Employees experience with Product, Services & client

1. PINNACLE TELESERVICES PVT. LTD

2.  Employee has explained about company, product &
services
 Articles are basically from employees point of view
towards company, their experience with clients &
services.

3. Pinnacle Voice Solutions
Outbond Dialing (OBD Calls)
Pinnacle provides enterprises with the consultative solutions that help them to empower
their businesses with the most convenient medium of interaction for their customers and
employees.
Presenting Pinnacle Automated Outbound Dialers(AOD) with feature – rich and out of the
box functionalities. Our Pan- India presence and Unique Telecom Infrastructure enables our
customers to set-up a campaign and call-out to their end-consumers within a matter of
minutes
 Features of Service
 * Flexible, Scalable and Easy to Integrate
 * Ability to bulk-call and inform users with on-the-fly and dynamically built messages.
 *Built-in Intelligence for setting-up custom rules
 Uses of Service
 *Lead Generation and Payment Collection
 *Marketing and Promotional Campaign Management
 *Flight Reschedule and Disaster Management
 *Up-sell/Cross Sell of Products
- Prashant Kumar Kushwaha

4. Bulk SMS and bulk MMS
As per my 3 months working experience with pinnacle teleservices pvt
ltd. I saw Bulk SMS and bulk MMS both product is imagine product. I
saw numbers of services provider in the market but the customer
does not having trust on these companies. But when i represent our
company I feel proud because customer trust on Our Company and
Company product.
Bulk SMS and Bulk MMS is very nice product. SMS product is very nice.
I never think about any company who having Database like numbers
and entire country database. Its a totally imagine. I think our company
should need to be collect different types of database for better reach
in market. Today every clients want to specific database for growing
his/her business. If our company collecting such type of database,
then there is no competitor in the market.
- Rahul Choudhary

5. IVR
“interactive voice response” Voice recognition software has been used in IVR
applications as well. Interactive voice response is a technology that allows a
computer to interact with humans through the use of voice . Interactive Voice
Response (IVR) systems, also known as Voice Response Units (VRU).IVR systems can
increase customer satisfaction and loyalty,cut staffing costs and increase revenue by
extending business hours and market reach. the employee workload is being
reduced, and less personal are required in order to maintain a certain service level.
Think about using an IVR survey to measure customer satisfaction or feedback with
the automated applications; it will be very interesting to hear what your customers
actually think about the application rather than relying on one-sided comments
passed on to the person. Comments received in this way are always going to be one-
sided of course because customers who have completed their business in the
application and had a successful experience will not be put through to an person to
tell them how great it was.
Please click on below link for some thing extra about IVR-
http://www.ijcaonline.org/volume4/number6/pxc3871124.pdf
- Dineshpratap Singh

6. A2P SMS opportunity
Evolution of A2P SMS from notifications to smart services
A2P SMS stands for application to person SMS. These messages are sent from
any web application or a browser to the subscribed end-user. This service can
also be a two way service i.e. from person to application. The A2P SMS service
offers various alerts, notifications, promotional messages, news, polling
contests, banking updates, flight alerts, etc. A2P SMS is one of the fastest
growing service markets. A2P SMS service is widely used host of industries
such as banking, financial services, and insurance, retail and marketing,
healthcare, media, entertainment, and tourism.
For example, in the past 12 months alone, India has seen A2P SMS breathe new
life into a wide range of traditionally analogue industries.
http://www.marketresearchstore.com/report/a2p-sms-market-
for-pushed-content-servicescustomer- z38850
- Ajay Chauhan

7. Pinnacle Teleservices Pvt ltd provides different telecom based products
 Short message services
 Voice call services
 Short code and Long code
 RFI services
 Customer demanded Mobile Applications and also working in Digital Media
Advantages of SMS:
1. For promoting any kind of product, SMS can be used, as the description of product details
and services provided which will be effective in getting easy customer leads can be sent
through SMS.
2. SMS can also be used through our web portal as well (For Both Transactional and
promotional). This SMS can be sent with an identifier called as SENDER ID. Customized
Sender Id is useful in sending Transactional SMS.
3. SMS can be sent through API which can be integrated in any type of software irrespective of
any programming language. We have started providing API for offline portals through which
it has become easy now to use messaging services from offline softwares like Tally,
Inventory, Invoicing, etc
4. SMS can also be integrated with LONGCODE, SHORTCODE, MISCALLS and VOICECALLS
services. These services enable us to perform 1-way / 2-way communication. The 2-way
communication is very helpful in getting feedback from end customers.
5. Using MMS, we can sent messages containing image, audio or video in a customized way.
6. Picture Messages is another facility to send graphic messages from web to mobile.
- Gaurav Sasane

8. Long Code Services
Long-term campaigns or any other assignment, long numbers are a good
solution, as the number can be assigned exclusively for a long term. The long
numbers option can be obtained directly from an SMS provider with SS7
access, which is the shortest way possible to have an SMS reception option.
Application of long numbers
 Competitions and voting initiated by TV and radio shows
 Product feedback, campaigns and promotions (the number can be printed
on a product package)
 Globally available number for international companies and events
 Reception of SMS for companies wishing to interact with consumers
 Reply path to online tools, software packages, etc.
 2-way communication with service engineers, sales forces and suppliers
 Reception of SMS to be forwarded to computer or user account
 SMS-to-email applications
 SMS multi-party chat services
 Feedback SMS for mass mailings or promotional
- Rakesh Singh

9. SMS Services Where It can be Used
Share Brokers
Send daily stock advices or tips by Premium SMS Service, SMS daily transaction reports, margin positions, etc.
Investment Advisors / Tips Providers
Send daily stock advices and investment ideas by Premium SMS Service, Communicate new schemes & offers and
schedule payment reminders. Give personal touch to customers on their Birthdays and Anniversaries
Pharmaceuticals
Create Product awareness among doctors, chemists and field representatives, using Bulk SMS Wish Doctors and
Chemists on their birthday and anniversary, Set reminders to participants for meetings and events
Banks
Send SMS of credit/debit confirmation, automatically to clients using SMS API, Create awareness among customers
and others for new services and schemes, Do CRM activities with customers, Automate your website to reply to
inquiries via SMS
Tours & Travels
Set reminders to customers before their departure, Automate your Website to send auto response to inquiries or
member logins via SMS using SMS API, Send Ticket confirmation, boarding reminders before departure to customers
via SMS
Political Parties/Government
Promote your campaigns using SMS services, Inform members & citizens about party or Department visits and
campaigns
- Kushal Chadha

10. Advantages of Bulk SMS
 Send unlimited SMS in one click
 You are able to send advertisements together with the SMS
 Integration with the website is included inside the price of the
software
 Easy to navigate and user friendly
 Ease to operate and use
 Cheaper, Faster & Instant Results
 Increase Your Sales & Generate Repeat Sales
 Cost effective communication mode
 Highest level of security and confidentiality of client database.
 Speed and Flexibility
 Low Cost and High Return on Investment
- Vardhan Bhatnagar

11. OBD Outbound
Dialing (OBD) is a robust system designed to effectively manage mobile service-provider-initiated
outbound calls. The system automatically dials out calls to a list of mobile users provided by the
telecom operator.
Features
 Automatic Dialing: Automatically dials out identified mobile users to promote and market
services
 Automatic Redialing: Automatic Redialing unsuccessful calls by segregating them intelligently
 Customized Reports: Generates reports on parameters like subscriber and location status
 Customized Call Flow: Allows virtually unlimited levels in call flow
 Call Patching: Supports call patching to route IVR calls to a customer service agent
 DND Scrubber: Allows the addition of operator’s internal Do not Dial (DND) list
 Intelligent Dialers – Predictive & Fixed: Helps companies to define dialing policies to call
particular numbers daily, weekly or monthly
 Real time Subscription: Allows real-time activation and subscription processes
Benefits
 Customer Acquisition
 Converting Browsers to Buyers.
 Increasing Profitability per customer.
 Customer Retention
 Optimal utilization of resources and increase staff productivity
- Ravi Pratap Singh

12. Bulk Voice Calls
Bulk voice calls are pre-recorded voice messages to a mobile or landline networks across the
country. Voice Call enables you to communicate with your customers by calling their
Mobile/Landline numbers anywhere in India with a pre-recorded voice message through a fully
automated Online System
Pinnacles eZeeVoice™ - Solutions and Dynamics
 Out bound Call Solution
 Inbound Call Solutions
 Text to Speech & Speech to text Recognition
 Event & Promotions
 Media & Entertainment
 Tele-voting
Advantages of Voice Broadcast
 Can Make simultaneous calls with desired prompts at one go
 Records & reports customer response (DTMF)
 High availability and scalability
 Greater Reach – Mobile & Landline user base
 Multi language Promotions
 Automated – Record once and automated relay of voice recording to pre defined database
 Increase in response rate
 Recipient has freedom of response
 Clarity of communication - Shubham Kumar

13. Thank You