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MOBILEETHNOGRAPHY
Ethnography is a discipline of anthropology that focuses on understanding peoples
behavior and their relationships by observing them and using various techniques.
It uses modern technology and transforms the participant into an active researcher.
WHEN TO USE IT?
• When you have participants in
several locations
• If the participants have a
smartphone
• If you want to use a method that
really lets the participant decide
what they share without too much
	 influence	or	bias	from	the	researcher
BENEFITS OF THE METHOD
• Gather real data on customer
experience when and where
it happens
• Customers	define	their	own
	 	touchpoints	(no	rigid	predefined
categories) which can decrease
	 	research	bias
• It’s	time-	and	cost-efficient
• Research	teams	can	be	dispersed
CHALLENGES OF MOBILE
ETHNOGRAPHY
• It	can	miss	non-verbal	feedback
• Recruiting participants
• Briefing	participants	clearly
WHAT YOU’LL NEED
• Computer with internet access
• Smartphone
• Mobile	ethnography	tool
Basics
NUMBER OF RESEARCHERS
• Minimum	1	(it’s	better	to	have	
teams of 2-3 researchers to have
researcher triangulation)
* Note: in mobile ethnography
the researchers are those who
are analyzing the results that
the participants share.
NUMBER OF PARTICIPANTS
Typically, you’ll face a drop-out rate of
approx. 50 %. Consider this when you
decide your sample size.
See our ExperienceFellow guide to see
the pros and cons of sample sizes un-
der 20 and over 20.
WHAT YOU CAN EXPECT TO GET
OUT OF EXPERIENCEFELLOW
• Journey maps with text, photos,
videos, audio recordings, date and
time, geolocation
• Deeper	insights	that	are	based	on
	 	what	the	user	or	customer	thinks
are the most important
• Statistics	(keep	in	mind	that
the sample size is crucial for the
interpretation)
STEPS
BEFORE
1. DEFINE
Choose a research question that you want to consider with this method. Decide
how long you will collect information.
2. DESIGN
Set	up	the	project	in	a	mobile	ethnography	application	like	ExperienceFellow	;)		
3. TEST
Test the project yourself, with a few colleagues or a test group of real participants.
Is	your	task	clear?	Do	you	get	the	data	you	expect?
4. OUTREACH
Recruit	a	variety	of	participants	for	the	project.	Offer	relevant	incentives	for	
participating.	Explain	the	task	very	clearly.	Depending	on	how	hands	on	you	want	
to	be,	you	can	tell	participants	what	you	want	them	to	focus	on	and	how	detailed	
you want them to report what they experience.
DURING
5. ANALYZE
As participants share their experience, researchers can start to analyze data.
6. REMIND
Send	participants	notifications	to	prompt	them	along	the	way.	
AFTER
7. FOLLOW UP
Thank	participants	and	share	some	of	the	insights	or	actions	that	came	from	the	
research.
WWW.EXPERIENCEFELLOW.COM
Mobile ethnography, however, uses modern technology and transforms the participant into an
active researcher. By using a mobile device, participants can document and share anything that
they perceive as important. Depending on the research question or topic, participants can share
their experiences, daily routines, whatever might be of interest to them, and/or follow a specific
research task.

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The basics of mobile ethnography

  • 1. MOBILEETHNOGRAPHY Ethnography is a discipline of anthropology that focuses on understanding peoples behavior and their relationships by observing them and using various techniques. It uses modern technology and transforms the participant into an active researcher. WHEN TO USE IT? • When you have participants in several locations • If the participants have a smartphone • If you want to use a method that really lets the participant decide what they share without too much influence or bias from the researcher BENEFITS OF THE METHOD • Gather real data on customer experience when and where it happens • Customers define their own touchpoints (no rigid predefined categories) which can decrease research bias • It’s time- and cost-efficient • Research teams can be dispersed CHALLENGES OF MOBILE ETHNOGRAPHY • It can miss non-verbal feedback • Recruiting participants • Briefing participants clearly WHAT YOU’LL NEED • Computer with internet access • Smartphone • Mobile ethnography tool Basics NUMBER OF RESEARCHERS • Minimum 1 (it’s better to have teams of 2-3 researchers to have researcher triangulation) * Note: in mobile ethnography the researchers are those who are analyzing the results that the participants share. NUMBER OF PARTICIPANTS Typically, you’ll face a drop-out rate of approx. 50 %. Consider this when you decide your sample size. See our ExperienceFellow guide to see the pros and cons of sample sizes un- der 20 and over 20. WHAT YOU CAN EXPECT TO GET OUT OF EXPERIENCEFELLOW • Journey maps with text, photos, videos, audio recordings, date and time, geolocation • Deeper insights that are based on what the user or customer thinks are the most important • Statistics (keep in mind that the sample size is crucial for the interpretation) STEPS BEFORE 1. DEFINE Choose a research question that you want to consider with this method. Decide how long you will collect information. 2. DESIGN Set up the project in a mobile ethnography application like ExperienceFellow ;) 3. TEST Test the project yourself, with a few colleagues or a test group of real participants. Is your task clear? Do you get the data you expect? 4. OUTREACH Recruit a variety of participants for the project. Offer relevant incentives for participating. Explain the task very clearly. Depending on how hands on you want to be, you can tell participants what you want them to focus on and how detailed you want them to report what they experience. DURING 5. ANALYZE As participants share their experience, researchers can start to analyze data. 6. REMIND Send participants notifications to prompt them along the way. AFTER 7. FOLLOW UP Thank participants and share some of the insights or actions that came from the research. WWW.EXPERIENCEFELLOW.COM Mobile ethnography, however, uses modern technology and transforms the participant into an active researcher. By using a mobile device, participants can document and share anything that they perceive as important. Depending on the research question or topic, participants can share their experiences, daily routines, whatever might be of interest to them, and/or follow a specific research task.