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Work-Out:
An approach to streamline processes and
eliminate unnecessary work
2
No one intentionally creates
a bureaucratic culture.
We know that culture is impacted by
process and structure. Some organizations
can get trapped in the legacy bureaucracy
that has simply evolved…instead of
helping, it can become stifling and
burdensome.
Many companies that experience
restructuring don’t take time to ask what
they should stop doing, which would allow
resources to be focused on forward moving
programs and change. They just cut jobs
without consciously cutting much of the
work people in those jobs used to do.
3
Work-Out
• Eliminate unnecessary work, solve quick hit problems, and improve processes
• Focus on things that can be changed in 30-90 days
• Speed up decisions when extensive data collection is not essential – make on the spot decisions
• Actively engage and empower employees – build trust
• Improve teamwork and remove barriers between work groups
Speed Simplicity Self-Confidence
It helps organizations:
4
Work-Out Process Overview
Bring People
Together
1
Implement
and Review
7
Give Them
a Challenge
2
Present
Recommendations
5
Brainstorm
Challenges & Solutions
4
Approval
and Feedback
6
Current State
Collaboration
3
Prior to a Work-
Out session:
the session is framed
and team members
are selected and
prepared for the
process.
Following the
Work-Out session,
there are follow-up
mechanisms to track
activities and results,
communicate
reminders and
results, and
recognize and
reward
implementation.
5
Work-Out is a powerful process to reduce
costs and speed up execution
Appropriate for…
• Eliminate unnecessary work…not solve technical
problems
• Improve processes when the knowledge of those
processes is in the heads of those participating
• Make on the spot decisions when considerable
data collection is not necessary
• Empower employees to make decisions and
resolve issues
• Open up dialogue and remove barriers amongst
functions / layers
• Identify new-way ideas
Not appropriate for…
• Routine communication meetings
• Issues or problems over which participants have no
control or do not feel strongly about
• Complex/technical issues or problems requiring
complex analysis, rigorous problem-solving
methodology or considerable data collection/analysis
• Situations where there is not strong commitment from
leadership to listen and change…can do more
damage than good
6
Work-Out:
• Aimed at Bureaucracy & non Non-Value Added Activities
• Based on Existing Knowledge
• Focused on Rationale (the “why”)
• Less Formal in Nature
• Not for Developing New Processes
• Dependent on Minimal Training
Work-Out and 6 Sigma methodologies both drive
process improvements, but in different ways
™
Six Sigma:
• Aimed at Defect Reduction & Variation Elimination
• Based on Data Collection & Analysis
• Always Focused on Process Measurements
• More Formal in Nature
• For Developing New Processes - DFSS
• Dependent on Extensive Training
7
Facilitation/Consultant Support
Typical Work-Out Team Structure
TeamChampionSponsor
Sponsors play a key role in the
successful framing of the process
to be sure Work-Out achieves
business results.
Champions are responsible for co-
leading the Work-Out session
together with RBL facilitators and
play a key role in ensuring
implementation of accepted
recommendations.
Team members are selected to
create the right mix of functional
expertise, experience, and
credibility to help make the Work-
Out session successful.
8
We have used Work-Out on these type of problems ….
Elimination of non value added work with increased focus on value creation
Increase productivity by 20% while maintaining service standards
Create role clarification to increase efficiency and effectiveness of team outcomes
Reduce operating expense by 25% while maintaining customer experience
Remove barriers between functional groups to improve operating outcomes
Reduce cycle time for guest complaint resolution by 50% over a 4 week period
Simply and streamline inefficient or broken processes
…we can help you do the same.
We can help.
Visit rbl.net to learn more about Strategic Realignment and Cost Cutting.
Contact Us Download Slides

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Work-Out: An approach to streamline processes and eliminate unnecessary work.

  • 1. Work-Out: An approach to streamline processes and eliminate unnecessary work
  • 2. 2 No one intentionally creates a bureaucratic culture. We know that culture is impacted by process and structure. Some organizations can get trapped in the legacy bureaucracy that has simply evolved…instead of helping, it can become stifling and burdensome. Many companies that experience restructuring don’t take time to ask what they should stop doing, which would allow resources to be focused on forward moving programs and change. They just cut jobs without consciously cutting much of the work people in those jobs used to do.
  • 3. 3 Work-Out • Eliminate unnecessary work, solve quick hit problems, and improve processes • Focus on things that can be changed in 30-90 days • Speed up decisions when extensive data collection is not essential – make on the spot decisions • Actively engage and empower employees – build trust • Improve teamwork and remove barriers between work groups Speed Simplicity Self-Confidence It helps organizations:
  • 4. 4 Work-Out Process Overview Bring People Together 1 Implement and Review 7 Give Them a Challenge 2 Present Recommendations 5 Brainstorm Challenges & Solutions 4 Approval and Feedback 6 Current State Collaboration 3 Prior to a Work- Out session: the session is framed and team members are selected and prepared for the process. Following the Work-Out session, there are follow-up mechanisms to track activities and results, communicate reminders and results, and recognize and reward implementation.
  • 5. 5 Work-Out is a powerful process to reduce costs and speed up execution Appropriate for… • Eliminate unnecessary work…not solve technical problems • Improve processes when the knowledge of those processes is in the heads of those participating • Make on the spot decisions when considerable data collection is not necessary • Empower employees to make decisions and resolve issues • Open up dialogue and remove barriers amongst functions / layers • Identify new-way ideas Not appropriate for… • Routine communication meetings • Issues or problems over which participants have no control or do not feel strongly about • Complex/technical issues or problems requiring complex analysis, rigorous problem-solving methodology or considerable data collection/analysis • Situations where there is not strong commitment from leadership to listen and change…can do more damage than good
  • 6. 6 Work-Out: • Aimed at Bureaucracy & non Non-Value Added Activities • Based on Existing Knowledge • Focused on Rationale (the “why”) • Less Formal in Nature • Not for Developing New Processes • Dependent on Minimal Training Work-Out and 6 Sigma methodologies both drive process improvements, but in different ways ™ Six Sigma: • Aimed at Defect Reduction & Variation Elimination • Based on Data Collection & Analysis • Always Focused on Process Measurements • More Formal in Nature • For Developing New Processes - DFSS • Dependent on Extensive Training
  • 7. 7 Facilitation/Consultant Support Typical Work-Out Team Structure TeamChampionSponsor Sponsors play a key role in the successful framing of the process to be sure Work-Out achieves business results. Champions are responsible for co- leading the Work-Out session together with RBL facilitators and play a key role in ensuring implementation of accepted recommendations. Team members are selected to create the right mix of functional expertise, experience, and credibility to help make the Work- Out session successful.
  • 8. 8 We have used Work-Out on these type of problems …. Elimination of non value added work with increased focus on value creation Increase productivity by 20% while maintaining service standards Create role clarification to increase efficiency and effectiveness of team outcomes Reduce operating expense by 25% while maintaining customer experience Remove barriers between functional groups to improve operating outcomes Reduce cycle time for guest complaint resolution by 50% over a 4 week period Simply and streamline inefficient or broken processes …we can help you do the same.
  • 9. We can help. Visit rbl.net to learn more about Strategic Realignment and Cost Cutting. Contact Us Download Slides