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The Future State CIO: How The Role Will Drive Innovation

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The National Association of State Chief Information Officers (NASCIO) and Accenture recently partnered on research to study opportunities aimed at State CIOs. This report shares our findings.

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The Future State CIO: How The Role Will Drive Innovation

  1. 1. Howtherolewilldriveinnovation THEFUTURESTATECIO: NASCIORESEARCH
  2. 2. IN THE DRIVER’S SEAT FOR INNOVATION While state CIOs’ main role has been keeping IT engines running, today’s leaders should take the wheel as drivers and conductors of innovation. Accenture partnered with NASCIO to hear directly from state CIOs about the opportunities and obstacles they are encountering. Their insights led to strategies state CIOs can take to accelerate innovation and create the best government outcomes. Copyright © 2020 Accenture. All rights reserved.
  3. 3. Copyright © 2020 Accenture. All rights reserved. 3 RACING AGAINST CHANGE Several forces are accelerating change and putting pressure on state governments to respond in new and different ways. An aging population and a shrinking talent pool Constant cyber risks, including cyber ransom Rising customer expectations of personalized experiences Keeping pace with new technologies and creating a culture that embraces innovation
  4. 4. Copyright © 2020 Accenture. All rights reserved. 4 To respond to these changes, state CIOs must fundamentally change how they operate. State CIOs must become brokers—skilled conductors of collaboration and change throughout state government.
  5. 5. ROADBLOCKS TOINNOVATION Copyright © 2020 Accenture. All rights reserved. 5 Culture resistant to change State CIOs should be driving innovation, yet only 14% report extensive innovation. What’s in their way? Technology debt in legacy systems Aversion to risk that hamstrings innovation Lack of buy-in beyond pilots and proofs of concept
  6. 6. PUTTINGINNOVATION INHIGHGEAR Copyright © 2020 Accenture. All rights reserved. 6 EXECUTIVE SUPPORT How can state CIOs overcome these common barriers and become brokers of innovation and supporters of outcomes? Our research points to 5 essential factors: 01 GOVERNANCE 02 FUNDING 03 ECOSYSTEM 04 NEW SKILLS 05
  7. 7. Copyright © 2020 Accenture. All rights reserved. 7 Executive support helps give CIOs the ability to drive innovation. Yet only 26% said innovation was a stated priority for their administration. EXECUTIVE SUPPORT 01
  8. 8. Copyright © 2020 Accenture. All rights reserved. 8 A governance structure to oversee innovative initiatives is essential to success. Some states use a CIO-led structure, while others create specific entities to spearhead innovative ideas. GOVERNANCE 02
  9. 9. Copyright © 2020 Accenture. All rights reserved. 9 Most state CIOs (63%) identified funding as the top barrier to innovation. State CIOs must collaborate to fund innovation by engaging other leaders inside and outside state government. FUNDING 03
  10. 10. Copyright © 2020 Accenture. All rights reserved. 10 States increasingly recognize the value of engaging with others on innovations. They should look to expand their ecosystems and create broad partnerships— including with citizens—to spur innovative ideas. ECOSYSTEM 04
  11. 11. Copyright © 2020 Accenture. All rights reserved. 11 One of the greatest imperatives for state CIOs is to address skill gaps in the state workforce. However, these leaders also need to evolve their own competencies, particularly in relationship-building and marketing & communication techniques. NEW SKILLS 05
  12. 12. CULTURE CONSIDERATIONS Copyright © 2020 Accenture. All rights reserved. 12 Make innovation safe and desirable Along with the 5 previous factors, creating a culture that embraces innovation is key for state government. How can CIOs take the lead? Communicate the importance of innovation Cultivate an empowering culture Become the convener of ecosystem groups Stay focused on incremental change
  13. 13. KEEPINGINNOVATION INTHEFASTLANE Copyright © 2020 Accenture. All rights reserved. 13 Stay focused on the true destination: better outcomes for citizens. Be clear about how decisions will be made and how the state CIO’s office will interact with other agencies. Shift culture through both formal initiatives and informal interactions. State CIOs must drive at two speeds—keeping legacy systems running while putting innovation in the fast lane. Here are 6 recommendations to help navigate the journey:
  14. 14. Copyright © 2020 Accenture. All rights reserved. 14 Identify opportunities for leaders (including the state CIO) to build or bolster key skills. Bring more parties into the innovation ecosystem. Get creative about funding, such as establishing a special innovation fund. KEEPINGINNOVATION INTHEFASTLANE
  15. 15. READY,SET… Copyright © 2020 Accenture. All rights reserved. 15 Over the course of the next half century, we anticipate innovation will become everyday business—but state CIOs can make that a reality today. Read our full report to see what other state CIOs are doing to accelerate innovation and drive better citizen outcomes: www.accenture.com/FutureStateCIO
  16. 16. Copyright © 2020 Accenture. All rights reserved. Accenture and its logo are trademarks of Accenture. 16 ABOUT ACCENTURE Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com. AUTHORS AND CONTRIBUTORS Rick Webb Senior Advisor Accenture rick.c.webb@accenture.com Jenny Brodie Research Manager Accenture jennifer.brodie@accenture.com Doug Robinson Executive Director National Association Of State Chief Information Officers (NASCIO) drobinson@nascio.org Eric Sweden, MSIH MBA CGCIO™ Program Director, Enterprise Architecture & Governance National Association Of State Chief Information Officers (NASCIO) esweden@nascio.org

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