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@arydewo
Telco Business & Technology
@arydewo
.
2
.
Harry Prasetyo K
Experienced IT & Telco OSS / BSS, Solution Architect,
Software Development
in https://id.linkedin.com/in/arydewo
Education : Master Degree, Information Technology, Binus University
Bachelor Degree, Informatics Engineering, ITS Surabaya
Working Experience :
Deputy Director, IT Solution Expert
Senior Manager, Research and Development
Head of OSS/BSS, Sr Manager
2014 - Now
2012 - 2014
2008 - 2012
2007 - 2008 Solutions Consultant
2001 - 2007
Senior Consultant
Programmer
Lecturer Assistant on Programming
Programmer
BUSINESS INTRODUCTION
Telco Business & Technology
@arydewo
Telco Ecosystem Entities
4
Technology
Providers
Technology
Partners
Content
Partners
Subscribers
Telco
Operators
@arydewo
Telco Ecosystem Entities - Major
5
Technology
Providers
Telco
Operators
Subscribers
(End Users)
Technology Services
@arydewo
Telco Ecosystem Entities - Continued
•
6
Telco
Operators
6
Technology Services
Technology Partners Content &Service Partners
Local
Global
Local
Global
? ? ?
? ? ?
? ? ?
? ? ?
@arydewo
Telco Ecosystem – Entity Relationship
7
Technology
Providers
Telco
Operators
Subscribers
(End Users)
Technology Services
Hardware
Software
Server
Storage
Router
Appliance
Application
Database
App Server
Cache
Platform
Voice
SMS
Data
VAS
Digital Svc
@arydewo
Telco Ecosystem Entities - Continued
•
8
Telco
Operators
8
Technology Services
Technology Partners Content &Service Partners
Software Custom
Application
Services
Managed
Service
Consultancy RBT
Other VAS
Content
Logistics
@arydewo
Telco Technology Overview
9
Radio
Core Network
IT-BSS
Subscriber Employee
TECHNOLOGY INTRODUCTION
Telco Business & Technology
@arydewo
Business Demands to Technology
.
11
Availability
System should be available 24x7x365
Reliability
System performance should be stable during traffic peak and
spike
Fast Time To Market
System should support dynamic market changes, launch
product as soon as possible.
Cost Effective
Budget for spending is no longer luxurious due to the
competition and market changes
@arydewo
Telco High Level
Data Access Architecture
•
12
BSC/
RAN
SGSN
AAA HLR
GGSN
OCS PCRF
Internet
Fiber
Fiber
Fiber
Radio Network
BSS
2-8 E1
STM1
STM4
@arydewo
Telco User Access Experience
13
Network Coverage
- Out Of Coverage : too far from
BTS signal reach
- Low Signal : in building, far from
BTS
- Interference : conflicting
frequency
Network Congestion
- Missmatch Demand vs Capacity
1x E1 bandwidth = 2 Mbps
Full HD Access require
1.4 Mbps to 3.4 Mbps
8x E1 max 16 Mbps
Only able to handle 4 to 11 User
concurrently
BSC/
RAN
Typical Bad User Experience
@arydewo
Telco High Level System Architecture
(Focused on IT-BSS)
14
CRMSAP
(HR, FI, MM)
Card
Mgmt
Mobile
Apps
SMS
GW
Middleware
(SOA & MFT)
Portal
Provisioning
Card
Mgmt
Loyalty
System
Mediation
ODS &
DWH
BI
OCS PCRF RBT HLR AAA
Interconnect
Billing
SMSC
UMB
USSD
GW
Prepaid
Reg
E-Mail
Server
@arydewo
My Responsibility In AXIS
15
CRMSAP
(HR, FI, MM)
Card
Mgmt
Mobile
Apps
SMS
GW
Middleware
(SOA & MFT)
Portal
Provisioning
Card
Mgmt
Loyalty
System
Mediation
ODS &
DWH
BI
OCS PCRF RBT HLR AAA
Interconnect
Billing
SMSC
UMB
USSD
GW
Prepaid
Reg
E-Mail
Server
@arydewo
Technology Provider & Partner Map
16
System
Tech Provider /
Partner
Middleware - SOA SoftwareAG
Middleware - MFT Axway
Provisioning Comptel
Mediation Comptel
Interconnect Billing Intec (CSG), Huawei
System
Tech Provider /
Partner
Loyalty System
Business Logic
Systems
CRM Oracle - Siebel
Mobile Apps
Custom :
LINKIT 360
SMS Gateway
Custom :
LINKIT 360
Virtualization VMWare
Server HP, IBM Database Oracle
Security & Load
Balancer
Bluecoat, F5
DIVE INTO SYSTEM ARCHITECTURE
Telco Business & Technology
@arydewo
Telco High Level Architecture Strategy :
Middleware As Key
18
Avoid Spaghetti Environment
It’s delicious when in form of food, but not within IT System
Cost Saving
Changes on every single system is costly in terms of money
and time
Best Practice & Standardization
Follow Industry Best Practice (TMF, TOGAF), Minimize code
fraction thus easier to manage
@arydewo
Software Architecture :
Front End Technology Stacks
.
19
nginx
css3
html5
php
MySQL
Redis
Beanstalkd
Mobile Apps
(Native)
Web Browser
ODP Server
php
Beanstalkd
SMSGW
MySQL
kannelnginx
Bearer
Box
SMS
Box
SMS
(MO & MT)
F5
ODP Server and SMSGW
- Leverage Open Source Technology
- Lightweight, minimize business logic
F5
- Carrier Grade FW & Load Balancer Appliance
- Perform Header Enrichment (inject MSISDN)
@arydewo
Software Architecture :
Middleware Technology Stacks
20
Middleware APP
SoftwareAG
Integration Server
(ESB)
Cache
Server
Middleware MQ
Broker
Server
SoftwareAG
Database
Oracle
Oracle
DB
Timesten
VMWare
Middleware
- Utilize SoftwareAG proprietary
- True RAD, focus on App Design & Logic
- Stable, High Performance
Database
- Utilize Oracle proprietary
- Oracle DB for persistent data, Timesten for
In Memory Data
Virtualization
- Utilize VMWare eSXi
@arydewo
Middleware Journey In AXIS
21
2 App Server, 2 DB Server
Monolithic Architecture
Only serve Siebel CRM for
Inquiry
2 App Server, 2 DB Server
Modular Architecture v1
Start to serve Direct Subscriber
Transaction for FCA, RBT, and
Subscription
Daily Transaction 20K, Peak 20 tps
2008 2009
2 Server, 2 DB Server
Modular Architecture v2
Increase Subscription Traffic
Daily Transaction 400K, Peak 100
tps
8 Virtualized Server
Modular Architecture v4
Main Revenue Generator
Daily Transaction 1.8 Mio, Peak
>1000 tps, Adopting
Virtualization, In Memory DB
2010 2011 2012
4 App Server, 2 DB Server
Modular Architecture v4
Key Revenue Generator
Daily Transaction 1 Mio, Peak
>500 tps
Introduce Cache Technology
@arydewo
Middleware Architecture Version 1 :
Monolithic
22
Server #1 Server #2
MQ 1 MQ 2
DB 1 DB 2
App B
App A
App B
App A
SAN Storage
• High Availability
• Active-Active Cluster for ESB
• Active-Passive Cluster for
MQ and DB
• Monolithic App
• End To End handled within 1
App Module
• No Caching mechanism
• Direct Access from App
Module to DB & Backend
@arydewo
Middleware Architecture Version 4 :
Modular & Robustness
23
@arydewo
Middleware Architecture Version 4 :
Application Design Principles
.
24
Inbound
Processing Logic
Outbound
Batch
Monitoring
ESB Layer Seggregation
ESB Module Design
• Split Revenue Generator and Non Revenue Generator
• Request Processing :
• Inquiry  Synchronous
• Transaction Asynchronous
• Traffic Control Mechanishm
• Queue Management (on-off, quantity)
• Activity based
• Adjustable Service Routing
• Whitelist & Blacklist
@arydewo
Middleware Architecture Version 4 :
Data Store Principles
25
LargeMedium
Cache In Memory
DB
Regular
DB
FastestSpeed
SmallSize
HighestPrice
RAMInfrastructure
Faster
Higher
SSD/SAS
Relatively Slower
Lowest
SATA/SAS Midline
Technology
Purpose
Store : Configuration &
Selected Data
Update : Fewer, non
existence data
Store : Transaction Data
Update : Upon New
Transaction and Modified
Transaction State
Store : All persistent
Configuration & Transaction Data
Update : based on transaction
logic
@arydewo
Middleware Architecture Version 4 :
Data Design Principles
• Consideration :
– Performance Oriented
– Auditable Process
26
Inbound Request Trx
Inbound Request
History
Queue Trx
Queue History
Outbound Resp Trx
Outbound Resp
History
Queue Item Trx
Queue History
In Memory
DB
Oracle
DB
Partitioned Data on Data Model and DB Table Config
@arydewo
Middleware Architecture Version 4 :
Data Access Strategy
27
Online
(Realtime)
Reporting
&
Dashboard
In Memory DB
OLTP DB
ODS &
Datawarehouse (OLAP)
Flat File Export Import
From OLTP DB
thru MFT
ADDITIONAL DECKS
Telco Business & Technology
@arydewo
Software Development Practice
In AXIS
29
Biz & Other Tech User Tech Engineering
Requirement
Spec
Design
Specification
Development
SDD Agile Waterfall
20% 80%
• Spec Driven Development
• Define Input and Output
• Enable parallel Development, thus faster
TTM
• Agile Practice :
• Sprint Planning
• Daily Standup
• Burndown Chart, Retro
• Waterfall Practice :
• Predefined Deadline (Tight, Very Tight)
• Baseline Requirement  Development 
Dev Test/SIT/UAT  Deployment 
Monitoring
• Code Review :
• Peer Review
• Supervisor Review
@arydewo
30
Thank YouContact Number : 081519077357 | E-Mail : harry.prasetyo@gmail.com

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Telco Business & Technology

  • 2. @arydewo . 2 . Harry Prasetyo K Experienced IT & Telco OSS / BSS, Solution Architect, Software Development in https://id.linkedin.com/in/arydewo Education : Master Degree, Information Technology, Binus University Bachelor Degree, Informatics Engineering, ITS Surabaya Working Experience : Deputy Director, IT Solution Expert Senior Manager, Research and Development Head of OSS/BSS, Sr Manager 2014 - Now 2012 - 2014 2008 - 2012 2007 - 2008 Solutions Consultant 2001 - 2007 Senior Consultant Programmer Lecturer Assistant on Programming Programmer
  • 5. @arydewo Telco Ecosystem Entities - Major 5 Technology Providers Telco Operators Subscribers (End Users) Technology Services
  • 6. @arydewo Telco Ecosystem Entities - Continued • 6 Telco Operators 6 Technology Services Technology Partners Content &Service Partners Local Global Local Global ? ? ? ? ? ? ? ? ? ? ? ?
  • 7. @arydewo Telco Ecosystem – Entity Relationship 7 Technology Providers Telco Operators Subscribers (End Users) Technology Services Hardware Software Server Storage Router Appliance Application Database App Server Cache Platform Voice SMS Data VAS Digital Svc
  • 8. @arydewo Telco Ecosystem Entities - Continued • 8 Telco Operators 8 Technology Services Technology Partners Content &Service Partners Software Custom Application Services Managed Service Consultancy RBT Other VAS Content Logistics
  • 9. @arydewo Telco Technology Overview 9 Radio Core Network IT-BSS Subscriber Employee
  • 11. @arydewo Business Demands to Technology . 11 Availability System should be available 24x7x365 Reliability System performance should be stable during traffic peak and spike Fast Time To Market System should support dynamic market changes, launch product as soon as possible. Cost Effective Budget for spending is no longer luxurious due to the competition and market changes
  • 12. @arydewo Telco High Level Data Access Architecture • 12 BSC/ RAN SGSN AAA HLR GGSN OCS PCRF Internet Fiber Fiber Fiber Radio Network BSS 2-8 E1 STM1 STM4
  • 13. @arydewo Telco User Access Experience 13 Network Coverage - Out Of Coverage : too far from BTS signal reach - Low Signal : in building, far from BTS - Interference : conflicting frequency Network Congestion - Missmatch Demand vs Capacity 1x E1 bandwidth = 2 Mbps Full HD Access require 1.4 Mbps to 3.4 Mbps 8x E1 max 16 Mbps Only able to handle 4 to 11 User concurrently BSC/ RAN Typical Bad User Experience
  • 14. @arydewo Telco High Level System Architecture (Focused on IT-BSS) 14 CRMSAP (HR, FI, MM) Card Mgmt Mobile Apps SMS GW Middleware (SOA & MFT) Portal Provisioning Card Mgmt Loyalty System Mediation ODS & DWH BI OCS PCRF RBT HLR AAA Interconnect Billing SMSC UMB USSD GW Prepaid Reg E-Mail Server
  • 15. @arydewo My Responsibility In AXIS 15 CRMSAP (HR, FI, MM) Card Mgmt Mobile Apps SMS GW Middleware (SOA & MFT) Portal Provisioning Card Mgmt Loyalty System Mediation ODS & DWH BI OCS PCRF RBT HLR AAA Interconnect Billing SMSC UMB USSD GW Prepaid Reg E-Mail Server
  • 16. @arydewo Technology Provider & Partner Map 16 System Tech Provider / Partner Middleware - SOA SoftwareAG Middleware - MFT Axway Provisioning Comptel Mediation Comptel Interconnect Billing Intec (CSG), Huawei System Tech Provider / Partner Loyalty System Business Logic Systems CRM Oracle - Siebel Mobile Apps Custom : LINKIT 360 SMS Gateway Custom : LINKIT 360 Virtualization VMWare Server HP, IBM Database Oracle Security & Load Balancer Bluecoat, F5
  • 17. DIVE INTO SYSTEM ARCHITECTURE Telco Business & Technology
  • 18. @arydewo Telco High Level Architecture Strategy : Middleware As Key 18 Avoid Spaghetti Environment It’s delicious when in form of food, but not within IT System Cost Saving Changes on every single system is costly in terms of money and time Best Practice & Standardization Follow Industry Best Practice (TMF, TOGAF), Minimize code fraction thus easier to manage
  • 19. @arydewo Software Architecture : Front End Technology Stacks . 19 nginx css3 html5 php MySQL Redis Beanstalkd Mobile Apps (Native) Web Browser ODP Server php Beanstalkd SMSGW MySQL kannelnginx Bearer Box SMS Box SMS (MO & MT) F5 ODP Server and SMSGW - Leverage Open Source Technology - Lightweight, minimize business logic F5 - Carrier Grade FW & Load Balancer Appliance - Perform Header Enrichment (inject MSISDN)
  • 20. @arydewo Software Architecture : Middleware Technology Stacks 20 Middleware APP SoftwareAG Integration Server (ESB) Cache Server Middleware MQ Broker Server SoftwareAG Database Oracle Oracle DB Timesten VMWare Middleware - Utilize SoftwareAG proprietary - True RAD, focus on App Design & Logic - Stable, High Performance Database - Utilize Oracle proprietary - Oracle DB for persistent data, Timesten for In Memory Data Virtualization - Utilize VMWare eSXi
  • 21. @arydewo Middleware Journey In AXIS 21 2 App Server, 2 DB Server Monolithic Architecture Only serve Siebel CRM for Inquiry 2 App Server, 2 DB Server Modular Architecture v1 Start to serve Direct Subscriber Transaction for FCA, RBT, and Subscription Daily Transaction 20K, Peak 20 tps 2008 2009 2 Server, 2 DB Server Modular Architecture v2 Increase Subscription Traffic Daily Transaction 400K, Peak 100 tps 8 Virtualized Server Modular Architecture v4 Main Revenue Generator Daily Transaction 1.8 Mio, Peak >1000 tps, Adopting Virtualization, In Memory DB 2010 2011 2012 4 App Server, 2 DB Server Modular Architecture v4 Key Revenue Generator Daily Transaction 1 Mio, Peak >500 tps Introduce Cache Technology
  • 22. @arydewo Middleware Architecture Version 1 : Monolithic 22 Server #1 Server #2 MQ 1 MQ 2 DB 1 DB 2 App B App A App B App A SAN Storage • High Availability • Active-Active Cluster for ESB • Active-Passive Cluster for MQ and DB • Monolithic App • End To End handled within 1 App Module • No Caching mechanism • Direct Access from App Module to DB & Backend
  • 23. @arydewo Middleware Architecture Version 4 : Modular & Robustness 23
  • 24. @arydewo Middleware Architecture Version 4 : Application Design Principles . 24 Inbound Processing Logic Outbound Batch Monitoring ESB Layer Seggregation ESB Module Design • Split Revenue Generator and Non Revenue Generator • Request Processing : • Inquiry  Synchronous • Transaction Asynchronous • Traffic Control Mechanishm • Queue Management (on-off, quantity) • Activity based • Adjustable Service Routing • Whitelist & Blacklist
  • 25. @arydewo Middleware Architecture Version 4 : Data Store Principles 25 LargeMedium Cache In Memory DB Regular DB FastestSpeed SmallSize HighestPrice RAMInfrastructure Faster Higher SSD/SAS Relatively Slower Lowest SATA/SAS Midline Technology Purpose Store : Configuration & Selected Data Update : Fewer, non existence data Store : Transaction Data Update : Upon New Transaction and Modified Transaction State Store : All persistent Configuration & Transaction Data Update : based on transaction logic
  • 26. @arydewo Middleware Architecture Version 4 : Data Design Principles • Consideration : – Performance Oriented – Auditable Process 26 Inbound Request Trx Inbound Request History Queue Trx Queue History Outbound Resp Trx Outbound Resp History Queue Item Trx Queue History In Memory DB Oracle DB Partitioned Data on Data Model and DB Table Config
  • 27. @arydewo Middleware Architecture Version 4 : Data Access Strategy 27 Online (Realtime) Reporting & Dashboard In Memory DB OLTP DB ODS & Datawarehouse (OLAP) Flat File Export Import From OLTP DB thru MFT
  • 29. @arydewo Software Development Practice In AXIS 29 Biz & Other Tech User Tech Engineering Requirement Spec Design Specification Development SDD Agile Waterfall 20% 80% • Spec Driven Development • Define Input and Output • Enable parallel Development, thus faster TTM • Agile Practice : • Sprint Planning • Daily Standup • Burndown Chart, Retro • Waterfall Practice : • Predefined Deadline (Tight, Very Tight) • Baseline Requirement  Development  Dev Test/SIT/UAT  Deployment  Monitoring • Code Review : • Peer Review • Supervisor Review
  • 30. @arydewo 30 Thank YouContact Number : 081519077357 | E-Mail : harry.prasetyo@gmail.com