ARG Overview

ARG Overview
JANUARY 14, 2016
STEVE MURPHY
VICE PRESIDENT
703.770.2459
SMURPHY@MYARG.COM
ARG proprietary & confidential | www.myarg.com

Today’s Agenda
Introduction
We are ARG –
hear our story.
01
Alternatives
Independent Analysis
and Discussion
Service Portfolio
Let’s discuss next steps
to meet your goals.
02 03 04 05
ARG proprietary & confidential | www.myarg.com2
Requirements &
Commitment
We will address your
needs
Vendor Vetting
Our process in selecting
vendors

TRUSTED
Founded in 1991, we’re technology advisors
with a proven history of award-winning service.
INDEPENDENT
We’re 100% provider neutral, with access
to over 50 service providers in our portfolio.
EXPERIENCED
600+ years of combined,
organization-wide technology experience.
ANYWHERE
Over 3,000 customers worldwide.
24/7/365
Our personalized Client Services are
always available and ready to assist our customers.
3 ARG proprietary & confidential | www.myarg.com
01Your Trusted Technology Advisors

Did you know?
We’re consecutively ranked as one of The Washington Post’s Top Workplaces
in 2014 & 2015 (with special recognition in Ethics).
We’re also awarded as a Best Place to Work by Virginia Business.
Winners Work Here…And For You
01

Core Expertise
01
We’ve got solutions and strategies
to handle all your business challenges.
ON-PREM VOICE &
HOSTED VoIP
FIBER INTERNET &
DATA
CONFERENCING &
COLLABORATION
ENTERPRISE
MOBILITY
CLOUD
SERVICES

Trusted Advisor & Thought Leader
Knowledge & Expertise
Objectivity
Selection & Negotiation
Implementation Oversight
Real Time Support
Our Focus = Results
01

ARG’s services = No cost
ARG’s commitment doesn’t lie with the providers, but on the long-term relationship
with our customers as a trusted technology advisor.
Our inclusive services:
 Comprehensive consultation at no additional cost
 Gain the ability to optimize the best services from multiple providers
 Manage your services through our customer portal
 Residual commission-based model allows us to act in the best interest of our clients
Making Powerful Connections
01

Requirements &
Commitment

Looking Ahead
02
CURRENT STATE FUTURE STATE
o Execution against strategic goals
o Use ARG as an extension of your staff
o Obtain real-world objective assessment
of service provider capabilities
o Increased flexibility and improved
economies
o Understand your strategic vision
o Identify multiple industry leaders
o Evaluate alternatives against key
variables
o Support any decision
STRATEGIC GOALS

ARG Management 02
• You still have direct access to the provider, but with ARG as your
advocate, we can ensure the best experience:
 ARG has the ability to assign a top-notch, experienced team at the
provider…
 …and ARG will manage all aspects of your service provider
interaction.
• One-communication resolution – ARG will be the POC for:
 Trouble management
 Moves, adds or changes
 Billing disputes
• Your resource for service provider management – we will leverage
our position with the top providers in your best interests.
• Net Promoter score: 80
We are your Service Provider Account Team.

Vetted Provider
Selection

Portfolio & Experience 03
 ARG is one of the leading partners in
the nation for many voice service
providers
 24 years of experience
 Know which providers will provide
best service for your situation
 Product offering differences can be
significant
 On-Site Engineer on voice
implementations
Voice Providers

CONFERENCING &
COLLABORATION
 We are the largest sales partner for
InterCall, PGi & Level(3)
 Currently managing over 50 million
minutes per month
 Thousands of global customers using
ARG-recommended and supported
conferencing services
 300,000+ successful user transitions
of conferencing platforms
 Access to all mission-critical providers
 Dedicated conferencing team as an
additional layer of support
 ARG Buying Power = the most
aggressive agreements in the country
& protection from the fine print

ENTERPRISE
MANAGED MOBILITY
 Decades of Wireless Expense
Management experience
 Outstanding client retention
 BYOD and corporate-liable policy
support
 Complete mobility lifecycle
management solution
 Proprietary cloud-based platform for
visibility
 Help desk support for your end-users
 IT professionals that can implement
mobile device management (MDM)
solutions without taxing your staff
Supported Mobile Platforms:

Fiber Providers
 ARG is one of the leading partners in
the nation for many fiber providers
 Consistently track lit building lists
 Know who is waiving construction
costs and who is aggressively building
 Who is using another provider versus
using their own fiber
 How to buy most economically

 Decades of Call Center Experience
 Provider certified engineers on staff
 Bridge gap between client expertise
and what providers need
 Experience with rapid complex
government contract deployments
 Detailed attention to nuances of call
flow and delivery methods
 Design and implementation
assistance– call flow expertise
Call / Contact Center

 Over 140 recent hosted voice
implementations
 10,000+ seats installed
 Successful deployments of service
across a dozen providers
 Access to the Gartner Magic
Quadrant providers
 Insight to industry challenges and best
practice processes
 ARG Vetting Process Standard
 The Most Aggressive Pricing Based on
Collective Volume
UCaaS / Hosted Voice

Colocation, Data Center, &
Cloud
 Over 10 years of experience in
helping customers manage their
infrastructure in secure data centers.
 ARG works with any data center in
the country – we evaluate your
requirements and strategize on the
best fit.
 As a top partner, ARG’s buying power
and carrier-neutrality allows for the
most competitive pricing in the
market.

HOW WE ARE
DIFFERENT
ARG Makes Things Better for Our Clients

05Project Management
• Oversee all facets of the
implementation
• Verify that the order details are
complete:
• Technical –
• Bandwidths
• Failover protocols
• Coordination of fiber
delivery
• Logistical –
• Local point of contact
details
• DMARC locations
• Circuit extensions
The ARG Project Manager uses the custom
developed, ARG-proprietary database below to
track the milestones and make updates to your
order or account regardless of size or complexity.

05
Get the best of both worlds.
Our client service and support portal
provides you with a single interface for
all of your carrier relationships, so you
get the benefits of a multi-carrier
solution, without the complexities.
ARG clients get one-stop shopping along
with visibility into the details of their
services across the different service
providers supported by ARG.
Ready access to:
 Location Information
 Full Product Inventory
 Trouble Ticket Status
 Contract Information
 Billing & Bill Reviews
Bringing It All Together

05
ARG has access to industry-leading tools;
to identify best-of-breed options for even your most difficult of sites.
Empowered with tools…

05
ARG knows technology, inside and out.
We always provide objective recommendations, backed by proven data.
…and reinforced with knowledge.

You’re in Good Hands!
04

QUESTIONS?
Please let us know!

Let’s Recap…
WHY
ARG?
 A trusted technology advisor to thousands of clients for over
20 years
 Small company feel with big industry knowledge & enterprise
expertise
 Proven, reliable solutions from vetted providers
 ARG buying power = most aggressive pricing in the industry
 Leading-edge project management keeps you informed every
step of way
 Unparalleled and responsive client services team
05

WE’RE READY.
Make your move – ARG stands ready to assist you in reaching
your strategic business goals. Let’s discuss next steps.

05
ADDRESS
7926 Jones Branch Dr. Suite 1150
McLean, VA 22102
CONTACT US
(703) 734-3500
www.myarg.com
SOCIAL MEDIA
Twitter.com/my_ARG
Linkedin.com/company/arg-inc
THANK YOU!
Thank you for your time today 

ARG Overview

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