1. The document discusses the importance of developing strong conversation skills for success in both personal and professional settings.
2. It emphasizes the importance of listening to others, making eye contact, allowing others to finish speaking without interrupting, and assuming others are communicating their intended meaning.
3. The art of conversation is broken into three parts - small talk, moving beyond small talk to share opinions and views, and merging ideas to a satisfying conclusion. Developing these skills takes practice.
In this lesson you will learn some great conversation tips from Dawn. She is one of the teachers from Skype English School. Visit us at http://skype-englishschool.com
In this lesson you will learn some great conversation tips from Dawn. She is one of the teachers from Skype English School. Visit us at http://skype-englishschool.com
"Presentation on Listening Skills. Lear ways to
Become a good listener. See to learn basic listening skills.
These PDF's are available for all VEDA students for free
On www.veda-edu.com"
to understand receptive skills like listening and reading , listening is not the same as hearing and hearing is not the same as listening. attentive listener stimulates the speaking by the speakers.
i hope this will be a good presentation. Because i adopted a new way of presenting u the outline of effective communication and its importance in our life.
This document summarizes the tips to help you become a better listener from the book "Listen Up" by Baker and Watson. I hope you will find this summary helpful. And always remember: when everything else fails, listen!
I’m sure we have all been frustrated by a problem you have been working on and for whatever reason you just cannot work out a solution. Sound familiar?
How many times have you then gone on to describe the problem to someone else and in doing so suddenly realise that you have had the solution all along? You go away with your solution and the other party is left wondering what that was all about and what they contributed.
In reality the third party provided an invaluable service just by being there and listening, giving you the space to think by expressing the problem in hand.
Listening is such a powerful tool that everyone should learn to use it more effectively both in the workplace and within our personal relationships too. Here are five tips for becoming a better listener.
What to consider to improve your communication skillFaisal Ahmed
As a IT specialist you need to consider some parts of your English as a foreign or second language to improve your communication skill. Probably you know this tips and tricks but you need to use them.
"Presentation on Listening Skills. Lear ways to
Become a good listener. See to learn basic listening skills.
These PDF's are available for all VEDA students for free
On www.veda-edu.com"
to understand receptive skills like listening and reading , listening is not the same as hearing and hearing is not the same as listening. attentive listener stimulates the speaking by the speakers.
i hope this will be a good presentation. Because i adopted a new way of presenting u the outline of effective communication and its importance in our life.
This document summarizes the tips to help you become a better listener from the book "Listen Up" by Baker and Watson. I hope you will find this summary helpful. And always remember: when everything else fails, listen!
I’m sure we have all been frustrated by a problem you have been working on and for whatever reason you just cannot work out a solution. Sound familiar?
How many times have you then gone on to describe the problem to someone else and in doing so suddenly realise that you have had the solution all along? You go away with your solution and the other party is left wondering what that was all about and what they contributed.
In reality the third party provided an invaluable service just by being there and listening, giving you the space to think by expressing the problem in hand.
Listening is such a powerful tool that everyone should learn to use it more effectively both in the workplace and within our personal relationships too. Here are five tips for becoming a better listener.
What to consider to improve your communication skillFaisal Ahmed
As a IT specialist you need to consider some parts of your English as a foreign or second language to improve your communication skill. Probably you know this tips and tricks but you need to use them.
Interpersonal skills & entrepreneur by muhammad shahbaz atishM Shahbaz Atish
Interpersonal Skills presented by Muhammad shahbaz Atish
Interpersonal Skills is intended to provide the basis for class discussion and relatively effective and ineffective situation of a management and personality developments . This slide can be use in modules on decision making, relationship of management, learning and performance.
The skills used by a person to properly interact with others. In the business domain,
the term generally refers to an employee's ability to get along with others while getting the job done.
Interpersonal skills include everything from communication and listening skills to attitude and deportment.
Good interpersonal skills are a requirement for many positions in an organization.
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness and on the quality of your relationships with other people.
The way to improve your listening skills is to practice "active listening." This is where you make a conscious effort to hear not only the words that another person is saying but, more importantly, the complete message being communicated.
Week 7 Instructor NotesW7N1 Project Communication OverviewA.docxcockekeshia
Week 7 Instructor Notes
W7N1: Project Communication Overview
Approximately 70 (and some say up to 90%) of a project manager’s time is spent communicating and over 50% of their time is spent in meetings. Of the time spent communicating, approximately 45% of the time should be spent listening and no more than 30% should be spent talking.
The following are interesting facts, from Dr. Don Wetmore, regarding communication:
· The average person uses 13 different ways to control and manage their time
· The average person gets 1 interruption every 8 minutes or approximately 7 an hour or 50-60 per day
· On an average day, there are 17 million meetings in America
· The average worker sends and receives 190 messages per day
· There will be 2 million marriages in this country this year and 1 million divorces. 95% of divorces are caused by a “lack of communication”.
· The average working person spends less than 2 minutes per day in meaningful communication with their spouse or “significant other”.
· The average working person spends less than 30 seconds a day in meaningful communication with their children.
Communication is important – in both our professional and personal lives!
W7N2 How People Communicate
Project managers need to be able to communicate precise messages, where the receiving party understands the context, motive and message itself. A basic communication model helps in understanding what communication means.
Communication is two-way – we transmit information for the purpose of it being received and understood. Both the sender and receiver are involved in communication! What we transmit can be affected by “noise”, meaning that the receiver of the message may have a distorted message – they may be receiving something different than what we think we sent. That might be caused by the way we are sending or by the way they are listening. To avoid misunderstandings, we need to confirm that our message was understood accurately. Noise can be caused by many factors, including language, culture, or emotion. Noise can block out a message so the information is either not heard at all or is distorted. We need to use feedback to verify that our communications are successful.
There are various strategies for ensuring that messages are understood correctly and different strategies are needed for different types of communication channels. In face-to-face communications we can evaluate tone and voice and use body language in augment our words. While you must be careful to read cues correctly, face-to-face communications generally presents an environment where it is a bit easier to ensure your message is properly received. Consider the following:
· Email communication is 100% words (emoticons are marginally non-verbal communication)
· Telephone communication is 18% words and 82% voice tone
· Face-to-Face communication is 55% body language, 38% voice tone and 7% words
Be certain to think about the communication method we use..
Communication & Interpersonal Skills at Multi Cultural WorkplaceTimothy Wooi
Course Objective
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
different behavioral styles and learn to modify your behavior to achieve best results
how to stay present 'in the moment', 'listen for intent', and influence your listener positively
how to give and receive constructive feedback as a way to build better relationships
To demonstrate assertive behavior
how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
Course Content
Interpersonal Skills
Introduction (Interaction & Person)
Importance of Interpersonal Skills
Communication in Interpersonal Skills
Tools in Interpersonal Skills
Verbal communication
Non-verbal communication
Listening skills
Negotiation
Problem-solving
Decision-making
Assertiveness
Emotional Quotion (EQ) with Interpersonal Skills
Integrating EQ to Interpersonal Skills to perform better at your workplace.
How can you develop your EQ skills to perform better at your workplace position?
Interpersonal Skills Workshop
Applying EQ to Address Your Workplace Challenges
1. The Art of Conversation
So, you want to make lots of money and be at the top of your field? A very large portion of obtaining
and maintaining a good career is your ability to successfully interact with your colleagues and superiors.
Good social skills are important in most, if not all, professions.
“But, Mr. Klauber, I already know how to converse.” I’m sure you do. Most seniors are good at
conversing. However, polite conversation that will really get you ahead in life is much different than
your typical modes of conversing with your friends.
The key word here is DISCOURSE. Discourse refers to the audience and situation you find yourself in
which will invariably alter the way you communicate. Think about it, you likely do not speak in the
same way to 83 year old Grandma Bertha the same way you do your with your best friend.
Maintaining polite conversation while sounding natural and comfortable is a difficult skill to master and,
like anything else, requires practice.
The following is a helpful guide to succeeding in the art of conversation, and thereby, life in general.
To begin, here are two general rules:
1. Always, always, always make an effort to engage people with genuinely good eye contact. It is
so rare these days that people often appreciate it more than you expect.
2. Wait for people to finish their sentences and listen to what they are saying instead of waiting
for your turn to speak. If all you are waiting for is a chance to interject, you will inevitably
interrupt and quite possibly offend the person you are with.
The Art of Conversation
1. Always say what you think, not what you think others want you to say. Especially in a professional
setting, learning to express your views and ideas in a positive, non-threatening manner will invite
reactions and responses.
Effective leaders always say what they are thinking and express their ideas freely. The art of
conversation is based on being yourself.
2. Listen carefully to what others are saying. People often interpret things said by others in a way that
clouds their ability to hear what people are intending to say.
By giving your full attention to the speaker, you can hear what they intend for you to hear instead of
what you want to hear. Remember, the art of conversation includes the ability to listen to others as well
as the ability to speak effectively.
3. Always assume that a speaker is saying exactly what they mean to say. Even if it seems unclear, try
to find meaning and coherence to the words they are saying and give them the respect of hearing what
they want you to hear.
2. In any conversation, the ability to give respect is just as important as receiving it. The art of
conversation is a give and take between parties, not one speaker and one listener.
4. The art of conversation can be broken down into three parts.
I. The first part is small talk. Small talk is dictated by social rules and includes polite greetings,
inquiries about the well-being of others, etc.
II. Stage two is the end of the small talk and moving on to the purpose of the conversation such
as business, the sharing of opinions and personal views.
Without the ability to express yourself efficiently, the conversation can easily slip back into
small talk, lessening the chances of accomplishing the initial goal of the conversation.
III. The third part of a conversation is where the various ideas and views expressed can be
merged into a satisfying end for all parties involved in the conversation.
The art of conversation is a learned skill that is common among successful, energetic people. If you
are unable to effectively express yourself in any situation, you will likely find that you do not attract the
attention and command the respect that is bestowed upon some others.
How To Develop Great Conversation Skills
While engaging in conversations with friends and co-workers, how often do you feel that the other person has
truly heard what you've said? If not, you need to develop your conversation skills.
If you want to succeed in social settings, relationships, and business, one way to ensure your success is to be
a great listener and to master conversation skills.
There are a few simple rules you can follow to help you become a better listener, therefore enhancing your
conversation skills.
1. Stop talking.
It sounds very simplistic but if you are constantly talking, how can others express themselves? Make an effort
to shift the focus of the conversation to the other person.
There is more to conversation skills than talking...
Be aware of your own body language. Match the other person's body language by leaning forward when they
lean forward, etc.
Attention to small details will give the person you are speaking with a feeling that you truly hear what they are
saying and that you are genuinely interested in their opinions. This is a secret of good conversation skills.
2. Pay attention to the tone of your voice.
Even if you are only giving brief answers or asking short questions, the tone of your voice plays a major part in
3. communicating effectively and displaying good conversation skills.
If your tone suggests a condescending attitude, boredom, or anger, you will lose your audience and people
will no longer want to spend time speaking with you or listening to what you have to say.
Superior conversation skills are based on mutual respect.
A respectful, preferably friendly tone will allow you to communicate efficiently and earn you the respect of
others.
3. In order to move the conversation forward, ask questions to clarify or invite additional information.
Questions indicate that you are fully attentive to what is being said and that you have a real interest in the
speaker's views.
Give your full attention to the speaker. When you show others that you want to hear them, they will
automatically grant you the same courtesy. Do this and your conversation skills will improve.
4. Engage in light, pleasant conversation as often as you engage in meaningful, direct conversation.
If you always guide the conversation in the direction of achieving your goal, you will leave the impression of
distance and a superior attitude. This is not a hallmark of great conversation skills.
People want to feel appreciated and unique. Make a point to address each person you encounter and do so in
a positive, friendly manner. Conversation skills include treating others as you would like to be treated.
Good conversation skills include much more than simply speaking with others. Listening, good body language,
questioning, pleasantries, and mutual respect are important elements in any conversation and are also
personality traits exhibited by successful people.