Learn more about customer journey maps on https://blog.morethanmetrics.com/your-step-by-step-guide-customer-journey-maps/ ___ Slide deck about the six aspects to consider when analyzing a customer journey map. - What's the difference between a current-state vs. a future-state journey map? - Assumption-based vs. research-based? - High-level perspective vs. detailed scope? - Main actors? - Product-focused vs. experience-focused? - Different kinds of visualization?