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Smaply

Smaply

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Personal Information
Organization / Workplace
Innsbruck, Tirol Austria
Industry
Technology / Software / Internet
Website
www.smaply.com
About
Tools and inspiration for experience innovators: successfully innovate the customer journey and bring customer-centricity to your organization. Smaply app enables teams to digitize, centralize and standardize their customer experience insights. Teams can together work on journey maps, personas and stakeholder maps, collect feedback from others, and create professional exports. With our training program we help teams to understand and apply human-centered approaches. Smaply blog provides newbies and experts with knowledge about customer-centric work, case studies, examples, tutorials and much more. Smaply shop provides you with workshop supplies for journey mapping workshops.
Contact Details
Tags
customer experience customer journey journeymapping #customerexperience #servicedesign #customerjourney customer relationship management service design #journeymapping user experience customer service #journeymap #stakeholdermap design thinking innovation stakeholder management personas marketing personal #cx #ux #servicesystems employee engagement content marketing mobile phone mobile marketing ecosystem #research #ecosystem #persona
See more
Presentations (12)
See all
How to evaluate a customer journey map?
5 years ago • 3269 Views
Customer journey maps: the Why and the What
5 years ago • 1169 Views
Workshop template – customer journey map
5 years ago • 325 Views
Workshop template – swimlane map
5 years ago • 336 Views
Introduction to digital journey mapping with Smaply
4 years ago • 736 Views
Introduction to stakeholder maps
4 years ago • 1277 Views
The basics of mobile ethnography
4 years ago • 286 Views
The basics of customer experience research
4 years ago • 414 Views
Healthcare Example Journey Map
4 years ago • 566 Views
Content Marketing entlang der Customer Journey (Katharina Rainer & Michael Steingress @ Content Day 2017)
3 years ago • 902 Views
Foster customer experience with journey mapping
10 months ago • 97 Views
Introduction to Service Design
10 months ago • 122 Views
Documents (3)
Example persona (Smaply template)
6 years ago • 1835 Views
ExperienceFellow infographic: these are the parts of the feedback software
5 years ago • 296 Views
Introduction to customer / buyer / user personas
4 years ago • 187 Views
  • Activity
  • About

Presentations (12)
See all
How to evaluate a customer journey map?
5 years ago • 3269 Views
Customer journey maps: the Why and the What
5 years ago • 1169 Views
Workshop template – customer journey map
5 years ago • 325 Views
Workshop template – swimlane map
5 years ago • 336 Views
Introduction to digital journey mapping with Smaply
4 years ago • 736 Views
Introduction to stakeholder maps
4 years ago • 1277 Views
The basics of mobile ethnography
4 years ago • 286 Views
The basics of customer experience research
4 years ago • 414 Views
Healthcare Example Journey Map
4 years ago • 566 Views
Content Marketing entlang der Customer Journey (Katharina Rainer & Michael Steingress @ Content Day 2017)
3 years ago • 902 Views
Foster customer experience with journey mapping
10 months ago • 97 Views
Introduction to Service Design
10 months ago • 122 Views
Documents (3)
Example persona (Smaply template)
6 years ago • 1835 Views
ExperienceFellow infographic: these are the parts of the feedback software
5 years ago • 296 Views
Introduction to customer / buyer / user personas
4 years ago • 187 Views
Personal Information
Organization / Workplace
Innsbruck, Tirol Austria
Industry
Technology / Software / Internet
Website
www.smaply.com
About
Tools and inspiration for experience innovators: successfully innovate the customer journey and bring customer-centricity to your organization. Smaply app enables teams to digitize, centralize and standardize their customer experience insights. Teams can together work on journey maps, personas and stakeholder maps, collect feedback from others, and create professional exports. With our training program we help teams to understand and apply human-centered approaches. Smaply blog provides newbies and experts with knowledge about customer-centric work, case studies, examples, tutorials and much more. Smaply shop provides you with workshop supplies for journey mapping workshops.
Contact Details
Tags
customer experience customer journey journeymapping #customerexperience #servicedesign #customerjourney customer relationship management service design #journeymapping user experience customer service #journeymap #stakeholdermap design thinking innovation stakeholder management personas marketing personal #cx #ux #servicesystems employee engagement content marketing mobile phone mobile marketing ecosystem #research #ecosystem #persona
See more

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