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© 2020 The Agency Oneto. All rights reserved.
THE “BRAND FOR GOOD”
BENCHMARK REPORT
10 Brands & 10 Lessons on
Creating Stakeholder Value through Purpose
The Agency Oneto
www.TheAgencyOneto.com
AGENDA
2
3
1
4
5
Introduction
Deeper Dive into the Definition
of Brand for Good
Companies That Meet the
“Brand for Good” Standards
10 Lessons for Guidance
Close
2
© 2020 The Agency Oneto. All rights reserved.
INTRODUCTION
© 2020 The Agency Oneto. All rights reserved.
3
WHAT IS “BRAND
FOR GOOD”
2
3
1
Finding Your
Purpose
Being Guided By It
Acting On It
© 2020 The Agency Oneto. All rights reserved.
4
WHY DOES PURPOSE EVEN MATTER?
62% of consumers want
companies to take a stand
on current and broadly
relevant issues such as
sustainability, transparency
and fair employment
practices.1
Employees considered
Purpose to be more than
twice as important, on
average, as traditional
motivators such as
compensation and career
advancement.2
90% and more of companies
with a clearly defined
purpose deliver growth and
profits at or above the
industry average.3
5
© 2020 The Agency Oneto. All rights reserved.
Sources: 1https://www.accenture.com/us-en/insights/strategy/brand-purpose%C2%A0 2 https://hbr.org/2019/11/why-are-we-here
3https://hbr.org/2019/11/why-are-we-here
HOW TO DEFINE PURPOSE
Purpose is about seeking to serve and create
value for multiple stakeholders, Being Good, and
in particular for customers, Being Great
6
© 2020 The Agency Oneto. All rights reserved.
HOW TO DEFINE PURPOSE
Being Good and Being Great are each made up
of 2 components
IMAGE
7
© 2020 The Agency Oneto. All rights reserved.
DEEPER DIVE INTO THE
DEFINITION OF
BRAND FOR GOOD
© 2020 The Agency Oneto. All rights reserved.
8
9
Stand for More
❏ Has an articulated Purpose & Values
❏ Has stated the importance of and
support for stakeholder capitalism
❏ Has Corporate Social Responsibility
(CSR) and/or Environmental Social
Governance (ESG) practices
❏ Is a Certified B-Corp
Be Active
❏ Leverages its platform to make an
impact in the world
❏ Encourages consumers to engage in
doing good & take action
❏ Speaks up against injustice or for
causes and sets a positive tone
❏ Does the right thing in crises (e.g.,
COVID-19, BLM)
BEING GOOD MEASURES
Focuses on multiple stakeholders and standing for more both in
words and deeds
Companies and brands build devotion and brand soft power
© 2020 The Agency Oneto. All rights reserved.
10
Create Great Products &
Experiences
❏ Has a product development philosophy
that is customer or human-centric,
which focuses on solving customer
problems, meeting their needs or
desires, and helping them reach their
goals
❏ Delivers strong product performance
❏ Delivers a seamless, frictionless
experience
❏ Offers transparency to its product
development & production
Communicate
Responsibly
❏ Speaks to customer motivations vs.
expectations (i.e., Integrity Marketing)
❏ Executes with integrity via
communicating in a respectful, positive,
and helpful manner and has received
no negative press for ill actions
❏ Communicates transparently
❏ Communicates with an authentic style
and brand personality
BEING GREAT MEASURES
Focuses on the customer, creating great products and services and
communicating and marketing to them responsibly
Companies and brands can delight customers and build functional
and emotional power
© 2020 The Agency Oneto. All rights reserved.
© 2020 The Agency Oneto. All rights reserved.
11
COMPANIES THAT MEET THE
“BRAND FOR GOOD” STANDARDS
Featuring 4 of the 10 Companies Evaluated
● Founded with social good embedded into the company culture
● An early B Corp
● Equally balances 3 missions: Economic, Social, Product
● Stands out for being a dedicated, socially minded, activist brand
12
Rating
Key Points
4
4
4
LARGE PUBLIC
COMPANIES
© 2020 The Agency Oneto. All rights reserved.
Being Good Being Great
3.5
● CEO advocate in Marc Benioff, the founder, with outspoken support
for causes and who uses the company’s clout to influence
● Strong ESG program supported with a Stakeholder Impact Report
● Taking responsible technology seriously, creating an Office of
Ethical and Humane Use of Technology within its Office of Equality
● Stands out for the company’s overall efforts around Equality
● Longstanding commitment to social good: Saleforce.org, Pledge 1%,
employee volunteerism
13
Rating
Key Points
3
4
3
LARGE PUBLIC
COMPANIES
© 2020 The Agency Oneto. All rights reserved.
Being Good Being Great
4
● Boldly committed to the environment: “The environment is a
stakeholder here, and how we treat it is just as important as the
bottom line”
● A rare company that has successfully made sustainability a key
selling point of its products, which it leverages in its marketing
● Closes the sale by delivering on what consumers want, insanely
comfortable shoes
● Builds loyalty through its “Be Good” actions
14
Rating
Key Points
4
4
4
SMALL TO MEDIUM
SIZED COMPANIES
© 2020 The Agency Oneto. All rights reserved.
Being Good Being Great
4
● A small company that checks all the boxes of a Brand for Good
● Commitment to broad stakeholder groups and CSR practices, from
giving back to the community to caring for the environment
● Stands out for creating an ESOP for employees to become owners
● Strong focus on making great products and creating great customer
experiences
15
Rating
Key Points
3
4
4
SMALL TO MEDIUM
SIZED COMPANIES
© 2020 The Agency Oneto. All rights reserved.
Being Good Being Great
4
© 2020 The Agency Oneto. All rights reserved.
16
10 LESSONS FOR GUIDANCE
Strong founders and leaders often steer the course of successful Brand for Good
companies. It works best when a founder builds Brand for Good into the fabric of
the company from the start.
17
LESSONS 1 - 10
1 “With great power comes great responsibility.” Large companies should at
minimum be looking at creating value for broader Stakeholder groups and should
have a broader purpose and CSR and ESG practices in place.
Great Responsibility
2
Leadership Matters
3
Building a Brand for Good ethos into a company isn’t sufficient; an ongoing
commitment is required.
Commitment Matters
4 Being a smaller company isn’t a limiter. Stretch to check the box on all the Brand
for Good dimensions. It is possible to hold your company and brand to a higher
standard and succeed.
Broaden Impact
© 2020 The Agency Oneto. All rights reserved.
5 Make it your ambition to create great products that deliver on a need and are
relevant to your consumers, while making their experience frictionless.
18
LESSONS 1 - 10
Customer & Product Focus
Apply Brand for Good practices to product brands, not just corporate brands.
Take It Down A Level
Don’t let perfection be the enemy of progress. Get started and keep improving as
you know better and can do better.
Continuous Improvement
If you inadvertently get it wrong, own it, be transparent about what happened, and
share how you are righting the wrong.
Right Wrongs
6
7
8
© 2020 The Agency Oneto. All rights reserved.
9 Communicate and act with authentic brand character to address societal distrust of
business.
19
LESSONS 1 - 10
Build Trust through Authenticity
Be responsible and principled in marketing practices and communication. Execute
positive marketing communications and messages that align with consumers’
motivations, rather than set brand and societal expectations.
Integrity Marketing
10
© 2020 The Agency Oneto. All rights reserved.
PURPOSE +
PROFITS 2
3
1
There does not have to be a
trade-off between being a Brand
for Good and being a business
that delivers shareholder value
Each of the 10 benchmark
companies delivered positive
business results
This is true for both large and
small companies alike
© 2020 The Agency Oneto. All rights reserved.
20
3
TO DELIVER RESULTS
Importance of High Management Clarity
21
Research by George Serafeim and Claudine Gartenberg shows that
company’s with the best accounting and stock performance not only operate
against a defined purpose, but also have high management clarity (e.g.,
“Management makes its expectations clear; Management has a clear view of
where the organization is going and how to get there”)
You need to also be a well-
run company that embeds
purpose down into the
organization
Middle management needs to
understand and buy-in to the
company’s purpose so they can
activate against it in the ranks
1
2
© 2020 The Agency Oneto. All rights reserved.
© 2020 The Agency Oneto. All rights reserved.
22
CLOSE
23
WHY BUSINESS & PURPOSE
Put Being Good & Being Great to work for all stakeholders
Stakeholders are
demanding it
A unifying, powerful force
to deliver on stakeholder
capitalism
At the center of a Purpose
Flywheel™
© 2020 The Agency Oneto. All rights reserved.
GET THE FREE REPORT
● Definition of “Brand for Good”
● The “Brand for Good” Measures
● Evaluation of the 10 Companies
24
Contact
Includes
Get the free report here
Kathy Oneto | Founder & Chief Strategist
The Agency Oneto
kathy.oneto@theagencyoneto.com
● 10 Lessons
● Brand for Good Evaluation Index to
evaluate your own company and brand
© 2020 The Agency Oneto. All rights reserved.

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The Agency Oneto - "The 'Brand for Good' Benchmark Report"

  • 1. © 2020 The Agency Oneto. All rights reserved. THE “BRAND FOR GOOD” BENCHMARK REPORT 10 Brands & 10 Lessons on Creating Stakeholder Value through Purpose The Agency Oneto www.TheAgencyOneto.com
  • 2. AGENDA 2 3 1 4 5 Introduction Deeper Dive into the Definition of Brand for Good Companies That Meet the “Brand for Good” Standards 10 Lessons for Guidance Close 2 © 2020 The Agency Oneto. All rights reserved.
  • 3. INTRODUCTION © 2020 The Agency Oneto. All rights reserved. 3
  • 4. WHAT IS “BRAND FOR GOOD” 2 3 1 Finding Your Purpose Being Guided By It Acting On It © 2020 The Agency Oneto. All rights reserved. 4
  • 5. WHY DOES PURPOSE EVEN MATTER? 62% of consumers want companies to take a stand on current and broadly relevant issues such as sustainability, transparency and fair employment practices.1 Employees considered Purpose to be more than twice as important, on average, as traditional motivators such as compensation and career advancement.2 90% and more of companies with a clearly defined purpose deliver growth and profits at or above the industry average.3 5 © 2020 The Agency Oneto. All rights reserved. Sources: 1https://www.accenture.com/us-en/insights/strategy/brand-purpose%C2%A0 2 https://hbr.org/2019/11/why-are-we-here 3https://hbr.org/2019/11/why-are-we-here
  • 6. HOW TO DEFINE PURPOSE Purpose is about seeking to serve and create value for multiple stakeholders, Being Good, and in particular for customers, Being Great 6 © 2020 The Agency Oneto. All rights reserved.
  • 7. HOW TO DEFINE PURPOSE Being Good and Being Great are each made up of 2 components IMAGE 7 © 2020 The Agency Oneto. All rights reserved.
  • 8. DEEPER DIVE INTO THE DEFINITION OF BRAND FOR GOOD © 2020 The Agency Oneto. All rights reserved. 8
  • 9. 9 Stand for More ❏ Has an articulated Purpose & Values ❏ Has stated the importance of and support for stakeholder capitalism ❏ Has Corporate Social Responsibility (CSR) and/or Environmental Social Governance (ESG) practices ❏ Is a Certified B-Corp Be Active ❏ Leverages its platform to make an impact in the world ❏ Encourages consumers to engage in doing good & take action ❏ Speaks up against injustice or for causes and sets a positive tone ❏ Does the right thing in crises (e.g., COVID-19, BLM) BEING GOOD MEASURES Focuses on multiple stakeholders and standing for more both in words and deeds Companies and brands build devotion and brand soft power © 2020 The Agency Oneto. All rights reserved.
  • 10. 10 Create Great Products & Experiences ❏ Has a product development philosophy that is customer or human-centric, which focuses on solving customer problems, meeting their needs or desires, and helping them reach their goals ❏ Delivers strong product performance ❏ Delivers a seamless, frictionless experience ❏ Offers transparency to its product development & production Communicate Responsibly ❏ Speaks to customer motivations vs. expectations (i.e., Integrity Marketing) ❏ Executes with integrity via communicating in a respectful, positive, and helpful manner and has received no negative press for ill actions ❏ Communicates transparently ❏ Communicates with an authentic style and brand personality BEING GREAT MEASURES Focuses on the customer, creating great products and services and communicating and marketing to them responsibly Companies and brands can delight customers and build functional and emotional power © 2020 The Agency Oneto. All rights reserved.
  • 11. © 2020 The Agency Oneto. All rights reserved. 11 COMPANIES THAT MEET THE “BRAND FOR GOOD” STANDARDS Featuring 4 of the 10 Companies Evaluated
  • 12. ● Founded with social good embedded into the company culture ● An early B Corp ● Equally balances 3 missions: Economic, Social, Product ● Stands out for being a dedicated, socially minded, activist brand 12 Rating Key Points 4 4 4 LARGE PUBLIC COMPANIES © 2020 The Agency Oneto. All rights reserved. Being Good Being Great 3.5
  • 13. ● CEO advocate in Marc Benioff, the founder, with outspoken support for causes and who uses the company’s clout to influence ● Strong ESG program supported with a Stakeholder Impact Report ● Taking responsible technology seriously, creating an Office of Ethical and Humane Use of Technology within its Office of Equality ● Stands out for the company’s overall efforts around Equality ● Longstanding commitment to social good: Saleforce.org, Pledge 1%, employee volunteerism 13 Rating Key Points 3 4 3 LARGE PUBLIC COMPANIES © 2020 The Agency Oneto. All rights reserved. Being Good Being Great 4
  • 14. ● Boldly committed to the environment: “The environment is a stakeholder here, and how we treat it is just as important as the bottom line” ● A rare company that has successfully made sustainability a key selling point of its products, which it leverages in its marketing ● Closes the sale by delivering on what consumers want, insanely comfortable shoes ● Builds loyalty through its “Be Good” actions 14 Rating Key Points 4 4 4 SMALL TO MEDIUM SIZED COMPANIES © 2020 The Agency Oneto. All rights reserved. Being Good Being Great 4
  • 15. ● A small company that checks all the boxes of a Brand for Good ● Commitment to broad stakeholder groups and CSR practices, from giving back to the community to caring for the environment ● Stands out for creating an ESOP for employees to become owners ● Strong focus on making great products and creating great customer experiences 15 Rating Key Points 3 4 4 SMALL TO MEDIUM SIZED COMPANIES © 2020 The Agency Oneto. All rights reserved. Being Good Being Great 4
  • 16. © 2020 The Agency Oneto. All rights reserved. 16 10 LESSONS FOR GUIDANCE
  • 17. Strong founders and leaders often steer the course of successful Brand for Good companies. It works best when a founder builds Brand for Good into the fabric of the company from the start. 17 LESSONS 1 - 10 1 “With great power comes great responsibility.” Large companies should at minimum be looking at creating value for broader Stakeholder groups and should have a broader purpose and CSR and ESG practices in place. Great Responsibility 2 Leadership Matters 3 Building a Brand for Good ethos into a company isn’t sufficient; an ongoing commitment is required. Commitment Matters 4 Being a smaller company isn’t a limiter. Stretch to check the box on all the Brand for Good dimensions. It is possible to hold your company and brand to a higher standard and succeed. Broaden Impact © 2020 The Agency Oneto. All rights reserved.
  • 18. 5 Make it your ambition to create great products that deliver on a need and are relevant to your consumers, while making their experience frictionless. 18 LESSONS 1 - 10 Customer & Product Focus Apply Brand for Good practices to product brands, not just corporate brands. Take It Down A Level Don’t let perfection be the enemy of progress. Get started and keep improving as you know better and can do better. Continuous Improvement If you inadvertently get it wrong, own it, be transparent about what happened, and share how you are righting the wrong. Right Wrongs 6 7 8 © 2020 The Agency Oneto. All rights reserved.
  • 19. 9 Communicate and act with authentic brand character to address societal distrust of business. 19 LESSONS 1 - 10 Build Trust through Authenticity Be responsible and principled in marketing practices and communication. Execute positive marketing communications and messages that align with consumers’ motivations, rather than set brand and societal expectations. Integrity Marketing 10 © 2020 The Agency Oneto. All rights reserved.
  • 20. PURPOSE + PROFITS 2 3 1 There does not have to be a trade-off between being a Brand for Good and being a business that delivers shareholder value Each of the 10 benchmark companies delivered positive business results This is true for both large and small companies alike © 2020 The Agency Oneto. All rights reserved. 20
  • 21. 3 TO DELIVER RESULTS Importance of High Management Clarity 21 Research by George Serafeim and Claudine Gartenberg shows that company’s with the best accounting and stock performance not only operate against a defined purpose, but also have high management clarity (e.g., “Management makes its expectations clear; Management has a clear view of where the organization is going and how to get there”) You need to also be a well- run company that embeds purpose down into the organization Middle management needs to understand and buy-in to the company’s purpose so they can activate against it in the ranks 1 2 © 2020 The Agency Oneto. All rights reserved.
  • 22. © 2020 The Agency Oneto. All rights reserved. 22 CLOSE
  • 23. 23 WHY BUSINESS & PURPOSE Put Being Good & Being Great to work for all stakeholders Stakeholders are demanding it A unifying, powerful force to deliver on stakeholder capitalism At the center of a Purpose Flywheel™ © 2020 The Agency Oneto. All rights reserved.
  • 24. GET THE FREE REPORT ● Definition of “Brand for Good” ● The “Brand for Good” Measures ● Evaluation of the 10 Companies 24 Contact Includes Get the free report here Kathy Oneto | Founder & Chief Strategist The Agency Oneto kathy.oneto@theagencyoneto.com ● 10 Lessons ● Brand for Good Evaluation Index to evaluate your own company and brand © 2020 The Agency Oneto. All rights reserved.