A presentation for the 2010 Participatory Design Conference held in Sydney. This presentation focusses on the "Reduce Your Footprint" project and how we used agile and participatory design throughout the course of the project.
5 Incredibly Simple and Inexpensive Design Tips to Refresh your InstitutesPriyaMehta87
Probably, the easiest things you can do are step back and look at your interiors with fresh eyes. Consider reorganizing fixtures and removing anything that is visually blocking the premise. Focus on creating a more welcoming entrance.
5 Incredibly Simple and Inexpensive Design Tips to Refresh your InstitutesPriyaMehta87
Probably, the easiest things you can do are step back and look at your interiors with fresh eyes. Consider reorganizing fixtures and removing anything that is visually blocking the premise. Focus on creating a more welcoming entrance.
A Guide to Farming Miracles (for UX teams in tough environments)Austin Govella
Designers don't really design anything. Organizations design everything. So, what if your organization sucks? Seriously. What do you do then? And then -- while you're at it -- do it "agile". Do it "lean".
Organizations face seven barriers when trying to design create better products and services: value, focus, time, memory, quality, understanding, and improvement.
We'll look at seven approaches you'll be able to use on Monday to help your company overcome these seven barriers. Instead of changing what you do, you'll learn to change how you do it. It's changing the how that enables better design. You'll be able to build better, more balanced teams, better interfaces, and better experiences.
Presented at the Big Design conference in Dallas, TX on Friday, July 15th, 2011 at 1:00pm.
Project ASTRO Reporting Success Stories and the Next Phase - BbWorld10ekunnen
This panel discussion will highlight several institutions that are using Project ASTRO on their production systems. Each institution will describe how Project ASTRO is being used to make data driven decisions for reporting, advocacy, targeted messaging, ROI, and more! The session will end with a review of the next phase of the Project ASTRO roadmap.
ASTRO
be your Authentic Self, Transform your Realization, live an Outstanding reality
هذا البرنامج عبارة عن رحلة استكشافية لذاتك تتسم بالتشويق، نذهب فيها لما وراء العقل والحواس الخمس ، نرى العالم الخارجي من منظور جديد ويتسع ادراكك للحياة الجميلة من حولك. هذه الرحلة تساعدك على ان تضع يدك على امكانياتك اللامحدودة وتبدأ في بناء عالم جديد من حولك أساسه السعادة والاستمتاع بمغامرات الحياة وتنعم فيه بمشاعر الحب والسلام الداخلي والانسجام .
Design thinking helps to capture audience insights, feedback, aspirations, pain points, wants, and needs. Learn how you can incorporate design thinking into all you do.
10 Atlassian Tool Hacks to Improve Team CultureAtlassian
Your team is already running along with JIRA, Confluence, or HipChat enabling you to deliver awesome projects. But can they help you with team culture? How can you use the tools your team already has in place to cultivate an innovative and open culture?
This talk will cover different ways to use JIRA and Confluence to hack your team culture. We will give you tips on how to use Atlassian to make large organizations feel like small teams, build and maintain an innovative culture, and inject some fun and humor into your team - making your workplace feel a bit more enjoyable!
Sherif Mansour, Principal Product Manager, Atlassian
Stage 1 of the Design Process for Growth - the 'What is...' portion first asks us to take the 'customer journey' - this presentation is to help the businesses we work with as we move them forward in a redesign process that sets them up for meaningful, sustainable growth
Assumptions. Biases. Opinions. “I know the users.” “I know what’s good.” And so rang the death knell of any potentially great experience. In this talk we’ll discuss the importance of involving users in your product development processes early, and often. We’ll cover various methods to engage customers and potential customers at every step. We’ll cover ways to do all of this without fully disrupting your business. We’ll even go over some tips and tricks to getting quick wins from your users efficiently and at little cost. Don’t assume. Let’s put the U back into UX!
A Guide to Farming Miracles (for UX teams in tough environments)Austin Govella
Designers don't really design anything. Organizations design everything. So, what if your organization sucks? Seriously. What do you do then? And then -- while you're at it -- do it "agile". Do it "lean".
Organizations face seven barriers when trying to design create better products and services: value, focus, time, memory, quality, understanding, and improvement.
We'll look at seven approaches you'll be able to use on Monday to help your company overcome these seven barriers. Instead of changing what you do, you'll learn to change how you do it. It's changing the how that enables better design. You'll be able to build better, more balanced teams, better interfaces, and better experiences.
Presented at the Big Design conference in Dallas, TX on Friday, July 15th, 2011 at 1:00pm.
Project ASTRO Reporting Success Stories and the Next Phase - BbWorld10ekunnen
This panel discussion will highlight several institutions that are using Project ASTRO on their production systems. Each institution will describe how Project ASTRO is being used to make data driven decisions for reporting, advocacy, targeted messaging, ROI, and more! The session will end with a review of the next phase of the Project ASTRO roadmap.
ASTRO
be your Authentic Self, Transform your Realization, live an Outstanding reality
هذا البرنامج عبارة عن رحلة استكشافية لذاتك تتسم بالتشويق، نذهب فيها لما وراء العقل والحواس الخمس ، نرى العالم الخارجي من منظور جديد ويتسع ادراكك للحياة الجميلة من حولك. هذه الرحلة تساعدك على ان تضع يدك على امكانياتك اللامحدودة وتبدأ في بناء عالم جديد من حولك أساسه السعادة والاستمتاع بمغامرات الحياة وتنعم فيه بمشاعر الحب والسلام الداخلي والانسجام .
Design thinking helps to capture audience insights, feedback, aspirations, pain points, wants, and needs. Learn how you can incorporate design thinking into all you do.
10 Atlassian Tool Hacks to Improve Team CultureAtlassian
Your team is already running along with JIRA, Confluence, or HipChat enabling you to deliver awesome projects. But can they help you with team culture? How can you use the tools your team already has in place to cultivate an innovative and open culture?
This talk will cover different ways to use JIRA and Confluence to hack your team culture. We will give you tips on how to use Atlassian to make large organizations feel like small teams, build and maintain an innovative culture, and inject some fun and humor into your team - making your workplace feel a bit more enjoyable!
Sherif Mansour, Principal Product Manager, Atlassian
Stage 1 of the Design Process for Growth - the 'What is...' portion first asks us to take the 'customer journey' - this presentation is to help the businesses we work with as we move them forward in a redesign process that sets them up for meaningful, sustainable growth
Assumptions. Biases. Opinions. “I know the users.” “I know what’s good.” And so rang the death knell of any potentially great experience. In this talk we’ll discuss the importance of involving users in your product development processes early, and often. We’ll cover various methods to engage customers and potential customers at every step. We’ll cover ways to do all of this without fully disrupting your business. We’ll even go over some tips and tricks to getting quick wins from your users efficiently and at little cost. Don’t assume. Let’s put the U back into UX!
3 curious copy writing foundation tips that can get your heart's desires fi...Harold Ho
This Training is about Copy Writing as the The suggest 3 curious copy writing foundation tips that can get your heart's desire - First Dose. More to come for the Second Dose. It is actually a follow up on my previous training about How to Start Using Emotional Selling.
Tear Up Your Roadmap and Get Out of the BuildingAtlassian
You’d never knowingly ship something to your customers that didn’t deliver value, would you? Would you still stand your ground if you were under pressure to get a team of developers working on something?
You probably know that one of Atlassian’s most well-known values is “Don’t f*** the customer”, so learn what happened when a lean product team decided to tear up the roadmap because they were brave enough to admit they didn’t understand their customers well enough.
Join Janel Blattler, as she shares how her team used research to unveil a new plan in just a few weeks. You’ll be able to practice some techniques and walk away with a bucket load of inspiration.
Come along if you’d like to run research, but worry that you don’t have enough time or lack the skills to do so – you don’t need to be a researcher on your team. This session is for you if you’re looking for ways to drive customer empathy closer in the team, or you’d like to up your game and discover some new techniques for delivering lean research with actionable insights.
New Models of Purpose-Driven Exploration in Knowledge WorkWilliam Evans
The last 20 years have been a period of radical disruption and transformation in knowledge work. The "why, what, and how" of new value creation and delivery in knowledge-intensive work is shifting and the power has moved from the center to the edges. In his talk, Evans will explore the emergence of new methods of exploration, abductive ideation, and empirical validation that is changing how value creation happens. The very idea first introduced by Buckminster Fuller, when he said that everything was becoming ephemeralized—doing "more and more with less and less until eventually you can do everything with nothing"—or more recently when Marc Andreessen said, "software is eating the world," has had a direct impact on information-seeking and information-synthesizing behaviors. Evans will unpack how many of these models and methods are really the exaptation of Lean, Systems Thinking, and Design Thinking principles, transplanted from the world of manufacturing into the ephemeral world of knowledge work and knowledge management. He'll finish by showing how these models can frame the challenges posed by sense-making (experiential) change in knowledge work.
Will Evans explores the convergence of practice and theory using Lean Systems, Design Thinking, Theory of Constraints, and Service Design with global enterprises from NYC to Berlin to Singapore. As Chief Design Officer, he works with a select group of clients undergoing Lean and Agile transformations across the entire organization. Will earned his Jonah® from AGI, and serves on the Board of Advisors for Rutgers CX (Customer Experience) Program. Formerly, he was Design Thinker-In-Residence at NYU Stern.
Product Anonymous: After Research - Creating Useful & Well Executed Research ...Jess Nichols
So you’ve completed your customer interviews - but now what?
How do you make sure that you’re creating the right insights based on all of your data? How do you advocate for your findings across product development, especially when they conflict with business objectives?
In this presentation, Jess will share how to set yourself up for success in the most important part of the user research journey - After Research. Learn how to effectively synthesise your qualitative data, create reusable and actionable insights & advocate your research across your team.
Experience design through the lens of creativityltux-jhb
Experience design through creative techniques like customer journey maps and service blueprints, with a focus on Facilitated Ideation, How Might We and Role-Playing.
Similar to Testing the release early: the "Release often" mantra (20)
My Ignite Sydney presentation on how learning Scrum affected me and how I work, and a little life lesson I learned.
I may have acted a little silly after learning Scrum (as shown in this preso) but it has turned out to be one of the most valuable courses I've done and helped me worked better with people.
The Role of Personas in User-Centred DesignDiana Mounter
Overview of personas and their role in user centred design, put together for a workshop with local government events staff to run a persona creation activity, and discuss a human-centric approach to event design.
Presentation for public sector marketing conference on online community engagement for non technical audience. About how times have changed, methods for engaging with your community, and some case studies from public sector and government.
10 min presentation for Public Sphere 2.0 on challenges facing Local Government in NSW, and where we'd like to see things heading - presented by Diana and Reem from the Local Government Web Network.
Presentation to Ark Group Community Engagement conference. Presentation covers utilising the web and social media to engage with communities online. For a non-technical audience.
Working in a Multi-Platform EnvironmentDiana Mounter
I organised the Local Government Web Network first annual conference together with my Reem, called We Believe in Community. This is my presentation on working with your CMS and custom builds.
zkStudyClub - Reef: Fast Succinct Non-Interactive Zero-Knowledge Regex ProofsAlex Pruden
This paper presents Reef, a system for generating publicly verifiable succinct non-interactive zero-knowledge proofs that a committed document matches or does not match a regular expression. We describe applications such as proving the strength of passwords, the provenance of email despite redactions, the validity of oblivious DNS queries, and the existence of mutations in DNA. Reef supports the Perl Compatible Regular Expression syntax, including wildcards, alternation, ranges, capture groups, Kleene star, negations, and lookarounds. Reef introduces a new type of automata, Skipping Alternating Finite Automata (SAFA), that skips irrelevant parts of a document when producing proofs without undermining soundness, and instantiates SAFA with a lookup argument. Our experimental evaluation confirms that Reef can generate proofs for documents with 32M characters; the proofs are small and cheap to verify (under a second).
Paper: https://eprint.iacr.org/2023/1886
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
2. Considered design: our toolkit
Human centred design
Participatory design
Agile methodologies
Ethnographic research
Reduce Your Footprint - Release often mantra
3. Considered design: our principles
Design for people
Always design in context
Ask questions, reject assumptions
Design with your community
Break up problems into smaller ones
Discover hidden opportunities
Encourage risk taking and celebrate mistakes
Reduce Your Footprint - Release often mantra
4. It’s how we unravel a world of messy situations ...
Reduce Your Footprint - Release often mantra
5. It’s how we unravel a world of messy situations ...
Reduce Your Footprint - Release often mantra
6. ... to design something that works.
Reduce Your Footprint - Release often mantra
7. ... to design something that works.
Reduce Your Footprint - Release often mantra
9. Immersion
A year of knowledge, experience, and insights to unravel.
Reduce Your Footprint - Release often mantra
10. Immersion
A year of knowledge, experience, and insights to unravel.
Reduce Your Footprint - Release often mantra
11. Immersion
Scope workshop
Reduce Your Footprint - Release often mantra
12. Immersion
Scope workshop
Synthesizing outcomes to define scope
Reduce Your Footprint - Release often mantra
13. Immersion
Scope workshop
Synthesizing outcomes to define scope
Desk research
Reduce Your Footprint - Release often mantra
14. Immersion
Scope workshop
Synthesizing outcomes to define scope
Desk research
Observational research and interviews
Reduce Your Footprint - Release often mantra
15. Immersion
Scope workshop
Synthesizing outcomes to define scope
Desk research
Observational research and interviews
Workshopping ideas with the communications team
Reduce Your Footprint - Release often mantra
25. Keeping focus on the user
Reduce Your Footprint - Release often mantra
26. Keeping focus on the user
Sarah, the new mum.
Reduce Your Footprint - Release often mantra
27. Keeping focus on the user
Sarah, the new mum.
“I can explore questions and associated
answers from residents filtered by a
topic...”
Reduce Your Footprint - Release often mantra
35. Survey
Ambassador
“It would be great if we could get an email
when a new question is posted on the
site”
Reduce Your Footprint - Release often mantra
40. Agile + participatory
Transparency to the client and to the community
Frequent inspection, feedback and review
Allowed adaption
Helped ensure we are and keep building the right
thing.
Reduce Your Footprint - Release often mantra
Introduce myself!\nBrief overview:\nOutline of our process\nOverview of project\nFocus on the value we gained from follwing a "release often" mantra\n\nWe're going to whip through - a copy of the presentation with notes will be available at..... (are there any relevant references/links we want to provide them?)\nHopefully have time for questions at the end\n
we have developed a toolkit which draws together methodologies \nand process from a \nrange of disciplines\n
We have developed an approach which we call “Considered Design”\nThis is an evolving process, a toolkit, and it’s our mantra for how we approach projects\nWe consider the people who will use the end product or service\nWe investigate and research the context in which they interact with what we’re designing\nWe challenge assumptions, and ask questions\nWe design with the community, engaging them as much as possible\nWe believe breaking up problems into smaller ones allows us to focus on it’s detail ensuring we design things of quality rather than quantity\nOur approach allows for and takes time for discovery, so that we may uncover previously hidden opportunities\nWe believe part of uncovering opportunities is to take risks, and that we can learn valuable insights from our mistakes\n \n
The influence of those diciplines are new and emerging, \nwe find we are constantly experimenting with our approach. \nBut our mantra is grounded, it’s about designing with people, so that we may co-design responses to messy situations and contexts ...\n
that improve the lives of the people that will use it (and the broader community.)\n
A recent project that allowed us to incorporate many different methods from our toolkit was:\nReduce Your Footprint\n\nA collaboration between - Waverley, Randwick, and Woollahra Councils\nto help reduce the community-wide Ecological Footprint of residents\n
The project had been running for a year before we were engaged to help them with their website and communications\nThat was a year’s worth of knowledge and experience the project team had gathered\n\nLike many project we like to immerse ourselves in the project context and learn as much as possible early on from those closest to the project\n
Immersion workshops form the foundation of nearly every project we do.\n\nThe beginning of the Immersion process, it helps us understand motivations and objectives of the organisation, allows us to bring ideas to the surface.\n\nWorkshop attendees work together and present to each other\nWe ran a number of co-design activities\nHelps us to begin to collaborate with key stakeholders\nFacilitates healthy discussion in groups\nUnderstand characteristics and needs of the people who will interact with the project.\nStart getting people to think from the user perspective.\n\n
Continuing to collaborate with the project team\nWe followed this up by synthesizing and feeding back workshop outcomes\nReviewing previous research undertaken by the councils and state government\nAnd relevant case studies from Australia and abroad\n
The release often mantra is something we apply to project documentation\nContinuing to collaborate with the project team\nWe followed this up by synthesizing and feeding back workshop outcomes\n
Reviewing previous research undertaken by the councils and state government\nAnd relevant case studies from Australia and abroad\n\n
We followed up the initial workshop with interviews with key project stakeholders\nAttended and observed workshops run with the community\n\n
And ran a smaller workshop with the communications team from across the 3 councils\n
It became clear during the scoping/immersion phase that \nwe needed to gain a deeper understanding of the three\ncommunities’ feelings towards sustainability\n
So we conducted some qualitative research with a small group local residents.\n\nWe sent out some research packs \nand gave them a week in which to record their daily rituals, opinions (frustrations and positive), and \ntheir personal responses to climate change and other issues of sustainability. \n\nThe packs included video cameras, manuals and paper based diaries \n\nThese were then sent back to the project team for review.\n
So we conducted some qualitative research with a small group local residents.\n\nWe sent out some research packs \nand gave them a week in which to record their daily rituals, opinions (frustrations and positive), and \ntheir personal responses to climate change and other issues of sustainability. \n\nThe packs included video cameras, manuals and paper based diaries \n\nThese were then sent back to the project team for review.\n
We followed this up with a workshop, this included some individual, group, and co-design activities in small groups.\n\nWe learnt from the workshop that people like to inspire others\nAnd were inspired from people ‘like them’\n- rather than from an authority or organisation\n\nDiscussion during the workshop between the residents was buzzing and we could see many of them were enjoying the face-to-face opportunity to discuss and share ideas and experiences.\n\n\n
The research with residents, and the former immersion phase highly influenced, \nand gave us focus and priorities which\nhelped us to start to design an experience the met the needs of the community\n\nHaving the research with residents gave the council project team confidence to go with an approach that would mean a large amount of content would be user generated, not heavily moderated, but open and allowing residents to share tips and tricks on how they were over coming barriers of every day living to reduce their impact.\n\n\n\n
Having the research with residents gave the council project team confidence to go with an approach \nthat would mean a large amount of content would be user generated, \nnot heavily moderated, \nbut open and allowing residents to share tips and tricks on how they were over coming barriers of every day living to reduce their impact.\n\nNew territory for local government.\n\n\n
One of the hardest phases of any project is to take this information and \nlet it inform the features you build\n\n\n\n
We help keep what we build focussed on the needs of users by using a variety of methods in our approach\n\n\n\n
Keeping a focus on the user is essential to our process\n\nRight at the start of the scoping phase we start to develop personas that represent the key stakeholder groups\nThis is of course backed the further research we undertake\n\nWe carry these personas right through whole project cycle,\n and continue to use in our production phase\n
Personas gives teams an effective, accessible way to describe \nuser needs in a common language.\n\nOnce you’ve identified common needs\nyou can use personas to develop stories\nthat describe the functionality of the website\n\nWe call them user stories.\n
Once we’ve identified common needs\nwe can use personas to develop stories\nthat describe the functionality of the website\n\nWe call them user stories.\n\nSarah needs this because...\nrather thank “I think...”\nhelps prevent arguements\n
An iterative approach to the production phase of the project \nallowed us to focus on building small chunks of functionality\nrelease them to users\nsee how they use the site\nand gain feedback from them and the administrators\n\n
We iterate on our development\nThis allows us to break the production phase into small chunks\nso that we may focus on detail\nand deliver small parts of working features for use and review\nby project stakeholders\nand a sample of end users\n\nHelped the project team feel comfortable (new territory for the councils)\n\n
As well as iterating on development, we iterated on design\n\n\n
In retrospect, maybe this didn’t need to be built\nPotentially it could have been tested with flat designs\nOr some more forward thinking about how the site would grow\n\nFeedback was more useful on the functionality than the design and branding\nThough most people we found leaned towards the textured paper brown design\nThe clean white and bright design grew on people\nIt was also a style that was nice and simple and less likely to outdate\nAnd as we knew the site would grow to have more photographic content on there we \nwent with the simple design that would not compete with content\n\nSo whilst it wasn’t really AB testing, or just feedback from users\nIt was useful to iterate on the design and have time to reflect on it’s use\nAnd consider how it might grow for the second iteration\n
In the end we felt we had to stick with the name\nIt had been established for a year\nBudget didn’t really cover brand development/exploration\n\n\n
instead of changing the name we focussed on changing the brand personality\nand created a fun and friendly foot logo and word mark that alludes to a speech bubble\nits been very well received giving the site a relaxed optimistic feel\nand has proven flexible for multiple uses\n\n
Seeding content was key to building a community site\nkey to representing the brand (a site where people are, community not council voice)\n\nIt meant when we released the second iteration to the general public\nthat it already had a growing community of user on there\n
user feedback survey\ninvestment in the site\n\nhelped guide the priorities for development\n
reviewing use of the site through stats\n\nExpedia example:\noptional field on the site under 'Name', which was 'Company'\n"It confused some customers who filled out the 'Company' field with their bank name."\n$12m of profit a year, simply by deleting a field.\n\nCombining the results of the survey and feedback from stakeholders, with site statistics gave us a good picture of how people were using the site\n
As more features were added, first Q&A, then blogs and projects, and finally events\nthe architecture and interface design had to accommodate these new features\nall the content on the site was connected through tags to allow exploring via topical content\nwith 1 or 2 content types this was simple, but with 4 it added complexity\nby adding features bit by bit we were able to grow the architecture and the design\n
As more features were added, first Q&A, then blogs and projects, and finally events\nthe architecture and interface design had to accommodate these new features\nall the content on the site was connected through tags to allow exploring via topical content\nwith 1 or 2 content types this was simple, but with 4 it added complexity\nby adding features bit by bit we were able to grow the architecture and the design\n
while this was a challenge, it provided benefit\nby adding features bit by bit it\nIt gave us a chance to evolve the design \nmaking sure it was appropriate as features were added...\n\n\n
Agile and participatory approaches work well together\n\nBringing the stakeholders on the journey with us has taught them a new approach--->expand\n\n\n
Releasing chunks of functionality bit by bit\nrather than trying to predict too far ahead what user needs may be\n\n
Allows you to incorporate feedback\nObserve how people use it\nBuilds relationship with the audience\nGreat approach for cautious clients\nGive us a better chance of building something people value and want to use\n\n
Client very pleased with results\nyet to market it heavily but already well over a hundred questions and answers\n\n
fantastic q&a in the worm farm area\nmany of these users were involved in the early testing phase\ngood to see some of them continue to participate\n\n\n
council is enjoying having a new platform for communicating their progress and events\n\n\n
challenge of iterating on design is that you have to \naccept you may essentially throw away work on the UI\n\nabout to begin an online tutorial site (or feature within this site) for one of the RYF projects\nas well as designing a suite of design collateral to support the promotion of the project in multiple channels throughout 2011.\n\nand hopefully looking at how site content can easily be shared through social media\n\n\n
If you want to continue the conversation you can find us on twitter\nor check out our internal “participatory” tumble log at...\n\nquestions?\n\n