The document discusses the initial design process for implementing virtual visits at Arrowhead Medical Center. It involves assessing clinical operations and workflows, information technology readiness, revenue cycles, and health information management. Implementation follows an overall workflow that was planned. Virtual clinics have expanded significantly from 2020 to 2021, with more clinics, sessions, and minutes, as well as additions to county detention centers and skilled nursing facilities. The document also references stories about COVID-19 in the pediatric population.

1. www.arrowheadmedcenter.org
The Heart of a
Healthy Community
1/27/2021
ARMC Virtual Visit
Reza Sadeghian, MD, MBA, MSc, FAAP
Chief Medical Information Officer
Assistant Professor of Pediatrics
Medical Director of Clinical Informatics
Clinical Informatics Department

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The Heart of a
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INITIAL
PLANNING
DEPLOYMENT
ANALYSIS
& DESIGN
IMPLEMEN-
TATION
TESTING
EVALUATION
PLANNING
REQUIREMENTS
Initial Design Process

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Initial Design Process
• Clinical Operation: (Registration, Scheduling, Rooming, Physician Visit,
Order, Referral and Follow up, Discharge Planning, etc )
• Clinical Workflow Assessment: Current and future state – Discussion with
the physician champion/ department chair of each specialty
• Information Technology Readiness Assessment/Vendor Selection
• Revenue Cycle Assessment
• HIM

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Overall Implementation Workflow

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Virtual Clinics
• 2020:
– 33 Virtual clinics across all of our outpatient specialties and subspecialties
– County detention center
– 552 Sessions
– Over 4800 minutes
• 2021:
– 34 Virtual clinics across all of our outpatient specialties and subspecialties
– Adding 3 more County detention center
– Expanding to 54 Skilled Nursing Facilities (SNFs)
– 151 Sessions
– Over 1500 minutes

6. www.arrowheadmedcenter.org
The Heart of a
Healthy Community
6
Stories….
COVID-19 in Pediatrics Population

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