital areas
such as call handling
times and first call
resolution.
You’ll also be able to
create a full quality
management system
for call assessment,
reporting and coaching.
So now everyone can
achieve targets and
enhance the customer
journey.
We don’t need to state
the obvious. If you’re
an organisation that
requires regulatory
recording, you’ll already
have a system in
place to ensure that
conversations and trades
are recorded for audit if
necessary.
But can all your staff
grasp how to use it
and know its exact
capabilities? We’ve
designed a solution
that’s not only more
straightforward, but also
more advanced.
Quantify can cover all
your compliance needs
in one, while giving
you reassurance that
processes are being
followed properly
through staff training,
quality management
and audit trails.
While Quantify
is designed for
straightforward use,
advanced thinking is built
in at its core. More than
half of our staff work
in R&D. We’re not just
integrating the latest
developments into our
products at speed, but
creating and enhancing
more solutions in-house
than any other company
in the market.
You’ll benefit
automatically—there’s
no need to worry about
buying or re-installing
updates. With Red Box
Quantify you’ll keep
getting upgrades as
part of your standard
maintenance contract.
We’ve been helping companies
achieve all this at a lower cost
for over 20 years.
Increase
quality and
performance
Meet growing
compliance
requirements
Look to the
future with
confidence
8. 8
When recording is
crucial, count on us
Contact
Centres
In this market customer
experience is everything.
Fast, helpful responses
encourage customer
satisfaction, discourage
repeat calls, and reduce
queue lengths. Agents
are more productive and
costs are lower.
Flexible architecture
options across hosted,
on-premise, virtual
and multi-tenant allow
for a smaller physical
footprint.
Red Box Quantify
helps managers track
and analyse current
performance in real time,
feeding into reviews
and training, ultimately
resulting in better
customer retention.
And it protects agents
and the business with
dependable total
recording.
Financial
Institutes
The financial market
is probably the most
tightly regulated
sector of all, anywhere
in the world. Red Box
Quantify is proven to
safely record and store
communications from
multiple sources—
not only to enable
compliance, but also
to support critical
business processes and
aid cleaner markets by
deterring market abuse.
We work with four of the
world’s top ten banks,
as well as many of the
leading global brokers.
Public
Safety
With our roots in public
safety, we’ve built a
solution around their
priorities.
With Quantify you get
the confidence of an
efficient, compliant
solution, and can focus
on priorities such as
fast evidence output
and distribution for
investigation, instant
replay to verify caller
details, and operational
evidence for HMIC and
national call handling
standards.
Half the police
forces in Great
Britain have
chosen Red Box
solutions
9. 9
“The solution integrates with our IP
telephony system to meet our precise
business and operational needs. It
will help us enhance training, dispute
resolution, user experience and
quality assurance”
Karen McSweeney,
NHS Scotland, Greater Glasgow and Clyde
“We needed a recording solution that
has the scope and functionality to be
used across our multiple trading sites.
The ease of use and flexibility of the
Red Box Quantify system means we
are best placed to meet our recording
needs now and in the future”
Keith Hill, Senior Manager, Network Services,
Scotiabank Trading floors
“The flexibility of the Red Box solution
means we can adapt it to meet the
business’ changing requirements. It
supported simple migration to a new
telephony platform with no disruption,
and helped us reduce our foot print”
June Potts,
Head of Customer Contact, Park Retail
“We selected Red Box based on its
ability to provide a system that
was easy to specify, install and
manage. This will enable us to boost
performance within the contact
centre through enhanced monitoring,
evaluation and training, whilst also
supporting regulatory compliance and
effective dispute resolution”
Nick Coates, Head of Product,
Operations & Sales, Abercrombie & Kent
10. 10
We’re in great
company
We believe in an open approach to shaping new thinking and solutions. So
credit where it’s due — to the world’s leading IT and telephony vendors. We have
been working alongside them to integrate our software with their solutions.
For you, that means it’s even easier now to choose with confidence a complete
technology solution from your chosen provider complete with Red Box recording
software. For us it means an exciting future, full of possibilities.
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Discover the smart difference
Call us on 0845 262 5005
Email info@redboxrecorders.com
Or visit us at redboxrecorders.com
+ In the last five years our
business has grown globally
by more than 20% annually
+ We’re committed to R&D that
delivers the most advanced
yet user-friendly solutions
+ We have over 300 reseller
partners delivering excellent
local sales and support
Start a smart
partnership
For 20 years we’ve been helping
companies all over the world
discover a better approach to
voice and data recording
Let’s talk