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The Art of Delegation
A Vital Leadership Skill
What is Delegation?
It is a process of assigning a task or responsibility or
giving authority to someone else (generally a manager to
a subordinate) to carry out specific business activities.
2
3
The first rule to management is
Delegation. Don’t try and do everything
by yourself because you can’t.
- Anthea Turner
4
Why is Delegation
important for Leaders?
Increases Employees’
Accountability towards Business
Boosts Organizational Growth
Leaders get time to focus on
other bigger tasks
Empowers and Develops
Employees
Develops team spirit and
maintains Harmony
Improved task prioritization &
speedy task completion
Improves work Efficiency
Allows management to develop
new expertise and competencies
Saves time to complete a task
Trains and prepares employees
to grow in their career.
5
According to a statistic from the late London Business School professor John
Hunt, about 30% of managers think they can delegate effectively, and only
33% of them are regarded as effective delegators by their team.
Did you Know?
53 percent of business owners believe that they can grow their business by
more than 20 percent if they delegate 10 percent of their workload to
someone else.
6
How can you
Delegate like an
Expert?
7
Stages of
Delegation
Decide what to
Delegate
Define desired
outcome
Provide
resources and
authority
Establish a
communication
channel
Allow for failure
and be patient
Feedback and
Credit
Source: Harvard Business School Online
8
1. Decide what to Delegate
Not every task can be delegated. For example tasks of
conducting interview for new recruits, performance appraisal
should be handled by you. Tasks that are of routine nature
that do not require your monitoring can be delegated to
someone who shows potential and willingness.
9
2. Define desired Outcome
Along with assigning the task, you should assign them the
timeline and metrics to measure their performance. You
need to communicate well the level of outcome desired
beforehand itself to avoid misunderstandings.
10
3. Provide Resources and Authority
Providing sufficient time, authority and other required
resources will ensure successful completion of the task.
Micromanaging and constant monitoring may not derive
desired results. You may however take an overview and
provide feedback to bridge gaps if any.
11
4. Establish a Communication
Channel
While not micromanaging, you need to establish a clear
communication channel for you to take an overview of the
task and provide feedback if required and also to address any
query or communication if the individual or team has for you.
12
5. Allow for Failure and Be
Patient
If you feel no one else can do a better job than you and thus
cannot delegate, then this stage is for you. You need to
teach and empower others who work with you and are
capable of managing the tasks. Your employees may take
time and may do things differently, you need to allow them to
do it their way and be patient.
13
6. Feedback and Credit
When you allow your employees to do the tasks their way after
establishing the desired outcome, you may end up noticing a
more efficient way of doing the same thing. Being open to
different ideas helps the team grow. In such instances giving
them credit boosts their morale. Also, wherever required you
can provide them with a feedback.
14
Principles of
Delegation
15
1. Principle of Unity in Command
According to this principle the employee receives guidance
and direction from a single chain of command or a person to
ensure clarity and consistency.
16
2. Principle of Delegation by
Result Expected
This principle allows the team members to use their creativity
and judgment to complete a task. Leaders and Managers
only focus on conveying the desired outcome not the details
and welcome creativity from the team. This approach
empowers the team members.
17
3. Principle of Absolute
Responsibility
As per this this principle the complete responsibility of a task
is fully assigned to the individual or the team and they are
made fully accountable for the assigned work. This provides
them a sense of ownership which empowers them and leads
to an increased job satisfaction
18
4. Authority Level Principle
This principle focusses on providing tasks as per the level of
authority and responsibility of the team member. Leaders and
managers should ensure if the team has the necessary
skillset and resources to complete the task.
19
Questions to ask yourself to be
an Effective Delegator
Who can be assigned the task based on their competence and
preparedness?
Does the employee have the knowledge and skills and time on hand
to execute?
When should I delegate the task?
To promote team growth and improve their skillset. When the task
can be managed by others and to complete work on time.
When should I never delegate the tasks?
Tasks where your presence is needed. Never delegate if you want
to shirk responsibility.
20
Questions to ask yourself to be
an Effective Delegator
Why do I need to delegate? To complete the task on
time with efficiency.
What could be the barriers of delegating? Delay and
inefficiency in work. Take note of the possibilities and
plan for overcoming them.
How to Delegate? Align people with the directions to
complete tasks and monitor.
How to not delegate? Vague Instructions, no timeline
and no communication during the completion of the task
will make the task suffer.
21
Are you afraid to Delegate?
Do you think that no one can work better than you?
Try the 70% Rule
20%
70%
10%
START
TOGETHER
DELEGATE
TO
INDIVIDUALS
OR
TEAM
FINISH
TOGETHER
Solve 30% Together
Source: Cooper, T. (2015). Delegation: The 30% solution. Paper presented at PMI® Global
Congress 2015—EMEA, London, England. Newtown Square, PA: Project Management Institute.
22
Thinking of when to start delegating?
NOW is a Good Time…
23
Benefits of Delegation
Improved Team Morale
Increased productivity
Gets more work done
Allows manager to
focus on bigger tasks
Boosts Employee and
Skill Development
Saves Time and
Reduces Workload
Establishes culture of
Trust and Increases
Team Flexibility
Identifies and grooms a
Successor
24
Team Leaders Delegation Model
Source: Jean Jacques Guiony, CFO of LVMH
25
1. A marketing manager delegates the task of planning an upcoming campaign to a team of
specialists from different departments, such as graphic designers, copywriters, and social media
experts. The manager clearly communicates the goals and target audience for the campaign, but
allows each team member to use their expertise to come up with innovative ideas. The result is a
highly successful campaign that engages customers and generates a significant increase in sales.
2. A project manager delegates the task of overseeing a complex project to a team of project
coordinators. The manager provides a detailed project plan and clearly defines the roles and
responsibilities of each team member. The project coordinators work collaboratively to execute the
plan, keeping the project on track and within budget. The manager provides regular feedback and
guidance, but ultimately trusts the team to deliver a successful outcome.
3. A sales manager delegates the task of preparing sales reports to a junior team member who is
highly skilled in data analysis. The manager provides clear guidelines and deadlines, but also
gives the team member the freedom to use their creativity and initiative to present the data in an
insightful way. The team member delivers a report that exceeds expectations, and the manager
recognizes their contribution to the team’s success.
Examples on How you can
Successfully Delegate
Contact Us
Phone Number
Website
Email Address
+91 9958934766/ +91 7830222285
samira@auraaimage.com/
nayanika@auraaimage.com
https://auraaimage.com
https://samiragupta.com
For more insights follow us on -
@auraaimageandlife
@coachsamira
https://www.facebook.com/auraaimage
https://www.linkedin.com/company/aura-
image-management-and-consulting/
https://www.linkedin.com/in/coach-samira-
gupta-pcc
THANK YOU!
Samira Chandra Gupta
Executive Presence & Leadership Communication Coach, Life
Coach, NLP Practitioner, Image Consultant, Fire-walking
Instructor, Corp Facilitator
+91 9958934766
samira@auraaimage.com

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The Art of Delegation for Senior Leaders.pdf

  • 1. 1 The Art of Delegation A Vital Leadership Skill
  • 2. What is Delegation? It is a process of assigning a task or responsibility or giving authority to someone else (generally a manager to a subordinate) to carry out specific business activities. 2
  • 3. 3 The first rule to management is Delegation. Don’t try and do everything by yourself because you can’t. - Anthea Turner
  • 4. 4 Why is Delegation important for Leaders? Increases Employees’ Accountability towards Business Boosts Organizational Growth Leaders get time to focus on other bigger tasks Empowers and Develops Employees Develops team spirit and maintains Harmony Improved task prioritization & speedy task completion Improves work Efficiency Allows management to develop new expertise and competencies Saves time to complete a task Trains and prepares employees to grow in their career.
  • 5. 5 According to a statistic from the late London Business School professor John Hunt, about 30% of managers think they can delegate effectively, and only 33% of them are regarded as effective delegators by their team. Did you Know? 53 percent of business owners believe that they can grow their business by more than 20 percent if they delegate 10 percent of their workload to someone else.
  • 6. 6 How can you Delegate like an Expert?
  • 7. 7 Stages of Delegation Decide what to Delegate Define desired outcome Provide resources and authority Establish a communication channel Allow for failure and be patient Feedback and Credit Source: Harvard Business School Online
  • 8. 8 1. Decide what to Delegate Not every task can be delegated. For example tasks of conducting interview for new recruits, performance appraisal should be handled by you. Tasks that are of routine nature that do not require your monitoring can be delegated to someone who shows potential and willingness.
  • 9. 9 2. Define desired Outcome Along with assigning the task, you should assign them the timeline and metrics to measure their performance. You need to communicate well the level of outcome desired beforehand itself to avoid misunderstandings.
  • 10. 10 3. Provide Resources and Authority Providing sufficient time, authority and other required resources will ensure successful completion of the task. Micromanaging and constant monitoring may not derive desired results. You may however take an overview and provide feedback to bridge gaps if any.
  • 11. 11 4. Establish a Communication Channel While not micromanaging, you need to establish a clear communication channel for you to take an overview of the task and provide feedback if required and also to address any query or communication if the individual or team has for you.
  • 12. 12 5. Allow for Failure and Be Patient If you feel no one else can do a better job than you and thus cannot delegate, then this stage is for you. You need to teach and empower others who work with you and are capable of managing the tasks. Your employees may take time and may do things differently, you need to allow them to do it their way and be patient.
  • 13. 13 6. Feedback and Credit When you allow your employees to do the tasks their way after establishing the desired outcome, you may end up noticing a more efficient way of doing the same thing. Being open to different ideas helps the team grow. In such instances giving them credit boosts their morale. Also, wherever required you can provide them with a feedback.
  • 15. 15 1. Principle of Unity in Command According to this principle the employee receives guidance and direction from a single chain of command or a person to ensure clarity and consistency.
  • 16. 16 2. Principle of Delegation by Result Expected This principle allows the team members to use their creativity and judgment to complete a task. Leaders and Managers only focus on conveying the desired outcome not the details and welcome creativity from the team. This approach empowers the team members.
  • 17. 17 3. Principle of Absolute Responsibility As per this this principle the complete responsibility of a task is fully assigned to the individual or the team and they are made fully accountable for the assigned work. This provides them a sense of ownership which empowers them and leads to an increased job satisfaction
  • 18. 18 4. Authority Level Principle This principle focusses on providing tasks as per the level of authority and responsibility of the team member. Leaders and managers should ensure if the team has the necessary skillset and resources to complete the task.
  • 19. 19 Questions to ask yourself to be an Effective Delegator Who can be assigned the task based on their competence and preparedness? Does the employee have the knowledge and skills and time on hand to execute? When should I delegate the task? To promote team growth and improve their skillset. When the task can be managed by others and to complete work on time. When should I never delegate the tasks? Tasks where your presence is needed. Never delegate if you want to shirk responsibility.
  • 20. 20 Questions to ask yourself to be an Effective Delegator Why do I need to delegate? To complete the task on time with efficiency. What could be the barriers of delegating? Delay and inefficiency in work. Take note of the possibilities and plan for overcoming them. How to Delegate? Align people with the directions to complete tasks and monitor. How to not delegate? Vague Instructions, no timeline and no communication during the completion of the task will make the task suffer.
  • 21. 21 Are you afraid to Delegate? Do you think that no one can work better than you? Try the 70% Rule 20% 70% 10% START TOGETHER DELEGATE TO INDIVIDUALS OR TEAM FINISH TOGETHER Solve 30% Together Source: Cooper, T. (2015). Delegation: The 30% solution. Paper presented at PMI® Global Congress 2015—EMEA, London, England. Newtown Square, PA: Project Management Institute.
  • 22. 22 Thinking of when to start delegating? NOW is a Good Time…
  • 23. 23 Benefits of Delegation Improved Team Morale Increased productivity Gets more work done Allows manager to focus on bigger tasks Boosts Employee and Skill Development Saves Time and Reduces Workload Establishes culture of Trust and Increases Team Flexibility Identifies and grooms a Successor
  • 24. 24 Team Leaders Delegation Model Source: Jean Jacques Guiony, CFO of LVMH
  • 25. 25 1. A marketing manager delegates the task of planning an upcoming campaign to a team of specialists from different departments, such as graphic designers, copywriters, and social media experts. The manager clearly communicates the goals and target audience for the campaign, but allows each team member to use their expertise to come up with innovative ideas. The result is a highly successful campaign that engages customers and generates a significant increase in sales. 2. A project manager delegates the task of overseeing a complex project to a team of project coordinators. The manager provides a detailed project plan and clearly defines the roles and responsibilities of each team member. The project coordinators work collaboratively to execute the plan, keeping the project on track and within budget. The manager provides regular feedback and guidance, but ultimately trusts the team to deliver a successful outcome. 3. A sales manager delegates the task of preparing sales reports to a junior team member who is highly skilled in data analysis. The manager provides clear guidelines and deadlines, but also gives the team member the freedom to use their creativity and initiative to present the data in an insightful way. The team member delivers a report that exceeds expectations, and the manager recognizes their contribution to the team’s success. Examples on How you can Successfully Delegate
  • 26. Contact Us Phone Number Website Email Address +91 9958934766/ +91 7830222285 samira@auraaimage.com/ nayanika@auraaimage.com https://auraaimage.com https://samiragupta.com For more insights follow us on - @auraaimageandlife @coachsamira https://www.facebook.com/auraaimage https://www.linkedin.com/company/aura- image-management-and-consulting/ https://www.linkedin.com/in/coach-samira- gupta-pcc
  • 27. THANK YOU! Samira Chandra Gupta Executive Presence & Leadership Communication Coach, Life Coach, NLP Practitioner, Image Consultant, Fire-walking Instructor, Corp Facilitator +91 9958934766 samira@auraaimage.com