Phone etiquette is important to avoid miscommunication. One should start calls with a pleasant greeting, confirm it is a good time, and use a polite tone. The purpose of the call should be clearly stated and introductions made. Conversations should be kept short and focused, without background noise. Calls should end by summarizing any agreements and saying goodbye pleasantly.

1. PHONE ETIQUETTE

2. NEED FOR PHONE ETIQUETTE
• Telephonic communication in modern day world is no more a luxury.
It has become a need.
• It is probably one of the most important inventions of the eighteenth
century.
• Eventhough people communicate a lot through WhatsApp and other
chatting applications telephonic communication continues to be the
most convenient way of making a conversation.
• Telephonic conversation across the globe has brought people
together. It has helped in making our relationships stronger.
• However, sometimes telephonic conversation may lead to
miscommunication. So it is very important for us to follow certain
etiquettes during telephonic communication.

3. APPROPRIATE GREETING & POLITENESS
• Start your telephonic conversation with a
nice greeting like 'Good morning',
'Namaskar' etc. Avoid using words such as
"what do you want?" or "yes."
• After greeting, ask whether the receiver of
the call is busy or not. Confirm if it is the
right time to talk.
• We should always use a polite tone.
• Do not use foul language, curses or obscene
words
• We should try our best not to sound angry
or domineering.
• We should record your own conversations
so that we know how we sound to others.

4. CLARITY
• You should be clear about the purpose of the call.
• Think before speaking. Practice before making an important call.
• Note down the things you want to discuss.
• Introduce yourself properly. Also, introduce your organisation.
• Clearly state the purpose of calling.
• Do not use very long sentences.
• Do not use incomplete sentences. This may lead to
miscommunication.
• Do not use too many difficult English words.
• Keep your language clear and simple language.

5. AVOID LONG CONVERSATION
• It is very important to understand that people are very busy these
days. So, keep your conversation short.
• It is very important to ask if the receiver has enough time to speak to
you.
• Avoid discussing irrelevant details. Keep the conversation interesting.
• Avoid using filler words -- like 'hmm', 'huh' etc. This only conveys that
you are confused.
• You should sound happy and energetic and not dull.
• Always pay attention to the tone of your voice. You should always
sound positive.
• Do not be loud.

6. QUIET BACKGROUND
• For effective telephonic communication,
ensure that both parties are able to hear
each other clearly without any
background noise.
• Make your call at a time when you are
not required to do any other work and
ensure that there is no disturbance
around.
• Loud noise such as music, people talking,
television or road traffic can interfere
with the telephonic conversation and lead
to miscommunication.

7. CLOSE THE CONVERSATION
• At the end of the telephonic
conversation, summarise.
• Summarising helps you to confirm
that the listener has understood
what you wanted to convey.
• If there is any misunderstanding,
it gets clarified here.
• The listener is also able to give
his/her value points.
• Always end the call with a
pleasantry like -- "It was nice
talking to you", "Have a nice day",
“Take care” etc.

8. SUMMARY
• Start your telephonic conversation with a nice greeting
• Confirm if it is the right time to talk.
• Always use a polite tone.
• Clearly state the purpose of calling.
• Introduce yourself properly.
• Keep your conversation short
• At the end of the telephonic conversation, summarise
• Always end the call with a pleasantry

9. REFERENCES
• https://guardian.ng/wp-content/uploads/2018/06/Mobile-Phones-
Main-Article-1.jpg
• i2.cdn.turner.com/money/dam/assets/150402161809-cell-phone-
stunning-stats-1024x576.jpg
• https://media.istockphoto.com/vectors/people-meeting-and-
greeting-gestures-etiquette-vector-id695137646
• https://www.rediff.com/getahead/report/career-10-telephone-
etiquette-tips-you-should-keep-in-mind/20160114.htm
• https://www.ashevillenc.gov/wp-content/uploads/2019/09/noise-
illustration.jpg
• www.clipartbest.com/cliparts/jcx/og7/jcxog7zKi.jpg